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Kotak Mahindra Bank Care: How to File a Complaint to Kotak Mahindra Bank Limited?

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Kotak Mahindra Bank Logo
Kotak Mahindra Bank Limited (source – kotak.com)

Kotak Mahindra Bank Limited is an India-based private bank, established in 2003 after receiving a banking license from the Reserve Bank of India. It is headquartered in Mumbai, Maharashtra. The major banking services offered by Kotak Bank are personal (consumer), commercial, and corporate (business) banking including Treasury and Foreign Exchange.

The bank is serving across the rural and urban regions in India. Additional financial services are Mutual Funds, Insurance, Trading & Securities, and Capital & Asset Management.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.
Headquarters Mumbai, Kotak Mahindra Bank
Headquarters Mumbai, Kotak Mahindra Bank (source – kotak.com)

Subsidiaries of the Kotak are:

  • Kotak Securities Limited (KSL)
  • Kotak Mahindra General Insurance Company Ltd KMGICL)
  • Kotak Mahindra Capital Company (KMCC)
  • Kotak Mahindra Prime Ltd (KMPL)
  • Kotak International Business
  • Kotak Mahindra Asset Management Company Limited (KMAMC)
  • Kotak Investment Advisors Ltd (KIAL)
  • Kotal Mahindra Life Insurance Company Limited

Have complaints about the banking services of Kotak Mahindra Bank? Yes! Call the toll-free Kotak customer care number, email, or WhatsApp to raise your concerns. Additionally, file a banking complaint online via the grievance redressal platform.

Dissatisfied or not resolved? Escalate the complaint to the appointed Nodal Officer, Kotak Mahindra Bank. Further, escalate the disputed matter to the Principal Nodal Officer.

Yet not satisfied? You can file a complaint against the bank to the Banking Ombudsman of the Reserve Bank of India (RBI). Submit your disputed matter to the Ombudsman with reference/acknowledgement details.


How to Register a Banking Complaint to Kotak Mahindra Bank?

According to the grievance redressal policy of Kotak Mahindra Bank (KMB), the complaint resolution mechanism has 3 tiers. If the submitted complaint is not resolved at the particular level then escalate the case to the next level. Customers can lodge complaints online as well as offline by visiting the branch office.

Complaint Registration Fee & Redressal Time Limit:

Registration Fee No Charges (₹0)
Resolution Period Up to 30 days (Read the customer rights policy of the Kotak Bank)
Refund Period Within 7 business days (for transaction failure, read the customer’s compensation policy to know more)

3 Levels of lodging complaints:

  • Level 1: Kotak Mahindra Bank Customer Care
    • Toll-free helpline number
    • WhatsApp or Email
    • Online complaint registration
    • Write a complaint letter (Branch)
  • Level 2: Escalate to Nodal Officer, Kotak Bank
  • Level 3: Escalate the case to Principal Nodal Officer, Head Office

Still, dissatisfied or not resolved within 30 days? In this condition, file a complaint against Kotak Mahindra Bank to the Banking Ombudsman, RBI with appropriate information on the disputed matter.

Turnaround Time (TAT)

For the major banking complaints, the turnaround time (TAT) of the Kotak Mahindra Bank:

Category of complaint TAT (Working Days)
Online transactions through Net Banking 5 days
Debit Card Transaction Disputes (settled transaction) 52 days
Cash Withdrawal disputes from other than Kotak ATM 8 days
Cash Withdrawal at Kotak ATM (transactions/charges disputes) 7 days
Unauthorized transaction on Credit Card (settled transaction) 45 days
Complaint for chargeback re-initiated 90 days
Discrepancies in Charges/Fees Levied 2 days
Discrepancy in A/C Maintenance Charges 2 days
Complaints regarding incorrect or delayed processing 2 days

For more details, read the grievance policy.


Level 1: Kotak Mahindra Bank Care

In level 1, customers can initial a complaint first time by contacting the Kotak Mahindra Bank Customer Care Executives or appointed officials within the branch. For this, dial the toll-free number, chat through WhatsApp number, or Email the disputed matter. Also, file your complaint online or chat via Keya Chatbot.

1. Kotak Bank Customer Care Number

Call the banking helpline number of the respective departments to register a complaint with the customer care executive or get support to resolve a query about the product & service.

Provide these details:

  • Name of the complainant
  • CRN
  • Nature of complaint
  • Description of the issue
  • Supporting facts (if any)

AlertDo not share any financially and personally sensitive information including Card and OTP details to customer care executives even to bank officials. Protect yourself from cyber fraud/scams.

Call Phone Banking Officers of Kotak Mahindra Bank to File a Complaint:

Kotak Mahindra Bank Customer Care Number
Kotak Bank complaint number 18602662666
Kotak 811 toll-free number 18602660811
WhatsApp Number +912266006022
Privy (Optima and Insignia customers) 18002666666
Kotak Helpline Number (Fraud/ unauthorized transaction) 18002090000
Report Credit card and Credit Card mis-sell 18602662666
Email (security) itsecurity.bank@kotak.com
Contact your local branch office Click Here

After successful registration, ask for the reference/ticket number to track the status. Alternatively, you may get it through the registered email or mobile number. If not resolved, use it to escalate the case to higher authorities.

Kotak Bank Loan Customer Care Number:

Kotak Mahindra Bank Loan Customer Care Number
Personal, Payday, and Home Loan Help 18602662666
Car/Two-Wheeler Loan Customer Care 18002095732
Commercial Vehicles Finance, Gold, and Agriculture Loan 18002095600
Consumer Durable Loan, Debit Card EMI, and Smart EMI Card 18602667777

Note – If complaints are not resolved within 7 days or dissatisfied with the final resolution then escalate the grievance to the appointed Nodal Officer at level 2.

SME Business/Corporate

Kotak Mahindra Bank Business and Corporate Customer Care Numbers:

Kotak Bank business services Toll-Free Number
Kotak Business helpline 18002095600
Email customerfirst@kotak.com
NETC Fastag help 18602666888, 180030069090
Agri SME Business support 18602665700

Corporate Contact number:

Kotak Bank Corporate Toll-free Number
Corporate banking 18002092011
Email corporateservicedesk@kotak.com

Kotak Private Banking

Private banking customer care number:

Kotak Private Banking Contact Number
Toll-free number 18002666666
The private banking hotline number +912262042100
Email feedback.private@kotak.com
Email (query) info.private@kotak.com

Kotak Privy League

Customer Care Number and Email for the Members of Kotak Privy League Account:

Kotak Privy League Contact Number
Toll-free number 18002666666
Privy Helpline Number (Overseas) +912262042001
Email privileged@kotak.com

Investor Contact Number

Toll-free number and email for the grievances related to Investors of Kotak Mahindra Bank:

Kotak Bank Investor Contact Number
Retail Investor Toll-free number (Registrar & Transfer Agent) 18003094001, +912261661615
Fax No. 02267132403
Email (Retail) investor.grievances@kotak.com
Email (Institutional Investor) investor.relations@kotak.com

2. NRI Banking Customer Care

NRI (Non-Resident Indian) banking and Kotak Multi Currency World Travel Card Customer Care Number:

NRI Banking (India) Customer Care Number
Kotak NRI banking (overseas) number +912262042001
Email nriservices@kotak.com

International Toll-free number:

Country NRI Toll-free Number
Australia 001180044990000
Canada 18557684020
Hong Kong 00180044990000
Singapore +658001013054
UAE (United Arab Emirates) 80001830148
UK (United Kingdom) 0080044990000
USA (United States) 18553656767

Note – Still not resolved as per your satisfaction? Escalate your disputed matter to the appointed Nodal Officer of Kotak Mahindra Bank.


3. File a complaint online

Want to file a complaint online to Kotak Mahindra Bank? Don’t worry, it is an easy and transparent way to submit an issue with the bank. You can email or file a banking complaint online through the online web form and grievance registration platform of the bank.

Guidance to lodge an online complaint to Kotak Mahindra Bank
Guidance to lodge an online complaint to Kotak Mahindra Bank (source – kotak.com)

To submit a complaint online, must provide:

  • Name, mobile no., and email of the complainant
  • The category of the issue
  • CRN (Customer Relation Number)
  • Description of the complaint with facts
  • Attach supporting documents (if any)

Note down the reference/ticket number of the submitted complaint to track the status or use it to escalate the unresolved case to higher authorities of the bank at level 2.

1. Details to lodge a complaint online with Kotak Mahindra Bank:

Lodge an online complaint to Kotak Bank File a complaint
Submit a document (for raised complaints) Click to submit
Track application status Click Here
Credit/Debit Card Dispute Form Download/View
Report online card fraud/raise dispute Report now

Note – If your submitted complaint is not resolved within 7 days as per your satisfaction, escalate it to the Nodal Officer or write to the Zonal Manager of your Kotak branch office.

Also, report online the disputes related to:

  • NRI banking
  • Privileged services
  • Private banking
  • Commercial banking
  • Wholesale Banking
  • Treasury
  • Custody Services
  • ATM services

2. Additional ways to submit a complaint online:

NRI banking complaint online Register now
Kotak Mahindra Bank services (grievance redressal) Make a complaint
Email (Treasury) treasuryconnect@kotak.com
Email (Custody) custody.grievances@kotak.com
Kotak ATM complaint form Download/View

3. Social Channels:

WhatsApp +912266006022
Twitter @KotakCares
Facebook @KotakBank
Mobile App (Kotak) Android | iOS

Need more information? You may read the grievance redressal policy of the bank mentioned above to clarify your doubts or contact the customer care team of the bank. Further, you can escalate the grievance to the level 2 officer.


Level 2: Nodal Officer, Kotak Mahindra Bank

Has your complaint not been resolved within 7 days? You should escalate the complaint to Level 2. If your submitted complaint is not resolved within 2 to 7 days or do not get a satisfactory response from Kotak Customer Care or Branch Manager then escalate the disputed matter to the appointed Nodal Officer of Kotak Mahindra Bank at Level 2.

Within your grievance application, must mention:

  • Name and contact details
  • Reference/acknowledgement number of submitted complaint
  • CRN (Customer Relation Number)
  • The subject of the disputed matter
  • Description with important facts
  • Copy of supporting documents (if any)

Send the fill-out form to Nodal Officer through Email, branch office, or post as illustrated below:

Designation Nodal Officer, Kotak Mahindra Bank
Phone No. +912262042110
Email Click Here
Address Attn: Nodal Officer, Kotak Mahindra Bank
Kotak Infiniti, 4th Floor, Zone 4, Bldg No.21, Infinity Park, Off Western Express Highway, General AK Vaidya Marg, Malad ( E), Mumbai – 400097

Note Still not resolved within 2 to 5 working days by Nodal Officer? Further, escalate the unsatisfactory complaint at Level 3 of the grievance redressal mechanism.


Level 3: Principal Nodal Officer, Kotak Bank

If you are dissatisfied with the final resolution delivered by the Nodal Officer or your complaint is not resolved within 2 to 5 working days (as per the grievance policy) then escalate the disputed matter to the Principal Nodal Officer of Kotak Mahindra Bank at Level 3.

Before filing a grievance, you should provide these details within the application form:

  • Details of the previously submitted complaint to the Nodal Officer at Level 2
  • Acknowledgement or reference number
  • Reason for dissatisfaction
  • Expected relief
  • Attach a copy of the supporting documents including images, receipts, etc. (if any)

Escalate this grievance form to Principal Nodal Officer through email, nearest branch office, or post as illustrated below:

Designation Principal Nodal Officer, Kotak Mahindra Bank
Phone No. +912262042120
Email Click Here
Address Attn: Principal Nodal Officer, Kotak Mahindra Bank
Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097

Note – This is the last authority of the bank where you can file your complaint. If you are still not satisfied with the final resolution or not resolved within 30 days then you may approach the Banking Ombudsman, RBI with appropriate details.

If you have complaints about the violation of consumer rights then you may approach the National Consumer Helpline (NACH), Ministry of Consumer Affairs.

Banking Ombudsman, RBI

As per the guidelines of the Reserve Bank Integrated Ombudsman Scheme 2021, if the submitted complaint is not addressed within 30 days or dissatisfied with the final order of the Kotak Mahindra Bank then file a complaint to the Banking Ombudsman, RBI.

Additionally, you can escalate the case to constituted Internal Ombudsman of the Kotak Mahindra Bank. You can request the Principal Nodal Officer or Head Office to initiate an investigation of your disputed matter.

For this, you should provide:

  • Acknowledgement/reference number of the submitted complaint
  • Expected relief from the Ombudsman
  • Description of the case with the reason for dissatisfaction
  • Attach supporting evidence

You can file a complaint online against Kotak Mahindra Bank to RBI Banking Ombudsman. To raise your concerns, visit the link below:

Click: File a complaint online to Banking Ombudsman, RBI

Note: Yet not satisfied with the final order? You may take the help of a legal expert and further you may appeal to the respective statutory body, tribunal, or judicial court.

Tips – For disputes related to Mutual Funds, Insurance, Securities & Stock Market, and other financial services, appeal to these authorities:


Resolve banking complaints

These are categories of the issues related to banking and financial services offered by Kotak Mahindra Bank.

1. Accounts & Deposits:

  • Savings Account: Disputes related to ActivMoney/ Everyday/ Edge Savings Account, 811 Zero Balance Account, and Silk Womens/ Junior Kids savings account including Trinity (bank, Demat, Trading) and TASC account
  • Current Accounts: Concerns regarding Online current account, ActivMoney/ Startup Premium/ Pro account, and Startup Regular/ Astra 15/ Merchant One/ Elite current account
  • Privy League: Issues related to Privy Black, Platinum, Neon, and Maxima accounts in Kotak Mahindra Bank
  • Salary Accounts: Matters of Kotak Crème, Ace, NationBuilders, Platina, and Edge salary accounts including salary accounts for Defence Forces and Corporate Salary Privy League Programme
  • Service Requests: Matters related to payment transactions, account balance, bank passbook, NACH Cancellation, and other services like change of Home Branch, fraud disputes, and Cooperative bank declaration
  • Deposits: Complaints related to term deposits – Fixed/ Recurring deposit, Tax Saving/ Senior Citizen fixed deposit, and ActivMoney savings account including Sweep-in Facility, Safe Deposit Locker, etc.

2. Cards & Fastag:

  • Credit Cards: Problems related to Kotak 811, Zen Signature, Mojo Platinum, PVR Kotak Gold, and Kotak IndiGo Ka-ching 6E Rewards Credit Card including disputes with NRI Royale Signature/ Biz Business Credit Card
  • Debit Cards: Concerns regarding PayShopMore, Kotak PVR, Privy League Signature, Platinum, and Kotak 811 Dream Different Debit Cards including the matters of Silk Platinum/ Business Class Gold and other Debit Card services
  • FASTag/ Spendz: Complaints related to the application of FASTag, balance, recharge, FASTag toll plazas, and Kotak Spendz
  • Prepaid Services: Banking issues with Forex Card or recharge of Forex Card and bank Gift Cards including other prepaid services
  • Credit Card Services: Disputes related to Credit Card statements (E-statement), bill payments, application (acceptance/rejection) of Credit Card applications, personal loans on Credit Cards, and report fraudulent transactions on the Card
  • Other Card Services: Report lost or stolen card, Activate or Deactivate your Card, pin generation issues, and card payment (online/POS) including matters of international transactions

3. Investment & Insurance:

  • Investments:  Disputes related to Mutual Funds, DEMAT account, Kotak ASBA Facility, and Trinity (Bank, Demat, Trading Account) including Portfolio Management services, Tax saving investments, National Pension System (NPS), and Sovereign Gold Bonds (SGBs)
  • Insurance: Disputes related to claim settlement, premium (EMI), and payments with Insurance plans like Life, Term, and Health Insurance including Car/Two-Wheeler/Cyber Insurance and all insurance products of the Kotak
  • Government Schemes: Concerns regarding National Pension Scheme (NPS), Pradhan Mantri Jeevan Jyoti Bima Yojana, Pradhan Mantri Suraksha Bima Yojana, Atal Pension Yojana, RBI Floating Rate Savings Bond, 2020 (T), and Sovereign Gold Bond Scheme of the government (registered with Kotak Mahindra Bank)
  • Depository Services: Matters regarding depository services of the bank like Custody and Retail DP

4. Loans:

  • Home/ Personal Loan: Concerns related to Home and Personal loans like delay in approval of loan, rejection, EMI payment, and charges/fees. Disputes with interest rate, required documents, or home loan balance transfer.
  • Smart EMI: Matters related to Smart EMI Card, online payment, and other EMI offer/eligibility issues
  • Other Loans: Concerns related to Business/ PayDay/ Gold loan, Loan against Securities/properties, and Education/ Car loan
  • Loan Account Services: Issues with loan accounts like transaction statements, loan details, repayment, Retail Asset Reconstruction, and restructuring of the loan amount

5. Payments & Taxes:

  • Money Transfer/ Forex: Issues with payment transactions like NEFT, RTGS, IMPS, and UPI (including payment failures). Other matters like sending money abroad, Foreign Currency Cash services, Forex cards, etc.
  • Bill Payments & Recharges: Complaints related to Utility payments, Mobile / Landline postpaid bill payments, Credit Card bill payments, recharge of FASTag Card, Mobile prepaid recharge, and other matters
  • Loan & Card Payment: Disputes related to Credit Card bills, Loan EMI payments, and Retail Asset Reconstruction
  • Tax Payment: Concerns regarding Income Tax Payment, Goods & Services Tax (GST), and Customs Duty Payment through the Kotak Mahindra Bank

FAQs

Q. What is the toll-free customer care number of Kotak Mahindra Bank?
A. Call the toll-free customer care number 18602662666 or 18602662666 (Kotak 811) to register a banking complaint with the phone banking officers of Kotak Mahindra Bank. Additionally, you may WhatsApp +912266006022 to chat with representatives.

Q. What can I do if my complaints are not resolved by Kotak Mahindra Bank’s customer care officers?
A. First, if your complaint is not resolved within 7 days then escalate the case to Nodal Officer at level 1 with the reference number. Still not resolved? Further, escalate the disputed matter to the Principal Nodal Officer of Kotak Bank.

Q. Where can I approach if my grievance is not resolved or I’m dissatisfied with the final resolution of Kotak Bank?
A. You can file a banking complaint against the final order of Kotak Mahindra Bank to the RBI Banking Ombudsman. For other financial disputes, approach the respective regulatory authorities.


Reference

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User Reviews (7)

ss
swathi sundaram iyer
May 26, 2024

bad service

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
the service of IDFC First Bank is really bad and they dont help at all. useless bank and services. My money is stuck in this bank
AK
Avdhesh Kumar
May 26, 2024

Revised: Refund of Rs. 5000/- +10 Days( Panel Charges: Amount debited my account aganist payment to Swatik Battery Service Which is not credited to him)

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Dear Sir/ Madam, I purchased a battery online from your customer "Swastik Battery Service" (UPI Address: TID: 1750776A). The amount was debited from my account, but the payment was not completed on the Swastik Battery Service's end. The details of the transaction are enclosed for your reference. SN Transaction By Transaction To Transaction Amount Date of Txn Txn Time Remarks 1 "Avdhesh Kumar TID: 1750776A uPI REF. No.: 413430520157 RR No.: 413430520157" "Swastik Battery Service TID: 1750776A" Rs. 5000/- 13-05-2024 03:30 PM "( THRU UPI DEBIT UPI/413430520157/1750776A XXXXX / KKBK0000958/SWASTIK BATTERY SERVICE) Amount Debited but Payment not received to Swastik Battery Service. Please credit Rs. 5000/- + 10 days Panel Charges my SB Account no. XXXXXX957" I have contacted customer care multiple times at 18602332332 but have not received a response to resolve this issue. I am very unsatisfied with the service. I also tried using your virtual assistant Keya and sent an SMS, but did not receive a satisfactory response. Therefore, I request a refund of Rs. 5000/- plus 10 days' penalty charges to my account (SB) at the earliest.
A
ANUPAM
Apr 29, 2024

HARRASMENT BY BANK

Dear Team I am very disappoint about the kotak mahindra team . Collecting team on the behalf of kotak bank using abusing language with me and my family If any miss happing in my family totally responsible for this is Kavita mobile number is +9189290XXXXX Plz stop the call from this number otherwise 8 will harassment penalty to kotak mahindra Totalty bank is responsible for any missing happing.
np
nilesh pradhan
Apr 25, 2024

Recovery Executive harassment

Overall (2 out of 5)
Quality of service or product (2 out of 5)
Dear Sir/Madam, I am writing to bring to your attention a grave matter that has been causing distress and concern in our neighborhood. It has come to our notice that one of your call centre recovery agents has been engaging in unacceptable behavior, particularly towards our neighbors who have defaulted on kotak bank loans. The individual in question has been reported to harass not only the me as Signed defaulters but also their families, including girls and women in the neighborhood. Such behavior is not only unethical but also unlawful, and it is causing significant distress and fear among the residents. We understand that recovering loans is an essential part of your business operations, but resorting to intimidation and harassment tactics is not the right approach. It not only tarnishes the reputation of your institution but also violates the rights and dignity of individuals. As concerned citizens and customers of your bank, we urge you to take immediate action to address this matter. It is imperative that you investigate the conduct of your recovery agent and ensure that such behavior is not repeated. Additionally, we request you to provide necessary training and guidance to your staff regarding ethical debt collection practices. Furthermore, we would appreciate it if you could extend your support to the affected individuals and families, ensuring that they are not subjected to any further harassment or intimidation. We believe that Kotak Bank is committed to upholding the highest standards of professionalism and integrity. We hope that you will take swift and appropriate action to rectify this situation and prevent any recurrence in the future. Thank you for your attention to this matter. We look forward to a prompt response and resolution. Yours sincerely, Nilesh Pradhan
CD
Capt.Kishor Dinde
Apr 25, 2024

WORST BANK TO DEAL WITH

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
I have been a NRI customer from last 12 years and the services offered are pathetic, all they want is your investments and nothing to do with the services. worst than the India's largest bank SBI, by naming SBI I think I am degrading SBI.
KM
Kotak Mahindra Bank
Apr 18, 2024

New credit card

Credit card activate se phle hi bill generate ho gya ha. Fraud. Net banking
EI
EVERL INDUSTRIES
Apr 16, 2024

Not Responce from branch GIDC Ankleshwar Branch

Overall (1 out of 5)
Customer Service (1 out of 5)
GIDC Ankleshwr branch service is very very bad, Employees not give any response. We cant received bank statements last a week..

Ratings

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1.5 out of 5)
Affordability (1 out of 5)

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the service of IDFC First Bank is really bad and they dont help at all. useless bank and services. My money is stuck in this bankDear Sir/ Madam, I purchased a battery online from your customer "Swastik Battery Service" (UPI Address: TID: 1750776A). The amount was debited from my account, but the payment was not completed on the Swastik Battery Service's end. The details of the transaction are enclosed for your reference. SN Transaction By Transaction To Transaction Amount Date of Txn Txn Time Remarks 1 "Avdhesh Kumar TID: 1750776A uPI REF. No.: 413430520157 RR No.: 413430520157" "Swastik Battery Service TID: 1750776A" Rs. 5000/- 13-05-2024 03:30 PM "( THRU UPI DEBIT UPI/413430520157/1750776A XXXXX / KKBK0000958/SWASTIK BATTERY SERVICE) Amount Debited but Payment not received to Swastik Battery Service. Please credit Rs. 5000/- + 10 days Panel Charges my SB Account no. XXXXXX957" I have contacted customer care multiple times at 18602332332 but have not received a response to resolve this issue. I am very unsatisfied with the service. I also tried using your virtual assistant Keya and sent an SMS, but did not receive a satisfactory response. Therefore, I request a refund of Rs. 5000/- plus 10 days' penalty charges to my account (SB) at the earliest.Dear Team I am very disappoint about the kotak mahindra team . Collecting team on the behalf of kotak bank using abusing language with me and my family If any miss happing in my family totally responsible for this is Kavita mobile number is +9189290XXXXX Plz stop the call from this number otherwise 8 will harassment penalty to kotak mahindra Totalty bank is responsible for any missing happing.Dear Sir/Madam, I am writing to bring to your attention a grave matter that has been causing distress and concern in our neighborhood. It has come to our notice that one of your call centre recovery agents has been engaging in unacceptable behavior, particularly towards our neighbors who have defaulted on kotak bank loans. The individual in question has been reported to harass not only the me as Signed defaulters but also their families, including girls and women in the neighborhood. Such behavior is not only unethical but also unlawful, and it is causing significant distress and fear among the residents. We understand that recovering loans is an essential part of your business operations, but resorting to intimidation and harassment tactics is not the right approach. It not only tarnishes the reputation of your institution but also violates the rights and dignity of individuals. As concerned citizens and customers of your bank, we urge you to take immediate action to address this matter. It is imperative that you investigate the conduct of your recovery agent and ensure that such behavior is not repeated. Additionally, we request you to provide necessary training and guidance to your staff regarding ethical debt collection practices. Furthermore, we would appreciate it if you could extend your support to the affected individuals and families, ensuring that they are not subjected to any further harassment or intimidation. We believe that Kotak Bank is committed to upholding the highest standards of professionalism and integrity. We hope that you will take swift and appropriate action to rectify this situation and prevent any recurrence in the future. Thank you for your attention to this matter. We look forward to a prompt response and resolution. Yours sincerely, Nilesh PradhanI have been a NRI customer from last 12 years and the services offered are pathetic, all they want is your investments and nothing to do with the services. worst than the India's largest bank SBI, by naming SBI I think I am degrading SBI.Kotak Mahindra Bank Care: How to File a Complaint to Kotak Mahindra Bank Limited?