Power and Electricity Department, Government of Mizoram (PEDGOM) is an electricity distribution company that services Mizoram and it is owned & administered by the state government of Mizoram. More than 2 lakh consumers are getting electricity services from the Power department in Mizoram.
Mizoram is a hilly region, and many consumers are from villages and most towns. Many of them even don’t know the helpline numbers or can not register complaints about the issues with the electricity services. They face many issues like electricity supply outages, bill amount arrears, or other power failure issues. To get redressal of these problems they can register a complaint to the concerned department or division of the Power and Electricity Department, Mizoram (PEDGOM).
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Divisions of the Power & Electricity Department, Mizoram:
- Aizawl
- Chaltlang
- Darlawn
- Luangmual
- Zuangtui
- Champhai
- Khawzawl
- Khawbung
- Ngopa
- Kolasib
- Kawnpui
- Vairengte
- Bilkhawthlir
- Mamit
- Zawlnuam
- Phaileng
- Lawngtlai
- Lunglei
- Mualthuam
- Hnahthial
- Saiha
- Serchhip
ou can use the toll-free customer care numbers and helpline numbers to register your electricity complaint to the Power and Electricity Department, Mizoram. With the help of Complaint Hub, you can lodge online electricity complaints using the portal. Know more about the helplines.
Electricity Complaint Registration Fee & Redressal Time Limit:
| Complaint Registration Fee | No Fee (Nil) |
| Complaint Redressal Time | Immediate (24×7) or up to 30 days (Depends on the issue) |
| Time Limit for Various Electricity Services/Complaints | View/Download |
Tips – If your electricity complaint that was registered to the Power Department of Mizoram is not resolved within the time limit or unsatisfied with the final decision you can lodge a grievance to the Integrated Grievance Registration System (IGRS) then you can approach the Consumer Grievance Redressal Forum, Power & Electricity Department, Mizoram (PEDGOM) and further you can file a petition to Electricity Ombudsman, JERC Manipur, and Mizoram. Follow the below instructions.
Consumer Helplines for the Electricity Complaints of the Power & Electricity Department, Mizoram
The power and Electricity Department of Mizoram has provided helplines to their customers where they can register complaints about electricity issues, services, and other problems related to the supply of power.
You can use the toll-free customer care numbers, electricity helpline numbers of local sub-stations, and e-mails, and also can register online electricity complaints by using the portal PEDGOM in Mizoram. Find the information below about the electricity helplines & services in Mizoram.
Provide the following information to the executive:
- Consumer/connection number
- Name of the Consumer
- Phone number
- Address of the premises
Electricity Customer Care Numbers of Power Department, Mizoram:
| Mizoram Electricity Complaint Numbers | 03892321650 03892322174 03892310169 |
| Division & Sub-division helpline numbers | View/Download |
| Local Sub-division Electricity helpline numbers (Mizoram) | View/Download |
| Official Member Contact Details | Click Here |
Tips – If your electricity complaint is not resolved by the Power Department, Mizoram and also grievance is not redressed by the Integrated Grievance Redressal Cell (IGRC) within the time limit or if unsatisfied then you can lodge a grievance to the Consumer Grievance Redressal Forum, Power Department of Mizoram.
Register Online Electricity Complaint to Power Department, Mizoram
Customers can also register online electricity complaints for the emergency power supply outage or other power supply, electricity bills, or other electricity supply complaints. You can use the portal of the Power & Electricity Department, Mizoram to lodge an online electricity complaint. Follow the below steps.
Register Online Electricity Complaint in Mizoram:
| Register Online Electricity Complaint (login/sign up) | Register Now |
| Emergency/Power Supply Outage Complaint | Report Now |
Procedure:
- Visit the above link to register an online electricity complaint.
- Fill out the online complaint form.
- Enter the required details.
- Submit it and note down the complaint number to track the status.
Tips – Electricity complaint not resolved within the time limit or unsatisfied with the response? You can lodge a grievance to the Electricity Consumer Grievance Redressal Forum, Mizoram.
Apply for the Electricity Services of the Power & Electricity Department, Mizoram:
| Pay Online Electricity Bill | Pay Now |
| Mizoram Electricity Quick Bill Pay | Pay Now |
| Solar Rooftop Application | Apply Now |
| Apply for New Electricity Connection | Apply Now |
Lodge Grievance to the Electricity Consumer Grievance Redressal Forum, Power Department, Mizoram
Electricity Consumer Grievance Redressal Forum, Power & Electricity Department of Mizoram is a forum where you can lodge a grievance against the final order or complaint that is not resolved within the time limit. Follow the below steps to lodge a successful grievance to the CGRF.
Integrated Grievance Redressal Cell (IGRC), Power Department of Mizoram
First, you will have to lodge a grievance to the Integrated Grievance Redressal Cell (IGRC) of your sub-division office. Contact numbers of the officials are provided in the above helpline number section of Mizoram.
Procedure
- Download the Grievance application form for level-1,2,3: Download
- Fill out the grievance form with the required details.
- Attach all the documents and proofs.
- Submit it to the chief engineer of the sub-division of your area.
- Don’t forget to take the reference number or complaint number to know the status of your grievance.
- Note – keep a copy of the application form to yourself for future reference.
Electricity Consumer Grievance Redressal Forum, Mizoram
If your grievance is not redressed by the IGRC or unsatisfied with the final order then you can lodge a grievance to the Electricity Consumer Grievance Redressal Forum, Mizoram.
The grievance must be filed within 30 days after the final response or expiry of the given time period for a complaint by the Integrated Grievance Redressed Cell of your sub-division.
Procedure:
- Download the grievance application form of the Power Department, Mizoram: Download
- Fill out all the required information and details of the connection.
- Provide a brief description of the electricity complaint.
- Attach a copy of the grievance application form that was submitted to the IGRC Cell.
- Attach the response of the IGRC or by the Power Department, Mizoram (If available).
- Provide the Complaint/reference number of the previous complaint or grievance.
- Attach all other supportive documents and proofs.
- Note – Keep a copy of the application form to yourself for future reference.
- Send the grievance application form to the official address of the CGRF forum or submit it yourself. You can use the below address.
Official Address and Contact Details of the Electricity CGRF, Power & Electricity Department, Mizoram:
Address:
Office of the Engineer in Chief
Power & Electricity Department,
Government of Mizoram
Kawlphetha, New Secretariat Complex, Khatla
Aizawl, Mizoram. Pin-796001
Phone: 0389-2336848
E-mail: [email protected]
Source – Citizen charter of Power & Electricity Department, Mizoram
Tips – If your grievance is not redressed by the Electricity Consumer Grievance Redressal Forum, Power & Electricity Department, Mizoram within 45 days then you can file a petition to the Electricity Ombudsman, JERC (Manipur & Mizoram).
File Petition to the Electricity Ombudsman, JERC (Manipur & Mizoram Against Power Department, Mizoram
Electricity Ombudsman, Manipur & Mizoram (JERC) is the authority that is available in the Joint Electricity Regulatory Commission of Manipur & Mizoram for the consumers of the Power & Electricity Department, Mizoram as per the Electricity (Regulation) Act, 2003 where they can file petitions against the final order or grievance is not redressed within 45 days. You must have to file the petition within 30 days after the response or expiry of the time limit of the CGRF.
Follow the below instructions to file a successful petition to the Electricity Ombudsman. Read carefully the steps and details.
Procedure:
- Download the representation form to file a petition: Download
- Fill out the application form with the required information.
- Attach a copy of the application form that was submitted to the CGRF forum, Mizoram.
- Attach all the other documents and proofs.
- Mention the type of relief and compensation (if expect).
- Note – Keep a copy of the representation form to yourself for future reference.
- Send the petition form to the official address of the Electricity Ombudsman, JERC (Manipur & Mizoram) or submit it by yourself.
Official Address & Contact Details of the Electricity Ombudsman, JERC (Manipur & Mizoram):
Address:
Senior Chief Engineer (JERC of M&M),
Electricity Ombudsman,
TBL, Bhawan, E-18, 2nd – 5th Floor,
Peter Street, Khatla,
Aizawl-796001.
Phone: 0389-2335625
Fax: 0389-2335523
E-mail: [email protected]
Website: jerc.mizoram.gov.in
Official Members’ Contact Numbers – Click here
Source – Contact Details of the JERC Manipur & Mizoram
Tips – If you are not satisfied with the final order of the Electricity Ombudsman, (JERC, Manipur & Mizoram) then you can approach the Appellate Tribunal for Electricity, the High Court of the State, and the Supreme Court of India.
Categories Electricity Complaints in Mizoram
- Interruption/Outage/failure in power or electricity supply
- High or Low voltage related complaints
- Transformer failures and burning or sparks
- Load shedding/scheduled outage
- Meter and meter reading-related complaints
- Complaints related to electricity billing, arrears, payment, debt rebate, collections, etc.
- Disconnection and reconnection of electricity connection or power supply
- Delay in new service connection or extension of Load
- Issues of the electricity service line, poles, transmission of power in your region
- Any other corruption/bribery or electricity accident-related complaints
- Other electricity service complaints
Frequently Asked Questions About Power & Electricity Department, Mizoram
Q. What are the electricity customer care numbers of the Power Department, Mizoram?
A. Customer care numbers of the Power Department, Mizoram are 03892321650, 03892322174, and 03892310169 where you can register an electricity complaint about the power supply outage or other issues.
Q. Where Can I approach if my electricity complaint is not resolved by the Power Department of Mizoram?
A. You can lodge a grievance to the Integrated Grievance Redressal Cell (IGRC) of PEDGOM at your regional sub-division office. Further, you can approach the Electricity Consumer Grievance Redressal Forum, Mizoram then you can file a petition to the Electricity Ombudsman, JERC (M&M).
Q. How can I track the status of the power supply outage by the Power & Electricity Department of Mizoram?
A. You can track the status of the ongoing/scheduled power supply outage by clicking out ‘Urja Mitra Mizoram‘ where select your region to know the supply status by the PEDGOM.
References
- Citizen charter of Power & Electricity Department, Mizoram
- Contact Details of the JERC Manipur & Mizoram
