Thane Municipal Corporation (TMC), established on 1st October 1982, is the urban local administrative body in Thane, Maharashtra. Covering an area of 147 square kilometres and divided into 3 Zones and 46 Wards, it caters to a population of 1,261,517 residents. Positioned with a creek on one side and hills on the other, the city stands 7 meters above sea level.
More than just an administrative entity, the Thane Mahanagarpalika offers essential services such as healthcare, water supply, education, sanitation, public infrastructure, public safety, and traffic management.
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Administrative units ward offices of TMC:
- Majiwada-Manpada
- Vartak Nagar
- Lokmanya Nagar – Sawarkar Nagar
- Wagle
- Uthalsar
- Kalwa
- Mumbra
- Diva
How to Lodge a Complaint?
According to the citizen charter issued by the Thane Municipal Corporation, the grievance redressal mechanism is divided into 3 levels. At each level, an officer is appointed as nodal officer to redress the submitted civic complaints. If the lodged grievance is not resolved at level 1 then escalate to the next level with reference & required details.
Fees & Resolution Period:
| Registration fee | No Charges (0) |
| Resolution Period | Up to 30 days (May vary, read the citizen charter of Thane Mahanagarpalika for a specific timeline) |
| Refund Period | As per the charges/tax refund rules of the TMC |
3 Levels of complaint resolution:
- Level 1: Designated Officers, Thane Mahanagarpalika:
- Toll-free citizen helpline number
- WhatsApp/Email
- Online Grievance Redressal
- Written complaint letter (HQ/Ward Office)
- Level 2: HOD or Deputy Municipal Commissioner, TMC
- Level 3: Municipal Commissioner/Mayor, Thane Municipal Corporation
Still not resolved submitted complaint to your satisfaction by TMC? Lodge a public grievance against Thane Mahanagarpalik through Aaple Sarkar (IGRS) to the State Appellate Authority of the Ministry of Urban Local Bodies, Govt. of Maharashtra.
Thane Municipal Corporation
At level 1, you can directly contact the department responsible for the service problem you’re facing. If you know which department it is, contact or email your concerns.
Alternatively, you can write a letter to the municipal corporation. Make sure to include:
- Name and Address: Write your name and communication address including ward/zone.
- Nature of complaint: Clearly describe the problem you’re facing. For example, if it’s about a pothole on your street or an irregular water supply, explain it briefly.
- Department (if you know): If you know which department handles your issue, mention it. If don’t know, check the list of departments above.
- Location Details: Specify the exact location with the Ward Number or administrative officer details, where the problem exists. Include nearby landmarks if possible.
- Details of the Problem: Describe the problem in detail. Please include dates, times, and any other relevant information that could help them understand the issue better.
- Documents: Attach supporting documents, images, or video links as proof (if available).
TMC Citizen Helpline Number
You can complain through the toll-free citizen helpline number, WhatsApp or Email about the civic services to the Thane Municipal Corporation.
Following are TMC Helpline Numbers to Lodge Civic Complaints:
| Thane Municipal Corporation | Helpline Number |
|---|---|
| TMC Citizen Complaint Number | +912225331590, +912225331211 |
| Thane Disaster Management Helpline | 1800222108 |
| Sanitation/Sewerage Toll-Free Helpline No. | 14420 |
| C&D Waste (Garbage) Complaints | 18002124530 |
| Thane Municipal Transport (TMT) | 1800229901 |
| dmchq@thanecity.gov.in | |
| Email (Pollution Control) | pco@thanecity.gov.in |
If your lodged complaint is not resolved to your satisfaction within the given resolution period then escalate it to the HOD or Deputy Municipal Commissioner at Level 2.
Thane Transport Depot Complaint Numbers:
| Deport, Thane | Contact Number |
|---|---|
| Kalwa | +912225425193 |
| Wagle | +912225827785 |
| TMT Manager | +912225812756 |
| tmt@thanecity.gov.in |
File an Online Complaint
To file a civic complaint online with the Thane Municipal Corporation, you can use email, social media platforms, or the official online citizen grievance redressal portal.
When submitting your complaint, make sure to include the details listed above.
Tip: After submitting your complaint, be sure to make a note of the reference number provided. If you prefer submitting a written complaint, kindly request an acknowledgement receipt from the designated officer or the reception at the TMC Head Office.
Submit a Civic Complaint Online to Thane Municipal Corporation:
| Register online complaint to TMC | File your complaint |
| TMC water supply complaints | Register |
| Contact TMC Officers | View Contact Number |
| Email (Streetlight) | elect@thanecity.gov.in |
| X (Twitter) | @TMCaTweetAway |
| Mobile App | DigiThane Android | iOS |
Not resolved or dissatisfied with the final resolution at level 1? Escalate your complaint with reference ID to the First Appellate Officer (HOD/Deputy Municipal Commissioner) of the respective department.
Procedure
Follow these steps to lodge your complaint online with Thane Mahanagarpalika:
- Step 1: Visit the link above.
- Step 2: Login or register as a citizen on the TMC portal.
Citizen login and registration guide to lodge a complaint with TMC (source: thanecity.gov.in) - Step 3: Choose “File a complaint” from the online citizen services menu.
- Step 4: Fill out the online grievance form with applicant details, complaint details, and location.
- Step 5: Upload supporting documents, images, or copies of service requests (if any) as proof.
- Step 6: Submit the grievance form and after successful registration of your complaint, note down the reference number to track status.
Contact TMC Department
Contact details of designated officers of respective departments of Thane Municipal Corporation:
1. Ward Committee Office
Assistant Commissioner of TMC Ward Committee Offices:
| Designation, Ward Committee | Contact Details |
|---|---|
| Asst. Commissioner, Majiwada – Manpada | Phone: +912225402375 Email: amcmaj@thanecity.gov.in |
| Asst. Commissioner, Vartaknagar – Cluster Cell | Phone: +912225885801 Email: amcvar@thanecity.gov.in |
| Asst. Commissioner, Lokmanya – Sawarkarnagar | Phone: +912225804890 Email: amclok@thanecity.gov.in |
| Asst. Commissioner, Wagle | Phone: N/A Email: amcwag@thanecity.gov.in |
| Asst. Commissioner, Naupada – Kopari | Phone: +912225384631 Email: amcnau@thanecity.gov.in |
| Asst. Commissioner, Uthalsar | Phone: N/A Email: amcjog@thanecity.gov.in |
| Asst. Commissioner, Kalwa | Phone: +912225410470 Email: amckal@thanecity.gov.in, amcele@thanecity.gov.in |
| Asst. Commissioner, Mumbra | Phone: +912225462092 Email: amcmum@thanecity.gov.in |
| Asst. Commissioner, Diva | Phone: N/A Email: amcdiva@thanecity.gov.in |
2. Zonal Deputy Commissioner
Contact Concerned Zonal Deputy Commissioner of TMC:
| Designation, Zone | Phone No. & Email |
|---|---|
| Dy. Commissioner, Zone-1 (Kalwa, Mumbra, Diva Prabhag Samittee) | Phone: +912225462092 Email: dmc1@thanecity.gov.in |
| Dy. Commissioner, Zone-2 (Kopri-Naupada, Wagle Prabhag Samittee) | Phone: +912225826890 Email: dmc2@thanecity.gov.in, dmclic@thanecity.gov.in |
| Dy. Commissioner, Zone-3 (Vartaknagar, Lokmanya-Sawarkarnagar, Majiwada-Manpada, Uthalsar Prabhag Samittee) | Phone: +912225885801, +912225402375 Email: dmc3@thanecity.gov.in |
3. Designated Officer of Departments
Contact details of designated officers of TMC:
| Designation, TMC | Contact Details |
|---|---|
| City Engineer | Phone: +912225347714 Email: ce@thanecity.gov.in, dcepwd2@thanecity.gov.in |
| CAFO | Phone: +912225332654, +912225430152 Email: cafo@thanecity.gov.in |
| Chief Auditor | Phone: +912225443805 Email: mca@thanecity.gov.in |
| TMT Manager | Phone: +912225812756 Email: tmt@thanecity.gov.in |
| Med. Officer of Health | Phone: +912225332685 Email: mho@thanecity.gov.in |
| Legal Advisor | Phone: +912225336522 mail: legal@thanecity.gov.in |
| Asst. Director Town Planning (Additional Charge) | Phone: +912225333715 Email: adtp@thanecity.gov.in |
| Dy. City Engineer (TDO) | Phone: +912225427020 Email: dcetdo@thanecity.gov.in |
| Dy. City Engineer (Estate) | Phone: +912225416056 Email: estate@thanecity.gov.in |
| Dy. City Engineer (Electrical) | Phone: +912225376106 mail: dceelect@thanecity.gov.in, elect@thanecity.gov.in |
| Dy. City Engineer (Water) | Phone: +912225363580 Email: sewater@thanecity.gov.in |
| Dy. City Engineer (Drainage) (Additional Charge) | Phone: N/A Email: dycedrainage@thanecity.gov.in |
| Dy. City Engineer (Nalla Construction Project) | Phone: N/A Email: dycedrainage@thanecity.gov.in |
| Dy. City Engineer (Workshop) | Phone: +912225303593 Email: dceauto@thanecity.gov.in |
| Chief Fire Officer | Phone: +912225331264, +91222544079799 Email: cfo@thanecity.gov.in |
| Pollution Control Officer | Phone: +912225362916, mail: pco@thanecity.gov.in |
| Ass. Commissioner – Solid Waste Management | Phone: N/A Email: amcswm@thanecity.gov.in |
| Education Officer | Phone: +912225391703 Email: eo@thanecity.gov.in |
| Manager Swimming Pool | Phone: +912225332052 Email: spmgr@thanecity.gov.in |
| Chief Information Technology Officer (Additional Charge) | Phone: +912225440641 Email: it@thanecity.gov.in |
| Security Officer | Phone: +912225360244 Email: so@thanecity.gov.in |
| Veterinary Officer | Phone: +912225475428, Email: vo@thanecity.gov.in |
| Senior garden Superintendent, Tree Officer | Phone: N/A Email: gs@thanecity.gov.in |
| Nodal Officer, Thane Smart City Limited (Thane Smart City Cell) | Phone: +912225331590 Email: thanesmartcitylimited@gmail.com |
| Chief Technology Officer (CTO) Thane Smart City Limited | Phone: N/A Email: smartcity@thanecity.gov.in |
Note: If your lodged complaints are not resolved at this level, escalate the grievance to level 2 officers.
Issues that can be resolved
These are some examples of major issues that can be resolved by the concerned department of Thane Municipal Corporation:
- Health & Waste Management: Thane faces issues with dirty roads, overflowing garbage, and unclean toilets, causing health problems.
- Streetlights & Electricity: Many streetlights don’t work, electric poles are damaged, and there are problems with electricity in public places and crematoriums.
- Drainage & Sewerage: Manholes are broken, drains are leaking, and sewage systems are blocked, causing unpleasant smells and unclean surroundings.
- Water Supply: If you have problems with dirty and low-pressure water, as well as leaky pipes and broken meters, leading to water wastage.
- Roads & Bridges: Roads have potholes and get flooded, and there’s a need for speed bumps. Bridges and pavements also need repairs.
- Building & Encroachment: Some buildings are constructed without permission, causing noise and safety issues. Unauthorized hoardings and explosives storage create dangers.
- Garden & Public Spaces: Parks and jogging tracks are not well-maintained, and there are problems with trees. Required that municipal departments work together for better public spaces.
- Civic Complaints: People have problems with taxes, social services, and official registrations. Stray animals are a major concern, and there are general complaints about public services that should be resolved.
Frequently Asked Questions
Q1: What is the citizen complaint number of the Thane Municipal Corporation (TMC)?
A1: You can register citizen complaints with the TMC by calling the Citizen Complaint Numbers at +912225331590 and +912225331211 or email your concerns to dmchq@thanecity.gov.in.
Q2: What should I do in case of emergencies in Thane?
A2: In case of emergencies, such as natural disasters or urgent situations, you can call the Thane Disaster Management Helpline at 1800222108 for immediate assistance and support.
Q3: How do I register complaints about public transportation or sanitation issues in Thane?
A3: To complain about public transportation, you can call the Thane Municipal Transport (TMT) Helpline Number at 1800229901. For sanitation and sewerage complaints, dial the Toll-Free Helpline Number 14420. If your complaint is related to pollution, email your concerns to pco@thanecity.gov.in.
Q4: How can I report issues related to garbage collection in Thane?
A4: To report problems concerning garbage collection, please call the dedicated helpline number 18002124530. This helpline of Thane Municipal Corporation is specifically for addressing complaints related to C&D waste (garbage) collection.
Q5: What should I do if my complaint is not resolved or if I am dissatisfied with the response at level 1?
A5: If your complaint remains unresolved or if you are dissatisfied with the initial resolution of Thane Mahanagarpalika at level 1, you can escalate your complaint to level 2. Please provide the reference ID of your initial complaint and escalate the matter to the First Appellate Officer, who is the Head of the Department (HOD) or Deputy Municipal Commissioner of the respective department.
