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Sir myself Ranbir Singh have a PAN NO

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I have demat account in 5 paisa, but it is not active nodays.i want to activate it. I have contacted 5 paise customer care ,they told ur kyc is not complete with cvl kra,then I contacted cvl kra ,cvl kra replied ur kyc has already updated contact your demat company.
But still 5 paisa is not activating my ac . kindly resolve issue.

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