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UGVCL – Know Electricity Helpline Numbers, Register Online Complaint to Electricity Board, Uttar Gujarat VIJ Company Limited

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UGVCL logo
Uttar Gujarat VIJ Company Limited, source – ugvcl.com

Uttar Gujarat VIJ Company Limited (UGVCL) was established in September 2003 under the Companies Act, 1956 by Gujarat Electricity Board. UGVCL serves as an electricity distribution company in the northern part of Gujarat and is owned by the state government of Gujarat.

UGVCL is a wholly owned subsidiary of Gujarat Urja Vikas Nigam Limited and provides services in more than 50,000 sq. Km. It is spread in the full six districts of the northern region of Gujarat, and some parts of three districts in western & central areas.

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GUVNL Electricity Distribution Map
source – www.ugvcl.com

Electricity Board (EB), Circles, and Divisions of the UGVCL to Get Electricity Services/Helpline:

1. Mahesana Circle:

  • Mahesana
  • Jotana
  • Jagudan
  • Dhinoj
  • Kadi
  • Detroj
  • Becharaji
  • Patan
  • Chanasma
  • Harij
  • Jangral
  • Ranuj
  • Sami
  • Visnagar
  • Kheralu
  • Vadnagar
  • Satlasna
  • Vijapur
  • Mansa
  • Ladol
  • Kukarwada
  • Lodra
  • Gozaria

2. Sabarmati Circle

  • Sabarmati
  • Bopal
  • Shilaj
  • Changodar
  • Sanand
  • Shela
  • Bavla
  • Kalol
  • Santej
  • Nardipur
  • Chatral
  • Koth
  • Dhandhuka
  • Dholka
  • Gandhinagar
  • Kudasan
  • Adalaj
  • Ognaj
  • Chandkheda
  • Motera
  • Ahmedabad
  • Chiloda
  • Dehgam
  • Rakhial
  • Bareja
  • Barejadi
  • Kathvada
  • Kujad
  • Mandal
  • Naroda
  • Viramgam
  • Vinzol

3. Himatnagar Circle:

  • Himatnagar
  • Mehtapura
  • Gambhoi
  • Salal
  • Prantij
  • Ranasan
  • Talod
  • Dhansura
  • Bayad
  • Sathamba
  • Choila
  • Bhiloda
  • Shamlaji
  • Choriwad
  • Vijaynagar
  • Idar
  • Deshotar
  • Vadali
  • Khedbrahma
  • Jadar
  • Kheroj
  • Poshina
  • Modasa
  • Malpur
  • Meghraj
  • Tintoi

4. Palanpur Circle:

  • Palanpur
  • Gadh
  • Dantiwada
  • Chandisar
  • Kanodar
  • Ambaji
  • Danta
  • Jalotra
  • Vadgam
  • Iqbalgadh
  • Sidhpur
  • Unjha
  • Chhapi
  • Kakoshi
  • Deesa
  • Bhildi
  • Wav
  • Shihori
  • Zerada
  • Lakhani
  • Panthawada
  • Dhanera
  • Tharad
  • Rah
  • Radhanpur
  • Deodar
  • Bhabhar
  • Thara
  • Varahi
  • Suigam

More than 28 lakh customers are getting electricity services in the categories of residential, commercial, industrial, agriculture, and others. These services are served by the 129 sub-division offices and 21 divisions of the UGVCL in northern Gujarat.

Many customers of the UGVCL face issues with electricity services in their region. Some of them don’t know the helplines & procedures to lodge online electricity complaints.

You can get the electricity customer care and complaint numbers of the UGVCL & Online complaint registration form links. Use the below information, procedure, and official details & services to redress complaints about electricity issues.

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Electricity Complaint Fee & Time Limit:

Electricity Complaint Registration Fee No Fee (Nil)
Grievance Resolution Time Immediate (24×7) or up to 30 Days

Tips – You must know that if your electricity complaints are not resolved within the given time or dissatisfied with the redressal of your issue by UGVCL. You can lodge a grievance to the Electricity Consumer Grievance Redressal Forum (CGRF), UGVCL and then can file a petition to the Electricity Ombudsman of Gujarat Electricity Regulatory Commission (GERC), Gujarat.


Electricity Helplines of Uttar Gujarat VIJ Company Limited (UGVCL)

Uttar Gujarat VIJ Company Limited (UGVCL) has provided many online services for their customers and also customer care helpline numbers to redress the issues of electricity.

Complaint Redressal Mechanism guidance, UGVCL
source – gercin.org

UGVCL has provided toll-free customer care numbers to redress the electricity issues that consumers face in daily life. You can register electricity complaints to UGVCL using the helpline numbers below. The required official helpline numbers and procedures are provided below and follow these steps to register a complaint successfully.

Toll-Free Customer Care & Helpline Numbers of UGVCL for Electricity Complaints:

UGVCL Electricity Complaint Numbers 19121
1800233155335
WhatsApp Number +919825819121
Mahesana Circle (Contact Number) Click Here
Sabarmati Circle (Contact Number) Click Here
Himatnagar Circle (Contact Number) Click Here
Palanpur Circle (Contact Number) Click Here
Rooftop Solar Panel (Contact Number) Click Here

Tips – If your complaint is not resolved or unsatisfied within the given time, approach CGRF, UGVCL

Related:


Register Online Complaint to the Electricity Board of UGVCL

Uttar Gujarat VIJ Company Limited (UGVCL) has provided an online portal and complaint registration form to submit the issues regarding electricity services of the Electricity Board (EB).

You can use this online portal and can register an online complaint to UGVCL. Follow the instructions below and the procedure to lodge a successful complaint.

Important Links of UGVCL to Register Complaints About Electricity Services of EB, Northern Gujarat.

Register Online Complaint Register Now
Log in (GUVNL) for Electricity Complaint Log in here

Other Options:

UGVCL Mobile App Android | iOS(X)
Social Media Twitter

Procedure:

Online Complaint form Guidance of UGVCL

  • Visit the above link.
  • Click on the ‘Register Complaint’ option.
  • Fill out the complaint form of UGVCL and click the ‘submit’ button.
  • Note down the reference number to track the status of the complaint.

Tips – Does your complaint resolved? If not satisfied, you can approach the CGRF of UGVCL.


Use the electricity services and online tools of the UGVCL like online bill calculator, bill payment, new connection form, online application for solar rooftop panels, tariff charges, and other smart meter-related services.

Online Electricity Services of UGVCL:

Pay Quickly Online Electricity Bill Quick Pay Now
Solar Rooftop Service/Schemes Click Here
Electricity Tariff Charges Click Here
Bill Calculator Calculate Here
Apply for New Electricity Connection Apply Now
(Register/Login)
Smart Meter Connection Service Register/Login
UGVCL Consumer Services Click Here

Lodge Grievance to Consumer Grievance Redressal Forum (CGRF), UGVCL

The Electricity Consumer Grievance Redressal Forum of UGVCL redresses the cases and complaints that are not resolved by the UGVCL or are unsatisfied with the final response.

Customers of the UGVCL can lodge grievances under the Electricity (regulation) Act, 2003 to the Consumer Grievance Redressal Forum of UGVCL. Know the instructions, required documents, and procedure to lodge a grievance.

Instructions:

  • The complaint can be filed in written mode
  • The Grievance must be filed within 2 years of the occurrence

Procedure:

  • Download the Application form Format of Consumer Grievance Redressal Forum: Download
    Note – Take Print out of pages number 22 and 23.
  • Fill out the required information or write an application in the given format.
  • Attach all the required documents and their copies to the application form.
  • Tips – Take a copy of all the documents and applications before submission of the application for future reference.
  • Submit the grievance application form to the concerned CGRF forum of UGVCL.

Address and Contact Details of CGRF Forum, UGVCL

Circle Office of CGRF Forum Address, E-mail, and Phone No.
Sabarmati & Himatnagar Circles Consumer Grievances Redressal Forum
Uttar Gujarat Vij Company Limited
Near Torrent AEC, Railway Crossing,
Sabarmati, Ahmedabad-380005
0792750098107927500214
forum@ugvcl.com
Mehsana & Palanpur Circles Consumer Grievances Redressal Forum
Uttar Gujarat Vij Company Limited
Registered & Corporate Office,
Visnagar Road, Mehsana-384001
0276222208002762222081
cgrf@ugvcl.in

Tips – Not resolved within 45 days or dissatisfied with the final redressal of the CGRF forum? File a petition to the Electricity Ombudsman, Gujarat.


File Petition to the Electricity Ombudsman (GERC), Gujarat

The Electricity Ombudsman of Gujarat Electricity Regulatory Commission, Gujarat takes cases of the electricity issues of the registered licensees and UGVCL is one of the licensees that distribute electricity under GERC, Gujarat. The electricity Ombudsman works as a mediator between the licensee and complainant under the Electricity (Regulation) Act, 2003.

If your grievance is not redressed within 45 days by the concerned CGRF office of UGVCL or unsatisfied with the final decision of the CGRF then you can file a petition to the Electricity Ombudsman of Gujarat against the concerned CGRF of UGVCL.

Instructions:

  • The case must be filed within 30 days after the expiry period or final order of CGRF
  • The case should not be pending and the final order is not passed by any tribunal or court

Required Documents:

  • An application form.
  • 3 copies of the submitted application form of CGRF and attached documents.
  • A copy of the response of the CGRF (If available).
  • Document proof of the issue and any monetary loss (If faced with such loss).

Procedure:

  • Download the petition or representation form of the Electricity Ombudsman: Download
    Note – Printout pages number 26 and 27 of Annexure III
  • Fill out the required information on the application form.
  • Attach the copy of the submitted application form & documents of CGRF.
  • Take 3 copies of the application form and all attached documents and use all these applications and documents to submit them to the Electricity Ombudsman office.
  • Tips – Keep a copy of the applications and documents for yourself.
  • You can submit your petition by visiting the office or can send it by post at the address below of the Electricity Ombudsman, Gujarat.

Contact Details and Address of Electricity Ombudsman (GERC), Gujarat

1. Electricity Ombudsman, Gujarat

Address: Office of the Electricity Ombudsman
Barrack No 3, Polytechnic Compound,
Ambawadi, Ahmedabad-380015

Phone079-26302689
E-mailso.ombudsman@gercin.orgeleombahm@gercin.org

2. Gujarat Electricity Regulatory Commission (GERC)

Address: Gujarat Electricity Regulatory Commission
6th Floor, GIFT ONE,
Road 5C, Zone 5, GIFT City,
Gandhinagar – 382355,
Gujarat, India.

Phone+917923602000
E-mailgerc@gercin.org
Fax+917923602054+917923602055


Citizen’s Charter: Electricity Complaint Redressal Time Limit of UGVCL

UGVCL has provided a citizen’s charter about the time limit to redress the complaints of different categories of issues. Read the below tables of different issues and their time limit for the redressal of the complaint.

Tips – If your complaint is not resolved within the given time limit as mentioned. You can lodge a grievance to the Consumer Grievance Redressal Forum of UGVCL (Follow the above sections).

1. For New Electricity Connection

  1. Time Limit for the Issue of the Demand Note:
    Type of Complaint Time Limit
    Permanent electricity connection (Residential & Commercial purposes) 7 Days
    Connection for Industrial LT (Permanent) 10 Days
    For HT connection 15 Days
    For EHV Connection 30 Days
  2. Time Limit to Release New Connection (After Payment)
    Type of Complaint Time Limit
    Permanent Electricity Connection (Category A) 20 Days
    In Case of Modification of Existing Connection (Network) 2 Month City Area
    4 Month Rural Area
    Permanent Electricity Connection (LT Industrial) 20 Days
    Permanent Connection (HT Industrial, In case of Modification) 60 Days
    Permanent Agriculture Electricity Connection 30 Days (After Payment or due Demand Note)
    Agriculture new connection (Modification) 120 Days
    HT Industrial connection 45 Days
    EHV Electricity Connection 180 Days
    Temporary Electricity Connection 10/25/50 KVA & Above 5/10/20/30 Days

2. Reconnection of Electricity Connection

(After payment of charges, due bill & deposit)

Type of Complaint Time Limit
If the electricity supply is not disconnected (More than 6 Months) 24 Hours
If the service line is not disconnected from outside of the building 3 Days
The electricity supply is disconnected for more than 6 months (after the test report to the company’s equipment) 48 hours or up to 7 Days
If an agreement is terminated Apply afresh

3. Shifting of Electricity Connection (After the date of payment of estimate)

Type of Complaint Time Limit
Meter/ service line 7 Days
If the service line is disconnected from outside the building 20 Days
Transformer Structure 30 Days

4. Complaint Redressal Time of Other Electricity Services

Type of Complaint Time Limit
Complaints regarding Electricity Bill 10 to 15 Days
Change of the name of ownership 7 Days
Complaint Redressal Time (Consumer’s installation) Immediate (Working hrs)
(8.00 AM to  8.00 PM)

5. Electricity Interruptions

Type of Complaint Urban Area Rural Area
Complaints of ordinary nature 4 Hrs 24 Hrs
Due to the blowing of the DO fuse 6 Hrs 24 Hrs
Rout line Fault 8 Hrs 24 Hrs
Snapping of HT line conductor 8 Hrs 24 Hrs
Falling of tree on HT line 10 Hrs 24 Hrs
Snapping of LT conductor 12 Hrs 24 Hrs
Breaking of pole 24 Hrs 48 Hrs
Fire due to on short circuit of LT line 6 Hrs 30 Hrs
Fault in Distribution Transformer 1 Day 3 Days
Fault in Power Transformer or related switch gear 2 to 15 days up to 15 days
Fault in the service line
1. Overhead line
2. Underground line (After the permission of road digging)
24 Hrs
3 Days
48 Hrs
3 Days

6. Meter/Metering System

Type of Complaint Urban Area Rural Area
Site Inspection 7 Days 15 Days
To inform consumers about defects after inspection at the site 15 Days 15 Days
Request for replacement of meter 7 Days 7 Days

 


 

Type of Electricity Issues

The list of the electricity issues that can be redressed by UGVCL (Northern Gujarat) and GUVNL.

  • Electricity Billing Complaints
  • Overhead Lines Complaints
  • Quality of Power
  • Interruption in Power
  • Failure in power supply and transformer
  • Payment, Refund, and Payments related issues
  • New Electricity Service Connection or services of UGVCL complaints
  • Streetlight/ poles/ Service Lines
  • Meter related complaints
  • Other Complaints

Frequently Asked Questions about Electricity Services of UGVCL

Q. What are the available electricity customer care helpline numbers of UGVCL?
A. The toll-free customer care number of UGVCL is 19121, 1800233155335 where you can register complaints about the issues with the electricity services.

Q. What is the WhatsApp number of UGVCL (Northern Gujarat)?
A. The WhatsApp number of UGVCL is +919825819121 click and open it in the WhatsApp messenger.

Q. How can I pay the online electricity Bill of UGVCL?
A. You can click on ‘Quick Bill Payment‘ to pay the online electricity bills. Pay your bill amount and download or take the printout of the receipt.

Q. Where register complaints against UGVCL if the issue is not resolved or unsatisfied?
A. You can lodge a grievance to Consumer Grievance Redressal Forum (CGRF), UGVCL against the final decision or issue is not resolved within time. Further, you can approach to Electricity Ombudsman, Gujarat.

Q. How to apply online for the new electricity connection of the UGVCL?
A. You can apply for a new electricity connection by filling out of online application form. Click out ‘new electricity connection‘ to register on GUVNL then log in using the username and password. Click the apply for new connection and select the HT or LT service connection.

The information and forms related to the new connection:

Q. Where can I track the status of the ongoing/scheduled electricity supply outage by UGVCL in northern Gujarat?
A. You can click out ‘Urja Mitra UGVCL‘ to track the status of the ongoing or scheduled electricity supply outage in northern Gujarat.


References

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