Dear Sir / Madam
I had booked this hotel based on the details and Hotel room view provided in Booking.com; Reservation 4763482236 – Hotel Ujjain View (preferred plus program)
for check-in 29 and check out 30 June 2024
Please share a Ticket number for this complaint
I regret to inform you that they are not exhibiting facts and true picture and they do not have a hotel at the address and the picture given in Booking .com
I request you to note my observations below and also ensure that I do not have to pay any amount against the booking
I also suggest that they should be delisted
Please note, we need quick assistance in such situations and there is no Contact number of Booking.com available. Customer care number for India, when dialed , I was kept on hold for 10mins and it turned out to be International number
I had to find alternate hotel in Booking.com namely Ruchishree Garden Hotel – Reservation 4585097985. I have checked in this Hotel
Details of Complaint
1. There is no Hotel by name Hotel Ujjain at the given Hotel Location in the map
2. I reached the approximate location as per the map after booking reservation.
3. I had to wait at a location for almost 45 minutes to get guided.
4. The Hotel Contact number sent a person to the location to guide me
5. I was guided to another Hotel which was a Home Stay and not upto the mark
6. On refusal to accept the alternate, I was taken to another 2 Hotels which wer sub-standard
7. I had to pay Taxi additional charges for waiting and redirecting
Please do needful. My confidence in Booking.com has been shaken.
Regards
Diwyesh Dave
