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Airtel Cares: Airtel Customer Helpline Numbers and Appellate Authority to Lodge Complaints about Services

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Bharati Airtel (source – airtel.in)

Airtel is a primary telecom sector company that provides telecommunication, digital, and banking services in India and many other countries.

Every customer wants the best quality services, if you are using the services of Airtel and facing issues and want to complain about it, you can register by Complaint Hub here.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Every person has many issues and errors and for it, you can complain anytime 24×7 with Airtel care.

You can complain or redress the grievance related to your mobile, prepaid or post-paid, SIM, Wallet, or Digital services provided by Airtel on the concerned helpline numbers or e-mails that are given below with detailed information.

Official Details of Airtel:

Airtel Official Website www.airtel.in
Airtel Customer Care Numbers 121, 198, 12150
Lodge Online Complaint Register
Airtel Mobile App Android | iOS
Social Media Twitter | Facebook | Youtube

Airtel Complaint Resolution Time: Instant (24×7) or 7 days(normally)
Complaint Fee: ₹0/- (No Charges)

Issues related to telecom services that can be resolved by Airtel:

  • Telecommunication Services: Airtel services problems, covering prepaid/postpaid issues, OTP non-receipt, balance/recharge problems, network connectivity, SIM-related problems, data and network issues, and value-added service activation/deactivation.
  • Airtel Thanks App and Technical Issues: Technical problems with the Airtel Thanks app, including account issues like balance discrepancies and recharge problems.
  • Financial and Security Concerns: Problems related to Airtel Wallet, including balance issues, failed transactions, fraud, and unknown transactions. Also, concerns with Airtel Payment Bank/Wallet services, such as transaction problems and fraud.
  • DTH (Digital Services): Issues with Airtel DTH/Black services, including channel problems, weak network signals, and plan/recharge.
  • Airtel Broadband and Internet: Problems with Airtel broadband services, including internet connectivity issues, weak network signals, and plan/recharge problems.
  • Miscellaneous: Various Airtel concerns that are not listed, including issues with loans, blackout, jackpot, HBO, Xtream Play, and Airtel plan services.

Airtel Customer Care Helpline, Nodal Authority to Register Complaints

Customers of Airtel can call on the helpline numbers of Airtel customer care to get a faster resolution of their issues. If their issue is not resolved then they can file a grievance to Airtel Appellate Authority.

Follow the instructions and Information to get a resolution to your problems. All the issues are mentioned below. You can read the list of problems that may be faced by any user of Airtel Services.

Airtel Customer Care Number and Helpline

Register complaints of Airtel services on toll-free customer care helpline numbers:

Airtel complaint number 121, 198
Email 121@airtel.in
WhatsApp Number +919910099100
Airtel Digital TV (DTH) customer care number 18001036065
Email digitaltv@airtel.com
Airtel Payment Bank 400, 8800688006
Airtel Broadband Helpline Number 12150
Email (Extream Play) support@airtelxstream.in
Airtel Care on Twitter Airtel_Presence

Trusted SourceTrusted Source1. Airtel

Lodge an Online Complaint to Airtel

If customers want to file a complaint online to Airtel then follow the instructions and steps carefully.

The process to lodge an online complaint with Airtel:

Step1: Go to the login link to register your concerns: Click here

Step 2: After successful login, select service requests from the profile menu, visit the help page, and then select the type of Airtel service.

Airle online complaint

Some services are:

  • Postpaid
  • Prepaid
  • Broadband
  • Digital TV
  • Airtel Payment Bank
  • Online Store

Step 3: Select the category of the issue and choose the mode of communication. It can be self-care, chatting with executives, requesting a callback or raising a ticket online with your concerns.

Step 4: After the successful registration of your complaint, a reference/service request number will be generated for future reference. You can use this number to track the status of the complaint.

Step 5: If your complaint is not resolved within the given time (usually 7 to 30 days). You can file an appeal against Airtel Care in Airtel Appellate Authority. Check the instructions and procedure given below.

How to contact Airtel Care from abroad?
Call or WhatsApp Airtel Cares at +919910099100 to resolve your problems.

Do you want to complain about Airtel Payment Bank?
You can email us at wecare@airtelbank.com to raise your issue.
To track the order status, you need to enter the order number.

Want to call the regional customer care of Airtel?
Contact Airtel’s Regional Centres: Regional Airtel Complaint Numbers

Lodge Grievance to Airtel Nodal Team

If your complaint is not resolved by Airtel Cares, lodge a grievance with the Airtel Nodal Team.

Step 1: Visit this link Airtel Nodal Team for Mobile: Airtel Nodal Complaint Support
Visit the link to lodge a grievance against the issue of Broadband (Airtel Nodal Team: Airtel Broadband Nodal Complaint Support

Step 2: Select your region and call on the given number or mail it to the concerned authority. Mention the issue in the mail or visit the given office address.

Step 3: Provide the reference number of your complaint to the concerned department to get a faster resolution of your previous complaint.

Step 4: Take the reference number after the successful registration of your complaint to Airtel Nodal Authority to track the status of the complaint. You can ask the reason for not resolving the previous complaint by mentioning it in your grievance application.

Step 5: Please get the details of the resolution period (maximum 30 days). If your issue is not resolved within the given period of the Airtel Nodal Team. You should file a complaint to the Airtel Appellate Authority.


File a Complaint to the Airtel Appellate Authority

Airtel has provided an easy process to file a complaint to the Airtel Appellate Authority against the final decision or not solved complaints of concerned departments.

You can follow the steps to lodge a successful complaint to the Airtel Appellate Authority:

Step 1: Visit the link of Airtel Appellate Authority (Mobile: Prepaid, Postpaid): Airtel Prepaid Appellate Authority Complaint
Visit for Broadband and Fixed Landline Department of Airtel Appellate Authority: Airtel Broadband/fiber Appellate Authority Complaint

Step 2: Select your state or region, and call on the given number. Talk to the concerned customer executive. Provide the complaint reference number of the previous complaints to the Airtel Nodal Team.

Step 3: Send an e-mail with the required information about your previous complaint and the issues that you face. Demand for relief or compensation (If you have faced any loss). Mention the reference number of the previous complaints to the Airtel Nodal Team. You can attach the supportive documents.

Step 4: Visit the Airtel Appellate Authority’s nearest office. The address details are provided on the website that you have previously visited.

Step 5: Finally, if your grievance is not resolved by any department of Airtel, you can file a complaint to the Nodal Authority of Telecom Regulatory Authority of India (TRAI), Government of India. Please provide all the documents and supportive proof to resolve your complaint faster.

Grievance Form – Download the Appeal form/letter to lodge a grievance to the Appellate Authority of Airtel: Download

Be aware and know how to secure your device from frauds, viruses, or scams: Trusted Source – Secure Electronics by DEITY

Regional Airtel Appellate Authority (Prepaid/Postpaid)

Contact details including phone number, email, and address of the Regional Airtel Appellate Authority to escalate the unresolved complaints.

1. Prepaid/Postpaid

Appellate Authority (Circle) Phone No. and E-mail
Bihar and Jharkhand appellate.bihar@in.airtel.com
+919934844866
Address: Bharti Airtel Limited, Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India.
Andhra Pradesh and Telangana appellate.andhra@in.airtel.com
+919959444865
Address: Bharti Airtel Limited, Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad – 500016.
Assam appellate.nesa@in.airtel.com
+919957599118
Address: Bharti Airtel Limited, Bharti House, Six-mile Khanapara, Guwahati, 781022.
Haryana appellate.har@in.airtel.com
+919729044865
Address: Bharti Airtel Limited, Plot No 41 & 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, state- Haryana.
Jammu and Kashmir appellate.jk@in.airtel.com
+919797344865
Address: Bharti Airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012.
Karnataka appellate.kk@in.airtel.com
+919972544865
Address: Bharti Airtel Limited, No 55, Divyashree Towers, Bannerghatta Road Bangalore – 560029.
Kerala appellate.ker@in.airtel.com
+919995844865
Address: Bharti Airtel Limited, SL Avenue, N H Bypass Kunda Noor Jn, Maradu P O Kochi, 682304, Kerala.
Madhya Pradesh and Chhattisgarh appellate.mpcg@in.airtel.com
+919981544865
Address: Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore, Madhya Pradesh.
Mumbai appellate.mumbai@in.airtel.com
+919987244865
Address: Bharti Airtel Limited, 7th Floor, Interface Building No 7, Mindspace, Link Road, Malad West, Mumbai – 400064, Maharashtra.
North East appellate.nesa@in.airtel.com
+919612906264
Address: Bharti Hexacom Limited, Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003.
Odisha appellate.orissa@in.airtel.com
+919937044865
Address: Bharti Airtel Limited, Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha.
Tamil Nadu appellate.tn@in.airtel.com
+919940644865
Address: Bharti Airtel Limited, No 42/147 & 44/146 Santhome Road & Rosary Church Road, Mylapore, Chennai – 600004.
Delhi NCR appellate.del@in.airtel.com
+919958444865
Address: Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase – IV, Gurgaon – 122015.
Gujarat appellate.guj@in.airtel.com
+919724544865
Address: Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380054.
Himachal Pradesh appellate.hp@in.airtel.com
+919805044865
Address: Bharti Airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009.
Maharashtra and Goa appellate.mah@in.airtel.com
+919987244865
Address: Bharti Airtel Limited, Plot No. 3/1, North Tower, park, MIDC Knowledge Park, Kharadi, Pune- 110014.
Punjab appellate.pb@in.airtel.com
+919878444865
Address: Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101.
Rajasthan appellate.raj@in.airtel.com
+919958444865
Address: Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan.
Uttar Pradesh East appellate.upe@in.airtel.com
+919794544865
Address: Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow – 226010.
Uttar Pradesh West and Uttarakhand appellate.upw@in.airtel.com
+919997444865
Address: Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh.
West Bengal appellate.wb@in.airtel.com
+919831844865
Address: Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal.

2. Airtel Broadband/Fiber

Appellate Authority (Circle) Phone No. and E-mail
Andhra Pradesh appellate.southabts@in.airtel.com
04040000222
Address: Bharti Airtel Limited, Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad – 500016.
Delhi & National Capital Region appellate.ncr@in.airtel.com
01141614690
Address: Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase – IV, Gurgaon – 122015.
Gujarat appellate.west@in.airtel.com
07940020143
Address: Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380054.
Haryana appellate.haryana@in.airtel.com
01804600150
Address: Bharti Airtel Limited, Plot No 41 & 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, Haryana.
Karnataka appellate.southabts@in.airtel.com
08041115201
Address: Bharti Airtel Limited, 55, Divyasree Towers, Bannerghatta Road, Bangalore – 560029.
Kerala appellate.southabts@in.airtel.com
04844015201
Address: Bharti Airtel Limited, N H Bypass Kundanoor Jn, Maradu P O Kochi – 682034, Kerala.
Kolkata appellate.kolkata@in.airtel.com
03340016676
Address: Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal.
Madhya Pradesh & Chhatisgarh appellate.central@in.airtel.com
07554221100
Address: Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore- 452010, Madhya Pradesh.
Maharashtra appellate.west@in.airtel.com
02040031233
Address: Bharti Airtel Limited, Plot No. 3/1, North Tower, ePark, MIDC Knowledge Park, Kharadi, Pune- 110014.
Mumbai appellate.west@in.airtel.com
02240030143
Address: Bharti Airtel Limited, 7th Floor, Interface Bldg No -7, Mindspace, Link Road, Malad (W), Mumbai – 400064, Maharashtra.
Punjab appellate.punjab@in.airtel.com
01724600150
Address: Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh – 160101.
Rajasthan appellate.rajasthan@in.airtel.com
01414034338
Address: Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan.
Tamil Nadu /Chennai appellate.southabts@in.airtel.com
04442039583
Address: Bharti Airtel Limited, No 42/147 & 44/146 Santhome High Road & Rosary Church Road, Mylapore Chennai 600004.
Uttar Pradesh East appellate.upeast@in.airtel.com
05224600150
Address: Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow – 226010.
Uttar Pradesh West appellate.upwest@in.airtel.com
01214600150
Address: Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh.

Grievance Officer, Airtel

If you have an issue with the content on Airtel (Website/Media/Video) that violates intellectual property rights and want to approach the grievance office for a complaint, you can contact Airtel Grievance Officer here:

The Grievance Officer:
Postal Address: Airtel Center, Plot No. 16, Udyog Vihar Phase IV, Gurgaon – 122015.
Email: content.grievance@airtel.com

Required information to register complaint/grievance to Grievance Officer:

  • Title of Content of Series (Episodes);
  • Details of the Description and Nature of the Complaint.
  • Details related to Date and Time (if any)
  • Contact Details (Name, Address, etc.)

Note: If details for the above-listed data are not attached then may not take cognizance of your complaint/grievance. Please mention the section of content with the proof of original content.

Also, Register Complaints of:


Frequently Asked Questions About Airtel

Q. What are the customer care numbers of Airtel to register successfully a complaint?
A.
You can call on 121, 198 (Mobile), or 12150 (Broadband) to register your complaint or get a resolution of your issue by the concerned customer care executive 24×7.

Q. Where can I file a complaint if my complaint is not resolved by Airtel?
A.
If your complaint is not resolved by the Airtel Authority or Customer Care executive within the given time. You can file a complaint to the Airtel Nodal Team with the reference number. You can further approach the Airtel Appellate Authority. Finally, you can approach to Department of Telecommunication, Government of India. Read the procedure & instructions from the above section.

Q. Can I register complaints of Airtel Payment Bank or Wallet?
A. Yes, you can lodge complaints on the helpline number 8800688006 of Airtel Payment Bank or Wallet. Please mention the type of complaint (For example: Balance issue, Failure of Transaction, or any other payment issues).


Reference

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Disclaimer

Complaint Hub has verified all the information on the post. If you have not found any solution, or information related to your issue, or want guidance to get redressal of any unique problem/complaint then you can connect with us without any hesitation.

You can message us directly from our Contact Us page or mail us at SUPPORT - help.complainthub@gmail.com. We will respond to you with the procedure and guidance for your issues to get a faster resolution.

Read the Terms and Conditions to use the information for any commercial or profit purpose (Don't violate the Terms of Use). All the information is provided for self-help and guidance to know the rights of the common people.

Recommended

User Reviews (17)

PT
Praveen Th
May 26, 2024

Poor Customer Support by Airtel for overseas customers

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
I had Airtel prepaid connection since last 4+ years and had been rechaging and paying Rs.1800 per year towards recharge/renewal but use it only for OTP/text messages. My SIM is now gone bad and give error Invalid SIM. SInce I am in US, I tried to reach email 121@airtel.com but they giving excuse that the number is registered as corporate account whereas I bought this as individual account submitting my passport/drivers license copies. Looks like Airtel doesnt like free money which I had been paying them for last 4+ yrs and I need to look other options. Very Poor management and service by Airtel
AH
ANUPAMA HOSPITAL
May 26, 2024

Net DISABLED

Overall (2 out of 5)
Customer Service (2 out of 5)
Quality of service or product (1 out of 5)
Affordability (3 out of 5)
Dear Airtel Team For the below connection 04018745824_wifi - May'24 None of your team is helpless regarding the following . Please do the needful immediately. Thanks & Regards
rc
ramco ceramics
May 4, 2024

ramco ceramics- register complaint

we are facing internet problem here please send immediately to our office ramco ceramics Sadashiv compound near Baldwin School banaswadi
J
Jay
May 4, 2024

Airtel Request is lying un-attended for a week

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Seems Airtel is not bothering about the customer's request anymore. A request created on 27th April,2024 is still lying un-attending and customer care has recorded answers technician will attend with in 24 hours. One week now and 24 hours has not completed for Airtel to attend the request and to resolve.
MA
Mushtaq Ahmed
May 2, 2024

I am airtel customer since 2011 every was going on good but now customer dealing is worst.

I MUSHTAQ AHMED FROM JAMMU AND KASHMIR DISTRICT JAMMU BANTALAB UPPER THATHAR ROAD PIN 181123 GET A CONNECTION OF AIRTEL FOR LAPPO ie 95962XXXXX. DISTRIBUTOR CLAIM RS 300/ ON THE NAME OF ACTIVATION CHARGES. NO ANY RECHARGE DONE BY HIM NOR HE PIC CALL NOW. AND ALSO COLLECT THE DOCUMENTS FOR LAPPO CONNECTION BUT STILL NO LAPPO ID ISSUED TO ME. DISTRIBUTOR MOBILE NUMBER IS 97965XXXX AND HIS NAME IS KAMAL. PLEASE RESOLVE MY ISSUE AS SOON AS POSSIBLE OTHERWISE I WILL APPROACH COURT.
N
Nothing
May 2, 2024

Poor Service

Dear Sir, I have booked Airtel Xstream Fibre and was allotted application No 01114679174 by paying a sum of Rs 3532.92- as a booking amount to the agent of Airtel Xstream Fibre. Booking was done with my mobile No 920542XXXX. I requested to install the internet connection on an urgent basis as my children have to attend online classes. However, inspite of repeated requests, the Airtel Agent (having Mobile No 0875056XXXX) neither provided internet connection, nor answered my phone calls. Therefore, I sent him a whatsapp msg to cancel my booking followed by an email also, sent to Airtel to cancel and refund the booking amount, which is still awaited. Unfortunately, due to some misunderstanding, my son, Mr Punit Singh again booked Airtel Xstream Fibre with his mobile No for which he was given application No 01114705640 by paying a sum of Rs 3300/- to another Airtel Agent, who has AGAIN assured that he will install Airtel Xstream Fibre same day itself. But, as a matter of AIRTEL fact, neither anybody installed the connection nor the Airtel Agent (having Mob No 073009XXXXX) responded positively to install the connection as assured by him before booking the connection. Therefore, this Airtel Agent has again been told to cancel this second booking too and asked for process case for refund the amount at the earliest. This attitude of Airtel, reflects that the casual attitude of airtel, before the connection is provided to the customer, so poor, what one can expect for next six months, after taking six months connection plan. So I feel lucky that I came to know about Airtel...well in time and did not wish to join your team and would prefer to go with any other option like JIO. So Please cancel my both the bookings and refund my money (3532.92+3300) back to my account at the earliest possible time. My account details for refund is as under :- Name - Dinesh Singh Booking Application Nos (1) 01114679174 and (2) 01114705640 Booking Amount - 6832.92. Thanking for your valuable time. RegardsDinesh and on behalf of Punit
SM
S. Mitra
Apr 30, 2024

Absolute No service No connection given for Airtel Fiber at my Residence although Payment made

Airtel Customer Care Apellate Authority I was switching from my present internet service provider(Fiber Connection ) to Airtel, so I contacted your Airtel yesterday ie on 28.04.2024 at 7.19 am . since then I was making contacts with number of times over phone and ultimately I could contact with one person who was literally reluctant saying busy and and outside. ultimately somehow manage to come and asked for payment of Rs.3300/-. When I told him about the connection which he initially said would be done by Technician immediately after my payment, now when the payment is done started saying that it is not possible and i will have wait till next day, ie, today on 29.04.2024 at 10 am. But today ie 0n 29.04.2024 when no one turned up and I started calling that person he did not pick up even for single time. Till now when i am posting this at 3.30 pm i have not received any communication or any call that someone would be coming for the connection. Now I have decided that I will not go for the connection with Airtel Fiber. Reason being if at very beginning this the quality of service and responses I don't know what will happen during the journey. I do not know whether I will get the refund of the money I have already Paid, but I will consider it as a cost of my lesson learned. I am providing you with some of the reference numbers forwarded to me : Order Id :41-90472468968 Airtel Xtream Fiber Request Id: 03348142838 Airtel Xtream Fiber Application No. 03314678245 Thanking You S. Mitra
v
vaidehi
Apr 25, 2024

No Internet Connectivity

mobile data is not working
RR
Ramesh Reddy
Apr 23, 2024

I have a port request from Vodafone to Airtel prepaid

Initially I had a request for porting vodafone to Airtel. But service center made it as post paid. I am not interested on post paid. hence i am not even inserted new SIM and requested airtel servicenter at Ayyappanagar Bangalore. they didn't change my sim to prepaid and saying have to be postpaid.
BF
Balasaheb FAKIRBA kolhe
Apr 22, 2024

WHY NOT SEND ME UPC NUMBER

I am sending massage 1900 Port but you why not send me UPC number
c
cognizant
Apr 21, 2024

Internet issue and behavior issue with airtel agent

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
Hi Team, I am a user of airtel broadband service (061831XXXXX_wifi). I connected with Airtel on 7th Apr '24. With this date I am facing network related issue. I am not getting speed as I opted. I opted for 200Mbps. But I am only getting less than 150 Mbps (Download) speed. I raised complaints many times. But the problem is the same. Even customer care is not listening, they are only saying “Wait for 24hrs. it will resolve”. I waited too much. Every day the same problem. Today, I talked to the team leader (agent transfer to manager). He kept my phone with no answer. And disconnect after some time. If a senior manager is like that then I think about, what I can do. I have attached the speed which I am getting. If airtel can’t provide me with the expected speed then please return my money. And I am calculating this speed when I am near the router.
SH
STAR HELLO SMILE
Apr 21, 2024

NETWORK NOT WORKING

VERY WORST NETWORK
I
Individual
Apr 20, 2024

Mishandling of services at 121 helpline

On 18th April around 11.am I approached 121 helpline for changing the family plan from 799 to 599 where two mobiles 987XXXXXX & 880XXXXXXX are linked I was informed that prime no is 880XXXXX.This was surprising as all my bill-related actions were done through 987XXXXX .Still not to raise doubt I requested that the prime no should to be 987XXXXXXX . For this as advised I cleared the outstanding bill , Delinked the family pack and 987XXXXXXX was removed out to be stand alone . To do this process I received a series of OTP s to confirm my intent . As informed I have to wait for at least 8hrs so 987XXXXXXX was kept on plan 399 as stand-alone for an interim period On 19th morning again contacted 121to complete the process of regularizing the family pack with plan 599 and primary No. as 987XXXXXXXXX Surprisingly there is lack of communication /understanding and after going through a ritual of sharing OTP to confirm my intent my plan is not regularized as desired. Again I have to wait for 8hrs with no clarity on whether my intent shall be implemented Being a senior citizen not possible to visit the store
BN
B N MALLICK
Apr 18, 2024

NOT ATTENDING TO REPEATED REQUESTS/COMPLAINTS

ABOUT 10 DAYS BACK I RAISED A REQUEST TO UNINSTALL MY DTH (THEN IT HAS TO BE REINSTALLED TO ANOTHER LOCATION). I REPEATED THE COMPLAINT MAY BE 4-5 TIMES IN 10 DAYS. THRICE PERSONNEL FIXED TIME TO COME, BUT DID NOT. ON 121 CUSTOMER CARE, I WANTED TO SPEAK TO A HIGHER OFFICIAL. I WAS NOT CONNECTED. THE OFFICER AT CUSTOMER CARE TOLD ME THAT I WILL BE CONNECTED LATER, IT NEVER HAPPENED IN SO MANY DAYS. THUS, THE SERVICE HAS BECOME VERY POOR AND I AM AT THE MERCY OF AIRTEL. HOPE RESPONSIBLE OFFICER WILL INVESTIGATE THE CASE. I AM NOT DISCLOSING MY PHONE NUMBER; I AM AN AIRTEL BLACK CUSTOMER.
SK
Srikanth Kummara
Apr 16, 2024

Request to Refund or Recharge the amount wrongly done.

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
I am reaching out to you as no one from your team is not responding and replying to my emails. Ms. Sheetal from your team informed that within 7 days she will resolve the issue. Almost one month Passed, no resolution yet. (You can see the trailing mails). The saddest part is they wont solve it and they wont allow me to escalate or provide me the email ID. This is Srikanth bearing the mobile number 90*******. My spouse's name is Rajani and mobile number is 910****** and instead of recharging to her number, I recharged to the wrong number 910******* with an amount of 719 rs on March 5th 2024. Later I recharged it to 910****** with 719 rs on march 6th 2024. I raised a complaint to customer care and informed them about the wrong recharge and requested for the amount to refunded.. As the recharge was done on my mobile freecharge app through the GPay UPI account, I had provided my number 90******* to refund it back. Your customer care person informed me that my complaint would be processed and requested to wait till 14th of March 2024. As i had not received the payment, once again reached out to the customer about my payment and informed me that you provided the 90****** to process the refund, so it is not matching and informed we cannot refund the amount but whatever the recharge done can be processed to your wife mobile number 91******. Then I confirmed with your team to process and they informed me to wait till the 28th of March. Today when I reached out, they were informed that the complaint was closed because you had not reached us in 3 days and we are helpless. Please find the attachment of the payment made to the wrong number 910******** Hence I request you to see the log record, I raised the complaint on 6th, on the next day I reached out to you and the customer care executive had not explained or guided me about the process of payment or recharge back to the mobile number. One of your Customer Executive disconnected the Call, is this the way you provide the service to the customers.
BA
BALLI ASHISH
Apr 12, 2024

COMPLAINT

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
Hi, my name is Balli Ashish. I used to be your customer. I sent money to your airtel store employee two days back that my post paid bill is pending. Till now my bill is not cleared and they are not even returning the money to me. I didn't expect your service to be this bad. I never expected that your Airtel store would cheat like this. If you send money to pay the bill but don't collect it, it means that your employees are doing very well. If this happens, many customers from Airtel will go to another network. Not even the slightest response. Balli Ashish, Nellore District, Andhra Pradesh
TS
Triad Software Pvt Ltd
Apr 12, 2024

Pathetic Service from Airtel - Struggling since Aug 2023

Corporate Relationship No.11226160 - Lines not working since Aug 2023 and pathetic response from the complete Chennai Airtel team. Sent 100s of emails and made calls and went to the Santom office and we were treated so badly that not even allowed to meet the manager (so-called) Pavan. Contact back to Triad Software Pvt Ltd. Never ever take Airtel service of any format.

Ratings

Overall (1 out of 5)
Customer Service (1.5 out of 5)
Quality of service or product (1 out of 5)
Affordability (2 out of 5)

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