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Transaction wallet balance issue

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My name is mahammad Abdul gafoor and I had a mobikwik account since long ago and I am using all transactions through Mobikwik.On 17.02.2024 I made a mobile recharge Rs 666 through Mobikwik with wallet balance (Rs274.68) and credit card amount is Rs 391.32. So the amount (wallet balance + credit card amount) is deducted and recharge status is pending showing.So I was waiting up to either success or fail. After some time my credit card amount Rs 391.32 credited in my credit card but my Mobikwik wallet balance did not get back into my Mobikwik wallet till the date. So I raise the complaint in Mobikwik in several times and they are not give proper conclusion with this issue. Please help regarding this issue.

STILL 17.02.2024 DATED TRANSACTION SHOWING PENDING.

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