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Torrent Power Limited – Electricity Customer Care Numbers and Register Online Complaint About the Services of Electricity

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Torrent Power Limited, source – torrentpower.com

Torrent Power Limited is a private electricity distribution company. It provides electricity services in Ahmedabad, Gandhinagar, Surat, Dahej SEZ, and Dholera in Gujarat, Bhiwandi, Shil, Mumbra, and Kalwa in Maharashtra, Agra in Uttar Pradesh, and the union territories of Daman & Dieu and Dadra & Nagar Haveli. More than 3 million customers are getting electricity supply services from Torrent Power Limited.

If you are a customer of Torrent Power and facing such issues as interruptions in the power supply or have any problem related to the electricity services of Torrent Power Limited (TPLCP). Also, if you don’t know how to register such type of electricity complaint then you can use the below electricity complaint registration details to get redressal of your issue.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Customers can call on the toll-free customer care numbers of Torrent Power Limited to the concerned city’s call center or can register an online electricity complaint by using the account details on the portal of Torrent Power. All the Helplines are provided in the below sections with the details of the cities.

Tips – If your electricity complaint is not resolved by Torrent Power Limited within the given time limit or unsatisfied then you can approach the Consumer Grievance Redressal Forum, Torrent Power. Also, further, you can file a petition to the Electricity Ombudsman of the concerned state.

Cities Where Torrent Power Limited Provides Electricity Services:

  • Ahmedabad
  • Surat
  • Agra
  • Bhiwandi
  • Dahej
  • Shil, Mumbra & Kalwa
  • Diu – Daman
  • Dadra Nagar Haveli

Common Electricity Issues That Can Be Redressed:

  • Electricity power supply outages/failure
  • No power supply
  • Transformer issues
  • Electricity bill payment and other arrear-related issues
  • Streetlight issues
  • New electricity connection issues
  • Meter related complaints
  • Any other complaints

How to Register Electricity Complaint to Torrent Power Limited?

Torrent Power Limited has provided various helpline details for the customers to register electricity complaints. You can use the toll-free customer care numbers and also can register an online complaint by using the portal and also if your complaint is not resolved or unsatisfied you can lodge a grievance to Consumer Grievance Redressal Forum (CGRF), Torrent Power Limited and further you can file a petition to Electricity Ombudsman of the concerned states.

Official Details of the Torrent Power Limited for Helplines & Services of the Electricity Board:

Official Website torrentpower.com
Torrent Power Complaint Numbers View Helpline Numbers
Online Electricity Complaint Register Now
Request for Call Back Request Now
Report Electricity Theft Report Now
Report/Feedback Register Now
Mobile App Android | iOS

Other Electricity Services of Torrent Power:

Pay Online Electricity Bill Pay Now
Apply for the New Electricity Connection Apply Now
Solar Rooftop Application Apply Now
Offline Forms for Electricity Services View/Download

Toll-Free Customer Care Helpline Numbers of Torrent Power Limited

Customers of different cities can use the toll-free customer care numbers of Torrent Power Limited in your region. Following are the helpline numbers where you can register your complaint.

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Provide the following information while registering a complaint by customer care:

  • Service connection number
  • Your Name
  • Phone Number
  • Detail of the Address (Site location)

Toll-Free Torrent Power Electricity Customer Care and Complaint Numbers:

City Helpline Number E-mail
Ahmedabad, Gandhinagar 07922551912
07966551912
connect.ahd@torrentpower.com
Surat 02612551912 connect.srt@torrentpower.com
Agra 18001803124
05624242554
05622424554
connect.agra@torrentpower.com
Bhiwandi 18002672255
02522676767
connect.bhw@torrentpower.com
Dahej 02612551912 connect.dhj@torrentpower.com
Shil, Mumbra & Kalwa 18002677099
02522677099
02522286099
connect.smk@torrentpower.com
Dadra & Nagar Haveli 19126
18002339500
9099991912
connect.dnhdd@torrentpower.com
Daman & Diu 18002705551
9099991912
connect.dnhdd@torrentpower.com

Customers also can request a callback from the app or portal of Torrent Power Limited. Let us know the procedure to register an online electricity complaint.

Register Online Electricity Complaint to Torrent Power

Torrent Power has provided an online portal and mobile app to register an online electricity complaint to the concerned Electricity Board/Department of the region. Follow the below steps to register online an electricity complaint.

Lodge Online Electricity Complaint to Torrent Power:

Online Electricity Complaint Register Now
Know or Track Complaint Status Track Now

Procedure:

Torrent Power Online Electricity Complaint Guidance
source – torrentpower.com
  • Visit the above link and log in after selecting your city or Register account to access online services.
  • After successful login, select the online electricity complaint registration option
  • Fill out the complaint form and submit it.
  • Note down the complaint number and use it to track the status of the complaint.

Tips – If your complaint is not resolved by Torrent Power within the time limit (Check Below Section) or unsatisfied then you can lodge a grievance to the Consumer Grievance Redressal Forum (CGRF), Torrent Power.

Lodge Grievance to the Consumer Grievance Redressal Forum, Torrent Power

Torrent Power has a good mechanism system as per the Electricity (Regulation) Act, 2003. If your electricity complaint is not resolved within the given time limit as per the citizen charter of Torrent Power or unsatisfied with the final redressal then you can lodge a grievance to the Integrated Grievance Redressal System. If further your complaint is not resolved by the concerned department then you can lodge a grievance to the Consumer Grievance Redressal Forum of Torrent Power in your concerned city.

First, follow the below procedure to know how to lodge a successful grievance then use the official address of your city and send your grievance application to the CGRF of Torrent Power.

Procedure:

  • Write an application to the Consumer Grievance Redressal Forum of your city.
  • Provide the following information in the application form:
    • Name and address of the CGRF
    • Consumer Name and Contact Details
    • Type of Connection
    • Complaint number of previously registered complaints to Torrent Power Also attach response, if available)
    • Subject or type of electricity issue
    • The description of the issue
    • Attach a copy of all the supportive documents (For example – the latest electricity bill, connection details, personal id proof, or other documents)
    • The type of relief that you expect
    • Mention any type of monetary loss
    • Provide your signature
    • Keep a copy of the application form yourself for the future reference
  • Submit it to the CGRF Forum by post or visit the official address.

Official Address and Contact Details of Consumer Grievance Redressal Forum, Torrent Power

1. CGRF, Ahmedabad and Gandhinagar

Address:
CGRF – Torrent Power Limited
1st Floor, Naranpura Plug Point
Sola Cross Road, Naranpura
Ahmedabad – 380013

E-mail: consumerforum@torrentpower.com

2. CGRF, Surat

L-1: Internal Redressal Committee

Address:
Coordinator Redressal Committee,
Torrent Power Limited, Torrent House,
2nd Floor, Station Road, Surat – 395003

Phone: 02612400240, 9824009930
Fax No: 0261-2422171
E-mail: redressalcommitteesurat@torrentpower.com

L-2: Consumer Grievance Redressal Forum (CGRF)

Address:
Convenor, Redressal Forum,
Torrent Power Limited,
Torrent House, Third Floor,
Station Road, Surat – 395003.

Phone: 02612400240, 9824009930
Fax No: 0261-2422171
E-mail: consumerforumtpsl@torrentpower.com

3. CGRF, Agra

Address:
Electricity Consumer Grievance Redressal Forum,
B-696-698, Kamla Nagar, Agra-282001

Tips – If your complaint is not resolved by the Consumer Grievance Redressal Forum within 30 to 45 Days then you can file a petition to the Electricity Ombudsman of your concerned states.

File Petition to the Electricity Ombudsman

If you are a customer of Torrent Power and want to know where you should file a petition to the Electricity Ombudsman of your concerned state. Follow the following instructions to file a successful petition.

Procedure:

  • Write an application or download format from the concerned Electricity Ombudsman’s website.
  • Attach all the submitted documents and application forms to the Consumer Grievance Redressal Forum.
  • Attach all the required documents and consumer details.
  • Submit it to the Electricity Ombudsman of your concerned state.

Official Address and Contact Details of the Electricity Ombudsman:

1. Gujarat Electricity Regulatory Commission (GERC)

Electricity Ombudsman (Ahmedabad)

Address:
Barrack No. 3, Polytechnic, Ambawadi,
Ahmedabad- 380015.

Phone: +917926302689
Email: eleombahm@gercin.org, so.ombudsman@gercin.org
Website: https://gercin.org/

2. Uttar Pradesh Electricity Regulatory Commission (UPERC)

Electricity Ombudsman, Uttar Pradesh

Address:
Electricity Ombudsman Office Address
Vidyut Niyamak Bhawan, Vibhuti Khand,
Gomti Nagar, Lucknow-226010

Phone: +915222720856
Fax: +915222720857
Email: eo-up@uperc.org
Website: https://www.uperc.org/

3. Maharashtra Electricity Regulatory Commission (MERC)

Electricity Ombudsman, Mumbai

Address:
Office of the Electricity Ombudsman,
Maharashtra Electricity Regulatory Commission,
606 – 608, 6th Floor, Keshva Building,
Bandra Kurla Complex, Bandra (East), Mumbai – 400 051.

Phone: 02226592965, 02230680528
Fax: 02226592965
Email: secretary@mercombudsman.org.in
Website: http://www.mercombudsman.org.in

4. Joint Electricity Regulatory Commission (JERC), Union Territories

Electricty Ombudsman (Daman & Diu and Dadra & Nagar Haveli)

Address:
Office Of Electricity Ombudsman
3rd and 4th Floor, Plot No.55-56,
Pathkind Lab Building, Sector -18,
Udyog Vihar, Phase IV, Gurugram, Haryana

Website: http://jercuts.gov.in/

Tips – If you are unsatisfied with the final order of the Electricity Ombudsman, you can approach the Appellate Tribunal of Electricity, The High Court, and the Supreme Court of India.

Time Limit to Redress the Complaints and Services (Citizen Charter)

The Time limit for the redressal of the different electricity issues and also complaints by Torrent Power Limited.

Type of Complaint/Issues Time Limit
New Domestic & Non-domestic Connection 27-60 days
Bulk power connections 30-180 days
Reconnection of supply 24 hrs to 7 days
Temporary Supply 5 to 30 days
Transfer of service connection 7 days
Shifting of service connection/ lines/ equipment 7 to 30 days
Interruption in the power supply 4-24 hrs
Breakage of poles 12 hrs to 15 days
Conductor break down 12 hrs to 15 days
Failure of the distribution transformer or its associated switchgear 12 hrs to 15 days
Failure of the power transformer or its associated switchgear 12 hrs to 15 days
Quality of power supply complaints 3-180 days
Complaints on meter/metering system 7-15 days
Complaints regarding electricity bills 7-15 days
Where no additional information is required Same day
Where additional information/site visit is required 15 days

SourceTorrent Power’s consumer charter

Frequently Asked Questions about the Electricity Services of Torrent Power

Q. How can I track the status of the Electricity supply outage?
A. Customers of Torrent Power Limited can track the outage of the power supply by ‘track power outage‘ where you can know the outage in your region.

Q. If my complaint is not resolved by Torrent Power then where can I approach it?
A. If you are unsatisfied or the electricity complaint is not resolved can lodge a grievance to the Consumer Grievance Redressal Forum (CGRF), Torrent Power and further you can approach the Electricity Ombudsman of your state of the union territory.

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