Download the ComplaintHub App

Download the ComplaintHub App

Jammu & Kashmir Police: How to Register an Online FIR or Complaint to J&K Police?


Didn't find any solution? Ask in Complaint Hub Citizen Community, we will help you.

Leave A Review

Customer Service
Quality of service or product
Jammu & Kashmir Police Logo
Jammu & Kashmir Police (Source:

Jammu & Kashmir Police or JKP is the law enforcement agency of the Indian Union territory of Jammu and Kashmir. The force has primary responsibilities in law enforcement and investigation, preventing criminal or unlawful activities, and protecting citizens within J&K. JKP comes under the direct control of the Ministry of Home Affairs, Government of India, and is headed by a Director General of Police (DGP).

Departments & Special Units:

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.
  • Armed Police
  • Traffic Police
  • Railway Police
  • Crime Branch
  • Crime Investigation Department (CID)
  • Security Wing

Other special units are the special security group, counter-intelligence wing, technical wing, civil defence, home guard, and SDRF.

Administrative Structure:

  • DGP Office, J&K Police: Headquarters of J&K, headed by the Director General of Police (DGP)
  • Zone: Divided into 2 zones (Kashmir and Jammu), headed by the Inspector General of Police (IGP)
  • Range: Divided into 7 ranges, headed by the Deputy Inspector General of Police (DIG)
  • District: Divided into 23 districts, each headed by the Senior Superintendent of Police (SSP).

Need help or want to file a complaint to Jammu & Kashmir police? To file a police complaint or First Information Report (FIR), you can reach out to your local police station or call the designated helpline number. Alternatively, you may submit an online police complaint or e-FIR specifically for non-cognizable offences. Read the provided guidelines and detailed information of the Jammu & Kashmir Police below for further instructions.

How to File an Online FIR or Complaint to Jammu & Kashmir Police?

In Jammu & Kashmir, residents can report criminal or civil incidents to the police either through the citizen grievance portal of the Jammu & Kashmir Police online or by visiting the nearest local police station in person. For filing an online FIR, use the Crime and Criminal Tracking Network & Systems (CCTNS) provided by the Jammu & Kashmir Police.

Difference between a Police Complaint and an FIR:

  • Police Complaint: An informal complaint that can be submitted orally or in writing. It is applicable for both cognizable and non-cognizable crimes.
  • FIR (First Information Report): A formal report submitted to the police containing initial information about cognizable or non-cognizable offences (Criminal/Civil). This formal report should be filed with the designated officer at the local police station.

Tip: To learn more about FIR, read “Cognizable or Non-Cognizable Offence: How to file an FIR to Police?

Grievance Redressal Mechanism

As per the citizen charter of the Jammu & Kashmir Police, the mechanism for redressing grievances related to citizen services is designed to be resolved by designated officers within specified timeframes. The police complaints can be escalated to higher authority, if not resolved.

You can call the J&K emergency helpline number, email your concerns, or file a complaint online to the police department.

Organizational Structure of Jammu and Kashmir Police
Organizational Structure of Jammu and Kashmir Police (Source:

Police Complaint or FIR Fee:

Registration Fee No Charges (₹0)
Resolution Period As per the rules defined by j&K Police (read citizen charter)
FIR Filing Immediately at the Police Station
Copy of FIR Free of Cost (mandatory)

The grievance redressal mechanism of J&K Police has 4 levels within each administrative division:

  • Level 1: Senior Superintendent of Police (SSP), District
  • Level 2: Deputy Inspector General of Police (DIG), Range
  • Level 3: Inspector General of Police (IGP), Zone
  • Level 4: Director General of Police (DGP), Jammu & Kashmir Police

Note: If your complaints concerning citizen services or police operations, including issues related to misconduct and corruption, are not addressed, you may file an online grievance through the “Jammu & Kashmir – Integrated Grievance Redress and Monitoring System (JK-IGRAMS).” This grievance can be directed to the Appellate Officer for the Jammu & Kashmir Police within the Government of Jammu & Kashmir.

File a Police Complaint or FIR to J&K Police

If you need the police to investigate something in Jammu & Kashmir, you can either go to your local police station in person or use the online e-FIR system, depending on whether it’s a civil or criminal matter.

Emergency Help:

1. Police Helpline Number

1. Police Control Room:

Region, J&K Police Helpline Number
Emergency Helpline Number (PCR) 112100
Kashmir +911912481628, +911912481632
Jammu +911912566460, +911912566462
J&K Delhi +911123738366
Email (HQ)

2. Traffic Control Room:

Region, J&K Traffic Police Helpline Number
Srinagar +911942455164, +919469807526
Jammu +911942451192, +9194191477332
National Highway, Ramban +911998266686, +919419993745

2. Lodge a Police Complaint

To file an online police complaint with Jammu & Kashmir Police, provide:

  1. Personal details: Name, Address, and ID Proof if needed.
  2. Incident location with the district mentioned.
  3. Complaint type: Crime, Incident, Cyber, or Miscellaneous.
  4. Subject of the complaint.
  5. Detailed description along with supporting documents (if any).
  6. Attach a scanned copy of the written application with the complainant’s signature/thumb impression (if required).

For Online Police Complaint:

Complain to J&K Police File a complaint
Track complaint status Track now
Email (HQ)
X/Twitter @JmuKmrPolice

Have your complaints not been addressed within the specified period? You may escalate the case to the circle/district police headquarters.

3. File an FIR

To report an FIR to Jammu & Kashmir Police, visit the nearest Police Station for civil and criminal cases or file an informal e-FIR on the J&K Police portal.

Details needed:

  • Complainant’s name and address.
  • Incident details: Date, location, and description with associated facts.
  • Victim information and statements.
  • Stolen properties, if any.
  • For stolen vehicle incidents: vehicle number, model, or registration details.
  • Attach documents, images, or videos for a detailed FIR report.

After successful submission of your FIR, don’t forget to take a copy of the FIR and details of acknowledgement/FIR number (if not available in FIR copy).

e-FIR to the J&K Police File an FIR
Contact your Police Station Click Here

Need more information related to J&K Police? You may file an online RTI (Right to Information) request to the respective Police Department.

Level 1: District Superintendent of Police (SP), J&K Police

For unresolved matters at the local police station or divisional office, particularly in criminal or corruption cases, escalate your complaint to the District Superintendent of Police (SP) of the Jammu and Kashmir Police.

Contact District SP:

Designation, District Contact Details
SP Awantipora Phone: +911933247702, +911933247369
PCR: +911933247067
SP Bandipora Phone: +911957226551
SSP Baramulla Phone: +911952234217
PCR: +91195234410
SP Budgam Phone: +911951255240, +911951255204
PCR: +911951255207
SSP Ganderbal Phone: +911942416808, +911942416443
PCR: +911942416478
SP Handwara Phone: +911955262600, +911955262101
PCR: +911955262295
SSP Kishtwar Phone: +911995259353, +911995261439
PCR: +911995261211
SSP Kulgam Phone: +911931260253
PCR: +911931260160
SSP Kupwara Phone: +911955252450
PCR: +911955252451
SP Poonch Phone: +911965220408, +911965221369
PCR: +911965220258
SP Pulwama Phone: +911933241237, +911933241932
PCR: +911933241280
SP Reasi Phone: +911991244663
PCR: +911991244956
SSP Rajouri Phone: +911962262240, +91196262359
PCR: +91196262515
SP Ramban Phone: +91199826664
PCR: +911998262248
SP Sopore Phone: +911954222313
PCR: +911954222312
SSP Srinagar Phone: +911942455047, +911942453897
PCR: +911942452098
SP Udhampur Phone: +911992270210, +91199270027
PCR: +91199276915

Level 2: Range Deputy Inspector General (DIG)

At level 2 in the Jammu and Kashmir Police hierarchy, a Deputy Inspector General (DIG) oversees law enforcement in each Range. If a case remains unresolved after contacting the District Superintendent of Police, escalate the matter to the respective Range DIG.

Contact Range DIG:

1. Kashmir Zone

Designation, Range Contact Information
DIG NKR Baramulla Phone: +911954234771
Fax: +911954237889
DIG SKR Anantnag Phone: +911932222661
Fax: +911932222531
Email: N/A
DIG CKR Srinagar Phone: +911942451133
Fax: +911942455064

2. Jammu Zone

Designation, Range Contact Information
DIG Rajouri Poonch Range Phone: +911962264887
Fax: +911962262480
DIG Doda/Kishtwar/Ramban Range Phone: +911998244363
Fax: +911998244349
DIG Jammu -Samba -Kathua Range Phone: +911912546508
Fax: +911912546750
DIG Udhampur Reasi Range Phone: +911992243666
Fax: +911992243777

Level 3: Zonal Inspector General of Police (IGP), J&K

If your cases submitted at the Range level are not addressed within the specified period, you may escalate the disputed case to the Zonal Inspector General of Police (IGP).

Contact Zonal IGP:

IGP, Zone Contact Details
IGP Kashmir Zone Phone: +911942458735, +911942456549
Fax: +911942457689, +911942455073
Address: Zonal Police Headquarters Batmallo, Srinagar Jammu & Kashmir India.
ADGP Jammu Zone Phone: +911912542696, +911912544332
Fax: +911912560417
Address: CPO Complex, Panjtirthi, Jammu Jammu & Kashmir India.

Level 4: Director General of Police (DGP), Jammu and Kashmir Police

In the Jammu and Kashmir Police, the Director General of Police (DGP) serves as the administrative Head of the J&K Police. The DGP has authority over all police matters, including the regions of Zonal Inspector General of Police (IGP) and Range Deputy Inspector General of Police (DIG). In case of unresolved complaints or cases, it is advised to escalate the matter to the DGP Office.

Contact J&K DGP Office:

Designation, J&K Police Contact Details
DGP, J&K Phone (Srinagar): +911942443011, +911942443012
Phone (Jammu): +911912430871, +911912430841
Fax: +911942443010 (Srinagar); +911912430834 (Jammu)
ADGP, Hqrs/Coordination Phone: +911942443014 (Srinagar); +911912454064 (Jammu)
Special DG, Crime Phone (Jammu): +911912572475; +911912564210 (Fax)
Phone (Srinagar): 1942489026; +911942489025 (Fax)
IGP, Traffic J&K (Additional Charge) Phone (Srinagar): +911942455034
Phone (Jammu): +911912467302; +911912467307 (Fax)
ADG, Railways Phone: +911942481983 (Srinagar); +911912467938 (Jammu)
SSP, CID Headquarters Phone: +911912582962

For specialized assistance within the Jammu and Kashmir Police, follow the guidelines defined by the relevant department. Contact the control room at the DGP HQ Control Room or Local Police Headquarters for additional support.

You may also take guidance and support from the nearest police station, and consider consulting with a legal professional, such as a lawyer, for insights into potential legal actions or remedies within the jurisdiction of Jammu and Kashmir.


First published on:


Complaint Hub has verified all the information on the post. If you have not found any solution, or information related to your issue, or want guidance to get redressal of any unique problem/complaint then you can connect with us without any hesitation.

You can message us directly from our Contact Us page or mail us at SUPPORT - We will respond to you with the procedure and guidance for your issues to get a faster resolution.

Read the Terms and Conditions to use the information for any commercial or profit purpose (Don't violate the Terms of Use). All the information is provided for self-help and guidance to know the rights of the common people.


User Reviews (1)

Cafe ,4
May 5, 2024

Harassment in cafe

Pls help me


Overall (0 out of 5)


Filing a complaint about government hospitals

Where to file a complaint against government hospitals?

Haryana CM Grievance Cell Logo

Haryana CM Grievance Cell: File a Complaint About Public Services, Government Offices, or Departments in Haryana?


HMWSSB: How to File a Water Complaint to Hyderabad Metropolitan Water Supply and Sewerage Board?

Chennai City Police Logo

Chennai Police: How to File a Police Complaint and FIR to Chennai City Police?


Pls help meJammu & Kashmir Police: How to Register an Online FIR or Complaint to J&K Police?