Dear Croma Customer Service,
I hope this message finds you well. I am writing to express my extreme dissatisfaction with the service I have received regarding my washing machine orders with the following details:
– Order ID: SOA146008921252 dated 09/03/2023
– Order ID: SOA 146350694831
In January, I placed a service request for my washing machine, which was assigned the reference ID CHN030124FS00040. This was followed by reopening the same complaint under reference IDs CHN 310324FS04468 and B0310324EW01993.
It has now been more than six months, and I have not received any updates or satisfactory resolutions to my repair requests. In January, a technician visited and identified that the motor was damaged due to water spillage, which he attributed to a design flaw. Additionally, he noted that a rubber bush was damaged for the same reason. He informed me that the motor would be replaced under warranty and the cost of the rubber bush would be approximately INR 300-400.
I had specifically requested that the technician visit on Saturdays, Sundays, or after 6 PM on weekdays, as both my spouse and I work full-time. Despite this, no further communication or service was provided. I have visited the Croma store four times to seek a resolution, but to no avail. I provided my alternative contact numbers to ensure I could be reached, including my wife’s number as the last resort. Unfortunately, both service requests have been rejected, and no assistance has been rendered.
Given the prolonged delay and failure to provide the required service within the warranty period, I am left with no choice but to question the company’s ability to repair the machine. Therefore, I request a full refund of the washing machine’s cost and ask that the product be returned.
I urge you to take immediate action to resolve this issue by arranging the return of the washing machine and processing my refund at the earliest. Your prompt attention to this matter would be greatly appreciated.
Thank you for your understanding and cooperation.
