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IHCL: How to Register Hotels Service Complaints to Taj Hotels and Indian Hotels Company Limited?


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Customer Service
Quality of service or product
Indian Hotels Co Ltd (

The Indian Hotels Company Limited (IHCL) is a renowned entity in the hospitality industry, as part of Tata Group, it is serving the best Indian hospitality combined with world-class service. IHCL is South Asia’s largest hospitality-focused enterprise, with a portfolio that includes a variety of brands and businesses.

IHCL’s brand portfolio includes Taj Hotels, SeleQtions, Vivanta, Ginger, and amã Stays & Trails. In terms of hospitality services, the Qmin and TajSATS (flight catering) are known for their services.

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If you are a customer who is facing any problem regarding IHCL services or doesn’t know where and how to raise such complaints, you can complain or submit feedback to IHCL customer service executives through toll-free helpline numbers, email, or IHCL web portal.

Flow Chart of Complaint Resolution Process of Taj Hotels (IHCL)
Flow Chart of Complaint Resolution Process of Taj Hotels (IHCL)

Additionally, customers can reach out through various toll-free numbers and email addresses provided for worldwide reservations, sales, and other inquiries. These details for filing complaints with Taj Hotels and other IHCL hospitality services are provided below.

IHCL Customer Service

To register a complaint about Taj hotels, hotel services, or other IHCL brands/products to Indian Hotel Company Limited (IHCL), you can use these contact details:

  • Online Feedback Form: Visit the Taj Hotels’ official “Write To Us” page and fill out the feedback form with your full name, mobile number, email, hotel name, city, check-in and check-out dates, and detailed feedback.
  • Email: You can send an email to the IHCL InnerCircle member service at or to the worldwide reservations centre at
  • Toll-Free Helpline Number: 1800111825 (reservation)

You can also complain to the appointed Manager at the respective hotels or restaurants of IHCL.

Customer Care Number

For immediate assistance, you can contact the Worldwide Reservations Centre. Here are some of the toll-free numbers:

Location IHCL Helpline Number
India Network +912266011825
USA & Canada 18669691825
Bahrain 080004866
Brazil 08000381422
Egypt 08000000485
United Arab Emirates (UAE) 800035702467
Other countries 0080045881825

The dedicated member services team will assist you with any queries related to IHCL brands, hotel bookings, and reservations.

Contact Regional Offices

You can also contact the Global Sales Offices of Taj Hotels for help, sales support, and other issues regarding Taj Hotels services including reservation services.

Location Address and Contact Information
MUMBAI Oxford House 15/17 N. F. Road Apollo Bunder, Mumbai 400001, India
Phone: +912266651000
Fax: +912222846680 / 83
AHMEDABAD 405, Tilakraj Complex, Behind Suryarath Complex, Panchwati First Lane, Ahmedabad, 380006
Phone: +917926465591 / 93
BANGALORE TAJ WEST END Race Course Road, Bangalore, Karnataka 560001, India
Phone: +918066605660
Fax: +918022252075
CHENNAI PARAMOUNT PLAZA 4th Floor 47, Mahatma Gandhi Salai, Chennai 600034 India
Phone: +914428222827
Fax: +914428280453
HYDERABAD TAJ KRISHNA Road No.1 Banjara Hills, Hyderabad, 500034 India
Phone: +914066662323
Fax: +914066661313
KOLKATA TAJ BENGAL 34 B Belvedere Road, Alipore, Kolkata 700027 India
Phone: +913322233939
Fax: +913322231193
NEW DELHI TAJ PALACE Sardar Patel Marg Diplomatic Enclave, New Delhi 110021
Phone: +911126110202
Fax: +911126116309 / 26110808
PUNE VIVANTA BLUE DIAMOND 11 Koregaon Road, Pune, Maharashtra 411001 India
Phone: +912066025555
Fax: +912066027755 / 66033927
AUSTRALIA: SYDNEY PO BOX 665, Stanhope Gardens, NSW 2768 Australia
Phone: +61292310556
U.A.E: DUBAI Building 1, Office 123, Dubai Internet City, Dubai, 502249 UAE
Phone: +97143900444
UK: LONDON 45 – 51 Buckingham Gate, Westminster, London SW1E 6AF UK
Phone: +442079638300
USA: West Coast (Leisure & MICE) 12290 Cherrygrove St, Moorpark, CA 93021
Phone: +18055298833
USA: NEW YORK 1270 Avenue of the Americas, 7th Floor, New York, NY 10020
Phone: +16463304557
USA: West Coast (Corporate Transient) 30 E. Julian Street Unit 309, San Jose, California 95112 USA
Phone: +14083485518
DENMARK: SCANDINAVIA Atlantic Link, Kompagnistraede 34, 4th fl.DK-1208 Copenhagen K, Denmark
Phone: +4570272371

If your complaints are still not resolved by IHCL or Taj Hotels, you may request the hospitality service manager or customer service head to resolve the matter internally. Further, you can file a consumer complaint to the National Consumer Helpline (NCH).

Note: For any complaints regarding the quality of foods, you may complain online to the Food Safety and Standards Authority of India (FSSAI) with supporting evidence.

For a formal consumer complaint, you can appeal to the National Consumer Disputes Redressal Commission (NCDRC) through E-DAAKHIL.


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