Dear Tata Croma Head,
I hope this message finds you well. As a loyal customer, on 16-May-24 I along with my wife a senior citizen visited your World Mark 2 showroom in Gurugram, Haryana. While I was impressed by the store’s ambiance and the number of staff members present on both floors, I was disappointed by the lack of assistance.
Despite the bustling activity, none of the employees seemed available to help me find the right product. I specifically needed assistance with selecting a dishwasher and later with another product, but unfortunately, no one was attentive. Instead, I observed them engrossed in conversations or using their phones.
As a prominent organization, Tata Croma has always stood for excellence and customer satisfaction. Therefore, I kindly request that you address this matter promptly. Ensuring that customers receive the assistance they need is crucial for maintaining the reputation of your brand.
Thank you for your attention, and I hope to see improvements in the service quality during my next visit.
Sincerely, A Concerned Customer1
S.Sethi
