Booking.com, a subsidiary of Booking Holdings Inc., is an online travel agency for stays (resorts), attractions, flights, hotels, car rentals, and airport taxes. The mission of Booking.com is to make it easier for everyone to experience the world. It is one of the largest digital chains of travel and hotel & accommodation networks.
The travel services of Booking.com is available almost in every country of the world. If any customer is facing issues related to the services of the company, can lodge a complaint to the customer support team or to the appointed nodal grievance officer of Booking.com.
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Major common problems related to accommodation, hotels, fights, and rental taxes services of Booking.com are:
- Accommodations: Issues related to booking hotels, resorts, villas, motels, apartments, etc. Concerns with quality of service, hotel, accommodation facilities, etc.
- Attractions: Problems related to booking attraction sites and travelling spots or various packages of Booking.com.
- Car Rentals: Issues with the booking of cars with the partner companies on Booking.com or renting a tourist vehicle.
- Flights: Any complaint regarding the booking of domestic & international flights (North America, Europe, Oceania, Africa, and Asia).
- Private and Public Transportation: Other concerns like private transportation, airport taxis, etc.
- Payment/ Cancellation/ Overbooking: Any complaint regarding the check-in or check-out, cancellation of a booking, higher charges, ticket cancellations, over-service charges/ prices, payment or refund issues.
To get redressal of these critical or unresolved issues, you can complain to the customer service (helpline) of Booking.com. Initiate a grievance by calling the customer care number or e-mailing your concerns to the support team. Also, lodge an online complaint on live chat or message support (available 24×7) from any country or location.
If not resolved or dissatisfied with the Booking support team, escalate the grievance to the appointed Grievance Officer, Booking.com and further you may approach the National Consumer Forum of your country.
How to File a Complaint to Booking.com?
Many travellers or entities are using hospitality, accommodation (hotels, motels, etc.), flights and other online services for Booking.com. If you have issues related to these services, collect the relevant information to file a complaint to the respective support team of Booking Holdings.
Time Taken by Booking.com to Redress a Grievance:
|Registration Fee||No Charges (₹0)|
|Redressal Time||Within 24×7 or up to 14 business days|
|Cancellation/ Refund Period||Within 7 to 14 business days (Read the booking policy of Booking.com)|
Consumers can lodge a complaint about the online booking & facilities services in 3 stages. In the first stage, You should directly report to the Booking.com support team via toll-free customer care number, regional helpline number, e-mail, or live customer messaging services (24×7 online assistance).
In the second stage, if not satisfied with the final redressal of the customer support team or the complaint is not resolved, escalate the matter/case to the appointed Grievance Officer, Booking.com of your country/region. Submit appropriate evidence like e-invoice, previous complaint number, booking number, etc.
Finally, if not satisfied with the Grievance Officer, file a petition/case to the National Consumer Forum of the respective country against the final unsatisfactory redressal related to the products & services of Booking.com. Provide relevant documents like purchasing proof, quality of hotel services, the reason for dissatisfaction, compensation amount, etc.
Lodge a Complaint to Booking.com
If any customer has purchased or booked online or physical services like hotels, flights, rental cars, taxis, or other accommodation & travel services and has an issue with it or wants to cancel any booking then register a complaint or contact customer support service of Booking.com.
You may call the toll-free and international customer helpline number or e-mail your concerns. Also, lodge an online complaint to the representative team of Booking.com via an online customer message service (available 24×7) to get help from Help Centre.
Provide the Following Details to File a Complaint:
- Confirmation Number of the booking
- PIN (Check e-mail of booking confirmation)
- Details of the issue or complaint regarding booking or service.
Booking.com Customer Support Helpline Number & Links to Lodge an Online Complaint:
|Booking.com Complaint Number (Accommodation)||+442033202625|
|Lodge an Online Complaint||File a Complaint|
|Get Help with a Booking||Live Assistant|
|Mobile App||Android | iOS|
|Social Media||Twitter | Facebook|
After the successful registration of your complaint, note down the reference/token number to track the status. Also, use it to escalate the unresolved/unsatisfactory grievance to the higher authorities.
Grievance Officer, Booking.com
Has your registered complaint not been resolved or dissatisfied with the final redressal? In this situation, escalate this matter or lodge a grievance to the appointed Grievance Officer of Booking.com. You may use e-mail or direct message the designated authority by logging in to your registered account of Booking.com.
Contact – To lodge an online grievance, click Grievance Officer, Booking.com for the resolution of disputes regarding services & products.
Provide the Following Information to the Nodal Officer:
- Communication details – Name, E-mail, and Phone No. (Optional).
- Confirmation Number & PIN of booked service
- Dispute or issue related to the product/service of Booking.com
- A list of any relevant proof (If any).
Submit the grievance and note down the reference/grievance number for future purposes. If the dispute is not resolved or you are not satisfied with the final settlement or resolution offered by the grievance officer, approach the National Consumer Forum or Trade Protection Authority of the country.
The final authority for whom you can file a petition for the case of consumer disputes is the Consumer Forum or Consumer Disputes Redressal Authority of the respective country. If you are dissatisfied or your grievance is not redressed by the Grievance Officer of Booking.com then approach these consumer forums to get the right compensation or to settle the consumer dispute against Booking.com.
The List of Some Consumer Forums in Various Countries:
- India – National Consumer Forum, Ministry of Consumer Affairs
- European Union – European Commission’s ODR (Online Dispute Resolution) Platform
- Czech Republic – Complain to the Czech Trade Inspection Authority
- Brazil – Brazilian Federal Consumer Dispute Resolution Platform
- All Other National Consumer Authorities
Provide all the information related to the product or service purchased from Booking.com and other relevant proof like video, image, invoice, etc. to the respective consumer disputes redressal authority of your nation.
Frequently Asked Questions about Booking.com
Q. What is the customer care number of Booking.com?
A. You may call by dialling +442033202625 (international charges may apply) to contact the customer support team of Booking.com or message via live customer message service.
Q. Where can I approach if my complaints are not resolved by Booking.com?
A. First, escalate a grievance to the appointed Grievance Officer, Booking.com to resolve the dispute related to the product/service. If not satisfied, file a case in the National Consumer Disputes Redressal Authorities or Consumer Forum of your country.