I am writing to formally lodge a complaint about a recent order I received from your company. I placed an order for a food product on 13-12-2024, and upon delivery, I noticed that the product was expired.
This is highly concerning, as selling expired food products poses serious health risks and reflects poorly on your quality control processes. I request immediate action to resolve this matter. Specifically, I seek:
1. A full refund for the expired product.
2. An explanation of how this occurred and what steps will be taken to ensure it doesn’t happen again.
3. Compensation for the inconvenience caused due to this oversight.
Please treat this matter as urgent and respond within days. I expect a resolution promptly. Attached are images of the expired product, including the order details and expiry date as evidence.
