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BSES Rajdhani: Know Customer Care Number, E-mail, and Lodge Online Electricity Complaint to BSES Rajdhani Power Limited (BRPL)

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BSES BRPL logo
BSES BRPL (source-bsesdelhi.com)

BSES Rajdhani Power Limited, Delhi is providing Electricity Distribution services in Delhi NCR areas. If Any consumer is facing any issues regarding their electricity services, can register complaints with the help of Compliant Hub.

BRPL has 22 divisions that operate 24×7 to provide electricity supply in their concerned areas. It ensures the residents of the nation’s capital that they can live or work without facing power supply outages and issues in electricity services and operations.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

If there is any electrical emergency or issue of power interruption, streetlight problems, or failure of any service line or instrument then the toll-free helpline numbers and other available support options can be used by the BRPL customers.

Division of BSES Rajdhani (BRPL) in Delhi to get services or register complaints:

  • Alaknanda
  • Khanpur
  • Saket
  • Vasant Kunj
  • Nehru Place
  • Nizammudin
  • Sarita Vihar
  • New Friends Colony
  • R K Puram
  • Hauz Khas
  • Janakpuri
  • Najafgarh
  • Jaffarpur
  • Nangloi
  • Mundka
  • Punjabi Bagh
  • Tagore Garden
  • Vikaspuri
  • Uttam Nagar
  • Mohan Garden
  • Palam
  • Dwarka

The Map of BRPL Electricity Distribution Area in Delhi:

BRPL electricity distribution zone map
Area Map of BSES BRPL electricity distribution in Delhi (bsesdelhi.com/web/brpl)

You can complain about electricity issues in Delhi on the toll-free customer care helpline number or directly by lodging an online complaint on the concerned portal or mobile app. Any consumer can complain by using the below-given details.


How to Register Electricity Complaints to BSES Rajdhani Power Limited?

The complaint redressal mechanism of the BSES Rajdhani Power Limited (BRPL) is divided into the 3 tiers. In first-tier it has 4 levels to resolve the registered complaints at the regional offices of the BRPL in Delhi.

The 3 Tiers of the Consumer Grievance Redressal Mechanism of BRPL are:

  1. Tier-I: BSES Rajdhani Power Ltd Complaint Escalation & Redressal Structure
  2. Tier-II: Consumer Grievance Redressal Forum (CGRF), BRPL
  3. Tier-III: Appellate Forum – Electricity Ombudsman, DERC

So, if you are facing any issue with electricity services then first you will have to file a complaint at tier-I to customer care officers, circle head and head of the customer & services under BRPL.

Complaint Registration Fee and Redressal Period:

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Registration Fee No Charges (₹0)
Redressal Time Limit  Immediate (24×7) or may take up to 30 days (depending on the issue)
Petition Filing Deposits (Refundable) As prescribed by the Electricity Ombudsman

To know more, Read the Citizen Charter of BSES BRPL.

If you are further not satisfied then you can escalate the complaint to the Electricity CGRF Forum of BRPL and further file a petition to the Electricity Ombudsman. To know more, read below and try to understand the procedure with the official contact details of these authorities.


Tier-I: BRPL (Rajdhani) Helplines to File an Electricity Complaint

Tier 1 BSES Rajadhani Power Consumer Complaints Redressal Mechanism & Flow Chart
Tier 1 BSES Rajadhani Power Consumer Complaints Redressal Mechanism & Flow Chart (bsesdelhi.com/web/brpl/)

You can contact the BRPL nodal officers or customer care officers for the registration of electricity requests or complaints like new connection, permanent disconnection/ reconnection, name/category change, contact details updation, to remove unauthorised use of electricity, load enhancement/reduction, etc.

Also register various complaints like wrong billing/ reading, meter issues (faulty/burnt/slow/fast meter), power outage, no electricity, fluctuations, transformer, non-working of streetlights, report the theft of electricity, unethical practices (bribery/corruption) by the officials/employees.

If you are not satisfied with the customer care officers, or employees or the issue is not resolved within the given time limit then you can escalate the complaint to the respective division customer care centre, or head of the circle.


The Helpline Numbers of BSES BRPL

The Toll-free Customer Care Numbers and WhatsApp Numbers of BRPL to Register a Complaint:

BSES BRPL Electricity Complaint Number 19123
01139999707
WhatsApp Number +918800919123
WhatsApp to Report Theft +919555010022
Vigilance Helpline Number
(For Corruption/Unethical Practices)
+911126273311
SMS Service Number 5616107 | View Codes
Officer Contact Numbers Click Here

Helpline Numbers for the Streetlight Complaints:

Type of Light/Area Complaint Number
Sodium & Halogen Streetlight (South & West Delhi) 19123, 18001039707
LED Streetlight (South & West Delhi), SDMC/EESL 18001803580
+917827999111, +917827999222
LED Streetlights (North MCD Area), TPDDL 18004199744

These are the available complaint numbers and helplines to raise issues with the electricity services. After the successful registration of your complaint to the customer care executive, ask for the reference numbers. Further, you can also register an online complaint on the portal of BSES Rajdhani or can e-mail your concerns to the respective officers of the division.


Register an Online Electricity Complaint

BSES Rajdhani Power Ltd has an integrated grievance redressal mechanism, that consists online portal, e-mail, and mobile app. You can use any medium to register an online complaint. Always note down the reference number of the registered complaint for future reference.

Official Details of BSES to File an Online Electricity Complaint to BRPL:

Register Online Complaints to BRPL Customer Care Register Now
Lodge Online Complaint for No Power Supply File Complaint
Report Power Theft Report Now
File Streetlight Complaint Click Here
WhatsApp for Voluntary Subsidy Scheme (VSS) +917011311111

BRPL Customer Support E-mail and Alternative Options:

E-mail (Electricity Complaint) brpl.customercare@relianceada.com
E-mail (Report harassment/ corruption) brpl.vigilance@relianceada.com
Mobile App Android | iOS
Social Media Twitter | Facebook

Tips If your complaints are not resolved or not satisfied with the resolution by the concerned customer care officers or nodal officers of the divisions If you desire, may escalate to the higher-level authorities of the respective divisional office for further clarification/resolution.


Important Online Electricity Services of BSES BRPL:

Some very useful online services of the BSES Rajadhani that every customer can use to get faster services like new electricity connection, bill payment, correction changes, solar panel, and other schemes & services.

Pay Online Electricity Bill to BSES Pay Now
Apply for New Connection Apply Now
Download Forms of BRPL Services View/Download
Initiatives and Schemes View Schemes

BRPL Complaint Redressal Levels at Divisional Office:

  • Level 1: Customer Care Officers
  • Level 2: Business Manager
  • Level 3: Circle Head (After prior appointment through Customer care officers/business manager). If you are still not satisfied or the issue is not resolved then write an application/e-mail at Level 4.

Level 4 – Head (Customer & Services)
E-mail: brplhead.customercare@relianceada.com
Address: Head Customer Care, BSES Rajdhani Power Limited (BRPL),
BSES Bhawan, Nehru Place, New Delhi – 110019.

Note If you are not satisfied with the final resolution/response of the tier-I complaint redressal authorities of BSES BRPL or your complaint is yet not resolved within the given time limit then you can lodge a grievance at the tier-II Independent CGRF Forum of BRPL within 30 to 60 days.

Tips – Additionally, If you desire, call the helpline number 1800112222 or lodge an online grievance to the Public Grievance Cell (Power Department) which is set up by the Government of NCT of Delhi for complaints related to electricity services (connection, billing, power supply, meter, power theft, Vigilance, and streetlights).


Tier-II: Consumer Grievance Redressal Forum (CGRF), BRPL

Tier 2 CGRF Forum, BRPL Grievance process
Tier 2 CGRF Forum, BRPL Grievance process (bsesdelhi.com/web/brpl/)

If you are not satisfied with the resolution or the complaint is not resolved within the time limit then you can lodge a grievance to the Consumer Grievance Redressal Forum (CGRF), BRPL within 3 months under section 42 of the Electricity (regulation) Act, 2003.

You will have to write a grievance application to the concerned CGRF Forum of BRPL and send it by e-mail or post. You can also submit the grievance application at the official address. After successful submission, take the acknowledgement number for future reference as proof.

Required Information in Application:

  • Download the required document and CGRF application form: Download
  • Name of the person or organisation, contact number, e-mail (optional), and address of the complainant.
  • K. No. (Connection Number) of BSES BRPL
  • Name of the concerned regional BSES office, electricity division, district, etc.
  • A full description of the matter and issue with the reference number of the previously registered complaint.
  • The copies of the relevant and supporting documents (for bill issues, attach a copy of previous electricity bills).
  • Mention the relief that you expect or any monetary compensation.
  • Attach a written statement that “the matter is not pending before any court, authority or forum”.
  • Attach a copy of the response from the licensee (BSES BRPL office) (If any).

You can send this grievance application to the official address of the BSES BRPL or an e-mail to the member of the CGRF with a scanned copy of the required information.

CGRF Forum Contact Number, E-mail, and Address

The official contact number, e-mail, and address of the CGRF Forum, BRPL to lodge an electricity grievance are as mentioned:

Address: CGRF (Consumer Grievance Redressal Forum), BRPL
Sub Station Building, Sector-V, Pushp Vihar,
New Delhi -110017.
Phone No: +911132978194, +911132978195, +911129564400
E-mail: cgrfbrpl@gmail.com
Fax: 01129564400
Web: http://cgrfbrpl.com/

Note If you are not satisfied with the final order or redressal of the grievance or not resolved within 60 days by the CGRF Forum of BRPL then within 30 days, you may file a petition/representation to the Electricity Ombudsman, DERC.


Tier-III: File Petition to Electricity Ombudsman, DERC

Tier 3 Electricity Ombudsman Appealing process DERC
Tier 3 Electricity Ombudsman Appealing process DERC (bsesdelhi.com/web/brpl/)

The Electricity Ombudsman is the appellate quasi-judicial form of the Delhi Electricity Regulatory Commission (DERC) under the Electricity (regulation) Act, 2003. If your grievance is not redressed within 60 days or not satisfied with the final order/ resolution provided by the CGRF Forum, BRPL then you can file a petition or representation within 30 days to the Electricity Ombudsman.

The Required Information to File a Petition (Written/Online):

  • Download the Performa of complaints (Petition form) of the Electricity Ombudsman: Download | Fill & Print Form
    OR

    File an online petition by e-filling: File an Online Petition | e-petition under section 142
  • Personal Details of the Complainant: Name, address, phone number, and e-mail (if any).
  • Consumer Account Number (K. No.)
  • A brief description of the complaint.
  • Attach a copy of previously registered complaints to the CGRF Forum.
  • Acknowledgement number and reference number of previous complaints.
  • Other supporting documents and proof.
  • Signature of the complainant.

You can file an online petition or write a representation application to the Electricity Ombudsman by providing the above-listed information. After the successful submission of the petition, note down the acknowledgement number or take the receipt (offline) for future reference and track the status of your case.

Address, E-mail, and Contact Details of Electricity Ombudsman, DERC (Delhi)

The Official Address, E-mail, Contact Number, and Other Details of the Electricity Ombudsman:

Address: Electricity Ombudsman, DERC
B-53, Paschimi Marg, Opp. Tagore International School,
Vasant Vihar, New Delhi – 110057.
Phone No: +911132506011, +911132596262
E-mail: elect_ombudsman@yahoo.com
Fax: 01126141205
Web: derc.gov.in

Tips – If you are yet not satisfied with the final order of the Electricity Ombudsman of DERC, you may approach the Appellate Tribunal for Electricity and further to the high court of the concerned state.


Time Limit for Electricity Complaints & Services

The time limit for the various electricity services and redressal of the complaints are prescribed by the DERC (Delhi Electricity Regulatory Commission). If this period exceeds then you can file a complaint to the concerned department or authority of BSES BRPL (Rajdhani) as mentioned above.

I. DERC Timeline for Electricity Services:

S.N. Services/Issues Timeline (Working Days)
1. New Electricity Connection (After Receiving the Application)
(i) If road-cutting permission is not required 7 days
(ii) Cutting permission is required 15 days
2. Load Enhancement
(i) Road cutting is not required 7 days
(ii) Road cutting required 15 days
3. Load reduction of sanctioned load
(will be effective from the next billing cycle)
10 days
4. Category of connection change
(from the next billing cycle)
10 days
5. Testing of the meter after payment 15 days
6. Replacement of burnt meter 3 days
7. The final bill (if the disconnection is requested) 5 days
8. Replacement of faulty meter
(After declaring the meter is defective)
15 days
9. Billing complaints 15 days
10. Name change/update 2 billing cycle

II. Timeline for No Power Supply Complaints:

Nature of Power Failure Max. Restoration Time
The fuse blew out or MCB tripped within 3 hrs.
Suburban – 8 hrs.
The service line is broken or snapped from the pole Within 6 hrs.
Suburban – 12 hrs.
Fault in the distribution mains line Temporary Supply – 4 hrs.
Rectification and Restoration – 12 hrs.
The distribution transformer failed or burnt Temporary Restoration – 8 hrs.
Replacement of transformer – 48 hrs.
HT mains line failed Temporary supply restoration – 4 hrs.
Rectification of fault – 12 hrs.
Problem in power grid (33kV or 66kV) Substation Restoration of supply – 6hrs. (if feasible)
Repair & restoration – within 48 hrs.
Failure of the power transformer Restoration of power supply – 6 hrs.
Replacement – within 72 hrs.
Burnt/defective meter Restoration of supply by bypassing meter within 6 hrs.
Replacement – within 3 days.

III. Time Limit for the Redressal of Voltage Complaints:

Cause of Problem (Voltage) Time Limit Authorized Person (L1/L2)
Local problems Within 4 hrs. L1: Assistant Engineer
L2: Executive Engineer
Tap of transformer within 3 days L1: Assistant Engineer
L2: Executive Engineer
Repair of distribution line/ transformer/ capacitor within 60 days L1: Assistant Engineer
L2: Executive Engineer
Installation and upgradation of HT/LT System within 180 days L1: Assistant Engineer
L2: Executive Engineer

Frequently Asked Questions About BSES Rajdhani Power Ltd

Q. What are the electricity helpline numbers of the BSES Rajdhani to register a complaint?
A. The toll-free customer care numbers of BSES Rajdhani (BRPL) are 19123, 01139999707 and the WhatApp number is +918800919123 which can be used to register an electricity complaint.

Q. Where can I track the power supply outage in my area in Delhi?
A. You can track the power supply outage at the BSES outage information to know the scheduled or ongoing power outage in your area.

Q. What are the documents required to apply an online new electricity connection to BSES BRPL?
A. The required documents by the BSES Rajdhani to apply for a new electricity connection are:

  • A passport-size photo and Identity proof ( any one of the following)
    • Driving License
    • Voter Id ( Electoral Photo ID card)
    • Aadhar card
    • Photo identity card issued by any Government authority
    • Passport ID
    • Pan Card
    • Ration Card with applicant photo
    • for an organisation (including company, LLP, firm, etc.), certificate of incorporation/registration and proof of authorization.
  • Proof of ownership of property or occupancy of a premise
    • One valid ownership proof in favour of the applicant as verified or prescribed by the concerned authority of the government.
  • Read more – New connection user manual and application form

Q. Where can I approach if the electricity complaint is not resolved by the BSES BRPL authorities?
A. You may lodge a grievance to the Consumer Grievance Redressal Forum (CGRF), BRPL. If further not resolved within 60 days or if unsatisfied, file a petition or representation to the Electricity Ombudsman, DERC within 30 days.


Reference

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