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Swiggy response is very bad for the delayed order 173084826946873

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Regarding the order 173084826946873
I ordered and waited for more than 2 hours and the order got cancelled.
Neither the delivery guy nor the restaurant is picking call.
Even why the correct number of restaurant is not updated in swiggy.
And it’s just simply saying we will refund amount .
What’s the pain in making my teammates wait for my order.and after a long even without my consent order is cancelled which left me with eating maggie in canteen as there is no other option left.
My one of the one delivery free order is wasted , whatever the coupon i use got wasted and I got only the amount I paid and it’s mentioned I will be refunded with 119 coupon.
Is this that simple and such a simple response of making us wait .
And why this order is being accepted by restaurant if it’s not ready to provide .
And even swiggy is not updating any info for more than 1 and half hour.
Saying can I go ahead with cancel.
This is not the apt response from such a highly reputed organization.
Which makes me bad to order in such platform and allowing me to use other platforms to order food and force others to do so.

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