TPCODL – Customer Helplines for The Electricity Complaints of TP Central Odisha Electricity Distribution Limited

TP Central Odisha Electricity Distribution Limited (TPCODL) is a joint venture of the Government of India and Tata Power (Majority shareholder) which provides services of electricity distribution in central Odisha. More than 2 crore customers are connected to TPCODL and getting electricity services.

The central part of Odisha is getting services of the electricity supply by the TPCODL & Central Electricity Supply Utility of Odisha. Many times, customers have to face power outages, failures of transformers, and other electrical issues in the central and coastal regions of the eastern Ghats zone in Odisha. Some of them don’t even know the right procedure and official helpline numbers of the TPCODL.

Divisions of the TPCODL Electricity Board in Central Odisha:

Note – Customers of the TP Central Odisha Electricity Distribution Limited can register complaints about the issues with the electricity services by calling the verified helpline & customer care numbers of the TPCODL and also you can lodge an online electricity complaint. Follow the given helplines.

Tips – If your electricity complaint is not redressed or resolved within the time limit or unsatisfied with the final order of the TPCODL then you can lodge a grievance to the Consumer Grievance Redressal Forum, TPCODL and further you can approach the Electricity Ombudsman, Odisha.

TPCODL Consumer Helplines to Register Electricity Complaints to TP Central Odisha Electricity Distribution Limited

Consumers of the TP Central Odisha Electricity Distribution Limited can use the verified toll-free customer care numbers and helplines that were provided to register complaints about the electricity complaints of the TPCODL in the regions of central Odisha.

You can use the official helpline numbers, e-mails, WhatsApp numbers, E-mails, and the online portals of TPCODL and CESU of Odisha to register an online electricity complaint. You can use these services and the verified helplines.

Provide the following information While Registering a Complaint by Customer Care Number:

• Consumer Connection Number/ID
• Name of the consumer
• Phone/Mobile number
• Address of the premises
• Description of the issue/problem or complaint

Toll-Free Customer Care Numbers of the TPCODL Electricity Board (EB) and CESU For the Electricity Complaints in Central Odisha:

If you have issues of unethical practices and complaints of corruption by the employees for the services then you can use the official helpline numbers of the Vigilance officers. Call the Vigilance team.

Vigilance Helpline Numbers and E-mails for Corruption and Unethical Practices by Employees of the TPCODL:

Tips – If your electricity complaint is not resolved within the time limit as per the citizen charter of the TPDCODL or unsatisfied with the final response or order then you can lodge a grievance with the Consumer Grievance Redressal Forum, TPCODL. Details are provided in the sections below.

Lodge Online Electricity Complaints to the Electricity Board and Apply for the Services of the TPCODL & CESU

Customers of the TPCODL can register online electricity complaints using the online portal, mobile app, and Twitter for the issues in central Odisha. Also, you can apply for various online electricity services. The e-mails, links to the online complaint form, and other official helplines of the Central Electricity Supply Utility of Odisha (CESU) are provided in the sections below. Follow the given official links to register your complaint.

Procedure:

• Visit the link below to open the online electricity complaint form.
• Select the division and submit it.
• Fill out the online electricity complaint form of TPCODL.
• Submit it and note down the docket or reference number of your complaint.
• Visit the tracking status to know the status of your recent complaint.

Important Links to Lodge Online Electricity Complaint to the Electricity Board of TPCODL and CESU, Odisha:

Tips – Electricity Complaint not resolved or unsatisfied with the final order of the department? You can lodge a grievance with the Consumer Grievance Redressal Forum (CGRF), TPCODL of your circle. Know more below.

Customers can visit the below-given links of the electricity services where they can register or apply for a new connection, log in/sign up for online bill notifications and mobile number updates or changes, solar rooftop panels, pay the online bill, and other services that are provided by the TPCODL in your region.

• Online Services of TPCODL

You can use these available services and can apply for the new connection, and solar panels and also know the subsidy scheme/rebate on the due electricity bills.

Approach Consumer Grievance Redressal Forum (CGRF), TPCODL

If an electricity complaint is not resolved by the TPCODL as per the citizen charter time limit and also approached to level 3 of the grievance system or if unsatisfied with the final resolution then you can lodge a grievance to the Electricity Consumer Grievance Redressal Forum (CGRF), TPCODL. As per the given guidelines of the Electricity (Regulation) Act, 2003, you will get final redressal within 30 to 45 days by the CGRF forum.

Procedure:

• View Annexure – V for the application format from official website of TPCODL
• Provide the following details in the written grievance application form to CGRF, TPCODL:
  • Consumer Number.
  • Complaint reference number (given by licensee or previously registered to TPCODL or CESU).
  • Name and full address of the complainant.
  • Attach copies of the previous complaints that were filed to SDO/EE or another officer (also with copies of the reply, if any).
  • Date since your complaint is pending.
  • Brief description and type of relief of present complaint of issue.
  • The date of the complaint was lodged.
  • Signature of the applicant.
• Attach the supporting documents and proofs.
• Send it to the below address of the CGRF office of your circle or you can submit it by yourself.

Note – Keep a copy of the application form for yourself for future reference.

Official Address and Contact Details of the CGRF Forum

Tips – If your electricity grievance is not redressed within 30 to 45 days by the CGRF of TPCODL or unsatisfied with the response then you can file the petition to the Electricity Ombudsman, Odisha (OERC).

File Petition to the Electricity Ombudsman, Odisha (OERC)

You can file a petition to the Electricity Ombudsman, Odisha (OERC) within 30 days after the expiry of the time limit given by the CGRF or after receiving the final order. Follow the steps and instructions below.

Procedure:

• Download the representation form:
  • Download (Appeal Form)
• Print out page number 4 and 5.
• Fill out the required information.
• Attach all the required documents.
• Attach a copy of the application form that was submitted to the CGRF.
• Mention the type of relief.
• Finally, send the application form to the Electricity Ombudsman of Odisha (Orisha Electricity Regulatory Commission) or you can submit it by yourself.

Official Address & Contact Details of the Electricity Ombudsman (OERC), Odisha:

• Address: The Ombudsman, Ombudsman-I, Qrs. No. 3R-2(S), GRIDCO Colony, P.O. Bhoinagar, Bhubaneshwar – 751022, Dist. – Khordha, Odisha.
• Phone: 0674-2546264
• Fax: 0674-2546264

Odisha Electricity Regulatory Commission (OERC):

• Address: OERC Plot No.4, Chunokoli, Shailashree Vihar, Chandrasekharpur, Bhubaneswar-751021
• Phone: +916742721048, +916742721049
• Fax: +916742721053, +916742721057
• E-mail: orierc@rediffmail.com, info@orierc.org– 

Tips – If you are unsatisfied with the final order of the Electricity Ombudsman, Odisha then you can approach the Appellate Tribunal for Electricity, the High Court of the State, and the Supreme Court of India.

Issues of the Electricity Complaints in Central Odisha

• Electricity supply related
• Electricity billing, arrears, charges, payments
• Enforcement of the electricity department
• General electricity inquiries and complaints
• Meter burnt, defective, reading, testing issue
• New Electricity Service Connection-related issues
• Streetlight complaints
• Other meter-related complaints
• Reconnection/disconnection requests
• Safety acts of the electricity services
• Transaction and online payment issues with bills and new connection
• Any other issues with the electricity supply and services

Frequently Asked Questions About TP Central Odisha Electricity Distribution Limited

Q. What is the electricity customer care number of TPCODL?
A. Toll-Free customer care numbers of TPCODL Electricity Board are 1912, 18003457122, and 06742391110 where you can register electricity complaints.

Q. What are the WhatsApp numbers of the TPCODL Services?
A. WhatsApp number for electricity theft reports is +919437158670 and for electricity bills is +919937875999 which you can click and open in the messenger app.

Q. How can I track the status of the ongoing/scheduled power supply outage in central Odisha?
A. You can know the ongoing or scheduled power supply outage by clicking out ‘Urja Mitra TPCODL‘ and selecting your region.

Q. Where can I appeal against the final order if the electricity complaint is not resolved within the time limit by TPCODL?
A. You can lodge a grievance to the Level -2, and Level – 3 officers, and then you can approach the Electricity Consumer Grievance Redressal Forum further you can file a petition to the Electricity Ombudsman, Odisha.

References

• TP Central Odisha Distribution Limited
• Odisha Electricity Regulatory Commission (OERC)
• Mo Bidyut, Electricity Distribution Utility Services of Odisha