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Unavailability of WiFI and rude receptionist behaviour

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I am Atul Thomas, Booking ID EIV07988 stayed at Nandavanam Park, Palayam Road, Trivandrum from 21/08/24 to 22/08/24 for a PSC interview. The basic facility mentioned in the booking was the availability of a WiFi facility and I have to use it for my exam preparation. And the facility was not at all available there and it adversely affected by exam preparation. And when I complained about the same to the hotel reception the staff responded very rudely to me and said that it was not on them to provide me with the facility and if I have to put up with whatever I have now and they won’t provide with anything more. The mental agony I had to face was too much along with the adverse effect on my crucial exam preparation. So, look into the matter and do what is needed as soon as possible.

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