Subject: Grievance against your Representative Behaviour (Mr. Praik Patel – Branch Ankleshwar, Gujarat- India)
Dear Sir,
I hope this email finds you well. I am writing to bring to your attention an unfortunate incident that occurred today at your Ankleshwar branch involving one of your staff members, Mr. Pratik Patel.
As a longstanding account holder with Ashish Enterprise, we have always followed the necessary procedure of submitting an RTGS form for transactions above 10 lakhs, as per the online transaction limits. However, it has been repeatedly frustrating to experience delays in the processing of these transactions. On multiple occasions, we have reached out to Mr. Pratik Patel at the May I Help You desk, as advised, to request timely action.
Today, when initiating an RTGS transfer of 30 lakhs, we once again contacted Mr. Pratik Patel. During the call, he seemed preoccupied with another customer and put me on hold. It became apparent that he was frustrated with the situation and conveyed his frustration to me in a disrespectful manner. I have attached call records to support this claim. To address the escalating tension, I visited your Ankleshwar branch in person.
I kindly request that you review the CCTV footage as evidence of the incident. Mr. Patel behaved in an aggressive manner, even going as far as preparing to physically confront me. It is essential for you to be aware of how your customers are being treated and disrespected in such circumstances. Only one lady from your staff attempted to mediate the situation.
To compound matters, when I requested the email address of the Head Office from the customer service personnel at the branch, he refused and insisted that I communicate solely with the branch manager. It is concerning that there appears to be an effort to protect Mr. Pratik Patel and hinder my ability to escalate this matter further.
I kindly insist that appropriate actions be taken with regards to Mr. Pratik Patel. His behaviour towards customers, especially women, and his readiness to engage in physical confrontations are highly unprofessional and unacceptable. I encourage you to address this matter internally, ensuring that customers are treated with respect and their complaints are taken seriously.
I kindly request a prompt response regarding the necessary steps that will be taken to address this issue. Thank you for your attention to this matter.
Sincerely,
Thanks
Preity
Purchase Manager
Ashish Enterprise
www.gayatrigroups.com
