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source –, a subsidiary of Booking Holdings Inc., is an online travel agency for stays (resorts), attractions, flights, hotels, car rentals, and airport taxes.  The mission of is to make it easier for everyone to experience the world. It is one of the largest digital chains of travel and hotel & accommodation networks.

The travel services of is available almost in every country of the world. If any customer is facing issues related to the services of the company, can lodge a complaint to the customer support team or to the appointed nodal grievance officer of

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Major common problems related to accommodation, hotels, fights, and rental taxes services of are:

  •  Accommodations: Issues related to booking hotels, resorts, villas, motels, apartments, etc. Concerns with quality of service, hotel, accommodation facilities, etc.
  • Attractions: Problems related to booking attraction sites and traveling spots or various packages of
  • Car Rentals: Issues with the booking of cars with the partner companies on or renting a tourist vehicle.
  • Flights: Any complaint regarding the booking of domestic & international flights (North America, Europe, Oceania, Africa, and Asia).
  • Private and Public Transportation: Other concerns like private transportation, airport taxis, etc.
  • Payment/ Cancellation/ Overbooking: Any complaint regarding the check-in or check-out, cancellation of a booking, higher charges, ticket cancellations, over-service charges/ prices, payment or refund issues.

To get redressal of these critical or unresolved issues, you can complain to the customer service (helpline) of Initiate a grievance by calling the customer care number or e-mailing your concerns to the support team. Also, lodge an online complaint on live chat or message support (available 24×7) from any country or location.

If not resolved or dissatisfied with the Booking support team, escalate the grievance to the appointed Grievance Officer, and further you may approach the National Consumer Forum of your country.

How to File a Complaint to

Many travelers or entities are using hospitality, accommodation (hotels, motels, etc.), flights, and other online services for If you have issues related to these services, collect the relevant information to file a complaint to the respective support team of Booking Holdings.

Time Taken by to Redress a Grievance:

Registration Fee No Charges (₹0)
Redressal Time Within 24×7 or up to 14 business days
Cancellation/ Refund Period Within 7 to 14 business days (Read the booking policy of

Consumers can lodge a complaint about the online booking & facilities services in 3 stages. In the first stage, You should directly report to the support team via toll-free customer care number, regional helpline number, e-mail, or live customer messaging services (24×7 online assistance).

In the second stage, if not satisfied with the final redressal of the customer support team or the complaint is not resolved, escalate the matter/case to the appointed Grievance Officer, of your country/region. Submit appropriate evidence like e-invoice, previous complaint number, booking number, etc.

Finally, if not satisfied with the Grievance Officer, file a petition/case to the National Consumer Forum of the respective country against the final unsatisfactory redressal related to the products & services of Provide relevant documents like purchasing proof, quality of hotel services, the reason for dissatisfaction, compensation amount, etc.

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Lodge a Complaint to

If any customer has purchased or booked online or physical services like hotels, flights, rental cars, taxis, or other accommodation & travel services and has an issue with it or wants to cancel any booking then register a complaint or contact the customer support service of

Lodge a Complaint to
Lodge a Complaint to (

You may call the toll-free and international customer helpline number or e-mail your concerns. Also, lodge an online complaint to the representative team of via an online customer message service (available 24×7) to get help from Help Centre.

Provide the Following Details to File a Complaint:

  • Confirmation Number of the booking
  • PIN (Check e-mail of booking confirmation)
  • Details of the issue or complaint regarding booking or service. Customer Support Helpline Number & Links to Lodge an Online Complaint: Complaint Number (Accommodation) +442033202625
Lodge an Online Complaint File a Complaint
Get Help with a Booking Live Assistant


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After the successful registration of your complaint, note down the reference/token number to track the status. Also, use it to escalate the unresolved/unsatisfactory grievance to the higher authorities.

Grievance Officer,

Has your registered complaint not been resolved or dissatisfied with the final redressal? In this situation, escalate this matter or lodge a grievance to the appointed Grievance Officer of You may use e-mail or direct message the designated authority by logging in to your registered account of

Contact – To lodge an online grievance, click Grievance Officer, for the resolution of disputes regarding services & products.

Provide the Following Information to the Nodal Officer:

  • Communication details – Name, E-mail, and Phone No. (Optional).
  • Confirmation Number & PIN of booked service
  • Dispute or issue related to the product/service of
  • A list of any relevant proof (If any).

Submit the grievance and note down the reference/grievance number for future purposes. If the dispute is not resolved or you are not satisfied with the final settlement or resolution offered by the grievance officer, approach the National Consumer Forum or Trade Protection Authority of the country.

Consumer Forums

The final authority for whom you can file a petition for the case of consumer disputes is the Consumer Forum or Consumer Disputes Redressal Authority of the respective country. If you are dissatisfied or your grievance is not redressed by the Grievance Officer of then approach these consumer forums to get the right compensation or to settle the consumer dispute against

The List of Some Consumer Forums in Various Countries:

Provide all the information related to the product or service purchased from and other relevant proof like video, image, invoice, etc. to the respective consumer disputes redressal authority of your nation.

Frequently Asked Questions about

Q. What is the customer care number of
A. You may call by dialing +442033202625 (international charges may apply) to contact the customer support team of or message via live customer message service.

Q. Where can I approach if my complaints are not resolved by
A. First, escalate a grievance to the appointed Grievance Officer, to resolve the dispute related to the product/service. If not satisfied, file a case in the National Consumer Disputes Redressal Authorities or Consumer Forum of your country.


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