Nykaa Man is an e-commerce marketplace that sells fashion, beauty, and wellness (personal care) products. It offers e-retail shopping products and brands of shaving, hair care, sports nutrition, skincare, fragrances, beard care, wellness, and kits.
You can also buy the products of various domestic and international brands. Nykaa Man is mainly dedicated to men for shopping their personal care and wellness products. Sellers or distributors can register on the official website to sell their products and services.
|Notice - Be alert! Don't disclose the financial or banking details and don't share OTP with any customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.|
Many times, customers and sellers/suppliers face issues with the products and services of Nykaa Man. For this, you can register a complaint with the customer care executive or support team to get redressal of these issues.
Issues that Mostly Customers/Supplier Face:
- Product Order: Order placement, cancellation of the order, low-quality product or good, shopping issues, Cash on Delivery issues, exchange, replacement, or defective products, and other complaints about the product and service of Nykaa Man.
- Delivery: Wrong delivery, pending dispatch of the product, delay in delivery, issue with the delivery company, pick-up and return issues, and other delivery complaints.
- Payment: Transaction failure, delay in refund of money, Cash on Delivery (COD) issue, Payment settlement or charges-related issues, delivery charges, and other payment complaints.
- Complaints or issues of other services that come under Nykaa Man.
To resolve these issues, Nykaa Man has a good complaint redressal mechanism. You can call the toll-free customer care number or e-mail your issue. Also, customers can register an online complaint on the official portal or mobile app.
If your complaint is not resolved you may approach The Grievance Officer of Nykaa to get faster redressal of your issue. Further, you may file a complaint to the higher authorities of the Consumer Commission.
Note – Complaint Hub has verified all the official helplines and complaint registration information. You can use these details of Nykaa to get redressal of your problem.
How to File a Complaint with Nykaa Man?
Nykaa Man has provided various helplines to register a complaint about its services. You can use any one method to raise your concern. Customers can file a complaint on the toll-free customer care number.
You can also send an e-mail to the support team of Nykaa or can chat with the customer care representative in the mobile app. Also, customers/sellers can file an online complaint on the official portal or mobile app.
Complaint Registration Fee and Redressal Time by Nykaa Man:
Registration Fee: ₹0 (No Charges)
Redressal Time: 7 to 15 days
⇒ To Know More, visit the Nykaa website’s policy/help page.
Further, you can approach the Grievance Officer of Nykaa E-retailer Pvt Ltd to raise your concerns. All these methods will help you to faster redressal of your complaints. After registration of your complaint, always note down the reference or ticket number for future usage.
Note – If your grievance is not resolved you may register a complaint to the National Consumer Helpline or Consumer Court about the services of Nykaa Man.
Customer Care Number
The toll-free customer care number of Nykaa Man can be used to register complaints about any order, payment, delivery, or other product issues. You can call these helpline numbers and describe the issue to the customer support team.
Toll-Free Customer Care Number of Nykaa Man:
|Nykaa Man Complaint Number||180026788888|
|Financial Fraud/Scam Helpline Number
(Cyber Crime Bureau)
You can use these helplines to get faster redressal of your grievances. After the successful registration of your complaint, please ask for and note down the reference number to track the status and future reference.
Register Online Complaint
Customers can register an online complaint to Nykaa Man using the portal or mobile app. You can also e-mail your complaints to the customer support department concerned with it. From the mobile app, you can chat with a customer care executive.
E-mail and Link of Nykaa Man to Register an Online Complaint:
|Lodge an Online Complaint to Nykaa Man||Register Now|
|Mobile App||Android | iOS|
|Social Media|| Twitter
Read More: Register an Online Complaint to Nykaa
Procedure to Register Online Complaint:
- Visit the link from the table above to lodge an online complaint to Nykaa Man.
You can use the help option in the mobile app and chat with the customer care executive.
- Choose the category of complaint: Order related; Shopping; Nykaa Man account; Payment; or Others.
- Select the ‘Write to Us‘ option.
- Fill out the following details: Name, Mobile No, E-mail, Subject, Description, and Order Number.
- Upload the image or pdf of the invoice or product.
- Submit the online complaint form.
Finally, note down the reference number to track the status of the complaint, or can use it to lodge a grievance to the higher authorities of Nykaa Man.
Tips – You can also e-mail your complaint in the given same format along with attached supportive documents/images.
Note – Complaint Not resolved or not satisfied with resolution? Lodge a grievance to the Grievance Officer of Nykaa to get faster and more satisfactory redressal of your issue.
The Grievance Officer, Nykaa
As per the rules and guidelines of the Information Technology Act 2000, and Consumer Protection (E-Commerce) Rules, 2020, Nykaa has appointed a Grievance Officer to resolve the unsatisfactory complaints.
If your complaint is not resolved within the time limit specified by Nykaa Man or not satisfied with the final redressal then you can lodge a grievance to the Grievance Officer appointed by Nykaa E-Retail Pvt. Ltd.
E-mail, Phone No. and Address of the Nykaa Grievance Officer:
|Address||Associate Manager – Customer Service
Nykaa E-Retail Private. Ltd. 104, Vasan Udgoy Bhavan,
Sun Mill Compound, Senapati Bapat Marg, Lower Parel, Mumbai 400013.
You can send a written application or an e-mail to the designated grievance officer with the following information:
- Name and contact details (E-mail, Phone Number)
- Order Number
- Reference/ticket number of the previous complaint
- Description of the issue
- Copy of the invoice, and other documents (image of the product).
Note – If your grievance is not resolved within the time limit as prescribed by Nykaa or not satisfied with the final resolution then you can file a complaint to the National Consumer Disputes Redressal Commission (NCDRC) about the products and services of Nykaa.
Also Read: File Online Complaint to Food Safety and Standard Authority of India
Product Categories of Nykaa Man
- Gadgets and Electronic Accessories
- Fashion and Lifestyle
- Skin Care and Personal care
- Perfumes & Deos
- Hair Care Products
- Bath & Body
- Shaving & Beard Care
- Health & Nutrition
- Sports & Fitness
Frequently Asked Questions About Nykaa Man
Q. What are the Nykaa Man’s customer care number and E-mail?
A. The toll-free customer care number of Nykaa Man is 180026788888 and e-mail is [email protected]
Q. Where can I approach if my complaint is not resolved or not satisfied with the resolution?
A. First, you can lodge a grievance to the Grievance Officer of the Nykaa by e-mail or a written application. Further, you can approach the National Consumer Helpline or Consumer Commission.
Q. When will I get the refund for my order or transaction failure?
A. The refund will be settled within 2-3 business days or it may take up to 7 days. After the expiry of the given time limit, you may contact the customer care team or the Support desk of Nykaa Man.