Booking.com Helpline Number: File an Online Complaint to Booking.com

source – Booking.com

Booking.com, a subsidiary of Booking Holdings Inc., is an online travel agency for stays (resorts), attractions, flights, hotels, car rentals, and airport taxes. The mission of Booking.com is to make it easier for everyone to experience the world. It is one of the largest digital chains of travel and hotel & accommodation networks.

The travel services of Booking.com is available almost in every country of the world. If any customer is facing issues related to the services of the company, can lodge a complaint to the customer support team or to the appointed nodal grievance officer of Booking.com.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Major common problems related to accommodation, hotels, fights, and rental taxes services of Booking.com are:

Accommodations: Issues related to booking hotels, resorts, villas, motels, apartments, etc. Concerns with quality of service, hotel, accommodation facilities, etc.
Attractions: Problems related to booking attraction sites and traveling spots or various packages of Booking.com.
Car Rentals: Issues with the booking of cars with the partner companies on Booking.com or renting a tourist vehicle.
Flights: Any complaint regarding the booking of domestic & international flights (North America, Europe, Oceania, Africa, and Asia).
Private and Public Transportation: Other concerns like private transportation, airport taxis, etc.
Payment/ Cancellation/ Overbooking: Any complaint regarding the check-in or check-out, cancellation of a booking, higher charges, ticket cancellations, over-service charges/ prices, payment or refund issues.

To get redressal of these critical or unresolved issues, you can complain to the customer service (helpline) of Booking.com. Initiate a grievance by calling the customer care number or e-mailing your concerns to the support team. Also, lodge an online complaint on live chat or message support (available 24×7) from any country or location.

If not resolved or dissatisfied with the Booking support team, escalate the grievance to the appointed Grievance Officer, Booking.com and further you may approach the National Consumer Forum of your country.

How to File a Complaint to Booking.com?

Many travelers or entities are using hospitality, accommodation (hotels, motels, etc.), flights, and other online services for Booking.com. If you have issues related to these services, collect the relevant information to file a complaint to the respective support team of Booking Holdings.

Time Taken by Booking.com to Redress a Grievance:

Registration Fee	No Charges (₹0)
Redressal Time	Within 24×7 or up to 14 business days
Cancellation/ Refund Period	Within 7 to 14 business days (Read the booking policy of Booking.com)

Consumers can file a complaint about the online booking & facilities services in 3 stages. In the first stage, You should directly report to the Booking.com support team via toll-free customer care number, regional helpline number, e-mail, or live customer messaging services (24×7 online assistance).

In the second stage, if not satisfied with the final redressal of the customer support team or the complaint is not resolved, escalate the matter/case to the appointed Grievance Officer, Booking.com of your country/region. Submit appropriate evidence like e-invoice, previous complaint number, booking number, etc.

Finally, if not satisfied with the Grievance Officer, file a petition/case to the National Consumer Forum of the respective country against the final unsatisfactory redressal related to the products & services of Booking.com. Provide relevant documents like purchasing proof, quality of hotel services, the reason for dissatisfaction, compensation amount, etc.

Lodge a Complaint to Booking.com

If any customer has purchased or booked online or physical services like hotels, flights, rental cars, taxis, or other accommodation & travel services and has an issue with it or wants to cancel any booking then register a complaint or contact the customer support service of Booking.com.

You may call the toll-free and international customer helpline number or e-mail your concerns. Also, lodge an online complaint to the representative team of Booking.com via an online customer message service (available 24×7) to get help from the Help Centre.

Provide the Following Details to File a Complaint:

Confirmation Number of the booking
PIN (Check e-mail of booking confirmation)
Details of the issue or complaint regarding booking or service.

Booking.com Customer Support Helpline Number & Links to Lodge an Online Complaint:

Booking.com Complaint Number (Accommodation)	+442033202625
Lodge an Online Complaint	File a Complaint
Get Help with a Booking	Live Assistant

Alternatives:

Mobile App	Android \| iOS
Social Media	Twitter \| Facebook

After the successful registration of your complaint, note down the reference/token number to track the status. Also, use it to escalate the unresolved/unsatisfactory grievance to the higher authorities.

Grievance Officer, Booking.com

Has your registered complaint not been resolved or dissatisfied with the final redressal? In this situation, escalate this matter or lodge a grievance to the appointed Grievance Officer of Booking.com. You may use e-mail or direct message the designated authority by logging in to your registered account of Booking.com.

Contact – To lodge an online grievance, click Grievance Officer, Booking.com for the resolution of disputes regarding services & products.

Provide the Following Information to the Nodal Officer:

Communication details – Name, E-mail, and Phone No. (Optional).
Confirmation Number & PIN of booked service
Dispute or issue related to the product/service of Booking.com
A list of any relevant proof (If any).

Submit the grievance and note down the reference/grievance number for future purposes. If the dispute is not resolved or you are not satisfied with the final settlement or resolution offered by the grievance officer, approach the National Consumer Forum or Trade Protection Authority of the country.

Consumer Forums

The final authority for whom you can file a petition for the case of consumer disputes is the Consumer Forum or Consumer Disputes Redressal Authority of the respective country. If you are dissatisfied or your grievance is not redressed by the Grievance Officer of Booking.com then approach these consumer forums to get the right compensation or to settle the consumer dispute against Booking.com.

The List of Some Consumer Forums in Various Countries:

India – National Consumer Forum, Ministry of Consumer Affairs
European Union – European Commission’s ODR (Online Dispute Resolution) Platform
Czech Republic – Complain to the Czech Trade Inspection Authority
Brazil – Brazilian Federal Consumer Dispute Resolution Platform
All Other National Consumer Authorities

Provide all the information related to the product or service purchased from Booking.com and other relevant proof like video, image, invoice, etc. to the respective consumer disputes redressal authority of your nation.

Frequently Asked Questions about Booking.com

Q. What is the customer care number of Booking.com?
A. You may call by dialling +442033202625 (international charges may apply) to contact the customer support team of Booking.com or message via live customer message service.

Q. Where can I approach if my complaints are not resolved by Booking.com?
A. First, escalate a grievance to the appointed Grievance Officer, Booking.com to resolve the dispute related to the product/service. If not satisfied, file a case in the National Consumer Disputes Redressal Authorities or Consumer Forum of your country.

Reference

User Reviews (10)

Linda

Sep 20, 2024

No refund given

My confirmation for booking my flight went to spam. I was also unable to check that the payment had been sent due to pending payment. I booked another flight,same destination the next day. Then found out that I had booked refused a refund for one flight. I will never book with booking.com again.

etienne steenberg

Sep 14, 2024

Refund of reservation by Booking.com

I refer to the several communications with call centre staff on Customer Care to assist and render a service which is not complied with. My conversations with the following staff members have up to now not been attended to and did not even render a response after being informed on the facts: Patricia P BOUDOUR Z MARK KRISS DONNUEL K Remon Youssef Margie M Floren Rem I have provided comprehensive details as requested by emails on the matter namely: • Date of reservation: 2 – 13 August 2024 • Reservation and pin number: 40289801 86. Pin: 1215 • Resort name: ANNA OF ZANZIBAR BWEJUU DONGWE TANZANIA • Receipt of Payment : $864. 89 dated 14 Jan 2024 • Personal Bank statement as proof of payment- see attachment • Confirmation of change of booking dates: see attachment dated 23 March 2024 The facts contained in the attachments are the bone of contention as this Resort could not honour the reservation as it was officially closed for renovation since March 2024. This aspect was clarified telephonically after the investigation done by FLOREN REM. He too confirmed that Booking .com was not duly informed of the closure. That Booking.com would immediately request a refund to this matter. He confirmed that this client is not at default and that the resort did not ensure that this client is duly informed. This client now compels Booking.com to address this matter as it was reported as early as JUNE 2024 and yet no client service has been rendered to alleviate this predicament. Regards Dr EL Steenberg

I refer to the several communications with call centre staff on Customer Care to assist and render a service which is not complied with. My conversations with the following staff members have up to now not been attended to and did not even render a response after being informed on the facts: Patricia P BOUDOUR Z MARK KRISS DONNUEL K Remon Youssef Margie M Floren Rem • Date of reservation: 2 – 13 August 2024 • Reservation and pin number: 40289801 86. Pin: 1215 • Resort name: ANNA OF ZANZIBAR BWEJUU DONGWE TANZANIA • Receipt of Payment : $864. 89 dated 14 Jan 2024 • Personal Bank statement as proof of payment- see attachment • Confirmation of change of booking dates: see attachment dated 23 March 2024 The facts contained in the attachments are the bone of contention as this Resort could not honour the reservation as it was officially closed for renovation since March 2024. This aspect was clarified telephonically after the investigation done by FLOREN REM. He too confirmed that Booking .com was not duly informed of the closure. That Booking.com would immediately request a refund to this matter. He confirmed that this client is not at default and that the resort did not ensure that this client is duly informed. Dr EL Steenberg

Radoslav Zlatkov

Fraud listing of my property

I have tried several different ways to report a fraudulent listing of property true your customer care. I have received several mails for response with ZERO effect. https://www.booking.com/Share-8yQ8Aiv

Stephen Lee

Bad Hotel and Poor Customer Service from B.C

Overall (2.5 out of 5)

Customer Service (1 out of 5)

Quality of service or product (1 out of 5)

Affordability (5 out of 5)

Conf: 4378.977.296, PIN: 1802 Dear Sirs. I am following up on a complaint I made by phone 14/7/2024 regarding the poor quality and service at the GO INN Nana, Bangkok. The room is completely internal with no ventilation. When the bathroom is used the smell permeates the room for hours. When the shower is used, my fresh clothes which can on be hung on a rail become damp. The walls are thin, and I can hear the person in the next room coughing and vomiting through the night. The hose on the toilet has burst twice in the middle of the night while I was sleeping. I awoke and turned off the tap before any major flooding could occur. I understand that the room was not expensive, but it was advertised at 50% discount and as an apartment when in reality it did not have facilities associated with just a room. The staff are polite and respond to requests for service, but they don't seem enthusiastic. My stay was booked until 30/7/2024. At the moment I am in Phnom Penh on a side trip at the M9 Kirirom which is excellent and also booked through you. I return to Bangkok 18/7/2024 and have obtained alternative accommodation at a similar price not far from the GO INN. This is 100% better than the room at the GO INN and was booked through Agoda. Your agent that I spoke to on the phone said they would contact the GO INN and get back to me within 24 hours. It has now been 3 days and I have not heard from Booking.com or the GO INN. I travel quite a lot as I am retired and have been using Booking.com for my accommodation both in Australia and overseas. This episode has shaken my faith in Booking.com for future bookings as poor advertising online combined with poor customer service is not something I want to deal with again.

K Das

Aug 20, 2024

Pending Refund

Overall (1 out of 5)

Affordability (1 out of 5)

It is to inform you that a major amount of my cancelled booking (customer reference 40-511757799) airline ticket is due more than a month. On 10th may 2024 I booked a two-way ticket from New Delhi to Coimbatore. For which you have charged my Rs - 51097.72. Then I have requested to reschedule my ticket for which you have charged Rs – 31764. Which is way more than the actual reschedule charge. Then I had to cancel the ticket. Now from the cancelled ticket for indigo airline I have received Rs – 14473 on 16/05/2024. From the reschedule charge you should refund me Rs – 23814. Also, as per Vistara policy they have fully refunded the total amount of booking to Booking.com as I have cancelled the ticket on the same day. I should get a refund for that amount also. Despite multiple reminders 27/05/2024 3:49pm and 02/06/2024 2pm Booking.com is not refunding the amount. Providing me lame excuses for the refund. Their intentions are not good, the amount that had not been used for rebooking (Rs – 23814) was also not refunded. That is a very bad way to deal with the customer. I am totally unhappy with the service of Booking.com.

Diwyesh Dave

Hotel Ujjain, Ujjain, India- False Claims and misleading Customers-Reservation 4763482236

Dear Sir / Madam I had booked this hotel based on the details and Hotel room view provided in Booking.com; Reservation 4763482236 - Hotel Ujjain View (preferred plus program) for check-in 29 and check out 30 June 2024 Please share a Ticket number for this complaint I regret to inform you that they are not exhibiting facts and true picture and they do not have a hotel at the address and the picture given in Booking .com I request you to note my observations below and also ensure that I do not have to pay any amount against the booking I also suggest that they should be delisted Please note, we need quick assistance in such situations and there is no Contact number of Booking.com available. Customer care number for India, when dialed , I was kept on hold for 10mins and it turned out to be International number I had to find alternate hotel in Booking.com namely Ruchishree Garden Hotel - Reservation 4585097985. I have checked in this Hotel Details of Complaint 1. There is no Hotel by name Hotel Ujjain at the given Hotel Location in the map 2. I reached the approximate location as per the map after booking reservation. 3. I had to wait at a location for almost 45 minutes to get guided. 4. The Hotel Contact number sent a person to the location to guide me 5. I was guided to another Hotel which was a Home Stay and not upto the mark 6. On refusal to accept the alternate, I was taken to another 2 Hotels which wer sub-standard 7. I had to pay Taxi additional charges for waiting and redirecting Please do needful. My confidence in Booking.com has been shaken. Regards Diwyesh Dave

Carlene Ngoma

Aug 13, 2024

Guests damage sofa and lamp and no recompense

I feel the need to share my recent experience with bookings.com. I had a guest stay 28th April and since then I have made over 30 emails and over 10 calls regarding the fact that the guest broke my sofa and a lamp with visible evidence of photos on the day. I have submitted the damage payment request on the 30th April and I have had a $150 guest damage deposit before this stay. The guest had refused to pay any damages and bookings.com continue to send me in circles with no answers. Even after the guest refused to pay (quality guest) bookings.com sent me another message to send a damage payment request to guest: it seems they have no records to refer to as I am consistently being asked to submit damage photos and they keep sending the same generic emails after a month I can only assume their only recourse is if the guest has discernment and discretion to pay for the damages otherwise it seems there is no other recourse. I was on hold for 1.5 hours on the phone last week after waiting 20 minutes to be put through. And the person hung up after saying I would receive a document to fill in. My feedback is bookings.com leave it to guest discretion if they want to pay for damages and out of the 3 platforms they have the highest charges. My experience with Airbnb and guest Damages was much better. With evidence, receipts and the guest refusing to pay out they compensated me and it was a relatively efficient process. Bookings.com will Likely send me over 4 emails this week telling to submit a damage payment request to the guest and put a damage deposit on the house that was done weeks ago. It is important to know of other people’s experiences with the different platforms to make informed decisions and the lack of resolution and generic emails I receive. I haven’t even received the $150 damage deposit to me.

Taire du Grel

Aug 3, 2024

Le Nautilus

I booked one night stay through Booking.com at Le Nautilus on 7th May 2024. On the journey to Le Nautilus I received a call on my mobile from a lady asking me at what time I would arrive. I told her it would be between 1700 hours and 1800 hours. She then said she would probably still be there, but if not, she would put the key in the "box" near the door. I arrived at Le Nautilus at 17.30 hours, only to find it locked up and there was no one there. I then found the "box" which was actually a key safe but I had not been given the code, therefore I couldn't access the key. At this point I phoned the Hotel contact number only to get the answerphone. I phoned this number several times. I then phoned (we are available 24 hours a day) local number XXXXXX09 only to get the answerphone. I phoned this number several times. I then tried to phone the UK number provided on my confirmation booking form +44XXXXXXX2609, only to get a computerised answerphone asking me to enter the confirmation number 4615.348.934 and the pin code 2504 which I entered. But unfortunately the machine did not recognise the number. I tried to enter them again but at this point my mobile phone ran out of charge. The time was about 1930 hours and I felt I had no option but to find alternative accommodation for the night. This was a bit of a nightmare. At around 17.30 when we were trying to get in touch with Le Nautilus, 2 of their guests arrived and tried to help us open the key safe but to no avail. They had booked in that afternoon and can confirm that we were there at around 17.30 hours. I respectfully request a full refund on 100 euros. Kind regards Ian Handley

Sylvester Sefotlhelo

Apr 30, 2024

Fraudulant usage of my card

My card has been charged fraudulently.

Complainthub Desk

Dear customer, you should instantly report the fraudulent transaction to your bank or service provider along with the customer service of Booking.com.

Booking.com Helpline Number: File an Online Complaint to Booking.com

Leave A Review

How to File a Complaint to Booking.com?

Lodge a Complaint to Booking.com

Grievance Officer, Booking.com

Consumer Forums

Frequently Asked Questions about Booking.com

Reference

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User Reviews (10)

No refund given

Refund of reservation by Booking.com

Refund of reservation by Booking.com

Fraud listing of my property

Bad Hotel and Poor Customer Service from B.C

Pending Refund

Hotel Ujjain, Ujjain, India- False Claims and misleading Customers-Reservation 4763482236

Guests damage sofa and lamp and no recompense

Le Nautilus

Fraudulant usage of my card

Complainthub Desk

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