About: Airtel is a primary telecom sector company who is providing telecommunication, digital, and banking services in India and many other countries.
Every customer wants the best quality services, if you are using the services of Airtel and facing issues and want to complain about it, you can register by Complaint Hub here.
| Notice - Be alert! Don't disclose the financial or banking details and don't share OTP with any customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
Every person has many issues and errors and for it, you can complain anytime 24×7 with Airtel care.
You can complain or redress the grievance related to your mobile, prepaid or post-paid, SIM, Wallet, or Digital services provided by Airtel on the concerned helpline numbers or e-mails that are given below with detailed information.
Official Details of Airtel to Lodge Complaint:
| Airtel Official Website | www.airtel.in |
| Airtel Customer Care Numbers | 121 198 12150 |
| Lodge Online Complaint | Register |
| Airtel Mobile App | Android | iOS |
| Social Media | Twitter | Facebook | Youtube |
Airtel Complaint Resolution Time: Instant (24×7) or 7 days(normally)
Complaint Fee: ₹0/- (No Charges)
Airtel Customer Care Numbers, Appellate Authority to Register Complaints
Customers of Airtel can call on the helpline numbers of Airtel customer care to get a faster resolution of their issues. If their issue is not resolved then they can file a grievance to Airtel Appellate Authority.
Follow the instructions and Information to get a resolution to your problems. All the issues are mentioned below. You can read the list of problems that may be faced by any user of Airtel Services.
Toll-Free Customer Care Numbers of Airtel
Register complaints of Airtel services on toll-free customer care helpline numbers:
| Airtel Complaint (Prepaid, Postpaid or DTH) (Registered User) Customer Care Helpline Number: | 121 |
|---|---|
| Call for Airtel Complaint (Prepaid, Postpaid) (Every Person) Customer Helpline Number: | 198 |
| (By Registered Number) Airtel Broadband Customer Complaint Number: | 12150 |
| Airtel Care on Twitter | Airtel_Presence |
Trusted Source – 1. Airtel
Procedure to Lodge Grievance to the Authorities of Airtel
You can complain about queries related to Scheme/Bill Plan/VAS details etc. You can instantly Dial198 (toll-free) for complaints or service requests.
Example: Provisioning, Billing & Metering issues, Allocation of Tariff Plan, for Account Updating, ISD, STD, issue of Roaming Activation, VAS Deactivation/Activation, Any Specific Service Termination, Any Security deposit Refund.
For activating any Value-Added Service, SMS “START” to 121 or for deactivating any Value-Added Service, SMS “STOP” to 121)
The complaint in Airtel’s Regional centres on their Helpline Numbers: Regional Airtel Complaint Numbers
Customers of Airtel can approach Airtel Appellate Authority if their issue is not resolved by any customer care executive within the given time period. If you are unsatisfied with the resolution of the previous issue, you can also lodge a complaint to Airtel Authority.
Follow the steps to lodge a grievance to the concerned department of Airtel:
Lodge Grievance to Airtel Nodal Team
Step 1: Visit this link Airtel Nodal Team for Mobile: Airtel Nodal Complaint Support
Visit the link to lodge a grievance against the issue of Broadband (Airtel Nodal Team: Airtel Broadband Nodal Complaint Support
Step 2: Select your region and call on the given number or can mail it to the concerned authority. Mention the issue in the mail or can visit the given office address.
Step 3: Provide the reference number of your complaint to the concerned department to get a faster resolution of your previous complaint.
Step 4: Take the reference number after successful registration of your complaint to Airtel Nodal Authority to track the status of the complaint. You can ask the reason for not resolving the previous complaint. You can mention it in your grievance application.
Step 5: Please get the details of the maximum time to get redressal of your grievance. If your issue is not resolved within the given period of the Airtel Nodal Team. You should file a complaint to Airtel Appellate Authority.
How to File Complaint to Airtel Appellate Authority
Airtel has provided an easy process to file a complaint to Airtel Appellate Authority against the final decision or not solved complaints of concerned departments.
You can follow the steps to lodge a successful complaint to Airtel Appellate Authority:
Step 1: Visit the link of Airtel Appellate Authority (Mobile: Prepaid, Postpaid): Airtel Prepaid Appellate Authority Complaint
Visit for Broadband and Fixed Landline Department of Airtel Appellate Authority: Airtel Broadband/fiber Appellate Authority Complaint
Step 2: Select your state or region, and call on the given number. Talk to the concerned customer executive. Provide the complaint reference number of the previous complaints to the Airtel Nodal Team.
Step 3: Send an e-mail with the required information about your previous complaint and the issues that you face. Demand for relief or compensation (If you have faced any loss). Mention the reference number of the previous complaints to the Airtel Nodal Team. You can attach the supportive documents.
Step 4: You can also visit the Airtel Appellate Authority’s nearest office. The address details are provided on the website that you have previously visited.
Step 5: Finally, if your grievance is not resolved by any department of Airtel, you can file a complaint to the Telecom Regulatory Authority of India (TRAI), Government of India. Please provide all the documents and supportive proof to get a faster resolution of your complaint.
Form – Download the Appeal form/letter to lodge a grievance to the Appellate Authority of Airtel: Download
Be aware and know how to secure your device from frauds, viruses, or scams: Trusted Source – Secure Electronics by DEITY
Contact Numbers and E-mail of Regional Airtel Appellate Authority (Prepaid/Postpaid)
| Appellate Authority (Circle) | Phone No. and E-mail |
|---|---|
| Bihar and Jharkhand | [email protected] +919934844866 Address: Bharti Airtel Limited, Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India. |
| Andhra Pradesh and Telangana | [email protected] +919959444865 Address: Bharti Airtel Limited, Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad – 500016. |
| Assam | [email protected] +919957599118 Address: Bharti Airtel Limited, Bharti House, Six-mile Khanapara, Guwahati, 781022. |
| Haryana | [email protected] +919729044865 Address: Bharti Airtel Limited, Plot No 41 & 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, state- Haryana. |
| Jammu and Kashmir | [email protected] +919797344865 Address: Bharti Airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012. |
| Karnataka | [email protected] +919972544865 Address: Bharti Airtel Limited, No 55, Divyashree Towers, Bannerghatta Road Bangalore – 560029. |
| Kerala | [email protected] +919995844865 Address: Bharti Airtel Limited, SL Avenue, N H Bypass Kunda Noor Jn, Maradu P O Kochi, 682304, Kerala. |
| Madhya Pradesh and Chhattisgarh | [email protected] +919981544865 Address: Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore, Madhya Pradesh. |
| Mumbai | [email protected] +919987244865 Address: Bharti Airtel Limited, 7th Floor, Interface Building No 7, Mindspace, Link Road, Malad West, Mumbai – 400064, Maharashtra. |
| North East | [email protected] +919612906264 Address: Bharti Hexacom Limited, Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003. |
| Odisha | [email protected] +919937044865 Address: Bharti Airtel Limited, Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha. |
| Tamil Nadu | [email protected] +919940644865 Address: Bharti Airtel Limited, No 42/147 & 44/146 Santhome Road & Rosary Church Road, Mylapore, Chennai – 600004. |
| Delhi NCR | [email protected] +919958444865 Address: Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase – IV, Gurgaon – 122015. |
| Gujarat | [email protected] +919724544865 Address: Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380054. |
| Himachal Pradesh | [email protected] +919805044865 Address: Bharti Airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009. |
| Maharashtra and Goa | [email protected] +919987244865 Address: Bharti Airtel Limited, Plot No. 3/1, North Tower, park, MIDC Knowledge Park, Kharadi, Pune- 110014. |
| Punjab | [email protected] +919878444865 Address: Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101. |
| Rajasthan | [email protected] +919958444865 Address: Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan. |
| Uttar Pradesh East | [email protected] +919794544865 Address: Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow – 226010. |
| Uttar Pradesh West and Uttarakhand | [email protected] +919997444865 Address: Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh. |
| West Bengal | [email protected] +919831844865 Address: Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal. |
Airtel Broadband/Fiber
The issue with Content on Airtel?
If you have an issue with the content on Airtel (Website/Media/Video) that violates intellectual property rights and want to approach the grievance office for a complaint, you can contact Airtel Grievance Officer here:
The Grievance Officer
Email: [email protected]
Postal Address:
Airtel Center, Plot No. 16,
Udyog Vihar Phase IV, Gurgaon- 122015
Required information to register complaint/grievance to Grievance Officer:
- Title of Content of Series (Episodes);
- Details of the Description and nature of the complaint.
- Details related to Date and Time (if any)
- Contact Details (Name, Address, etc.)
Note: If details for the above-listed data are not attached then may not take cognizance of your complaint/grievance. Please mention the section of content with the proof of original content.
| Also Visit Here to Register Complaints of: |
List of the Issues/Problems Related to Airtel Services:
Complaint About these Issues of Airtel:
-
- Airtel Prepaid and Post-paid Services.
- OTP not received
- Balance, Recharge, Mobile Network Connection, and International Roaming
- Airtel Wallet – Balance, Failed Transactions, Money Debited, Fraud & Scam, Unknown Transactions, other issues.
- Airtel Phone & SIM/e-SIM – SMS delivery, IMEI Number, PUK number, SIM Card Block or Reactivation, Installation Services/Process, etc.
- SIM Port, Lost SIM or Blocked, Fraud Transfer of SIM
- Data & Network – Weak Internet Network (4G, 3G, 5G), Voice Call, No Network, Slow Net Speed, etc.
- Value-Added Services of Airtel – Activation/Deactivation
- The issue with Customer Care Support and MNC Services, Technical Issues in Airtel APP
- Airtel Account – Balance, Recharge issue, Plan, etc.
- Airtel Service Activation or Deactivation – Call Waiting, VAS, Missed Call Alert, ISD, DND. Hello Tunes, National Roaming, Conferencing, Internet, Call Divert, LIP.
- Any other issues with Airtel Services
- DTH (Digital Services) – Channel, Weak Network, Other Issues (Plan or Recharge)
- Airtel Broadband – Airtel Fiber Connection (Internet), No Internet, Weak Network, Recharge or Plan, Airtel Black Connection.
- Airtel Payment Bank/Wallet – Transaction, New Account KYC, Bank Account Opening, Fund Transfer Failure, Any Fraud or Scam.
- Issues od Loan, Blackout, Jackpot, HBO, Plan services by Airtel.
- Any Redressal of Complaint by Appellate Authority of Airtel.
Frequently Asked Questions About the Services of Airtel?
Q. What are the customer care numbers of Airtel to register successfully a complaint?
A. You can call on 121, 198 (Mobile), 12150 (Broadband) to register your complaint or can get a resolution of your issue by the concerned customer care executive 24×7.
Q. Where can I file a complaint if my complaint is not resolved by Airtel?
A. If your complaint is not resolved by the Airtel Authority or Customer Care executive within the given time. You can file a complaint to Airtel Nodal Team with the reference number. You can further approach the Airtel Appellate Authority. Finally, you can approach to Department of Telecommunication, Government of India. Read the procedure & instructions from the above section.
Q. Can I register complaints of Airtel Payment Bank or Wallet?
A. Yes, you can lodge complaints on the concerned helplines of Airtel customer care about the issues of Airtel Payment Bank or Wallet. Please mention the type of complaint (Example: Balance issue, Failure of Transaction or any other payment issues).
