Big Basket: How to Register a Complaint to Big Basket (BB)?

BigBasket is an online grocery delivery service-based E-Commerce platform & retailer in India, owned by Supermarket Grocery Supplies Pvt Ltd. It was founded in 2011 and is a subsidiary of Tata Enterprise. BB offers a wide range of grocery products and services including BB Daily, BB Now, beauty and grooming products (The Beauty Store) and Pharma by TATA 1mg.

BigBasket is available in over 30 cities. In these cities, customers can order online with same-day delivery, subscribe to premium services, and use wallet, digital payment, and cash on delivery as the mode of payment.

Contact BigBasket Support, for issues related to:

• Fruits and vegetables
• Meat and seafood
• Dairy products
• Packaged foods
• Beverages
• Personal care items
• Household items
• Pet supplies
• Beauty products
• Pharma
• Payments
• Delivery

Want to lodge a grocery or delivery complaint to BigBasket? Yes! You can call the toll-free customer care number, email your concerns, or file your complaint online to Big Basket through the online platform, social channels, and mobile app.

Still not resolved? You can escalate the complaint to the Grievance Officer or Head of Customer Service at BB Head Office.

How to File a Complaint to BigBasket?

According to the BigBasket customer service policy, the complaint resolution mechanism is divided into 2 levels. If your submitted complaint is unresolved at level 1, escalate it to the next level.

Grievance Redressal:

2 Levels of Lodging Complaint:

• Level 1: Customer Care, BigBasket
  • Toll-free number
  • Email/WhatsApp
  • Submit a complaint online
• Level 2: Grievance Officer, BigBasket

Please note: If you are not satisfied with the final resolution of BigBasket, then you can lodge a consumer complaint to the National Consumer Helpline (NACH) and Consumer Commission (NCDRC).

Alternatively, customers may start an arbitration with the company to resolve the dispute internally by using the Alternative Dispute Resolution(ADR) mechanism.

Level 1: Customer Care, BigBasket

If you have any issue with products & services related to Bigbasket including online grocery orders, delay of delivery, subscription of fresh fruits and vegetables or milk, and payment methods & charges, then contact customer care through the toll-free number, email, or WhatsApp.

Additionally, you may also submit your complaint online to get faster redressal. While registering your complaint to executives, provide:

• Name & phone number/email (if applicable)
• Subject of complaint
• Description of issue with order ID

BigBasket Customer Care Number

Call the officially verified toll-free number:

You can also raise your concerns by contacting the registered regional offices in your area. To know the address, visit the Regional Office page of the BigBasket portal.

Not resolved or dissatisfied with the final response? You can escalate the complaint to the Head of Customer Service, BigBasket.

File an Online Complaint

If you want to get faster redressal, file your complaint online through online complaint form, email, or live chat with customer care executives in the BigBasket App. Provide the following details in the complaint form:

• Name and Email/Mobile No.
• Order ID
• Subject of complaint
• Description of related matters (for example – stale/expired products, delay in delivery, etc.)

Lodge your BB complaint:

If you are not satisfied with the final resolution then escalate the submitted complaint to the Grievance Officer, BigBasket.

Procedure

Steps to lodge your grocery complaint online to BigBasket:

• Step 1: Visit the link above
• Step 2: Fill out the service request form with Email, Subject, and Message with BB order ID
• Step 3: Submit your complaint and note down the reference number (may receive an email) to track your status and for future usage.

Level 2: Grievance Officer, BigBasket

As per the customer service policy, if your lodged complaint to BigBasket Customer Service at level 1 is not resolved to your satisfaction within the given resolution period, then you can escalate the complaint to the appointed Grievance Officer, Big Basket.

You can write a simple grievance letter or email your case to the officer with the following required information:

• Reference number of submitted complaint
• Order ID
• Reason for dissatisfaction
• Expected relief from BB
• Description of matter with facts & proof, if any

Lodge your BB grievance to:

Still not satisfied with the final order of the Grievance Officer? You may lodge a consumer complaint to the Consumer Commission (NCDRC).

Consumer Commission

If your submitted complaints to BigBasket are not resolved to your satisfaction, you can approach the National Consumer Helpline for arbitration or file a formal complaint to the Consumer Commission (NCDRC).

Lodge a consumer complaint to:

• National Consumer Helpline (NACH): You can lodge an informal consumer complaint against BigBasket by contacting the National Consumer Helpline (NACH), Ministry of Consumer Affairs through their toll-free helpline number or by using their online grievance form. You may also start an arbitration using the NACH as a third-party arbitrator for Alternative Dispute Resolution.
• Consumer Disputes Redressal Commission, NCDRC (E-DAAKHIL): Not satisfied with NACH resolution? You can file a formal complaint online with the National/State/District Consumer Disputes Redressal Commission (NCDRC) through the online platform known as E-DAAKHIL. By doing this, you can resolve your monetary disputes with BigBasket at the consumer court.

Alternatively, you can choose to engage in an internal dispute resolution process (if available) with BigBasket. This involves working directly with the company to reach a resolution.

Note: Finally, if you are not satisfied with the final resolution of the Consumer Commission, then you should consult with a legal expert to know the available legal remedies to resolve the case. After this, you may take legal action against BigBasket.

Frequently Asked Questions about BigBasket

Q: How can I contact BigBasket customer service for complaints?
A. You can reach BigBasket customer service by calling at 18601231000 or through email at customerservice@bigbasket.com. Raise any concerns you may have regarding your orders or services.

Q: What is the customer care number and email for BigBasket Daily and BB Instant services?
A. For BigBasket Daily, you can contact customer care at +918069808274 or +918047921234, and for email inquiries, you can reach out to bbdailysupport@bigbasket.com. For BB Instant services, call at +918069808267, and email your concerns to bbinstant@bigbasket.com.

Q: How can vendors get in touch with BigBasket for business-related inquiries or complaints?
A. Vendors can contact BigBasket through email at vendorconnect@bigbasket.com for business-related queries, complaints, and disputes.

Q: What should I do if my complaints with BigBasket are not resolved?
A. You can approach the National Consumer Helpline for arbitration or to lodge an informal consumer complaint. Alternatively, you can file a formal complaint with the Consumer Commission (NCDRC) at the District, State, or National level.

Reference

• BigBasket
• BB Daily
• BB Instant
• BB Sambandh