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Prepaid amount is debited, but service is blocked

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I am a customer of Airtel with mobile no. On 14 July the connection is recharged with Rs.211/- with order ID 7218237687715098. But the service is blocked on 16 July as the period of the previous plan is finished. Why had it happened so? To resume the service, I again recharged with another plan of Rs.219/-. I request to look into the matter and to refund the amount.

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