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Product not delivered but marked as delivered

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Hey there
I was supposed to receive cargo shipment from Revolut on 10th of may 2024. But the package is marked delivered without me sharing any code and no one contacted me for the delivery. I’m talking to customer support but no one is helpful and knowledgeable. Everyone saying you will receive an update soon from past 8 days.
What kind of service is this, it is harassment and poor customer service. I’m forced to take legal action against the system for stealing my product!

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