Dear Sir/Madam,
I am writing to bring to your attention a grave matter that has been causing distress and concern in our neighborhood. It has come to our notice that one of your call centre recovery agents has been engaging in unacceptable behavior, particularly towards our neighbors who have defaulted on kotak bank loans.
The individual in question has been reported to harass not only the me as Signed defaulters but also their families, including girls and women in the neighborhood. Such behavior is not only unethical but also unlawful, and it is causing significant distress and fear among the residents.
We understand that recovering loans is an essential part of your business operations, but resorting to intimidation and harassment tactics is not the right approach. It not only tarnishes the reputation of your institution but also violates the rights and dignity of individuals.
As concerned citizens and customers of your bank, we urge you to take immediate action to address this matter. It is imperative that you investigate the conduct of your recovery agent and ensure that such behavior is not repeated. Additionally, we request you to provide necessary training and guidance to your staff regarding ethical debt collection practices.
Furthermore, we would appreciate it if you could extend your support to the affected individuals and families, ensuring that they are not subjected to any further harassment or intimidation.
We believe that Kotak Bank is committed to upholding the highest standards of professionalism and integrity. We hope that you will take swift and appropriate action to rectify this situation and prevent any recurrence in the future.
Thank you for your attention to this matter. We look forward to a prompt response and resolution.
Yours sincerely,
Nilesh Pradhan
