Netmeds is an e-commerce platform for pharmacy, healthcare, and wellness products & services, owned by Reliance Retail Limited (RRL). The company is headquartered in Mumbai, Maharashtra. The major products & services include e-pharmacy, medicines, and lab tests with healthcare & beauty products.
Additional services of Netmeds are wellness products (baby care, veterinary, and treatments), surgical devices, and delivery of medicines.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
Report the issues related to:
- Pharmacy: Concerns about medicines, delivery of unapproved drugs, or expired products/medicines like Ayurveda and Homeopathy items sold by Netmeds.
- Healthcare: Issues with personal care and wellness products, electronic devices, lab tests, or fitness and nutrition supplements.
- Subscriptions: Complaints about Netmeds subscriptions, including membership plans, medicine delivery, or service charges.
- Orders & Delivery: Problems concerning online purchases, digital payments, or Cash on Delivery, as well as the quality of pharmacy and healthcare items, delivery delays, and associated fees.
- Business/Health Partner: Concerns about Netmeds business partners or registered health partners, including problems with the platform, payment settlements, or internal disputes.
Experiencing issues with Netmeds services? Yes? Reach out Nedmeds support team by calling the toll-free helpline number, sending an email with your concerns, or filing a complaint online through your registered account or the Netmeds mobile app.
Still, not resolved? You can escalate the unresolved complaint to the appointed Grievance Officer for Netmeds at Reliance Retail Ltd.
How to File a Complaint of Netmeds?
As per Netmeds’s customer service policy, the process for resolving complaints is divided into 2 levels. If your complaint remains unresolved after the initial customer support from Netmeds at level 1, the matter can be escalated to the next designated authority.
Grievance Redressal Mechanism:
| Registration Fee | No Charges (0) |
| Resolution Period | 30 days (It may vary, please refund/cancel and service policy of Netmeds) |
| Refund Period | 5 to 7 business days or up to 30 days |
| Cancellation/Return | Within 7 days of delivery |
Levels of Lodging Complaint:
- Level 1: Customer Service, Netmeds
- Toll-free customer care number
- Email/WhatsApp
- Online complaint submission
- Netmeds App
- Level 2: Escalate the complaint to the Grievance Officer for Netmeds, Reliance Retail Ltd.
Please note: If your submitted complaint isn’t resolved to your satisfaction within the specified resolution period by Netmeds, you may file a consumer complaint with the National Consumer Helpline, Department of Consumer Affairs (MoCA), or the Consumer Commission for compensation.
Level 1: Customer Care, Netmeds
If you have complaints about Netmeds products and services, such as online medicine orders, delivery delays, membership subscriptions, or payment issues, you can raise your concerns to the customer service team using the toll-free number, email, or WhatsApp (if available).
You can also register your complaint online to Netmeds for faster resolution. While submitting your concerns, provide:
- Order ID
- Nature of Complaint
- Description of the Issue
- Include relevant documents, if any, such as images of the medicine/products, bills, etc.
Contact customer service:
- Netmeds Complaint Number: +917200712345
- Email: cs@netmeds.com; damaged@netmeds.com, missing@netmeds.com (for damaged/missing products)
- Complain online to Netmeds: File a complaint
- X (Twitter): @NetMeds
For the request of specific medicine (if not found), you may email to Netmeds at rx@netmeds.com
Tip: Beware of scams, don’t share bank/personal details; use only the official Netmeds app for help. Stay safe!
Please note: You can complain to the Food Safety and Standards Authority of India (FSSAI) about the quality of food products sold by Netmeds and its partnered retailers.
Level 2: Grievance Officer, Netmeds (RRL)
As per the IT Act 2000 and E-Commerce Rules 2020, if the complaints filed with Netmeds Customer Service at level 1 are not resolved to your satisfaction within the resolution period, you can escalate your complaint to the Grievance Officer at RRL designated for Netmeds.
Include the following essential details in your written grievance letter or email:
- Reference/Ticket Number of Submitted Complaint
- Order ID
- Reason for Dissatisfaction
- Expected Relief from Netmeds
- Description of the Case with relevant facts and documents.
To file your grievance, send an email to Netmeds at grievance.officer@netmeds.com. For complaints related to the Netmeds Pharma Store, you can contact Reliance Retail Limited at:
| Designation | Grievance Officer, Netmeds |
| grievance.officer@netmeds.com, nodalofficer@netmeds.com | |
| Address | Grievance Officer for Netmeds – Reliance Retail Limited, 3rd floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400002. |
Have complaints about the quality of medicines or drugs sold by Netmeds? File a complaint to the Central Drugs Standard Control Organization (CDSCO) of the Directorate General of Health Services through the CPGRAMS (Centralized Public Grievance Redress and Monitoring System) of Govt. of India.
Not resolved to your satisfaction by the Grievance Officer of Netmeds?
If you find the resolution provided by Netmeds (RRL) unsatisfactory, then file an informal consumer complaint with the National Consumer Helpline (NACH). Additionally, you may opt for arbitration with Reliance Retail Ltd. to internally resolve the dispute.
Alternatively, you can file a formal complaint against Netmeds or its partners with the National Consumer Disputes Redressal Commission (NCDRC) – Consumer Court.
