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Mobikwik my Balance is not utilized while making payment!

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I tried to make online payment using Mobikwik wallet. Payment amount was more than my Mobikwik Balance. while making payment, it must first deduct the balance amount and the rest should be payable by my credit card or other method. This did not happen today! I had to make full payment with my credit card!
The Mobikwik Balance is intact! not used!
Please rectify this error.

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