PEDGOM Electricity Board, Mizoram: Helplines to File Online Electricity Complaint to the Power and Electricity Department of Mizoram

Power and Electricity Department, Government of Mizoram (PEDGOM) is an electricity distribution company that services Mizoram and it is owned & administered by the state government of Mizoram. More than 2 lakh consumers are getting electricity services from the Power department in Mizoram.

Mizoram is a hilly region, and many consumers are from villages and most towns. Many of them even don’t know the helpline numbers or can not register complaints about the issues with the electricity services. They face many issues like electricity supply outages, bill amount arrears, or other power failure issues. To get redressal of these problems they can register a complaint to the concerned department or division of the Power and Electricity Department, Mizoram (PEDGOM).

Divisions of the Power & Electricity Department, Mizoram:

You can use the toll-free customer care numbers and helpline numbers to register your electricity complaint to the Power and Electricity Department, Mizoram. With the help of Complaint Hub, you can lodge online electricity complaints using the portal. Know more about the helplines.

Electricity Complaint Registration Fee & Redressal Time Limit:

Tips – If your electricity complaint that was registered to the Power Department of Mizoram is not resolved within the time limit or unsatisfied with the final decision you can lodge a grievance to the Integrated Grievance Registration System (IGRS) then you can approach the Consumer Grievance Redressal Forum, Power & Electricity Department, Mizoram (PEDGOM) and further you can file a petition to Electricity Ombudsman, JERC Manipur, and Mizoram. Follow the below instructions.

Helplines for the Electricity Complaints of the Power & Electricity Department, Mizoram

The Electricity Board (EB) of Mizoram has provided helplines to their customers where they can register complaints about electricity issues, services, and other problems related to the supply of power.

You can use the toll-free customer care numbers, electricity helpline numbers of local sub-stations, and e-mails, and also can register online electricity complaints by using the portal PEDGOM in Mizoram. Find the information below about the electricity helplines & services in Mizoram.

Provide the following information to the executive:

• Consumer/connection number
• Name of the Consumer
• Phone number
• Address of the premises

Electricity Customer Care Numbers of EB Power Department, Mizoram:

Tips – If your electricity complaint is not resolved by the Power Department, Mizoram, and also grievance is not redressed by the Integrated Grievance Redressal Cell (IGRC) within the time limit or if unsatisfied then you can lodge a grievance to the Consumer Grievance Redressal Forum, Power Department of Mizoram.

Register an Online Complaint

Customers can also register online electricity complaints for emergency power supply outages or other power supply, electricity bills, or other electricity supply complaints. You can use the portal of the Power & Electricity Department, Mizoram to lodge an online electricity complaint. Follow the below steps.

File an Online Electricity Complaint to the Electricity Board (EB) of Mizoram:

Procedure:

• Visit the above link to register an online electricity complaint.
• Fill out the online complaint form.
• Enter the required details.
• Submit it and note down the complaint number to track the status.

Tips – Electricity complaint not resolved within the time limit or unsatisfying with the response? You can lodge a grievance to the Electricity Consumer Grievance Redressal Forum, Mizoram.

Lodge Grievance to the Electricity Consumer Grievance Redressal Forum, Power Department, Mizoram

Electricity Consumer Grievance Redressal Forum, Power & Electricity Department of Mizoram is a forum where you can lodge a grievance against the final order or complaint that is not resolved within the time limit. Follow the below steps to lodge a successful grievance to the CGRF.

Integrated Grievance Redressal Cell (IGRC), Power Department of Mizoram

First, you will have to lodge a grievance to the Integrated Grievance Redressal Cell (IGRC) of your sub-division office. Contact numbers of the officials are provided in the above helpline number section of Mizoram.

Procedure

• Download the Grievance application form for level-1,2,3:
  • Download (IGRC Grievance Form)
• Fill out the grievance form with the required details.
• Attach all the documents and proofs.
• Submit it to the chief engineer of the sub-division of your area.
• Don’t forget to take the reference number or complaint number to know the status of your grievance.
• Note – keep a copy of the application form to yourself for future reference.

Electricity Consumer Grievance Redressal Forum, Mizoram

If your grievance is not redressed by the IGRC or unsatisfied with the final order then you can lodge a grievance to the Electricity Consumer Grievance Redressal Forum, Mizoram.

The grievance must be filed within 30 days after the final response or expiry of the given period for a complaint by the Integrated Grievance Redressed Cell of your sub-division.

Procedure:

• Download the grievance application form of the Power Department, Mizoram:
  • Download (Grievance Form)
• Fill out all the required information and details of the connection.
• Provide a brief description of the electricity complaint.
• Attach a copy of the grievance application form that was submitted to the IGRC Cell.
• Attach the response of the IGRC or the Power Department, Mizoram (If available).
• Provide the Complaint/reference number of the previous complaint or grievance.
• Attach all other supportive documents and proofs.
  • Note – Keep a copy of the application form to yourself for future reference.
• Send the grievance application form to the official address of the CGRF forum or submit it yourself. You can use the below address.

Official Address and Contact Details of the Electricity CGRF, Power & Electricity Department, Mizoram:

• Address: Office of the Engineer in Chief, Power & Electricity Department, Government of Mizoram, Kawlphetha, New Secretariat Complex, Khatla, Aizawl, Mizoram. Pin-796001
• Phone: +91389233684
• E-mail: eincpower@gmail.com

Tips – If your grievance is not redressed by the Electricity Consumer Grievance Redressal Forum, Power & Electricity Department, Mizoram within 45 days then you can file a petition to the Electricity Ombudsman, JERC (Manipur & Mizoram).

File Petition to the Electricity Ombudsman, JERC (Manipur & Mizoram Against Power Department, Mizoram

Electricity Ombudsman, Manipur & Mizoram (JERC) is the authority that is available in the Joint Electricity Regulatory Commission of Manipur & Mizoram for the consumers of the Power & Electricity Department, Mizoram as per the Electricity (Regulation) Act, 2003 where they can file petitions against the final order or grievance is not redressed within 45 days. You must have to file the petition within 30 days after the response or expiry of the time limit of the CGRF.

Follow the below instructions to file a successful petition to the Electricity Ombudsman. Read carefully the steps and details.

Procedure:

• Download the representation form to file a petition:
• Download (Appeal Form)
• Fill out the application form with the required information.
• Attach a copy of the application form that was submitted to the CGRF forum, Mizoram.
• Attach all the other documents and proofs.
• Mention the type of relief and compensation (if expected).
  • Note – Keep a copy of the representation form to yourself for future reference.
• Send the petition form to the official address of the Electricity Ombudsman, JERC (Manipur & Mizoram), or submit it by yourself.

Official Address & Contact Details of the Electricity Ombudsman

• Address: Senior Chief Engineer (JERC of M&M), Electricity Ombudsman, TBL, Bhawan, E-18, 2nd – 5th Floor, Peter Street, Khatla, Aizawl-796001.
• Phone: 0389-2335625
• Fax: 0389-2335523
• E-mail: jerc.mm@gmail.com
• Website: jerc.mizoram.gov.in

Tips – If you are not satisfied with the final order of the Electricity Ombudsman, (JERC, Manipur & Mizoram) then you can approach the Appellate Tribunal for Electricity, the High Court of the State, and the Supreme Court of India.

Frequently Asked Questions About Power & Electricity Department, Mizoram

Q. What are the electricity customer care numbers of the Power Department, Mizoram?
A. Customer care numbers of the Power Department, Mizoram are 03892321650, 03892322174, and 03892310169 where you can register an electricity complaint about the power supply outage or other issues.

Q. Where Can I approach if my electricity complaint is not resolved by the Power Department of Mizoram?
A. You can lodge a grievance to the Integrated Grievance Redressal Cell (IGRC) of PEDGOM at your regional sub-division office. Further, you can approach the Electricity Consumer Grievance Redressal Forum, Mizoram then you can file a petition to the Electricity Ombudsman, JERC (M&M).

Q. How can I track the status of the power supply outage by the Power & Electricity Department of Mizoram?
A. You can track the status of the ongoing/scheduled power supply outage by clicking out ‘Urja Mitra Mizoram‘ and selecting your region to know the supply status by the PEDGOM.

References

• Citizen charter of Power & Electricity Department, Mizoram
• Contact Details of the JERC Manipur & Mizoram