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Not received the product, yet the status says delivered

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Hello , I had ordered a couple of clothes on 22/5/2024 total order ID – worth rupees 2218.65. In that I did not receive a product tracking id – 111418635706 but the delivery status says delivered. I had raised an complaint on this on 27/5/2024 but the issue was closed on 31/5/2024 without resolving.
I want this issue to be solved or I’ll take this to consumer court for further action.

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