Tata Consumer Products Limited (TCPL) is a leading company, a subsidiary of Tata Group, that offers a range of products such as tea, coffee (Tata Coffee Grand), water, salt, spices, and more. The company aims to provide high-quality products and services to its customers and values their feedback and suggestions.
However, if you are not satisfied with any of the Tata Consumer Products or have any issues or complaints, you can follow the steps below to register your complaint about the consumer products.
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Level 1: Customer Care, Tata Consumer Products
The first step to registering a complaint is to contact the customer care of Tata Consumer Products or Simply Better. You can do this by:
- Complaint Online to Tata Consumer: File a complaint
- Complaint Number: Call the toll-free number 18003451720
- Email: Write an email to care@tataconsumer.com or customercare@tataconsumer.com
- Address: Sending a letter to the registered office address: Tata Consumer Products Limited, Kirloskar Business Park, Hebbal, Bengaluru – 560024.
You should provide your name, contact details, product details, batch number, date of purchase, and a brief description of your complaint. Also, attach any relevant documents or photos as proof of your complaint.
The customer care team will acknowledge your complaint within 48 hours or a specified timeframe and try to resolve it within 7 working days. If you are not happy with the resolution offered by the customer care team, you can escalate your complaint to the next level.
Note: For unresolved complaints regarding the quality of food products, supplements, or other food items, you can file a complaint with the Food Safety and Standards Authority of India (FSSAI).
Level 2: Customer Service Head, Tata Consumer Products Ltd.
The next level of escalation is to contact the Customer Service (CS) Head of Tata Consumer Products. The CS Head is a senior nodal officer who is responsible for handling customer grievances and ensuring customer satisfaction.
You can contact the nodal officer by:
- Email: Writing an email to care@tataconsumer.com
- Sending a grievance letter to the same address as above, with the subject line “Attention: Customer Service Head”
You should mention your complaint reference number, product details, and the reason for your dissatisfaction along with any relevant documents or photos as proof of your complaint.
The nodal officer will try to resolve it within 15 working days or as specified by the company. If you are not happy with the resolution offered by the nodal officer, you can escalate your complaint to the next level.
Level 3: File a Complaint to Consumer Forum
The final level of escalation is to contact the consumer forum or the consumer court. This is a legal option that you can pursue if you feel that your rights as a consumer have been violated or you have suffered any loss or damage due to Tata Consumer Products.
Please note: You can also lodge an informal consumer complaint to the National Consumer Helpline (NCH) of the Department of Consumer Affairs and Food.
You can file a complaint with the Consumer Disputes Redressal Commission (NCDRC) in your district or state, depending on the value of your claim. You will need to pay a nominal fee and submit a consumer complaint online through E-DAAKHIL along with the supporting documents and evidence.
The consumer forum or the consumer court will hear your case and pass judgment based on the facts and merits of your complaint. The judgment may include an order to Tata Consumer Products to replace, repair, or refund your product, or to pay compensation for any loss or damage caused to you.
You can find more information about the State Consumer Commission and how to file a complaint to the Commission.
Using the Complaint Hub App
An additional powerful tool for registering complaints is the Complaint Hub App. Here’s how you can use it:
- Install: If you don’t have it already, download the Complaint Hub App from your app store.
- Login/Register: Create an account on the app using your preferred method (email, phone number, social login).
- Location: Select your country, state, and district.
- Search: Search for “Tata Consumer Products” and select the company profile.
- Complaint Options: The Tata Consumer profile on the app will outline various methods available to register a complaint. There will be options aligning with Level 1, Level 2, and higher escalation methods, as well as links or processes to connect with higher consumer authorities.
We hope that your issues will be resolved by Tata Consumer Products Limited as per your expectations, if you need more help then contact us using the below available communication methods or the Complaint Hub profile from our App.
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