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APCPDCL: Electricity Complaint Helplines of Central Power Distribution Company of A.P. (Andhra Pradesh) Limited

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A.P. Central Power Distribution Company Limited (Source – apcpdcl.in)

Central Power Distribution Company of A.P. (Andhra Pradesh) Limited (APCPDCL) is a public-sector electricity distribution company owned by the state government of Andhra Pradesh. Eastern Ghat areas in central Andhra Pradesh come under this electricity company.

APCPDCL Circles of Electricity Services in Central Andhra Pradesh:

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.
  • Vijayawada
  • Guntur
  • CRDA (Capital Region Development Authority)
  • Ongole

If you have applied for a new electricity connection and the form is not accepted or the connection is not sanctioned. Your electricity bill is invoiced with fictitious arrears, wrong bills, payment issues, frequent electricity power supply off, transformer supply failure, or smart meter-related complaints.

These all complaints can be registered on the emergency toll-free helpline numbers that are provided by APCPDCL on their websites. Don’t worry, we have listed all the helpline numbers and WhatsApp numbers in the table. This information is available below where you can click on the number to call the concerned department.


Electricity Complaint Redressal Time: Immediate (24×7) or May take 6 to 60 days (Depending on the Issue)

Grievance Redressal Fee: ₹0/- (No Charges)


APCPDCL (Andhra Pradesh) Electricity Customer Care Helpline Numbers

Call APCPDCL (Andhra Pradesh) to complaint about electricity services on this toll-free customer care Helpline Number:

APCPDCL Electricity Complaint Helpline Number 1912
Regional Circle Phone Number View Contact Numbers
E-mails of Divisional Officer Click to email

Register Online Electricity Complaints to APCPDCL

Register online complaints about electricity Lodge Complaint Now
Register or Login for the online Services of APCPDCL Register/Login
Pay online electricity bill Pay Now

Procedure to register online electricity complaints

If any customer of APCPDCL wants to register a complaint then he or she may have two methods which are provided below with the procedure. Follow the process and complain about the electricity services or an online service of APCPDCL.

    1. Visit the table of online complaints about electricity and click the link to lodge an online complaint.
    2. Choose the type of complaint – 1. Sampadhan Complaint, 2. Theft Complaint, 3. Register Complaint
    3. For electricity services-related complaints, click on Register Complaint.
    4. Log in to your account (if already have one), or register by providing your name, email, and mobile number.
    5. Click on Complaints related in the menu and click on Register complaint.
    6. Fill out the following details:
      • Service Number (connection Number)
      • Mobile Number and Address
      • Choose a Complaint Type – 1. Meter related, 2. Bill related, 3. Supply related, 4. Incident, 5. Voltage related, 6. Transformer related
      • Choose an option from the Complaint subtype list
      • Provide detailed information on the electricity issue in the Remarks.
      • The final step, submit the complaint form and note down the reference number or complaint number to track the complaint status.

Approach the Consumer Grievance Redressal Forum of APCPDCL

If your issues with electricity services are not resolved by the helplines or online complaint portal services then customers of APCPDCL can lodge an online grievance against the previous complaints.

Follow the procedure to lodge an online grievance:

Step 1: Visit the table below in the online services section and click on the link of the Consumer Grievance Redressal Forum (CGRF) of APCPDCL (highlighted in red colour)

Step 2: Fill out the following information on the application form for CGRF:

  1. Name of the complaint
  2. Provide a detailed address of the complaint
  3. Select the circle, and enter – Pincode, mobile number, SCNo or RegNo(Registration Number)
  4. Select the nature of grievance (type of complaint) – Bill, supply, connection, or any other (a trick from the list)
  5. Fill in the details of the grievance, a reason to raise a grievance
  6. Write the nature of the relief that you want to get from the CGRF Forum
  7. Upload/attach the supporting document (references) (must include facts)
  8. Fill in the name in the declaration form section
  9. Provide details of Nomination ( If want to represent someone on behalf of you)

In the final step, click on the submit button, keep the reference number of your grievance application and print the final application form for further future requirements.

If the complaints are unresolved by CGRF, appeal to the Electricity Ombudsman of Andhra Pradesh.


APCPDCL (Central Andhra Pradesh) Electricity Complaints Types:

Complaint about electricity Issues of:

APCPDCL Electricity Bill-Related Complaints:

  • Electricity Bill is wrong, payment is paid or erroneous amount in your bill,
  • Electricity Bill updates related, facing issues for correction in the bill

Complaints of Transformer:

  • Defected fuse or Damage in transformation, Disrupted electricity power supply failure, blast, burning due to sparking
  • Overloaded power supply, high/low voltage, wire disconnected

APCPDCL Domestic or Smart Meter Defect Complaints:

  • Defective smart meter, Error in Meter reading accuracy, reading is not updating on a daily basis
  • Meter Category upgrade or degrade request, A new meter was requested but not provided by the department
  • Failure of smart meter, Meter Sparking, No Display, Loose connection at Terminal, No power supply, seal broken/ Meter not sealed, not working, Meter powered off
  • Meter Bypass, Meter Glass/Box Broken, Meter not properly clamped/Installed, issue in meter button
  • Other complaints related to the meter ( error, faults, etc.)
  • Meter relocation requests (APCPDCL Discom approval)

APCPDCL (Andhra Pradesh) New Electricity Connection Issues:

  • Reduction/ Enhancement of Load request, Non-Sanctioning of New Connection
  • Electricity Pole Related, Document Issues, the connection under the Saubhagya Scheme of the government

Electricity Theft Report to APCPDCL:

  • Report Electricity Theft in your neighbourhood, cash incentive scheme-related complaint

APCPDCL Andhra Pradesh Electricity Supply-Related Complaints

  • Electricity Voltage faults – 11KV Fault, 33KV supply fault, LT fault in the domestic wire
  • Electricity Power Transformer failure, fuse-related issues, frequent power cuts, outage, Street Light outage Complaints
  • Low Voltage, High Voltage, wire burning, open broken wires with live current, transformer power capacity increment
  • Lodge Grievance against a contractual person, an employee for a bribery/corruption
  • Emergency Electricity Accident Occurred, Possibility of Electricity Accident
  • Any suggestions, or complaints about electricity services of APCPDCL, Central Andhra Pradesh

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User Reviews (1)

A
Apspdcl
May 8, 2024

Custemer service

Power cut many times

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