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Delayed receipt

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I have been making online purchases for a few years. But we do not receive your materials on time (Ecom Express). So it is better to send the materials through courier in favor of the customer. Because my material reached Palakkad a few days back but still not delivered. Delivery boy and manager never pick my call.
I get this message everyday
“Dear Customer, Your AwB 10298765991 was undelivered. For details, please call Delivery Manager 6282117480 from 7am-9pm or the shipper – Ecom Express”.

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