Jammu & Kashmir Police or JKP is the law enforcement agency of the Indian Union territory of Jammu and Kashmir. The force has primary responsibilities in law enforcement and investigation, preventing criminal or unlawful activities, and protecting citizens within J&K. JKP comes under the direct control of the Ministry of Home Affairs, Government of India, and is headed by a Director General of Police (DGP).
Departments & Special Units:
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
- Armed Police
- Traffic Police
- Railway Police
- Crime Branch
- Crime Investigation Department (CID)
- Security Wing
Other special units are the special security group, counter-intelligence wing, technical wing, civil defence, home guard, and SDRF.
Administrative Structure:
- DGP Office, J&K Police: Headquarters of J&K, headed by the Director General of Police (DGP)
- Zone: Divided into 2 zones (Kashmir and Jammu), headed by the Inspector General of Police (IGP)
- Range: Divided into 7 ranges, headed by the Deputy Inspector General of Police (DIG)
- District: Divided into 23 districts, each headed by the Senior Superintendent of Police (SSP).
Need help or want to file a complaint to Jammu & Kashmir police? To file a police complaint or First Information Report (FIR), you can reach out to your local police station or call the designated helpline number. Alternatively, you may submit an online police complaint or e-FIR specifically for non-cognizable offences. Read the provided guidelines and detailed information of the Jammu & Kashmir Police below for further instructions.
How to File an Online FIR or Complaint to Jammu & Kashmir Police?
In Jammu & Kashmir, residents can report criminal or civil incidents to the police either through the citizen grievance portal of the Jammu & Kashmir Police online or by visiting the nearest local police station in person. For filing an online FIR, use the Crime and Criminal Tracking Network & Systems (CCTNS) provided by the Jammu & Kashmir Police.
Difference between a Police Complaint and an FIR:
- Police Complaint: An informal complaint that can be submitted orally or in writing. It is applicable for both cognizable and non-cognizable crimes.
- FIR (First Information Report): A formal report submitted to the police containing initial information about cognizable or non-cognizable offences (Criminal/Civil). This formal report should be filed with the designated officer at the local police station.
Tip: To learn more about FIR, read “Cognizable or Non-Cognizable Offence: How to file an FIR to Police?”
Grievance Redressal Mechanism
As per the citizen charter of the Jammu & Kashmir Police, the mechanism for redressing grievances related to citizen services is designed to be resolved by designated officers within specified timeframes. The police complaints can be escalated to higher authority, if not resolved.
You can call the J&K emergency helpline number, email your concerns, or file a complaint online to the police department.
Police Complaint or FIR Fee:
| Registration Fee | No Charges (₹0) |
| Resolution Period | As per the rules defined by j&K Police (read citizen charter) |
| FIR Filing | Immediately at the Police Station |
| Copy of FIR | Free of Cost (mandatory) |
The grievance redressal mechanism of J&K Police has 4 levels within each administrative division:
- Level 1: Senior Superintendent of Police (SSP), District
- Level 2: Deputy Inspector General of Police (DIG), Range
- Level 3: Inspector General of Police (IGP), Zone
- Level 4: Director General of Police (DGP), Jammu & Kashmir Police
Note: If your complaints concerning citizen services or police operations, including issues related to misconduct and corruption, are not addressed, you may file an online grievance through the “Jammu & Kashmir – Integrated Grievance Redress and Monitoring System (JK-IGRAMS).” This grievance can be directed to the Appellate Officer for the Jammu & Kashmir Police within the Government of Jammu & Kashmir.
File a Police Complaint or FIR to J&K Police
If you need the police to investigate something in Jammu & Kashmir, you can either go to your local police station in person or use the online e-FIR system, depending on whether it’s a civil or criminal matter.
Emergency Help:
- Emergency: In case of an emergency, just dial 112 (J&K–112 Emergency Response Support System (ERSS)) to report Police, Fire, Medical, or GRP emergencies. For direct assistance from the police control room, dial 100.
- Report Cybercrime: If you want to report cybercrime, call 1930 or file complaints with the cyber police through the National Cybercrime Reporting Portal.
1. Police Helpline Number
1. Police Control Room:
| Region, J&K Police | Helpline Number |
|---|---|
| Emergency Helpline Number (PCR) | 112, 100 |
| Kashmir | +911912481628, +911912481632 |
| Jammu | +911912566460, +911912566462 |
| J&K Delhi | +911123738366 |
| Email (HQ) | phqjk@jkpolice.gov.in |
2. Traffic Control Room:
| Region, J&K Traffic Police | Helpline Number |
|---|---|
| Srinagar | +911942455164, +919469807526 |
| Jammu | +911942451192, +9194191477332 |
| National Highway, Ramban | +911998266686, +919419993745 |
2. Lodge a Police Complaint
To file an online police complaint with Jammu & Kashmir Police, provide:
- Personal details: Name, Address, and ID Proof if needed.
- Incident location with the district mentioned.
- Complaint type: Crime, Incident, Cyber, or Miscellaneous.
- Subject of the complaint.
- Detailed description along with supporting documents (if any).
- Attach a scanned copy of the written application with the complainant’s signature/thumb impression (if required).
For Online Police Complaint:
| Complain to J&K Police | File a complaint |
| Track complaint status | Track now |
| Email (HQ) | phqjk@jkpolice.gov.in |
| X/Twitter | @JmuKmrPolice |
Have your complaints not been addressed within the specified period? You may escalate the case to the circle/district police headquarters.
3. File an FIR
To report an FIR to Jammu & Kashmir Police, visit the nearest Police Station for civil and criminal cases or file an informal e-FIR on the J&K Police portal.
Details needed:
- Complainant’s name and address.
- Incident details: Date, location, and description with associated facts.
- Victim information and statements.
- Stolen properties, if any.
- For stolen vehicle incidents: vehicle number, model, or registration details.
- Attach documents, images, or videos for a detailed FIR report.
After successful submission of your FIR, don’t forget to take a copy of the FIR and details of acknowledgement/FIR number (if not available in FIR copy).
| e-FIR to the J&K Police | File an FIR |
| Contact your Police Station | Click Here |
Need more information related to J&K Police? You may file an online RTI (Right to Information) request to the respective Police Department.
Level 1: District Superintendent of Police (SP), J&K Police
For unresolved matters at the local police station or divisional office, particularly in criminal or corruption cases, escalate your complaint to the District Superintendent of Police (SP) of the Jammu and Kashmir Police.
Contact District SP:
Level 2: Range Deputy Inspector General (DIG)
At level 2 in the Jammu and Kashmir Police hierarchy, a Deputy Inspector General (DIG) oversees law enforcement in each Range. If a case remains unresolved after contacting the District Superintendent of Police, escalate the matter to the respective Range DIG.
Contact Range DIG:
1. Kashmir Zone
| Designation, Range | Contact Information |
|---|---|
| DIG NKR Baramulla | Phone: +911954234771 Fax: +911954237889 Email: digbaramullaoff@jkpolice.gov.in |
| DIG SKR Anantnag | Phone: +911932222661 Fax: +911932222531 Email: N/A |
| DIG CKR Srinagar | Phone: +911942451133 Fax: +911942455064 Email: digsgroff@jkpolice.gov.in |
2. Jammu Zone
| Designation, Range | Contact Information |
|---|---|
| DIG Rajouri Poonch Range | Phone: +911962264887 Fax: +911962262480 Email: digrajourioff@jkpolice.gov.in |
| DIG Doda/Kishtwar/Ramban Range | Phone: +911998244363 Fax: +911998244349 Email: digdodaoff@jkpolice.gov.in |
| DIG Jammu -Samba -Kathua Range | Phone: +911912546508 Fax: +911912546750 Email: rphqjmu@jkpolice.gov.in |
| DIG Udhampur Reasi Range | Phone: +911992243666 Fax: +911992243777 Email: digudh@jkpolice.gov.in |
Level 3: Zonal Inspector General of Police (IGP), J&K
If your cases submitted at the Range level are not addressed within the specified period, you may escalate the disputed case to the Zonal Inspector General of Police (IGP).
Contact Zonal IGP:
| IGP, Zone | Contact Details |
|---|---|
| IGP Kashmir Zone | Phone: +911942458735, +911942456549 Fax: +911942457689, +911942455073 Email: igkmr@jkpolice.gov.in Address: Zonal Police Headquarters Batmallo, Srinagar Jammu & Kashmir India. |
| ADGP Jammu Zone | Phone: +911912542696, +911912544332 Fax: +911912560417 Email: igjammu@jkpolice.gov.in Address: CPO Complex, Panjtirthi, Jammu Jammu & Kashmir India. |
Level 4: Director General of Police (DGP), Jammu and Kashmir Police
In the Jammu and Kashmir Police, the Director General of Police (DGP) serves as the administrative Head of the J&K Police. The DGP has authority over all police matters, including the regions of Zonal Inspector General of Police (IGP) and Range Deputy Inspector General of Police (DIG). In case of unresolved complaints or cases, it is advised to escalate the matter to the DGP Office.
Contact J&K DGP Office:
| Designation, J&K Police | Contact Details |
|---|---|
| DGP, J&K | Phone (Srinagar): +911942443011, +911942443012 Phone (Jammu): +911912430871, +911912430841 Fax: +911942443010 (Srinagar); +911912430834 (Jammu) Email: dgpjkphq-eoff@jkpolice.gov.in, dgp-chamber@jkpolice.gov.in |
| ADGP, Hqrs/Coordination | Phone: +911942443014 (Srinagar); +911912454064 (Jammu) |
| Special DG, Crime | Phone (Jammu): +911912572475; +911912564210 (Fax) Phone (Srinagar): 1942489026; +911942489025 (Fax) |
| IGP, Traffic J&K (Additional Charge) | Phone (Srinagar): +911942455034 Phone (Jammu): +911912467302; +911912467307 (Fax) Email: igtraffic@jkpolice.gov.in |
| ADG, Railways | Phone: +911942481983 (Srinagar); +911912467938 (Jammu) Email: igrail@jkpolice.gov.in |
| SSP, CID Headquarters | Phone: +911912582962 Email: sspcidhqrs@jkpolice.gov.in |
For specialized assistance within the Jammu and Kashmir Police, follow the guidelines defined by the relevant department. Contact the control room at the DGP HQ Control Room or Local Police Headquarters for additional support.
You may also take guidance and support from the nearest police station, and consider consulting with a legal professional, such as a lawyer, for insights into potential legal actions or remedies within the jurisdiction of Jammu and Kashmir.
