MP CM Helpline – How to Register a Complaint about State Government Offices, Ministries, or Departments to Madhya Pradesh Government?

The Madhya Pradesh (MP) Chief Minister (CM) Helpline is an integrated public grievance redressal system (IPGRS), launched by the state government of Madhya Pradesh in 2014 under the Public Service Management Department. Citizens can register complaints and demands/suggestions about government schemes/services or government offices/departments such as Panchayati Raj, MP Police, and Urban Local Bodies.

As per the Madhya Pradesh Public Services Guarantee Act, 2010, every citizen has the right to public services with the guaranteed delivery of basic public services within a stipulated time frame. If not delivered, file a complaint against the respective department through the MP CM Helpline to the appointed Appellate Officer.

The District Offices that are under the CM Helpline:

• Bhopal
• Raisen
• Rajgarh
• Sehore
• Vidisha
• Morena
• Sheopur
• Bhind
• Gwalior
• Ashoknagar
• Shivpuri
• Datia
• Guna
• Alirajpur
• Barwani
• Burhanpur
• Indore
• Dhar
• Jhabua
• Khandwa
• Khargone
• Balaghat
• Chhindwara
• Jabalpur
• Katni
• Mandla
• Narsinghpur
• Seoni
• Dindori
• Betul
• Harda
• Narmadapuram
• Rewa
• Satna
• Sidhi
• Singrauli
• Chhatarpur
• Damoh
• Panna
• Sagar
• Tikamgarh
• Niwari
• Anuppur
• Shahdol
• Umaria
• Agar Malwa
• Dewas
• Mandsaur
• Neemuch
• Ratlam
• Shajapur
• Ujjain

Want to register a complaint against government departments/offices in Madhya Pradesh? You can lodge grievances online through the MP CM helpline numbers, WhatsApp, and mobile app. If not resolved, you may appeal to the appointed Nodal Officers at the Higher Authority.

Lodge a public grievance related to:

• Government schemes/services
• Demand or suggestion of public services/infrastructure
• Matters of corruption
• delivery of basic public services under the MPPSGA Act, 2010

How to File a Complaint to CM Helpline, Govt. of Madhya Pradesh?

Madhya Pradesh Public Services Guarantee Act, 2010 has given the right to public services for the citizens of MP within a specified period by the Departments of the state government, public authorities, and local bodies (rural/urban).

For any complaints related to public services/schemes, local government officials, or the department/ministry, lodge a public grievance to appellate officers through the MP CM Helpline (Jan Hetu – Jan Setu), an Integrated Public Grievance Redressal System (IPGRS) portal. If not resolved, appeal to the Appellate Authority of the department.

Some of the Major Departments are:

• Home department
• General Administration
• Panchayat and Rural Development
• Urban Development and Housing
• Animal Husbandry and Dairy
• Public Works
• Public Health and Family Welfare
• Finance
• Water Resources
• School Education

3 Levels of Complaint Escalation at MP CM Helpline:

• Level 1: Designated Officer of the Government Office/Department
• Level 2: Appeal to First Appeal Officer
  • Public Grievance Officer
  • Nodal Officer
• Level 3: Appeal to Second Appeal Officer
  • Head of the Department
  • Appellate Authority
  • Chief Minister Office (CMO)

Still, not resolved? If your escalated complaint is not resolved to your satisfaction, you may write to the Appellate Authority at the Chief Minister Office (CMO) or approach the relevant regulatory or statutory authorities.

Note: In cases where the dispute is not resolved despite exhausting final appeals or engaging with appellate officers of the department, may consider pursuing legal action within regulatory bodies or judicial courts in Madhya Pradesh. Before initiating legal proceedings, one must take guidance from a legal expert to ensure a well-informed and suitable course of action.

MP CM Helpline Number

Call at MP CM Helpline Number, Govt. of Madhya Pradesh:

For technical issues, you may email to Public Service Management Department (PSMD)at lokseva001@gmail.com or “Click Here (cmhelpline.mp.gov.in)” to contact the state/district PSMD.

Note: Have complaints about services or officials of the central government? Register a complaint through the CPGRAMS (Centralized Public Grievance Redress and Monitoring System).

File an Online Complaint

Required details to register a public complaint online through MP CM Helpline (Jan-Setu):

• Complainant details: Name, mobile number, and address with district, block, and village/city.
• Department/Ministry
  • Sub-Department
• Nature of complaint
• Description of the grievance with district, village/city, and local government office (if applicable)
• Attach scanned documents or supporting evidence (pdf/images).

After successfully submitting your grievance, must keep a record of the token number or reference ID. You can track the status of your complaint and use it as a reference when appealing to higher authorities, if necessary.

Details to register a citizen complaint online to MP CM Helpline, Madhya Pradesh:

If you have complaints related to Municipal Corporations, Municipalities, or Nagar Parishad/Panchayat, register a grievance to MP E-Nagar Palika.

Please Note: If you require additional information from government offices or departments of the state, you can file an online Right to Information (RTI) request with the respective departments or ministries of the Government of Madhya Pradesh.

Procedure

Follow the steps of the procedure to file a public grievance online through the MP CM Helpline IPGRS portal:

Step 1: Visit the link above.

Step 2: Login/Registration:

• Click the “Submit complaint/demand suggestion (शिकायत / मांग सुझाव दर्ज करें)” button.
• Read the disclaimer and tick the box.
• Select “Complaint (शिकायत)” or ” Demand and Suggestion (मांग एवं सुझाव)”
• Enter the Mobile Number and verify the OTP.

Step 3: Grievance Registration:

• After successful login, you can see the grievance form
• Fill out the required information (*)
• Provide Complainant Information (शिकायतकर्ता की जानकारी) and Complaint Details (शिकायत का पंजीयन)
• Attach supporting documents (If any)

Step 4: Click “Register (जन शिकायत को दर्ज करें)” to submit the form.

Step 5: Note down the reference number to track the grievance.

Track the submitted grievance status with the CM Helpline from the “Grievance Status (शिकायत की स्थिति)”.

Departments

The list of departments of the state Government of Madhya Pradesh that are associated with MP CM Helpline (Jan-Setu) – IPGRS:

1. Administrative and Legal Affairs:

• Home Department
• Public Service Management Department
• Law and Legislative Affairs Department
• Parliamentary Affairs Department
• Cooperative Department
• Department of General Administration
• Personnel-General Administration Department
• Public Relations Department
• Chief Minister’s Office
• Department of Information and Technology

2. Education and Welfare:

• Higher Education Department
• School Education Department
• Tribal Affairs Department
• Scheduled Caste Welfare Department
• Backward Classes and Minority Welfare Department
• Rehabilitation Department
• Bhopal Gas Tragedy Relief and Rehabilitation Department

3. Health and Social Services:

• Medical Education Department
• Public Health and Family Welfare Department
• Women and Child Development Department
• Labour Department
• AYUSH Department

4. Skill Development and Culture:

• Department of Technical Education, Skill Development, and Employment
• Culture Department
• Spirituality Department
• Free Nomadic and Semi-Nomadic Caste Welfare Department

5. Agriculture and Industries:

• Farmer Welfare and Agricultural Development Department
• Cottage and Village Industries Department
• Animal Husbandry and Dairy Department
• Fishermen Welfare and Fisheries Development Department
• Department of Industrial Policy and Investment Promotion
• Commercial Tax Department

6. Energy and Resources:

• Energy Department
• Mineral Resources Department
• Department of New and Renewable Energy

7. Rural Development and Tourism:

• Panchayat and Rural Development Department
• Transport Department
• Tourism Department

8. Finance:

• Finance Department
• Department of Planning, Economics, and Statistics
• Revenue Department

9. Utilities and Construction:

• Department of Water Resources
• Public Works Department
• Prison Department

10. Environment and Technology:

• Department of Biodiversity and Biotechnology
• Department of Science and Technology
• Environment Department

11. Specialized Institutions and Authorities:

• Madhya Pradesh Pilgrimage and Fair Authority Bhopal
• Disaster Management Department
• Public Asset Management Department
• Makhanlal Chaturvedi National Journalism and Communication University (MCU)
• Madhya Pradesh Private University Regulatory Commission

Reference

• Madhya Pradesh CM Helpline (cmhelpline.mp.gov.in)
• FAQs  CM Helpline (cmhelpline.mp.gov.in)