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MakeMyTrip Helpline Number: File an Online Complaint to MakeMyTrip PVT. LTD.

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MakeMyTrip Pvt. Ltd. (makemytrip.com)

MakeMyTrip is an Indian online travel company, established in 2000 to empower Indian travelers with instant bookings and vast choices of hotels, buses, flights, trains, and premium tourism & travel packages. Today it is offering various travel products and services all over the world including some major countries like the United States (USA), Japan, United Arab Emirates (UAE), United Kingdom (UK), European Union (EU), etc.

Many offline branches of MakeMyTrip (MMT) are also operating in various countries to provide travel products & services to the end customers with affordable, transparent, and faster access. Have you any problem? The customer support team is available 24×7 to resolve the issues related to online booking & travel services of travelers and users.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Want to complain about online booking & products of MakeMyTrip? Sure, you can file a complaint to the customer care team and further to the authorized officials. For this, you may use the 3-tier complaint redressal mechanism. In the first 2 tiers, your problems will be resolved by the makemytrip customer support and grievance officers.

Have any problems regarding online booking, payment, refund, cancellation, travel packages, travel insurance, etc? Certainly, in tier 1, to initiate the redressal or to resolve queries/problems, file a complaint to the MMT support executive. To contact, call on the toll-free customer care number, e-mail, or lodge an online complaint via chat support (Online Assistant).

Are you not satisfied with customer support? Escalate the unredressed or unsatisfactory previous complaints to the appointed Grievance Officer of MakeMyTrip within 30 days. Send all the relevant information regarding the problem via e-mail, or online portal.

Issues to be Resolved:

  • Booking: problems with the cancellation of tickets (bus/train/flights), check-in/out in hotels, online booking of travel services, delay in booking, issues with offline booking (via call/travel agent), etc.
  • Payment: Delay in the refund of canceled booking/deposit, extra charges for premium packages, transaction failures, higher service charges, or other issues regarding online/offline payment and travel insurance claims.
  • Facilities: Low-quality services or hospitality in hotels, accommodations, holiday homes, homestays, or travel packages offered by MakeMyTrip. Irresponsible responses from customer support, no facilities as mentioned in the booking contract, or other concerns regarding services delivered to the travelers.
  • Products: Complaints related to travel packages (trains, flights, buses, etc.), holiday premium plans, premium membership, deposits, special travel insurance, and other disputed matters regarding the products of MakeMyTrip.
  • Others: Report the problems within such products & services that are not listed but offered or served by the company.

Finally, if not satisfied with the final decision of the Grievance Officer, MakeMyTrip, customers may approach to National Consumer Protection Forms of the country to file a petition for compensation against any monetary loss or paid products/services of the company.


How to File a Complaint to MakeMyTrip?

MakeMyTrip’s online travel market offers a range of best-value products and services upgraded by the latest technology and ensures round-the-clock customer support to redress the issues of dissatisfied travelers/users. In the company, the grievance redressal mechanism has 2 levels. You may approach the higher one if the problems are not resolved in a proper way or not satisfied with the delivered services in the initial stage.

In level 1, Initiate the process of resolution by contacting the helpline numbers of the customer support team or executive agents. For this, call on MakeMyTrip customer care number, e-mail your concerns, or file an online complaint. To raise disputes by online mode, use the online customer support portal or mobile app.

Not satisfied with the resolution of level 1? Escalate the disputed consumer complaints to the authorized officials of level 2. Lodge a grievance to the Grievance Officer, appointed by MMT to redress the unsatisfactory or disputed matters of the consumers. You may e-mail or contact the officer via online chat assistance.

After approaching these customer service executives and designated grievance/nodal officers of your nation,  are you not satisfied with the final decision? In this scenario, file a petition for this consumer dispute to the National Consumer Protection Forums of your country.

Provide relevant information regarding the violation of consumer rights and also appeal to compensate the amount that you have paid to purchase the product or services of MakeMyTrip. In India, consumers may complain to the National Consumer Helpline, Ministry of Consumer Affairs.


MakeMyTrip Customer Care Number

Do you want to contact customer support service? Just call the toll-free helpline numbers of MakeMyTrip which are operational 24×7 to resolve the queries and help the customers/travelers. You may directly call the customer care numbers of respective countries like India, USA, and UAE to raise your concern or seek help.

Provide the Following Information to the Support Team:

  • Booking Id
  • A short summary of the issue or type of query
  • Verify identity with your name, and contact number (if asked)
  • Details of invoice (if required).

MakeMyTrip Customer Service Number for Flights/ Hotels/ Holidays/ Bus/ Trains Bookings:

MakeMyTrip Customer Care Number +911244628747
Flights/Hotels Helpline Number +911242898000
Holidays Customer Support +911245045105
MMT Bus Customer Care Number +911244628765, +911245045118
Train (IR) Helpline Number 139
E-mail service@makemytrip.com

May Be Helpful: Know Helpline Number or Lodge a Complaint to Indian Railways

Are you in the USA (United States of America) or UAE (United Arab Emirates)? Yes! Contact the customer support service by calling the international customer care number and helplines operating within the country. Use the below details to raise your concerns or seek help in any emergency/urgency.

MakeMyTrip International Helpline Numbers:

Country MakeMyTrip Helpline Number
United States (US) 18004634210, +911244781925 (International)
United Arab Emirates (UAE) +971600521404, +9718000180004
Regional Office (New York NY), US Click to contact
Regional Office (Dubai), UAE Click Here

Tips – Successfully raise the concerns? If yes, you should ask for the reference/token number of the registered grievance to know the status. Also, customers can use this number to escalate unresolved or unsatisfactory complaints to the next authorized officials.

Customers Helplines of MakeMyTrip:

New Bookings Helpline Number for International Air +911244781997
Toll-Free Payment Security Helpline Number 18001028747, 1800118747
MakeMyTrip Branch Offices Click Here
Contact Customer Support Service Click to contact

Not satisfied? It might be possible that your issues are not resolved or are yet not satisfied with the final resolution offered by the customer support service of MMT. Now, you have the option to escalate this disputed grievance to the authorized Compliance/ Grievance Officer, MakeMyTrip of your region.

Before approaching these officials, you may also file an online complaint. Let us find out more about the online grievance redressal mechanism and available mediums to raise the concerns.


File an Online Complaint

Want to raise a concern regarding e-tickets, cancellations, or refunds of online booked trips? Obviously, you can file an online complaint to the MakeMyTrip customer support service and request specific help or assistance to resolve the queries and issues pertaining to booked trips (flights, trains, buses, rental taxis/cabs, or hotels).

The online portal and mobile app are available where check the booking summary with a unique booking id or reference number. The available online options are live MMT customer support chat assistant, e-mail, and online help executive.

Online Complaint to MakeMyTrip - Guide
Online Complaint to MakeMyTrip – Guide (makemytrip.com)

Provide the Following Details:

  • Confirmation Number/ ID
  • The subject of the complaint
  • Description of the pertaining issue
  • Copies of relevant documents or evidence like images, videos, etc.
  • Details of previously submitted complaints (if any).

File an Online Complaint to MakeMyTrip Support:

MakeMyTrip Online Complaint Form File a Complaint
E-mail service@makemytrip.com
UPI Payment Complaint Disputes Redressal Report to NPCI
MMT Payment Security Click Here

Alternative Ways:

MMT App Android | iOS
Social Media Twitter | Facebook

After the successful submission of complaints or taking any advice for particular issues from the online customer assistant, don’t forget to note down the reference or token number. It may be required in the future to escalate unresolved or unsatisfactory grievances.

Note – Have you been not satisfied with the final redressal? Probably, Yes! Escalate the disputed matter to the Grievance Officer, MMT as mentioned below. Follow the right procedure to get a refund or redressal of your critical issues regarding online booking, payment, deposits, etc.


Grievance Officer, MakeMyTrip

In certain cases, the registered complaints are not resolved within 30 days or customers are not satisfied with the final redressal of the customer support teams. So, the higher authorized official of the next level is the Grievance Officer, MakeMyTrip to resolve these disputed matters.

You may escalate the previous disputes to this appointed nodal officer with relevant information about the case. The grievance should be lodged within 30 days after receiving the final resolution from the customer executive of level 1 or the expiry of the given time limit. For the escalation, use e-mail, or submit the online grievance to the authorized person via the online grievance portal.

If customers desire may also write a grievance letter by mentioning the following details:

  • The subject of an unsatisfactory or unresolved complaint
  • Booking Id (Confirmation Number)
  • Reference/token number of previously submitted complaint
  • A brief description of the nature of the grievance or disputed matter
  • Reason of dissatisfaction
  • Copies of relevant documents like invoices, images/videos of products, or other evidence.
  • Communication details – Name, e-mail, and contact number

Official Details of Grievance Officer (GO), MakeMyTrip to Lodge a Grievance:

Escalate Online Grievance (GO, MMT) Lodge Grievance
E-mail grievanceofficer@makemytrip.com
MMT Grievance Support Click Here
Send by Post Grievance Officer, MakeMyTrip (India) Private Limited, 19th Floor, Tower B, Building No. 5, DLF Epitome, DLF Phase 3, Cybercity, Gurugram – 122001

Tips – If submitted by post, keep a copy of the grievance letter to yourself for future reference. Have you submitted the grievance to GO, MMT? The acknowledgement receipt will be sent within 3 days by the MMT after receiving the letter. If submitted by online portal or e-mail, the receipt will be provided immediately. Use it as proof of submission.

Not satisfied with the decision delivered by the Grievance Officer? Now, you have one last option, which is the National Consumer Protection Form of your country. Let us know the procedure and required details to file a petition to the concerned consumer courts/commission of your region.


National Consumer Forums

Have complaints regarding breach of terms of service, unethical business practices, or violation of consumer rights by MakeMyTrip? If Yes! Certainly, you should file a petition regarding the disputed matter/case to the National Consumer Protection Forum of the nation.

Required Details:

  • Name, Contact Number, and Address
  • The subject of disputed consumer product/service
  • Nature of disputed case/matter
  • Short summary of the case with relevant and appropriate evidence
  • Copies of invoices and proofs (images, videos, etc.) as prescribed by the consumer forum.
  • Any details asked by the consumer forum.

In India, First, seek help from the National Consumer Helpline of the Ministry of Consumer Affairs and further, escalate the consumer disputes by E-DAAKHIL portal to the Consumer Disputes Redressal Commission at District, State, or National level based on the disputed amount.

In the USA, file a complaint to the Federal Trade Commission to settle consumer disputes. You may also initiate arbitration by contacting American Arbitration Association (ADR) by notifying MakeMyTrip.

Finally, In UAE, you may approach the Supreme Consumer Protection Committee, Dubai to initiate the case of the disputed matter. Provide relevant information related to the disputed or defective product or service offered by the company (MakeMyTrip).

For other countries of the world, visit National Consumer Authorities to raise the disputed matter and get a remedy or settle the dispute as per the regulatory rules and laws of your country.


Frequently Asked Questions about MakeMyTrip

Q. What is the customer care number of MakeMyTrip?

A. The customer care numbers of MakeMyTrip for flights/ hotels/ holidays are +911244628747, +911242898000, and +911245045105. The toll-free helpline numbers for MMT payment security are 18001028747 and 1800118747.

Q. What are the international helpline numbers of MMT?

A. Call the international Air helpline number – +911244781997 for new bookings. In the USA, the MakeMyTrip helpline numbers are 18004634210 and +911244781925 (International). In UAE, call the MMT helpline numbers +971600521404 and +9718000180004 to get help or register complaints.

Q. Where can I approach if my complaints are not resolved by MakeMyTrip Customer Support Service?

A. First, escalate the unresolved or unsatisfactory complaints to the appointed Compliance/ Grievance Officer of MakeMyTrip. If not satisfied with the final decision of this authorized official, file a petition to the National Consumer Authority of your nation and settle the consumer disputes with arbitration or as per the verdict of the consumer commission.


Reference

First published on:

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Complaint Hub has verified all the information on the post. If you have not found any solution, or information related to your issue, or want guidance to get redressal of any unique problem/complaint then you can connect with us without any hesitation.

You can message us directly from our Contact Us page or mail us at SUPPORT - help.complainthub@gmail.com. We will respond to you with the procedure and guidance for your issues to get a faster resolution.

Read the Terms and Conditions to use the information for any commercial or profit purpose (Don't violate the Terms of Use). All the information is provided for self-help and guidance to know the rights of the common people.

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User Reviews (8)

SG
Shamsundar Gadgil
Sep 15, 2024

Spice jet booking from Mumbai to ayodhya continuously failing for last one hour.

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
No customer care one on one talking facility
WA
Winston Aloysius
Aug 20, 2024

Complaint regarding a driver's behaviour

Good afternoon team, I had a wonderful trip with my family which was arranged by Manish, one of your colleagues(Booking ref: NL2102374477832). The trip was to Manali and Shimla area for a 6 day trip. At the start Manish was helpful, but towards the end he wasn't much of a help. I had contacted Manish to raise this incident (which is mentioned below) but he wasn't helpful, so I raised it with Monica (MMT representative). So, the issue happened on 23/05/2024. Our driver was Taranjeet Singh, who was a nice chap at the beginning. He picked us up from Delhi and we headed to Manali for a 6 day trip. In the beginning he was ok. He showed us around. But towards the end he showed his avariciousness. We went to Koksar. He stopped near a shop (Shop No:123), and it seemed like he knew the shopkeeper. The shopkeeper showed the package for the trip towards Koksar and the activities which cost me Rs 5000. I know that it was expensive. But I opted for my kid to have fun. The shopkeeper arranged a driver as well. Then the shopkeeper and the driver had a chat and the driver said he will take us up to KOKSAR. He took us up, at that moment he did not mention anything about money. But the day after (24/05/24), he was asking for money for which he had taken us up to the Koksar hill. He himself said he shouldn't have done it as it is against Make My Trip policy, he does that often so he can get extra money. First, I said no, then he kept insisting for money. It is a new place for us and I don't know what this driver will do. He knew loads of drivers, as he was always on the phone with other drivers, giving them instructions. On 24/05/24, morning when we were checking out from the hotel he said he wanted that money to be transferred to his bank account and he sent his bank account details through Whatsapp (Screenshot attached). At that moment I refused to give money to him, but then he forced  me to pay. I gave him Rs 1000 via Paytm, but then he said he wants more money, at that time I said I won't let him have anymore. I told him, if you would have told me that you will charge me for that trip I wouldn't have gone up to Koksar. Then, he was on the phone to his friends and was saying that he didn't get the money. I was slightly scared, I know I could inform the police if anything needed/happened.About this incident, I have raised it to Manish and Monica who were MMT colleagues. I know that I have reported this earlier, so you could take necessary action against him and protect your other esteemed customers from having this bad experience. I didn't know that someone could be that covetous. I am not sure whether he still works with MMT. He was saying that he will be getting another job in 108 as a driver. I feel so sorry for the patients who travel with him. Drivers like him shouldn't be working with your esteemed company as these people will result in your goodwill being hindered. I hope that you will take necessary action against him.
NP
Nitin Patil
Aug 13, 2024

Refund not received

My reservation is for a flight from Kolhapur to Tirupati on June 16, set to depart on June 16. The booking date is May 14. On May 31, after a partial cancellation on May 15, I received the WhatsApp message below on my phone. Dear Nitin, Your KLH-TIR flight (ID: NF27O4DCL9QRBM1H1518) for 1 traveller(s) has been partially cancelled on 15 May 2024. We have initiated a refund of Rs 3899 for the same. The amount will be refunded to the payment mode you opted for while cancelling the ticket. You can also track the status and timeline of your refund at: https://app.mmyt.co/Xm2V/p45gtjm6 Team MakeMyTrip However, we have never received this amount as of yet. I ask for assistance in the same. Nitin Patil
L
Lykis
Apr 30, 2024

Huge trouble in travel- Flight tickets booked via MMT- had worst trip experience

Hi Make my trip Team I have recently booked a flight with make my trip Flight Ticket (Round trip) Booking ID: NN25BB01NNY02ABB7455, (Booked on 14 April 2024) Had faced 2 major problems. 1. Was not allowed to board in the selected flight- because of insufficient knowledge of Indigo staff- loss 13 hours of business time, money & business loss 2. My return ticket was cancelled even after making a request of not to cancel & I had to rebook an expensive ticket of another flight with double charges to Fly back home Need Refund of the Money loss – Please Sharing below in details I reached Airport 4 hours prior for check in from Mumbai to Dubai & was much before time to check in bag at Indigo counter However I was kept waiting at counter & was not allowed to board the flight, My passport along with my Emirate Id was circulated among various staff members of Indigo, Reason stating: Being Dubai residence I need to visit Dubai within 180 days & have exceeded 1 day extra- as per them it was 181 days- So Indigo team wanted me to submit a letter from Uae gov for this, I was advised to go online & submit all documents to get the letter & if I get it in an hour I would be allowed to board in the flight. I followed the instruction & spend 45- 50 mins on it, however, could not get revert in such short notice from Uae government, I had called various agents & family members at midnight to support & help here but could not get reply from Uae- site at midnight. I failed to attend my business meet, in cured huge business loss., & went through lots of mental torture & depression because of this & fall sick. I had no option but to call the hotels & cancel my booking. Similarly to login MMT app & cancel my return trip- Since the booking id was one & it was a return trip – cancellation was automatically ticked for both; I had no option to select one Flight here- as it is linked with Booking Id This flight that I was not allowed to board in was to depart @ 2.15 am on 26 with Flight Number 6E-1511- Since I was not allowed to board in I had to Exit from the airport, , I Luckily get call from agent saying Indigo staff is at fault & there is a calculation error from there end, I have enough days to enter Uae & do not need any Return letter from Uae gov Then I ran to Indigo Manager told him all the story again, they were not ready to accept their mistake in the beginning , that the way they were calculating the days were wrong & their staff had insignificant knowledge about it. Finally, they accepted it & agreed that I was eligible to board in the flight & their staff has done a mistake. Here they arranged a seat in another flight which was to depart at 15:00 hrs – 13 hours after my actual booked flight- &Flight Number 6E 1453 I had to sleep at airport & spend entire night waiting for the solution, went through lots of mental torture. Also, the new flight they offered would take me to Dubai next day evening- wherein I would completely miss my Entire day , Business exhibition & suffered Huge business loss I was even charged 4 K extra amount to allocate a seat with me in next flight – Although it a mistake from Indigo staff . I had no option but to accept it- Since after lot of waiting & discussion, I received t the confirmation of ticket & boarding with new flight number but old PNR number. (see the attachment of my actual boarding pass Flight Number 6E-1511-but the one I on barded was Flight Number 6E-1453) I immediately tried to go to MMT app & cancel my booking- but it wasn’t going through, so I called the customer care, & requested not to proceed with it, My call was made between 9.00 am to 11.00 am on 26th April from my number 9833682799- since you have call recordings save, request you to listen to the call please- I was assured that my request for cancellation was withdrawn . Then I flew to Dubai, after all trouble, delay, kiosk & business losss When I was trying to do web check- in when flying back from Dubai- Mumbai-I was informed by Vistara that my ticket is being cancelled by MMT (even though I had requested not to) I had to spend money again, rebook another ticker to Fly back on desired time. ( I was shocked & disheartened that even after request & confirmation my ticket was still cancelled) Its been 7 years I am booking tickets from MMT not just me, but my entire family & even my Company we had huge trust on MMT – But I had the worst experience this time not just from Indigo but even MMT I Sincerely request for returning my full amount of flight that was cancelled by you from Dubai to Mumbai with PNR-- WX6BEY- full amount. Also, since the booking with Indigo was not done directly & via MMT – request to get my money back from them , for the problem & money loss I had to go through because of insufficient knowledge of Indigo staff. Looking forward for positive reply from MMT team Thank you
N
Nil
Apr 24, 2024

Bus met with and Accident-No refund initiated

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
Hello Team, This is to inform that family and I was travelling from Bangalore to Pune on Orange Travels booked via Make my trip (PNR-59AA43A6) and we met with a major accident because of rash driving. Our bus got toppled down and my 7-year-old kid and wife had major injuried.My kid was admitted to Noble hospital Pune for 7 days and gone through a surgery. I demand a refund (7035 rs) on my ticket and Orange Travel have agreed for that and it should come from Make my trip which is the platform I booked the ticket. Also next time please ensure you do some background checks before suggesting us on various partners as we are trusting you guys and doing the bookings. regards Sabith
N
Navdeep
Apr 20, 2024

Failed booking of hotel

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
I not received my refund of hotel booking failed
x
xyz
Apr 17, 2024

Go air flight cancelled not refunded by Make my trip-NL2103283800600

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
Go air flight cancelled not refunded by Make My Trip. Absolute no response, almost a year now, and no option to talk to customer care in IVR, mail auto response is to close the query without asking concerns, if you want to book 1000 ppl will give you a call, pathetic service.
S
Sreekanth
Apr 13, 2024

Worst service

False and fake app , not even respond ., ready to take easy money from customers , second time i cheated by make my trip

Ratings

Overall (0.5 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)

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Featured

No customer care one on one talking facilityGood afternoon team, I had a wonderful trip with my family which was arranged by Manish, one of your colleagues(Booking ref: NL2102374477832). The trip was to Manali and Shimla area for a 6 day trip. At the start Manish was helpful, but towards the end he wasn't much of a help. I had contacted Manish to raise this incident (which is mentioned below) but he wasn't helpful, so I raised it with Monica (MMT representative). So, the issue happened on 23/05/2024. Our driver was Taranjeet Singh, who was a nice chap at the beginning. He picked us up from Delhi and we headed to Manali for a 6 day trip. In the beginning he was ok. He showed us around. But towards the end he showed his avariciousness. We went to Koksar. He stopped near a shop (Shop No:123), and it seemed like he knew the shopkeeper. The shopkeeper showed the package for the trip towards Koksar and the activities which cost me Rs 5000. I know that it was expensive. But I opted for my kid to have fun. The shopkeeper arranged a driver as well. Then the shopkeeper and the driver had a chat and the driver said he will take us up to KOKSAR. He took us up, at that moment he did not mention anything about money. But the day after (24/05/24), he was asking for money for which he had taken us up to the Koksar hill. He himself said he shouldn't have done it as it is against Make My Trip policy, he does that often so he can get extra money. First, I said no, then he kept insisting for money. It is a new place for us and I don't know what this driver will do. He knew loads of drivers, as he was always on the phone with other drivers, giving them instructions. On 24/05/24, morning when we were checking out from the hotel he said he wanted that money to be transferred to his bank account and he sent his bank account details through Whatsapp (Screenshot attached). At that moment I refused to give money to him, but then he forced  me to pay. I gave him Rs 1000 via Paytm, but then he said he wants more money, at that time I said I won't let him have anymore. I told him, if you would have told me that you will charge me for that trip I wouldn't have gone up to Koksar. Then, he was on the phone to his friends and was saying that he didn't get the money. I was slightly scared, I know I could inform the police if anything needed/happened.About this incident, I have raised it to Manish and Monica who were MMT colleagues. I know that I have reported this earlier, so you could take necessary action against him and protect your other esteemed customers from having this bad experience. I didn't know that someone could be that covetous. I am not sure whether he still works with MMT. He was saying that he will be getting another job in 108 as a driver. I feel so sorry for the patients who travel with him. Drivers like him shouldn't be working with your esteemed company as these people will result in your goodwill being hindered. I hope that you will take necessary action against him.My reservation is for a flight from Kolhapur to Tirupati on June 16, set to depart on June 16. The booking date is May 14. On May 31, after a partial cancellation on May 15, I received the WhatsApp message below on my phone. Dear Nitin, Your KLH-TIR flight (ID: NF27O4DCL9QRBM1H1518) for 1 traveller(s) has been partially cancelled on 15 May 2024. We have initiated a refund of Rs 3899 for the same. The amount will be refunded to the payment mode you opted for while cancelling the ticket. You can also track the status and timeline of your refund at: https://app.mmyt.co/Xm2V/p45gtjm6 Team MakeMyTrip However, we have never received this amount as of yet. I ask for assistance in the same. Nitin PatilHi Make my trip Team I have recently booked a flight with make my trip Flight Ticket (Round trip) Booking ID: NN25BB01NNY02ABB7455, (Booked on 14 April 2024) Had faced 2 major problems. 1. Was not allowed to board in the selected flight- because of insufficient knowledge of Indigo staff- loss 13 hours of business time, money & business loss 2. My return ticket was cancelled even after making a request of not to cancel & I had to rebook an expensive ticket of another flight with double charges to Fly back home Need Refund of the Money loss – Please Sharing below in details I reached Airport 4 hours prior for check in from Mumbai to Dubai & was much before time to check in bag at Indigo counter However I was kept waiting at counter & was not allowed to board the flight, My passport along with my Emirate Id was circulated among various staff members of Indigo, Reason stating: Being Dubai residence I need to visit Dubai within 180 days & have exceeded 1 day extra- as per them it was 181 days- So Indigo team wanted me to submit a letter from Uae gov for this, I was advised to go online & submit all documents to get the letter & if I get it in an hour I would be allowed to board in the flight. I followed the instruction & spend 45- 50 mins on it, however, could not get revert in such short notice from Uae government, I had called various agents & family members at midnight to support & help here but could not get reply from Uae- site at midnight. I failed to attend my business meet, in cured huge business loss., & went through lots of mental torture & depression because of this & fall sick. I had no option but to call the hotels & cancel my booking. Similarly to login MMT app & cancel my return trip- Since the booking id was one & it was a return trip – cancellation was automatically ticked for both; I had no option to select one Flight here- as it is linked with Booking Id This flight that I was not allowed to board in was to depart @ 2.15 am on 26 with Flight Number 6E-1511- Since I was not allowed to board in I had to Exit from the airport, , I Luckily get call from agent saying Indigo staff is at fault & there is a calculation error from there end, I have enough days to enter Uae & do not need any Return letter from Uae gov Then I ran to Indigo Manager told him all the story again, they were not ready to accept their mistake in the beginning , that the way they were calculating the days were wrong & their staff had insignificant knowledge about it. Finally, they accepted it & agreed that I was eligible to board in the flight & their staff has done a mistake. Here they arranged a seat in another flight which was to depart at 15:00 hrs – 13 hours after my actual booked flight- &Flight Number 6E 1453 I had to sleep at airport & spend entire night waiting for the solution, went through lots of mental torture. Also, the new flight they offered would take me to Dubai next day evening- wherein I would completely miss my Entire day , Business exhibition & suffered Huge business loss I was even charged 4 K extra amount to allocate a seat with me in next flight – Although it a mistake from Indigo staff . I had no option but to accept it- Since after lot of waiting & discussion, I received t the confirmation of ticket & boarding with new flight number but old PNR number. (see the attachment of my actual boarding pass Flight Number 6E-1511-but the one I on barded was Flight Number 6E-1453) I immediately tried to go to MMT app & cancel my booking- but it wasn’t going through, so I called the customer care, & requested not to proceed with it, My call was made between 9.00 am to 11.00 am on 26th April from my number 9833682799- since you have call recordings save, request you to listen to the call please- I was assured that my request for cancellation was withdrawn . Then I flew to Dubai, after all trouble, delay, kiosk & business losss When I was trying to do web check- in when flying back from Dubai- Mumbai-I was informed by Vistara that my ticket is being cancelled by MMT (even though I had requested not to) I had to spend money again, rebook another ticker to Fly back on desired time. ( I was shocked & disheartened that even after request & confirmation my ticket was still cancelled) Its been 7 years I am booking tickets from MMT not just me, but my entire family & even my Company we had huge trust on MMT – But I had the worst experience this time not just from Indigo but even MMT I Sincerely request for returning my full amount of flight that was cancelled by you from Dubai to Mumbai with PNR-- WX6BEY- full amount. Also, since the booking with Indigo was not done directly & via MMT – request to get my money back from them , for the problem & money loss I had to go through because of insufficient knowledge of Indigo staff. Looking forward for positive reply from MMT team Thank youHello Team, This is to inform that family and I was travelling from Bangalore to Pune on Orange Travels booked via Make my trip (PNR-59AA43A6) and we met with a major accident because of rash driving. Our bus got toppled down and my 7-year-old kid and wife had major injuried.My kid was admitted to Noble hospital Pune for 7 days and gone through a surgery. I demand a refund (7035 rs) on my ticket and Orange Travel have agreed for that and it should come from Make my trip which is the platform I booked the ticket. Also next time please ensure you do some background checks before suggesting us on various partners as we are trusting you guys and doing the bookings. regards SabithMakeMyTrip Helpline Number: File an Online Complaint to MakeMyTrip PVT. LTD.