Hello Team,
It all started with Vehicle pick up, delivery followed by improper servicing.
Even after scheduled appointment I have to wake up and remind the Garve Wakd Hyundai Pune associates for the scheduled pickup.
The service associate handling my car updated me about an issue related to the clutch pressure pipe oil leakage issue. According to him it was minor and mentioned you can drive the car.
After delivering the car I noticed that there was significant major issue with the clutch. Even after releasing the clutch more than 70% the car did not moved. So I immediately raised the concern and asked for the resolution of this issue.
Another issue is without notifying me Car Typre wheel alignment and rotation was done. I just happened to replace my old tyres with the new one 3 months before, so literally this part of servicing was added to me just to increase the bill amount. Also the report of the Wheel alignment balancing was not handed over to me, Why do Hyundai lack this professionalism? So I blame Garve Hyundai Wakad branch for no wheel alignment, balancing, and tyre rotation work was done. Its just added to my bill with NO proofs.
Believe me before handing over the car to the Service Associate there was NO issue with the functioning of the clutch. But I still overlooked it and requested a Car pick up. It took almost 5 days for the next available slot for the appointment schedul. Unfortunately again on the day of scheduled pick up date, I have to beg up for the vehicle pickup and finally it happened in the late evening. This collapsed my entire day planning just to stay Home for car pick up,
There were no service updates regarding the status on the WhatsApp group. Yesterday they mentioned the car could not be delivered because of the work load. And now while writing this complaint they are saying the car would be delivered tomorrow as still there is some testing pending.
Its the use of heavy words and lot of anger I have to deal with your associates for the status. WHY?
THE ISSUE IS I CAN AVAIL GOOD SERVICE FROM OTHER AGENCIES WITH THE SAME MONEY WITHOUT WASTING TIME AND CONFIDENCE.
AM I NOT GOING TO PAY YOU THE SERVICE CHARGES? IS IT SOMETHING YOU HYUNDAI GUYS ARE GIVING IT FOR FREE?
IF YOU GUYS COULD NOT FOLLOW TIMELINES I WOULD GET THE SERVICING OF MY VEHICLE FROM OTHER NON – HYUNDAI SERVICE CENTERS.
ALSO, THIS EXPERIENCE LED ME FOR NOT CONSIDERING THE HYUNDAI CARS AS MY NEXT FUTURE CAR.
THANKS
