Download the ComplaintHub App

Download the ComplaintHub App

Agoda cheated client

Language:

Agoda cheated me and took my money.
It was my first booking on the Agoda on April 20, 2024. The booking ID is ID1211545700. While I was walking near the hotel that afternoon, I wanted to book a room and stay there overnight. It was supposed that the default date should be the same day (April 20). Right after my payment (successfully finished the booking), I found it showed the check-in date is the next date (April 21). Then I immediately tried to revise the date back to April 20 but failed. I then contacted Agoda customer service, after a long time (so many many backs and forth with the automatic service) they finally had some real person to look at my case inline. But they said they could do nothing other than wait for 24-48 hours. I asked them to cancel the booking and call the hotel to refund. Because the case just happened a few minutes ago. They refused to do more. They said their procedure/time frame is to wait for the Hotel to respond within 24-48 hours ( what a ridiculous excuse!). On April 24,I spoke to them again (of course a lot of back and forth within the platform with the automatic app service too), and they said they have to wait for the hotel’s response (in unlimited time) or they will do nothing ( what a great excuse again!). I don’t agree with them. I asked them where or whom I could complain to, they said no. I feel hopeless and cheated by the Agoda. It is a sad experience!

First published on:

Disclaimer

If you have not found any solution, or information related to your issue, or want guidance to get redressal of any unique problem/complaint then you can connect with us without any hesitation.

You can message us directly from our Contact Us page or mail us at SUPPORT - help.complainthub@gmail.com. We will respond to you with the procedure and guidance for your issues to get a faster resolution.

Also Read

JMC Greater Logo
Municipal Corporation

JMC – How to File a Complaint to Greater Jaipur Municipal Corporation?

Netmeds logo

Netmeds: Register Complaints about Netmeds, Reliance Retail Limited

Agra Nagar Nigam Logo

Nagar Nigam Agra (AMC): How to Register a Complaint to Agra Municipal Corporation?

Rajasthan Police Logo

Rajasthan Police – Lodge an Online e-FIR and Complaint to Rajasthan Police