Airtel is a primary telecom sector company that provides telecommunication, digital, and banking services in India and many other countries.
Every customer wants the best quality services, if you are using the services of Airtel and facing issues and want to complain about it, you can register by Complaint Hub here.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
Every person has many issues and errors and for it, you can complain anytime 24×7 with Airtel care.
You can complain or redress the grievance related to your mobile, prepaid or post-paid, SIM, Wallet, or Digital services provided by Airtel on the concerned helpline numbers or e-mails that are given below with detailed information.
Official Details of Airtel:
| Airtel Official Website | www.airtel.in |
| Airtel Customer Care Numbers | 121, 198, 12150 |
| Lodge Online Complaint | Register |
| Airtel Mobile App | Android | iOS |
| Social Media | Twitter | Facebook | Youtube |
Airtel Complaint Resolution Time: Instant (24×7) or 7 days(normally)
Complaint Fee: ₹0/- (No Charges)
Issues related to telecom services that can be resolved by Airtel:
- Telecommunication Services: Airtel services problems, covering prepaid/postpaid issues, OTP non-receipt, balance/recharge problems, network connectivity, SIM-related problems, data and network issues, and value-added service activation/deactivation.
- Airtel Thanks App and Technical Issues: Technical problems with the Airtel Thanks app, including account issues like balance discrepancies and recharge problems.
- Financial and Security Concerns: Problems related to Airtel Wallet, including balance issues, failed transactions, fraud, and unknown transactions. Also, concerns with Airtel Payment Bank/Wallet services, such as transaction problems and fraud.
- DTH (Digital Services): Issues with Airtel DTH/Black services, including channel problems, weak network signals, and plan/recharge.
- Airtel Broadband and Internet: Problems with Airtel broadband services, including internet connectivity issues, weak network signals, and plan/recharge problems.
- Miscellaneous: Various Airtel concerns that are not listed, including issues with loans, blackout, jackpot, HBO, Xtream Play, and Airtel plan services.
Airtel Customer Care Helpline, Nodal Authority to Register Complaints
Customers of Airtel can call on the helpline numbers of Airtel customer care to get a faster resolution of their issues. If their issue is not resolved then they can file a grievance to Airtel Appellate Authority.
Follow the instructions and Information to get a resolution to your problems. All the issues are mentioned below. You can read the list of problems that may be faced by any user of Airtel Services.
Airtel Customer Care Number and Helpline
Register complaints of Airtel services on toll-free customer care helpline numbers:
| Airtel complaint number | 121, 198 |
|---|---|
| 121@airtel.in | |
| WhatsApp Number | +919910099100 |
| Airtel Digital TV (DTH) customer care number | 18001036065 |
| digitaltv@airtel.com | |
| Airtel Payment Bank | 400, 8800688006 |
| Airtel Broadband Helpline Number | 12150 |
| Email (Extream Play) | support@airtelxstream.in |
| Airtel Care on Twitter | Airtel_Presence |
Trusted Source – 1. Airtel
Lodge an Online Complaint to Airtel
If customers want to file a complaint online to Airtel then follow the instructions and steps carefully.
The process to lodge an online complaint with Airtel:
Step1: Go to the login link to register your concerns: Click here
Step 2: After successful login, select service requests from the profile menu, visit the help page, and then select the type of Airtel service.
Some services are:
- Postpaid
- Prepaid
- Broadband
- Digital TV
- Airtel Payment Bank
- Online Store
Step 3: Select the category of the issue and choose the mode of communication. It can be self-care, chatting with executives, requesting a callback or raising a ticket online with your concerns.
Step 4: After the successful registration of your complaint, a reference/service request number will be generated for future reference. You can use this number to track the status of the complaint.
Step 5: If your complaint is not resolved within the given time (usually 7 to 30 days). You can file an appeal against Airtel Care in Airtel Appellate Authority. Check the instructions and procedure given below.
How to contact Airtel Care from abroad?
Call or WhatsApp Airtel Cares at +919910099100 to resolve your problems.
Do you want to complain about Airtel Payment Bank?
You can email us at wecare@airtelbank.com to raise your issue.
To track the order status, you need to enter the order number.
Want to call the regional customer care of Airtel?
Contact Airtel’s Regional Centres: Regional Airtel Complaint Numbers
Lodge Grievance to Airtel Nodal Team
If your complaint is not resolved by Airtel Cares, lodge a grievance with the Airtel Nodal Team.
Step 1: Visit this link Airtel Nodal Team for Mobile: Airtel Nodal Complaint Support
Visit the link to lodge a grievance against the issue of Broadband (Airtel Nodal Team: Airtel Broadband Nodal Complaint Support
Step 2: Select your region and call on the given number or mail it to the concerned authority. Mention the issue in the mail or visit the given office address.
Step 3: Provide the reference number of your complaint to the concerned department to get a faster resolution of your previous complaint.
Step 4: Take the reference number after the successful registration of your complaint to Airtel Nodal Authority to track the status of the complaint. You can ask the reason for not resolving the previous complaint by mentioning it in your grievance application.
Step 5: Please get the details of the resolution period (maximum 30 days). If your issue is not resolved within the given period of the Airtel Nodal Team. You should file a complaint to the Airtel Appellate Authority.
File a Complaint to the Airtel Appellate Authority
Airtel has provided an easy process to file a complaint to the Airtel Appellate Authority against the final decision or not solved complaints of concerned departments.
You can follow the steps to lodge a successful complaint to the Airtel Appellate Authority:
Step 1: Visit the link of Airtel Appellate Authority (Mobile: Prepaid, Postpaid): Airtel Prepaid Appellate Authority Complaint
Visit for Broadband and Fixed Landline Department of Airtel Appellate Authority: Airtel Broadband/fiber Appellate Authority Complaint
Step 2: Select your state or region, and call on the given number. Talk to the concerned customer executive. Provide the complaint reference number of the previous complaints to the Airtel Nodal Team.
Step 3: Send an e-mail with the required information about your previous complaint and the issues that you face. Demand for relief or compensation (If you have faced any loss). Mention the reference number of the previous complaints to the Airtel Nodal Team. You can attach the supportive documents.
Step 4: Visit the Airtel Appellate Authority’s nearest office. The address details are provided on the website that you have previously visited.
Step 5: Finally, if your grievance is not resolved by any department of Airtel, you can file a complaint to the Nodal Authority of Telecom Regulatory Authority of India (TRAI), Government of India. Please provide all the documents and supportive proof to resolve your complaint faster.
Grievance Form – Download the Appeal form/letter to lodge a grievance to the Appellate Authority of Airtel: Download
Be aware and know how to secure your device from frauds, viruses, or scams: Trusted Source – Secure Electronics by DEITY
Regional Airtel Appellate Authority (Prepaid/Postpaid)
Contact details including phone number, email, and address of the Regional Airtel Appellate Authority to escalate the unresolved complaints.
1. Prepaid/Postpaid
| Appellate Authority (Circle) | Phone No. and E-mail |
|---|---|
| Bihar and Jharkhand | appellate.bihar@in.airtel.com +919934844866 Address: Bharti Airtel Limited, Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India. |
| Andhra Pradesh and Telangana | appellate.andhra@in.airtel.com +919959444865 Address: Bharti Airtel Limited, Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad – 500016. |
| Assam | appellate.nesa@in.airtel.com +919957599118 Address: Bharti Airtel Limited, Bharti House, Six-mile Khanapara, Guwahati, 781022. |
| Haryana | appellate.har@in.airtel.com +919729044865 Address: Bharti Airtel Limited, Plot No 41 & 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, state- Haryana. |
| Jammu and Kashmir | appellate.jk@in.airtel.com +919797344865 Address: Bharti Airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012. |
| Karnataka | appellate.kk@in.airtel.com +919972544865 Address: Bharti Airtel Limited, No 55, Divyashree Towers, Bannerghatta Road Bangalore – 560029. |
| Kerala | appellate.ker@in.airtel.com +919995844865 Address: Bharti Airtel Limited, SL Avenue, N H Bypass Kunda Noor Jn, Maradu P O Kochi, 682304, Kerala. |
| Madhya Pradesh and Chhattisgarh | appellate.mpcg@in.airtel.com +919981544865 Address: Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore, Madhya Pradesh. |
| Mumbai | appellate.mumbai@in.airtel.com +919987244865 Address: Bharti Airtel Limited, 7th Floor, Interface Building No 7, Mindspace, Link Road, Malad West, Mumbai – 400064, Maharashtra. |
| North East | appellate.nesa@in.airtel.com +919612906264 Address: Bharti Hexacom Limited, Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003. |
| Odisha | appellate.orissa@in.airtel.com +919937044865 Address: Bharti Airtel Limited, Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha. |
| Tamil Nadu | appellate.tn@in.airtel.com +919940644865 Address: Bharti Airtel Limited, No 42/147 & 44/146 Santhome Road & Rosary Church Road, Mylapore, Chennai – 600004. |
| Delhi NCR | appellate.del@in.airtel.com +919958444865 Address: Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase – IV, Gurgaon – 122015. |
| Gujarat | appellate.guj@in.airtel.com +919724544865 Address: Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380054. |
| Himachal Pradesh | appellate.hp@in.airtel.com +919805044865 Address: Bharti Airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009. |
| Maharashtra and Goa | appellate.mah@in.airtel.com +919987244865 Address: Bharti Airtel Limited, Plot No. 3/1, North Tower, park, MIDC Knowledge Park, Kharadi, Pune- 110014. |
| Punjab | appellate.pb@in.airtel.com +919878444865 Address: Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101. |
| Rajasthan | appellate.raj@in.airtel.com +919958444865 Address: Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan. |
| Uttar Pradesh East | appellate.upe@in.airtel.com +919794544865 Address: Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow – 226010. |
| Uttar Pradesh West and Uttarakhand | appellate.upw@in.airtel.com +919997444865 Address: Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh. |
| West Bengal | appellate.wb@in.airtel.com +919831844865 Address: Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal. |
2. Airtel Broadband/Fiber
| Appellate Authority (Circle) | Phone No. and E-mail |
|---|---|
| Andhra Pradesh | appellate.southabts@in.airtel.com 04040000222 Address: Bharti Airtel Limited, Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad – 500016. |
| Delhi & National Capital Region | appellate.ncr@in.airtel.com 01141614690 Address: Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase – IV, Gurgaon – 122015. |
| Gujarat | appellate.west@in.airtel.com 07940020143 Address: Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380054. |
| Haryana | appellate.haryana@in.airtel.com 01804600150 Address: Bharti Airtel Limited, Plot No 41 & 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, Haryana. |
| Karnataka | appellate.southabts@in.airtel.com 08041115201 Address: Bharti Airtel Limited, 55, Divyasree Towers, Bannerghatta Road, Bangalore – 560029. |
| Kerala | appellate.southabts@in.airtel.com 04844015201 Address: Bharti Airtel Limited, N H Bypass Kundanoor Jn, Maradu P O Kochi – 682034, Kerala. |
| Kolkata | appellate.kolkata@in.airtel.com 03340016676 Address: Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal. |
| Madhya Pradesh & Chhatisgarh | appellate.central@in.airtel.com 07554221100 Address: Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore- 452010, Madhya Pradesh. |
| Maharashtra | appellate.west@in.airtel.com 02040031233 Address: Bharti Airtel Limited, Plot No. 3/1, North Tower, ePark, MIDC Knowledge Park, Kharadi, Pune- 110014. |
| Mumbai | appellate.west@in.airtel.com 02240030143 Address: Bharti Airtel Limited, 7th Floor, Interface Bldg No -7, Mindspace, Link Road, Malad (W), Mumbai – 400064, Maharashtra. |
| Punjab | appellate.punjab@in.airtel.com 01724600150 Address: Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh – 160101. |
| Rajasthan | appellate.rajasthan@in.airtel.com 01414034338 Address: Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan. |
| Tamil Nadu /Chennai | appellate.southabts@in.airtel.com 04442039583 Address: Bharti Airtel Limited, No 42/147 & 44/146 Santhome High Road & Rosary Church Road, Mylapore Chennai 600004. |
| Uttar Pradesh East | appellate.upeast@in.airtel.com 05224600150 Address: Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow – 226010. |
| Uttar Pradesh West | appellate.upwest@in.airtel.com 01214600150 Address: Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh. |
Grievance Officer, Airtel
If you have an issue with the content on Airtel (Website/Media/Video) that violates intellectual property rights and want to approach the grievance office for a complaint, you can contact Airtel Grievance Officer here:
The Grievance Officer:
Postal Address: Airtel Center, Plot No. 16, Udyog Vihar Phase IV, Gurgaon – 122015.
Email: content.grievance@airtel.com
Required information to register complaint/grievance to Grievance Officer:
- Title of Content of Series (Episodes);
- Details of the Description and Nature of the Complaint.
- Details related to Date and Time (if any)
- Contact Details (Name, Address, etc.)
Note: If details for the above-listed data are not attached then may not take cognizance of your complaint/grievance. Please mention the section of content with the proof of original content.
| Also, Register Complaints of: |
Frequently Asked Questions About Airtel
Q. What are the customer care numbers of Airtel to register successfully a complaint?
A. You can call on 121, 198 (Mobile), or 12150 (Broadband) to register your complaint or get a resolution of your issue by the concerned customer care executive 24×7.
Q. Where can I file a complaint if my complaint is not resolved by Airtel?
A. If your complaint is not resolved by the Airtel Authority or Customer Care executive within the given time. You can file a complaint to the Airtel Nodal Team with the reference number. You can further approach the Airtel Appellate Authority. Finally, you can approach to Department of Telecommunication, Government of India. Read the procedure & instructions from the above section.
Q. Can I register complaints of Airtel Payment Bank or Wallet?
A. Yes, you can lodge complaints on the helpline number 8800688006 of Airtel Payment Bank or Wallet. Please mention the type of complaint (For example: Balance issue, Failure of Transaction, or any other payment issues).
