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DNHDDPDCL: Register Electricity Complaints about Dadra and Nagar Haveli and Daman and Diu Power Distribution Corporation Limited

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Dadra and Nagar Haveli and Daman and Diu Power Distribution Corporation Limited, DNHDDPDCL (Source – dnhdpdcl.in)

Dadra and Nagar Haveli and Daman and Diu Power Distribution Corporation Limited (DNHDDPDCL) is owned by the government of India. It is currently engaged in electricity distribution services in the Union Territory of Dadra & Nagar Haveli and Daman & Diu on the western coast of India.

This UT is spread in different locations, and every zone is separated or far from another. It is surrounded by the border of Gujarat.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Electricity Service Sub-Stations of DNHDDPDCL:

  • Amli
  • Dadra
  • Silvassa
  • Masat
  • Rakholi
  • Kharapdapa
  • Silli
  • Khadoli
  • Khanvel
  • Athal
  • Vaghdhara
  • Khadola
  • Mandoni
  • Dudhani

Have any electricity complaints about the DNHDDPDCL in Dadra & Nagar Haveli and Daman & Diu? 

If you have problems with electricity services in Dadra and Nagar Haveli and Daman and Diu, like electricity bills, power supply, or meters, you can complain to DNHDDPDCL. Other problems could be related to getting a new connection, problems with transformers, or issues with smart meters.

To complain, you can call the toll-free helpline number or contact the sub-divisional offices of DNHDDPDCL Electricity Board. Not resolved? You can escalate the complaint to the Divisional Office of the Discom. Still, not resolved? You can take your complaint to the Consumer Grievance Redressal Forum (CGRF), DNH and DD Power Distribution Company Ltd.

How to File a Complaint of Dadra and Nagar Haveli and Daman and Diu Power Distribution Corporation Limited?

According to the citizen charter, to file a complaint about the Dadra and Nagar Haveli and Daman and Diu Power Distribution Corporation Limited, you can use the dedicated customer care or toll-free helpline numbers provided by DNHDDPDCL. Additionally, lodge a complaint online, and email or WhatsApp your concerns to the Electricity Board.

1. Grievance Redressal Time:

  • Immediate response is available 24/7 for urgent issues.
  • Resolution may take 7-30 days depending on the nature of the problem.

2. Escalation Process:

  • Level 1: Contact Customer Service/Sub-divisional Office of DNHDDPDCL through:
    • Toll-free customer care number
    • Email/WhatsApp
    • Online complaint registration
    • Visit your nearest sub-divisional office
  • Level 2: Complain to the Divisional Office
  • Level 3: Escalate the complaint to the Consumer Grievance Redressal Forum (CGRF) of DNHDDPDCL
  • Level 4: Appeal to the Electricity Ombudsman for Goa and All-Union Territories  (JERCUTS).

Level 1: Customer Service, DNHDDPDCL

To complaint with the DNHDDPDCL customer service in Dadra & Nagar Haveli and Daman & Diu, use the electricity helpline number and the official online portal:

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DNHDDPDCL Electricity Department Contact Details:

For other online services, like applying for a new electricity connection, ownership changes, meter connections, or downloading application forms, log in or register your account with the DNHDDPDCL Electricity Department portal.

In-Person: Additionally, you can personally visit your nearest power sub-station (sub-divisional office) in regions of DNH and DD to file your complaint.

DNHDDPDCL Helpline Number

Details of DNHDDPDCL customer care number of substation Offices and complaint centres:

Sub-Station, DNHDDPDCL Electricity Complaint Number
Power House Zanda Chowk +912602642837
Amli Sub-Station +912602642810
Dadra Sub-Station +912602668520
Silli Sub-Station +912602993475
Athal Sub-Station +912602630055
Kharadpada Line Staff +912602650716
Khanvel Sub-Station +912602677242
Khadoli Sub-Station +912602699014
Rakholi Sub-Station +912602680020
Masat Sub-Station +912602640604
Mandoni Complaint Centre +912602996201
Dudhani Complaint Centre +912602996200

Still, not resolved to your satisfaction? Escalate the submitted complaint to the Divisional/Zonal Office at Level 2.

File a Complaint Online

If you want to submit your electricity complaint online with DNHDDPDCL Discom then make sure to include these details with the online form:

  • Consumer ID or Connection Number (if applicable)
  • Communication details (if required)
  • Nature of complaint
  • Describe the problem with the electricity service or billing dispute in detail.

Details to lodge an online complaint to the Electricity Department:

Register online complaint to DNHDDPDCL  File your complaint
Email support@DNHDDPDCL.in
Track status of power outage  Click to Track (Urjamitra)

If you want to get a new connection or make changes, download the electricity application form, fill it out and submit it to your nearest sub-station with a copy of the required documents.

Level 2: Zonal Officer, DNHDDPDCL

If your initial complaint isn’t resolved within 7 working days at Level 1, you can escalate it to the Designated Nodal Office (Assistant Engineer) at the Zonal Office of the Dadra and Nagar Haveli and Daman and Diu Power Distribution Corporation Limited.

To escalate your complaint, you can either send a written complaint letter or an email. Ensure to provide the following details:

  1. Your connection number (if applicable).
  2. Reference ID of your previous complaint.
  3. Include copies of any supporting documents you have related to the issue.

Contact details of the Zonal Officer:

Assistant Engineer (AE), Zone Contact Number and Area
AE, North Zone Phone: +912602632014
Area: Silvassa Municipal Area, Dadra, Kilvani and Randha
AE, South Zone Phone: +912602677234
Area: Khanvel, Dapada, Amboli, Dudhani and Mandoni Patellad

Level 3: Consumer Grievance Redressal Forum – CGRF, DNHDDPDCL

If your complaint is not resolved within the given time at Level 2, you can take further action by filing a complaint with the Consumer Grievance Redressal Forum (CGRF) of the Dadra and Nagar Haveli and Daman and Diu Power Distribution Corporation Limited (DNHDDPDCL).

Requirements for your complaint letter:

  • Reference Number: Include the reference number from your previous complaint with DNHDDPDCL.
  • Nature of Relief: Clearly explain what type of relief you expect from DNHDDPDCL. Be specific about your concern.
  • Personal Details: Provide your personal information, connection number, and details from your bill, especially if your complaint relates to billing issues.
  • Declaration Form: Include a signed declaration form confirming that your complaint is genuine and accurate.
  • Documents: Attach copies of any relevant documents or bills that support your complaint to validate your claim.
  • Deadline: Make sure to submit your grievance within 30 days after the resolution period expires or after receiving the final decision from DNHDDPDCL, whichever comes first.

Acknowledgement Receipt: Once you submit your complaint to CGRF, ask for an acknowledgement receipt to confirm that your complaint has been successfully received by the Forum.

Contact details of CGRF, DNHDDPDCL Electricity Department:

1. Electricity Department, Dadra & Nagar Haveli

Designation Chairperson, CGRF – ED, Dadra & Nagar Haveli
Phone Number +912602642926, +912602642338
Email Chairperson_cgrf@rediffmail.com, se.DNHDDPDCL@gov.in
Address Chairperson, Office of the CGRF – The CGRF for Electricity, DNHDDPDCL, Vidhyut Bhavan, 66 KV Road, Near Secretariat, Amli, Silvassa – 396230, U.T. of Dadra & Nagar Haveli.

2. Electricity Department, Daman & Diu

Designation Chairperson, CGRF – ED, Daman & Diu
Phone Number +912602992330, +912602406500
Email eddaman@rediffmail.com, se.DNHDDPDCL@gov.in
Address Chairperson, Office of the CGRF – The CGRF for Electricity, Department of Electricity, Power House Building, Sea Facing Road, Nani, Daman- 396210.

Not satisfied with the final order of CGRF?

If you are not satisfied with the final decision from the Consumer Grievance Redressal Forum (CGRF) of DNHDDPDCL, or the complaint is not resolved within 30 days (up to 45 days), you should appeal to the Electricity Ombudsman at the Joint Electricity Regulatory Commission (JERCUTS) for further resolution.

Please note: The complaint to the Ombudsman must be submitted within 30 days of receiving the final order of CGRF or the expiry of the resolution period.


Reference

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