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Moglix: Register a Complaint About Online B2B Merchant/Industrial Products Deals of Moglix, Mogli Labs Pvt Ltd


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Customer Service
Quality of service or product
Moglix Logo
Mogli Labs (India) Pvt Ltd (source:

Moglix is an online B2B e-commerce platform, operated by Mogli Labs (India) Private Limited. The company was established in 2015 and is headquartered in Singapore. It has an integrated online marketplace for merchants, businesses, industries, and other international traders for B2B deals from industrial tools to medicines/electrical equipment.

Currently, Moglix operates in India, the USA, the UK, and Europe with one of Asia’s largest and fastest-growing supply chain services and contract management solutions companies.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Some of the product categories are:

  • Electrical Tools & Equipment
  • Office Stationery & Supplies
  • Industrial Tools & Construction
  • Healthcare, Medical & Lab Supplies
  • Agriculture & Gardening
  • Safety Instrument Supplies
  • Measurement Testing Instruments
  • Automotive Supplies
  • Building & Construction Supplies

Have complaints regarding Moglix B2B services? You can contact customer support via toll-free helpline number, email, or lodge your complaint online to Moglix executives.

Grievance Fee & Resolution Period:

Registration Fee No Charges (0)
Resolution Period Up to 30 days (It may vary, please read the customer service policy of Moglix)
Refund Period 7 to 15 business days (read return/cancellation policy)

Still, not resolved? You can escalate the matter to the Customer Service (CS) Head or Grievance Officer of Moglix. For any violation of consumer rights, complain to the National Consumer Helpline (NCH) or start an arbitration to settle the dispute.

Level 1: Customer Care, Moglix

As per the customer service policy, register a complaint about B2B deals, payments, order cancellation, or other services by providing these details within the email or online grievance form:

  • Order ID
  • Seller Details (In case of seller dispute)
  • Nature of the complaint
  • Description of the issue along with relevant documents, such as product/ads images, screenshots, bills, etc.

Submit your complaint through Moglix customer care number, email, or message on WhatsApp including online chat support.

Moglix Customer Care Number

To register a complaint, please call the toll-free customer care numbers listed below for Moglix. Simply click on the numbers and email to connect with customer support.

Moglix Complaint Number +918448233444
WhatsApp Number +919999049135
Supply Support

Not resolved? You can escalate the complaint to the Head of Service, Moglix at Level 2.

Register an Online Complaint

Customers/clients can submit online complaints regarding B2B deals, products or trade services to Moglix. Visit the provided links below to submit your concerns.

Register Online Complaint to Moglix Register Complaint
Order/Refund help Click Here
Business Support

Note: After complaining, keep the reference number to track the status.

Tip: Beware of scams, don’t share bank/personal details; use only the official Moglix app for help. Stay safe!

Level 2: Grievance Officer, Mogli Labs (India) Pvt Ltd

As per the IT Act 2000 and E-Commerce Rules 2020, Mogli Labs has appointed a Nodal Officer. If your complaints about Moglix deals or IPR/trade disputes are not resolved to your satisfaction at the initial level, escalate the matter by emailing or writing to the Grievance Officer at Mogli Labs Pvt Ltd.

With your reference or ticket number in your communication, contact the Moglix Head Office using the details provided below:

Designation Grievance Officer, Moglix
Notice Form Click to Download
Address Grievance Officer for Moglix – Head Office, Mogli Labs (India) Private Limited, Unit No. 305-310, Plot No. 9, 10 & 11 Vardhman Trade Centre, Nehru Place New Delhi – 110019.

For intellectual property rights infringement, send an email with a notice of infringement to Moglix at

Not resolved to your expectations? You can file a consumer complaint to the Consumer Court or regulatory authority.

Regulatory Authority

If Moglix has violated your consumer rights or has B2B trade disputes, seek compensation by filing a consumer complaint or approaching these regulatory authorities.

Consumer Commission

Depending on the amount of compensation, you can submit your complaint to the NCDRC (National Consumer Disputes Redressal Commission) or the State/District Consumer Commission through E-DAAKHIL. To file an online appeal, click the link below:

ClickFile an appeal to the Consumer Commission (NCDRC) by E-DAAKHIL

These disputes may involve issues related to warranty, service/product quality, or other consumer concerns with Moglix.

Legal Action

If you are not satisfied with the final decisions or orders from Moglix and regulatory bodies/commissions, and you want to pursue legal action, you can click on the link below to file a case online.

ClickFile a case online by e-filing to District/High Courts.

Important Note: Before taking legal action, it is recommended to seek advice from legal professionals to understand the applicable laws and your legal rights. This includes understanding the legal process and knowing alternative options such as arbitration with the company.


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