The Indian Hotels Company Limited (IHCL) is a renowned entity in the hospitality industry, as part of Tata Group, it is serving the best Indian hospitality combined with world-class service. IHCL is South Asia’s largest hospitality-focused enterprise, with a portfolio that includes a variety of brands and businesses.
IHCL’s brand portfolio includes Taj Hotels, SeleQtions, Vivanta, Ginger, and amã Stays & Trails. In terms of hospitality services, the Qmin and TajSATS (flight catering) are known for their services.
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If you are a customer who is facing any problem regarding IHCL services or doesn’t know where and how to raise such complaints, you can complain or submit feedback to IHCL customer service executives through toll-free helpline numbers, email, or IHCL web portal.
Additionally, customers can reach out through various toll-free numbers and email addresses provided for worldwide reservations, sales, and other inquiries. These details for filing complaints with Taj Hotels and other IHCL hospitality services are provided below.
IHCL Customer Service
To register a complaint about Taj hotels, hotel services, or other IHCL brands/products to Indian Hotel Company Limited (IHCL), you can use these contact details:
- Online Feedback Form: Visit the Taj Hotels’ official “Write To Us” page and fill out the feedback form with your full name, mobile number, email, hotel name, city, check-in and check-out dates, and detailed feedback.
- Email: You can send an email to the IHCL InnerCircle member service at innercircle@ihcl.com or to the worldwide reservations centre at reservations@ihcltata.com.
- Toll-Free Helpline Number: 1800111825 (reservation)
You can also complain to the appointed Manager at the respective hotels or restaurants of IHCL.
Customer Care Number
For immediate assistance, you can contact the Worldwide Reservations Centre. Here are some of the toll-free numbers:
| Location | IHCL Helpline Number |
|---|---|
| India Network | +912266011825 |
| USA & Canada | 18669691825 |
| Bahrain | 080004866 |
| Brazil | 08000381422 |
| Egypt | 08000000485 |
| United Arab Emirates (UAE) | 800035702467 |
| Other countries | 0080045881825 |
The dedicated member services team will assist you with any queries related to IHCL brands, hotel bookings, and reservations.
Contact Regional Offices
You can also contact the Global Sales Offices of Taj Hotels for help, sales support, and other issues regarding Taj Hotels services including reservation services.
| Location | Address and Contact Information |
|---|---|
| MUMBAI | Oxford House 15/17 N. F. Road Apollo Bunder, Mumbai 400001, India Phone: +912266651000 Fax: +912222846680 / 83 |
| AHMEDABAD | 405, Tilakraj Complex, Behind Suryarath Complex, Panchwati First Lane, Ahmedabad, 380006 Phone: +917926465591 / 93 |
| BANGALORE | TAJ WEST END Race Course Road, Bangalore, Karnataka 560001, India Phone: +918066605660 Fax: +918022252075 |
| CHENNAI | PARAMOUNT PLAZA 4th Floor 47, Mahatma Gandhi Salai, Chennai 600034 India Phone: +914428222827 Fax: +914428280453 |
| HYDERABAD | TAJ KRISHNA Road No.1 Banjara Hills, Hyderabad, 500034 India Phone: +914066662323 Fax: +914066661313 |
| KOLKATA | TAJ BENGAL 34 B Belvedere Road, Alipore, Kolkata 700027 India Phone: +913322233939 Fax: +913322231193 |
| NEW DELHI | TAJ PALACE Sardar Patel Marg Diplomatic Enclave, New Delhi 110021 Phone: +911126110202 Fax: +911126116309 / 26110808 |
| PUNE | VIVANTA BLUE DIAMOND 11 Koregaon Road, Pune, Maharashtra 411001 India Phone: +912066025555 Fax: +912066027755 / 66033927 |
| AUSTRALIA: SYDNEY | PO BOX 665, Stanhope Gardens, NSW 2768 Australia Phone: +61292310556 Email: sales.australia@ihcltata.com |
| U.A.E: DUBAI | Building 1, Office 123, Dubai Internet City, Dubai, 502249 UAE Phone: +97143900444 Email: sales.dubai@ihcltata.com |
| UK: LONDON | 45 – 51 Buckingham Gate, Westminster, London SW1E 6AF UK Phone: +442079638300 Email: sales.uk@ihcltata.com |
| USA: West Coast (Leisure & MICE) | 12290 Cherrygrove St, Moorpark, CA 93021 Phone: +18055298833 Email: sales.losangeles@ihcltata.com |
| USA: NEW YORK | 1270 Avenue of the Americas, 7th Floor, New York, NY 10020 Phone: +16463304557 Email: sales.newyork@ihcltata.com |
| USA: West Coast (Corporate Transient) | 30 E. Julian Street Unit 309, San Jose, California 95112 USA Phone: +14083485518 Email: sales.sanfrancisco@ihcltata.com |
| DENMARK: SCANDINAVIA | Atlantic Link, Kompagnistraede 34, 4th fl.DK-1208 Copenhagen K, Denmark Phone: +4570272371 Email: sales.scandinavia@ihcltata.com |
If your complaints are still not resolved by IHCL or Taj Hotels, you may request the hospitality service manager or customer service head to resolve the matter internally. Further, you can file a consumer complaint to the National Consumer Helpline (NCH).
Note: For any complaints regarding the quality of foods, you may complain online to the Food Safety and Standards Authority of India (FSSAI) with supporting evidence.
For a formal consumer complaint, you can appeal to the National Consumer Disputes Redressal Commission (NCDRC) through E-DAAKHIL.
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