Meesho is an online e-commerce marketplace that connects sellers and buyers. It was established in July 2015 and is owned by Clues Network Pvt Ltd. The category of the products is very vast and it ensures the sellers list the products for online shopping with 0% commission and other free services.
This helps to enhance the earnings of the small sellers and also gives them the opportunity for the consumers to buy the products at low prices. To maintain the standards and the quality of the products and services of Meesho, it has a good grievance redressal mechanism to resolve the complaints about the products and services that sometimes customers or product sellers face.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
The Issues that can be on Meesho:
- Consumers: low-quality product, refund is pending, a payment transaction failure, delay in delivery of the product, exchange or replacement, online shopping, cancellation of the order, payment is done but orders not placed, and other products, payment, and delivery related complaints.
- Sellers: Advertisement issues, delay in payment, the order is rejected, pickup or delivery issues, refund of payment, earning, quality of services, slow process of registration or lack of support and help by the Meesho support team, and other seller complaints.
You can use the toll-free customer care numbers of Meesho, online support, or the mobile app to register an online complaint about such issues as listed. The support team will help to clarify your doubts and ensure the complaint is resolved within the given specific time limit.
If your complaints are not resolved and the time limit is exceeded, you may request to escalate the issue to the higher grievance redressal authority (Grievance Officer) of Meesho. Further, approach the National Consumer Helpline or Consumer Court for the quality of the product (expiry, not usable, cheap quality, different standards, and quality, etc.).
Note – The official details and helplines of the Meesho are verified by the Complaint Hub, you can use these details to get faster redressal of the complaint. You may also approach the higher authorities as mentioned.
How to Register a Complaint to Meesho?
Meesho is a responsible and dedicated e-commerce marketplace for its consumers and sellers. It has provided an easy grievance redressal system where you can register your complaint.
The consumers can use the toll-free customer care number, and call back option, or can raise the issue on the online portal, or mobile app by selecting the ordered product. Sellers can e-mail their problems or can use the seller’s portal of Meesho and mobile app to register complaints about the specific product and orders.
Complaint Registration Fee and Redressal Time by Meesho:
| Registration Fee | ₹0 (No Charges) |
| Redressal Time | 7 to 15 days |
⇒ To Know More, visit the help center in the mobile app.
Customer Care Numbers
The toll-free customer care numbers of Meesho are available as the call-back option. For this, you will have to send a request for a call back from the mobile app’s help section. The procedure to register a complaint on the customer care number is mentioned here.
Steps to Request Call Back:
- Visit or download the mobile app.
- Click the account icon from the bottom.
- Click the Help Center Option.
- Change Language (If you want).
- Select the order and select the category of the issue.
- Or Select order-related issues: Order status & delivery; Refund & Payment; Return exchange.
- Not resolved? See the “Still need help?”.
- Click the “Call me back” in the app.
You will get a call back within 5 minutes. Tell the issues to the customer care executive and don’t forget to take the reference number to track the status of your complaint. Further, you can use this reference number to escalate the issue to higher authorities (Grievance Officer) by e-mail.
Sellers can also use the same procedure to raise complaints at the Help Centre of Meesho. You may also e-mail your concerns with the product details and reference number.
Tips – Register complaints to the National Consumer Helpline or Consumer Court/Commission (National Consumer Dispute Redressal Helpline) about the services, quality of products, and other consumer grievances of E-commerce marketplace platforms/companies.
Note – The National Consumer Helpline Number to Protect Yourself from Financial Fraud or Scam is 1930 (Cyber Financial Frauds Only).
Register an Online Complaint
Customers and Sellers can use the e-mail or mobile app to register an online complaint. On the mobile app, you can use the help center to resolve your queries. You can e-mail the issues that are not yet resolved within the time limit as prescribed by the customer care executive of Meesho.
Don’t forget to mention the product order number, reference number of the previous complaint (always get them after registration of a complaint), and the detailed issue with the supportive invoices, images, or documents.
E-mail of Meesho Support:
| Category | |
|---|---|
| Consumer | query@meesho.com |
| Seller | sell@meesho.com |
You as a consumer or seller can also send a written complaint letter to the Chief Compliance Officer or Head of the Meesho at the official address mentioned. In the application, provide all the details of the issue, personal details, reference number, and order number, and attach an invoice copy along with supportive documents and links.
Official Address of Meesho
- Address: Fashnear Technologies Private Limited, 06-105-B, 06-102, (138 Wu) Vaishnavi Signature, No. 78/9, Outer Ring Road, Bellandur, Varthur Hobli, Bengaluru-560103, Karnataka, India
- CIN: U74900KA2015PTC082263
- Website: meesho.com
Meesho Mobile Apps and Social Account:
| Mobile App | Android | iOS |
| Social Accounts | Twitter Youtube |
Note – Keep a copy of the application for future reference. If your complaint is not resolved by any one method as given by Meesho, you may file a complaint to the Consumer Commission/court. To know more about the National Consumer Helpline, visit the link mentioned above.
The Grievance Officer
If your complaint is not resolved within the given time limit by the customer care executive of Meesho. You can raise your concern or lodge a grievance to the Grievance Officer of Meesho.
You can also write an application to lodge a complaint against the previous unresolved complaint or send an e-mail that is mentioned here.
The E-mail, and Address of the Grievance Officer, Meesho:
- Address: The Grievance Officer, 06-105-B, 06-102, (138 WU), Vaishnavi Signature, No. 78/9, Outer Ring Road, Bellandur Village Varthur Hobli, Bengaluru, Karnataka – 560103.
- E-mail: legalsupport@meesho.com
Note – If you are not satisfied with the final redressal of your grievance by the Grievance Officer, Meesho then you can approach to Consumer Commission/Court to file a case.
Online Services
| Supplier Learning Hub | Click Here |
| Meesho tech | Join Now |
| Register as Supplier | Register Now |
Now you know the services and products of Meesho and also the right procedure to raise concerns about these valuable services. We hope your issues have been resolved by the department concerned with this E-commerce company. If yet not! You can leave your comment that will help to provide guidance so you can get a faster redressal of your problems.
Frequently Asked Questions about Meesho
Q. What is the toll-free customer care number of Meesho?
A. Meesho has provided the request for call back option in the app and no other official customer care numbers are available. Be aware and read the above instructions.
Q. Where can I approach if the complaint is not resolved by Meesho?
A. You can contact the higher authorities and further approach the National Consumer Disputes Redressal Commission (NCDRC).
Q. What is the refund time limit?
A. The maximum time limit of the refund for any transaction failure or cancellation of the order is 7 days. After that, you can register a complaint with the customer care executive of Meesho.
