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JioCinema: How to Register a Complaint with JioCinema

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Viacom18 Media Private Ltd (jiocinema.com)

JioCinema, operated by Viacom18 Media Private Limited, a popular streaming platform in India, offers a vast library of movies, TV shows, and original content including the streaming of the Indian Premier League (IPL). However, there may be instances where you encounter issues with the service or have concerns about the content. If you have any complaints, here’s how to address them.

Complaints against JioCinema can fall into several categories:

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.
  • Content-related: You might find certain shows or movies to be offensive, inappropriate, or in violation of guidelines.
  • Technical difficulties: These could include streaming issues, buffering, login problems, app crashes, or billing errors.
  • Customer Service: If you’re dissatisfied with the support received from JioCinema’s customer service team, you may wish to escalate your concern to higher authorities.

Level 1: Customer Care, JioCinema

Follow the steps and available method for filing a complaint using available helpline numbers, email, and online forms:

1. Online Content Complaints

  • Visit the JioCinema Complaint page: “File a complaint/create ticket
  • Fill out the required form with your name, email, Jio User ID (if applicable), title of the content, date of viewing, and a thorough description of your complaint.

After successful submission, note down the ticket ID to track the status.

2. Email Support:

Write a detailed email outlining your issue to support@jiocinema.com. Include relevant details like your account information and screenshots if applicable.

3. JioCinema Help Center

Access the comprehensive Help Center at https://help.jiocinema.com/. Search for solutions to common problems within their knowledge base, or submit a support ticket for further assistance.

Always explain your complaint with specific details and examples. If possible, provide screenshots or any other documentation that supports your claim.

For the violation of your consumer rights by JioCinema, file an informal consumer complaint to the National Consumer Helpline (NCH), Department of Consumer Affairs.

Level 2: Contact the Grievance Officer

For issues related to user privacy, content IPR infringement, or other policy violations, your first step should be to contact the designated Grievance Officer of JioCinema (Viacom18). Within your email, must provide a reference/ticket ID of the previous complaint with supporting evidence.

Contact Details:

In your grievance, you have to provide your name with contact details, title of the show with date and episode, concern or dispute, and description of the disputed matter.

Level 3: Appeal to Regulatory Authorities

If you feel that JioCinema has not adequately addressed your complaint, you have the option to escalate it to regulatory bodies in India. Here’s a more detailed breakdown:

Finally, If you’re still dissatisfied after approaching the BCCC or NBDSA, you can escalate your complaint to the Ministry of Information and Broadcasting by lodging a public grievance against JioCinema through CPGRAMS, an integrated public grievance portal of the central government.

Remember, providing clear and concise information along with supporting evidence will increase the chances of a quick and satisfactory resolution to your complaint with JioCinema.

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Nice articleJioCinema: How to Register a Complaint with JioCinema