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JioMart: File a Complaint about Smart Bazaar and JioMart

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JioMart Logo
JioMart – source: jiomart.com

JioMart is an Indian e-commerce company, a subsidiary of Reliance Retail Ltd (RRL) and Jio Platforms. JioMart and Smart Bazaar are the integrated online shopping and offline retail platforms of RRL. It offers a wide range of products & services, from Electronics to Grocery, Fashion, Home and kitchen, and more.

JioMart is available in almost all India’s tier 1 and tier 2 cities. In these cities, customers can order online with same-day delivery, subscribe to premium services, and use wallet, digital payment, and cash on delivery as the mode of payment.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Contact JioMart Support, for issues related to:

  • Grocery
  • Electronics
  • Fashion
  • Beauty
  • Home & Kitchen
  • Premium Fruits
  • Books
  • Furniture
  • Account & Orders
  • Payment Methods
  • Delivery
  • JioMart Wallet

Want to lodge a shopping or delivery complaint to JioMart? Yes! Call the JioMart toll-free number, send an email, or file a complaint online via an online platform, social media, or mobile app.

Still not resolved? Escalate the complaint to the Grievance Officer or Customer Service Head at Reliance Retail Head Office.


How to File a Complaint of JioMart?

According to JioMart’s customer service policy, the complaint resolution mechanism is divided into 3 levels. If your submitted complaint is unresolved at level 1, escalate it to the next level.

Grievance Redressal:

Registration Fee No Charges
Resolution Period Up to 30 days (It may vary, please refer to JioMart’s customer service policy for specific details)
Return/Refund Period* Within 24 hours (for perishable goods) and 7 days (for other goods)

*Read the refund and cancellation policy of JioMart for specific return/refund period

2 Levels of Lodging Complaint:

  • Level 1: Customer Support, JioMart
    • Toll-free number
    • Email/WhatsApp
    • Online complaint registration
  • Level 2: Customer Service Head, JioMart
  • Level 3: Grievance Officer, JioMart

Please Note: If you are not satisfied with the final resolution provided by JioMart, you have the option to lodge a consumer complaint with the National Consumer Helpline (NACH) for arbitration and the Consumer Commission (NCDRC) for compensation.

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Alternatively, customers may initiate an arbitration process with the company to resolve the dispute internally by using the Alternative Dispute Resolution (ADR) mechanism provided by JioMart.


Level 1: Customer Service, JioMart

At this level, if you face any problems with JioMart, such as issues with online grocery/product orders, delivery delays, subscriptions for fresh fruits, vegetables, or milk, or payment-related concerns, you can reach out to the customer service team through the toll-free number, email, or WhatsApp.

Moreover, you may submit your complaint online for faster redressal. When talking to their customer service representatives, make sure to provide:

  • Order ID
  • Nature of your complaint
  • Describe the problem along with your order ID.

JioMart Customer Care Number

Details of customer service number and helplines of JioMart:

JioMart complaint number 18008901222
WhatsApp Number +917000370003
Email cs@jiomart.com
Reliance Smart Customer Care Number 18008910001, 18001027382
Email (Smart Bazaar) customerservice@ril.com

You can also raise your concerns by contacting your nearest Smart Bazaar or Reliance Smart store (if purchased from the store).

Not resolved or dissatisfied with the final response of customer service? You can escalate the complaint to the Customer Service Head (CS Head) at JioMart.

Please note:  You can complain to the Food Safety and Standards Authority of India (FSSAI) about the quality of foods sold by JioMart and its partnered retailers.

File an Online Complaint

For quicker problem-solving, you can register your complaint online with JioMart. You can do this through their online complaint form, email, or by chatting with customer service on the JioMart app.

In the complaint form, make sure to include the necessary information:

  • Name and Email/Mobile No.
  • Order ID and Shipment ID
  • Subject of complaint
  • Description of related matters (for example – stale/expired products, delay in delivery, etc.)

Register your JioMart complaint:

Complain online to JioMart File your complaint
Email cs@jiomart.com
X (Twitter) @JioMart_Support

If you are not happy with the solution provided, take your complaint to the Customer Service Head at JioMart for further resolution.


Level 2: Customer Service Head, JioMart

If, by any chance, your submitted complaints are not resolved to your satisfaction at level 1, you can directly escalate the case to a higher authority called the Customer Service Head of JioMart.

Must provide these details within the email:

  • Ticket Number of the previous complaint
  • Order ID & Shipment ID
  • Communication details
  • Relief expected from JioMart

Send an email to the CS Head at cshead@jiomart.com with details of previously lodged complaints and the resolution you expect from JioMart.

Still, not satisfied with the final response? Escalate the disputed matter at level 3.


Level 3: Grievance Officer, JioMart

If your complaint at level 2 isn’t resolved by JioMart, escalate it to the Grievance Officer. Email the officer with the following details:

  • Your complaint ticket number,
  • Order ID,
  • Reason for dissatisfaction
  • Expected resolution with attached relevant supporting details/proof.

Lodge your JioMart grievance to:

Designation Grievance Officer, JioMart
Email grievanceofficer@jiomart.com, nodalofficer@jiomart.com
Address Reg. Office: Reliance Retail Limited, 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400002, Maharashtra.

Not Resolved to your satisfaction with the timeframe by the Grievance Officer?

If you’re dissatisfied with JioMart’s response to your complaint, you can complain against JioMart to the National Consumer Helpline (NACH) through a toll-free number or an online complaint.

Alternatively, you can file a formal complaint with the National Consumer Disputes Redressal Commission (NCDRC) or opt for internal arbitration with JioMart to resolve the issue.


Reference

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