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Redbus Helpline Number: File an Online Complaint to Redbus

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redBus, (source – www.redbus.in)

Redbus is an online bus ticket booking platform where customers can book buses globally. It is a subsidiary of MakeMyTrip Limited. The global presence of Redbus is across Indonesia, Columbia, Singapore, Malaysia, and Peru. Along with this, it is one of the largest online bus ticketing networks in India.

Have any complaints regarding Redbus? Yes! Certainly, you must contact the customer support team of Redbus or an authorized agent to get redressal of the occurred issues. The issues might be pertaining to cancellation of online booking, payment/refund, travel insurance, failures of transactions, or other disputed matters.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

All the problems and grievances will be resolved by the dedicated Rebus customer helpline numbers or online support assistants (available 24×7). You can file a complaint using the integrated complaint registration and redressal mechanism which consists of 2 levels.

Want to initiate a complaint? Why not! call the toll-free customer care number or Redbus helpline number of your region, e-mail your concern, or file an online complaint to the support team (live chat). Don’t forget to mention the booking Id (if have one).

Not satisfied with redressal? Don’t worry! Escalate this unsatisfactory grievance to the designated Grievance Officer, Redbus within 30 days (if no action has been taken in the last 30 days).

Issues Can Be Resolved:

  • Booking: bus ticket booking, cancellation, non-availability of seats, issues with bus operator after booking an online ticket, booking of bus/trains/ taxis/cabs or hotels (if available), or other complaints regarding booking (online or offline mode).
  • Payment: Issues related to higher service charges, declined payment, reserved seats, deposit/refund, insurance claims against travel accidents or luggage, and other problems of payment or charges of travel products & services offered by Redbus.
  • Travel: Concerns related to the booked bus, facilities, delayed bus, refund against delayed bus from the destination, disputes with bus operator, or lack of facilities in the bus (not as per the standards described by RedBus).
  • Products: Any travel products or services of Redbus for the customers like travel insurance, luggage charges, pilgrimage package, special packages, food & fun deals, hotel bookings, premium travel packages, booking of a bus, etc.
  • Others: Complaints pertaining to the services, offers/coupons/discounts, and travel products offered by Redbus but not listed above.

Are you not satisfied with the decision of the grievance officer? Finally, you may file a petition or escalate the disputed consumer matter to the National Consumer Authorities of your country with relevant documents like invoices, booking details, images/videos of the product/service, or other evidence to get compensation against monetary loss or paid services of Redbus.


How to File a Complaint to Redbus?

Do you want to know the right procedure to raise an issue with Redbus? Sure! Redbus has an integrated and fast customer support service to redress the issues pertaining to services and travel products offered by it. For this, a 2 tier mechanism is available where you can initiate a complaint.

Complaint Registration Fee and Redressal Time Limit:
Registration Fee No Charges (₹0)
Redressal Time Limit Up to 30 days (read terms of service of RedBus)

In tier 1, register a complaint to the customer support team. To initiate a resolution, you can call the helpline number or RedBus toll-free customer care number to seek help or raise a complaint to the customer care agent.

Also, send an e-mail or chat with the customer support assistant (live chat) to lodge an online complaint. Don’t forget to mention information related to booking a bus or specific services that you have purchased. Lastly, take a reference/token number to track the status.

Have you been not satisfied with the final resolution? Obviously, this can happen. In this condition, escalate the disputed complaint to the Grievance Officer, RedBus in tier 2. You may contact the authorized person by sending an e-mail or raising an online grievance. If you desire, write a grievance letter with appropriate details.

Note – Not resolved or dissatisfied with the final decision? In this uncertain situation, you should approach the National Consumer Authority (Trade Protection Forum) of your country to file a petition. The Indian consumers may lodge a complaint to the National Consumer Helpline, the Ministry of Consumer Affairs or the Consumer Disputes Redressal Commission (E-DAAKHIL).


RedBus Customer Care Number

Do you want to call the customer support service of Redbus? Definitely, contact the customer support team by calling on the customer care number or helpline number of RedBus within your nation. You may also contact the bus operator, local travel agent, or branch offices of your region to raise concerns regarding the booking or cancellation of a bus/train or cab/taxi.

Provide the Following Information:

  • Booking Id (Confirmation Number) of RedBus
  • Nature of complaint
  • A short summary of a disputed matter or issue
  • Other details or information (if asked by customer support)

Redbus Customer Care Numbers to File a Complaint:

Redbus Customer Care Number +918030916640 (cancellation)
RedBus Helpline Number +919945600000
E-mail care@redbus.in
E-mail (Agent) support@seatseller.in
Bus Operator Contact Details Click to contact
Regional Branch Office Click Here
Travel Insurance Help Click Here

Successfully registered complaint? Now, ask for the reference/token number of the submitted concern to track the status and escalate the matter (if not resolved). You may also contact the regional office of the RedBus, the travel agent, or the respective bus operator regarding the facilities and queries for the availability of seats or fares.

Alright, now you know the contact details of customer care and obviously, you have filed the complaint. But, have your complaint been resolved? If not, escalate it to the Grievance Officer as mentioned below.

Before this, you may also file an online complaint to the Redbus assistant (live chat support). Let us find out about this in a detailed way.


File an Online Complaint

The easiest and fastest way to file a complaint is online mode. So, Redbus has its self-care to provide help and customer support 24×7. You may lodge an online complaint regarding the issues of new bus/train booking, technical problems, referrals/offers, redBus wallet, or other disputed matters.

Have you booked any services of RedBus Tickets, Train Tickets (redRail), or Cabs & Bus Hire (ryde)? Are you facing problems with these services? Yes! Then you should lodge an online complaint to Redbus Help (Customer Support) as soon as possible).

Online Customer Support by RedBus - Guide
Online Customer Support by RedBus – Guide (redbus.in)

Provide the Following Details to the Support Team:

  • Booked Ticket Number (Booking ID)
  • Nature of the disputed issue
  • A short description of the complaint
  • Relevant documents like invoices or any evidence like images/videos of bus/cab (if asked)

*Alert Don’t share any financial details with customer care agents even after being asked by trusted sources. Be aware and protect yourself from any scam or fraud.

Must log in to your account on Redbus via an online portal or mobile app to initiate an online conversation with a customer care executive or the online live assistant (24×7).

File an Online Complaint to Redbus:

Online Redbus Care File a Complaint
E-mail care@redbus.in, support@seatseller.in (agent)
Mobile App Android | iOS
Social Media Twitter | Facebook

Have you successfully lodged an online complaint? Noted down the token/reference number? As an aware person, you might have saved the reference number of the registered complaint.

As earlier mentioned, it can be used to track and escalate unresolved or unsatisfactory redressal provided by the online RedBus care and customer support. Let us know the contact details, required information, and the right procedure of tier 2 to escalate the disputed matter to the Grievance Officer.


Grievance Officer, RedBus

The Grievance Redressal Officer is the authorized official person who resolves disputes or complaints that are not resolved within 30 days by the customer care teams of RedBus or if any customer is not satisfied with the final resolution.

Are you not satisfied? Have issues not been resolved within 30 days? In these situations, escalate the complaint to the appointed Grievance Redressal Officer as mentioned earlier. For this, you may e-mail, write a grievance letter, or lodge an online grievance via the portal or mobile app.

Required Information to Escalate the Disputed Matter:

  • Reference/Token number of previously registered complaint
  • Redbus Ticket Number (Booking ID or confirmation number)
  • The subject of the complaint
  • A brief description of the unresolved issue or reason for dissatisfaction
  • Copies of relevant evidence like invoices, images, videos, etc. (if asked by the officials)

Prefer e-mail, and online grievance portal to escalate the disputed consumer cases/issues for your convenience and without any charges. You can also track the status.

Contact Details to Lodge a Grievance to Authorized Officials of RedBus:

Grievance Officer, RedBus Lodge an Online Grievance
E-mail grievanceofficer@redbus.in
Address Grievance Officer, RedBus, Ibibo Group Pvt Ltd., 3rd Floor, Tower B1, Golden Enclave, HAL Old Airport Road, Murgesh Pallya, Bengaluru, Karnataka – 560017.

Note – Disputes not resolved? If you are disappointed by the final decision of the Grievance Officer or not resolved within the given time limit then obviously you have the right to approach the National Consumer Authority (consumer rights protection form) as discussed earlier.


National Consumer Protection Authority

Each nation has its own autonomous body to protect the rights of consumers and also takes action against the unfair and unethical business practices conducted by the companies or sellers. These bodies are called National Consumer Protection Authorities. Every country has a different regional name for these authorities. You may contact your local body (consumer forum).

If the matter is very serious and want to get compensation for the monetary loss or paid services from RedBus, certainly you should file a petition to the National Consumer Forum. Before filing a case, ensure the following required basic information:

  • Ticket receipt/bill, payment, or booking details
  • Details of previously submitted complaints and the response of RedBus
  • Other relevant documents and proofs like images/videos, or any supporting evidence.

In India, seek help or file an online complaint to the National Consumer Helpline (NCH), Ministry of Consumer Affairs. To file an online petition visit E-DAAKHIL of the National Consumer Disputes Redressal Commission.

For All other countries, visit National Consumer Authorities to report consumer disputes within the local body of your country. Must provide all the relevant and supporting documents as mentioned in the list above along with other details asked by the consumer commissions to get the verdict in your favour.


Frequently Asked Questions about RedBus

Q. What is the customer care number of RedBus India?

A. Customers may call +919945600000 to report issues regarding booking to RedBus Customer Support Service and for disputes of cancellation call +918030916640 or e-mail care@redbus.in.

Q. Where can I lodge a complaint if my issues are not resolved by RedBus Care?

A. First, escalate the complaint to the appointed Grievance Officer, RedBus by e-mail at grievanceofficer@redbus.in or the online grievance portal. If not satisfied with the decision, you may file a petition to the National Consumer Protection Forum the nation. In India, contact the National Consumer Helpline.


Reference

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Disclaimer

Complaint Hub has verified all the information on the post. If you have not found any solution, or information related to your issue, or want guidance to get redressal of any unique problem/complaint then you can connect with us without any hesitation.

You can message us directly from our Contact Us page or mail us at SUPPORT - help.complainthub@gmail.com. We will respond to you with the procedure and guidance for your issues to get a faster resolution.

Read the Terms and Conditions to use the information for any commercial or profit purpose (Don't violate the Terms of Use). All the information is provided for self-help and guidance to know the rights of the common people.

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User Reviews (8)

SS
SUJA SAM
Apr 24, 2024

gold and money theft in kallada travels

Respected Sir, Yesterday we booked the ticket from Ernakulum to Chennai in Kallada Travels at 7.36 pm bus from red bus. Our boarding point was Ernakulum-Vytilla corporation building and Dropping point is koyambedu, Chennai. Seat No. A1 ,A2. Yesterday we purchased gold ( approx.. 4 lakhs) from Ernakulum and Rs. 10,000 in my hand bag. Other all the luggage we kept in dickey. Our kallada bus no. is AR 01 J 5235. We booked for semi sleeper bus and we got sleeper bus. At the time of booking ticket they took money for insurance amount from per passenger. Two drivers – Joby jose and Dhanapal, Conductor – Arun Das Night bus stopped at two places for wash room( for 10 minutes only) at 2am and 8 am. As we travelled many times in kallada travels and for us it is a trusted travels. Due to this reason, for 10 minutes wash room break I didn’t take my hand bag with us and kept in our seat itself and gone for wash room break. As we both are Senior Citizen and it is very difficult to carry our hand bag to wash room. So we kept my hand bag in our seat itself and covered the hand bag with kallada travels blanket and gone to wash room. As it is midnight 2 am all are sleeping, after coming from wash room I didn’t check my hand bag. Again at 8 am also there is break for 10 minutes, Same way I kept my hand bag at seat and gone for wash room. Morning 8 am when I check my hand bag 4 lakhs gold in gold box, Rs.10,000 cash , my Watch and small purse with my personal accessories is missing. We are Senir citizen and Retired passenger. Our hard earned money we purchased gold. That gold is missing from kallada travels. Immeditely we told drivers and conductor. They told us many excuses like people get down at Pondicherry, Some sleeping passenger have taken. They took it us in nearest police station and Police directed us to go back nearest police station where we took break. Drivers are not willing to take back in nearest police station as they told passenger will be late or they are not ready to do proper arrangement for us. Drivers and conductor is telling us to check all passengers bags. Sir, What is the duty of driver and conductors inside the bus ? It is the duty of driver and conductor to take care of our luggage when we go out for wash room or tea. After Pondicherry, no passenger gone out or came inside. I firmly believe my missing valuable things will be inside bus itself and it will be with drivers or conductor. They only know our moments and no. of luggages taken inside the bus. We suspect only Drivers and Conductor. Immediate action should be taken against Drivers and Conductors. Waiting for your positive response. Missing items should be given back immediately as we already paid for insurance with ticket. We expect Excellent Service and Responsible Drivers, Conductors and Staff for Kallada travels. Thanks
G
Girish
Apr 23, 2024

Worst service

Overall (1 out of 5)
Quality of service or product (1 out of 5)
Pathetic experience due to red bus
A
Abhishek
Apr 22, 2024

A bad service of Red Bus

Online ticket booking ac ka hua aur bus vala bolte h non AC h
Dk
Deepak kumar Singh
Apr 20, 2024

RedBus service very bad

Overall (1 out of 5)
Customer Service (1 out of 5)
This is my tkt no TT5J46585550 and my name is Deepak Kumar Singh Your service is very useless, I never have redbus reference zero service to anyone, you just want money, how is the customer traveling to your company, you have no meaning, there is someone else's goods under our set, no one is removing nor anyone is listening, your staff is very useless service of redbus.
PK
Praveen Kumar Paladugu
Apr 20, 2024

Money didn't refund after one month

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
22 March 2023 ticket not confirmed but amount was debited but still amount refund was not happened
GA
Girish A
Apr 18, 2024

Worst Management and Careless Drivers

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
I had booked a ticket from Calicut to Trivandrum from the University as a boarding point at 10:40 pm we had waiting there from 10:20 pm & got a driver call at 10:30 saying that we are coming please wait there & didnt came till 10:45 when we called him the driver says we have came 20 km further if you want come here if not raise a complaint.
AS
Advocate Shubham Singh
Apr 16, 2024

Bus driver left us maybe for little extra income and ruined our trip

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
I reached anand vihar pillar number 211 as told by the driver during the arrival time and i was not able to find Neo bus there while calling drivers call was busy then he was cutting the call constantly after saying that the bus is in front of some EDM mall when i reached there after asking people he told the bus has left and slowly moving and when i tracked it was way far, i don't know if he was saving seat so he could sell it later , sector 62 is another pickup point which is not mentioned in app when i told him that we will reach by rikshaw he told ki sorry sir you cant reach on time , i was travelling with a lady friend and now i will reach another state at 3 AM which is totally unsafe .i booked the bus from Delhi which is also not my home town and an unknown state. I couldn't contact red bus during that time as my battery percentage was at 5 per cent and I had to book another bus which would drop us at 3 am at Rishikesh, kindly refund my money and find a solution for the trip which is ruined by redbus and neo bus service and the negotiable instrument (proof) I have online to prove the above story, kindly contact me on my registered number 765***** (Advocate Shubham Singh )
A
Adarsh
Apr 16, 2024

Cancelled my Trip Before onboarding time

It's Very the Worst Service I have received From Redbus, I had booked Kingfisher Travels for travel on 15/04/2024- at 7 PM, As per Redbus Communication onboarding time was at 7 PM, But The Bus has reached earlier (6:30 PM), And he left before 6:50 PM. I reached on that Pickup location Before 6:50 PM, I tried to call the Driver but he didn’t pick up the call, Suspecting he is in a Drunk. If anybody is going to book in Redbus make sure that you didn’t book Kingfisher travels. I didn’t even get my refund too (2035/-)

Ratings

Overall (0.5 out of 5)
Quality of service or product (1 out of 5)
Customer Service (1 out of 5)
Affordability (1 out of 5)

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Respected Sir, Yesterday we booked the ticket from Ernakulum to Chennai in Kallada Travels at 7.36 pm bus from red bus. Our boarding point was Ernakulum-Vytilla corporation building and Dropping point is koyambedu, Chennai. Seat No. A1 ,A2. Yesterday we purchased gold ( approx.. 4 lakhs) from Ernakulum and Rs. 10,000 in my hand bag. Other all the luggage we kept in dickey. Our kallada bus no. is AR 01 J 5235. We booked for semi sleeper bus and we got sleeper bus. At the time of booking ticket they took money for insurance amount from per passenger. Two drivers – Joby jose and Dhanapal, Conductor – Arun Das Night bus stopped at two places for wash room( for 10 minutes only) at 2am and 8 am. As we travelled many times in kallada travels and for us it is a trusted travels. Due to this reason, for 10 minutes wash room break I didn’t take my hand bag with us and kept in our seat itself and gone for wash room break. As we both are Senior Citizen and it is very difficult to carry our hand bag to wash room. So we kept my hand bag in our seat itself and covered the hand bag with kallada travels blanket and gone to wash room. As it is midnight 2 am all are sleeping, after coming from wash room I didn’t check my hand bag. Again at 8 am also there is break for 10 minutes, Same way I kept my hand bag at seat and gone for wash room. Morning 8 am when I check my hand bag 4 lakhs gold in gold box, Rs.10,000 cash , my Watch and small purse with my personal accessories is missing. We are Senir citizen and Retired passenger. Our hard earned money we purchased gold. That gold is missing from kallada travels. Immeditely we told drivers and conductor. They told us many excuses like people get down at Pondicherry, Some sleeping passenger have taken. They took it us in nearest police station and Police directed us to go back nearest police station where we took break. Drivers are not willing to take back in nearest police station as they told passenger will be late or they are not ready to do proper arrangement for us. Drivers and conductor is telling us to check all passengers bags. Sir, What is the duty of driver and conductors inside the bus ? It is the duty of driver and conductor to take care of our luggage when we go out for wash room or tea. After Pondicherry, no passenger gone out or came inside. I firmly believe my missing valuable things will be inside bus itself and it will be with drivers or conductor. They only know our moments and no. of luggages taken inside the bus. We suspect only Drivers and Conductor. Immediate action should be taken against Drivers and Conductors. Waiting for your positive response. Missing items should be given back immediately as we already paid for insurance with ticket. We expect Excellent Service and Responsible Drivers, Conductors and Staff for Kallada travels. ThanksPathetic experience due to red busOnline ticket booking ac ka hua aur bus vala bolte h non AC hThis is my tkt no TT5J46585550 and my name is Deepak Kumar Singh Your service is very useless, I never have redbus reference zero service to anyone, you just want money, how is the customer traveling to your company, you have no meaning, there is someone else's goods under our set, no one is removing nor anyone is listening, your staff is very useless service of redbus.22 March 2023 ticket not confirmed but amount was debited but still amount refund was not happenedRedbus Helpline Number: File an Online Complaint to Redbus