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TSNPDCL – Electricity Complaint Helplines of Northern Power Distribution Company of Telangana Limited

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TNSPDCL logo
Northern Power Distribution Company of Telangana Limited, source – tsnpdcl.in

Northern Power Distribution Company of Telangana Limited (TSNPDCL) is a Public Limited electricity distribution company. TSNPDCL was established in 2000 and is owned by the State Government of Telangana.

It provides mostly electricity services in the northern districts of Telangana. More than 10 lakh customers are getting benefits in the city, town, and village areas.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Many customers of TSNPDCL face electricity issues like power supply outages, failure of the transformer, bill payment or arrears related, and other electricity supply interruptions in the region of north Telangana. You can use the official helplines and customer care numbers to register electricity complaints.

TSNPDCL provides electricity services in these districts/Divisions of Telangana:

  • Mancherial
  • Nirmal
  • Kumram Bheem
  • Kamareddy
  • Peddapalli
  • Jagtial,
  • Rajanna
  • Warangal Urban
  • Warangal Rural
  • Mahabubabad
  • Prof Jayashankar
  • Jangaon
  • Bhadradri
  • Adilabad
  • Nizamabad
  • Karimnagar
  • Khammam

Complaint Registration Fee & Resolution Time Limit:

Electricity Complaint Registration Fee No Charges (0)
Grievance Redressal Time Limit Immediate (24×7) or up to 60 days (based on the issue)
Citizen Charter (Time Limit for Services) View/Download

You can use the toll-free customer care numbers, e-mail, and WhatsApp number and can visit the online portal of TSNPDCL to register online electricity complaints. All the information is verified by Complaint Hub, use it to lodge your grievances.

Tips – If your electricity complaint is not resolved within the time limit or dissatisfied then lodge a grievance to the CGRF Forum of TSNPDCL and Electricity Ombudsman, Telangana.


Electricity Helplines for the Consumers of Northern Power Distribution Company of Telangana Limited (TSNPDCL)

TSNPDCL (Northern Power Distribution Company of Telangana Limited) has provided various toll-free customer care numbers, verified helpline numbers, e-mails, and WhatsApp numbers. You can also register online electricity complaints by using the portal.

Procedure: Provide the following details

  • Consumer Connection Number
  • Name of the consumer
  • Address and contact number
  • Description of issue and other details

Toll-Free Customer Care Numbers, Helplines of Electricity Board of TSNPDCL for Electricity Complaints:

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TSNPDCL Electricity Complaint Numbers 1912
18004250028
Local Office Contact Numbers Click Here

Regional Office of TSNPDCL Helpline Numbers:

Circle Office Helpline Numbers
 Hanamkonda View/Download
Karimnagar View/Download
Nazimabad View/Download
Adilabad View/Download
Kothagudem View/Download
Warangal View/Download
Jangaon View/Download
Bhupalpally View/Download
Mahabubabad View/Download
Jagityal View/Download
Peddapally View/Download
Kamareddy View/Download
Nirmal View/Download
Asifabad View/Download
Mancherial View/Download
Khammam View/Download

Tips – Unresolved or unsatisfied with the complaint then you can approach CGRF Forum, TSNPDCL.


Portals of TSNPDCL to Lodge Online Complaint to Electricity Board in Northern Telangana

Customers of the TSNPDCL can use the online portal to register an online electricity complaint. You just need to visit the link and fill out the online complaint form. The resolution of the complaint can be faster in this mode. Also, track online complaint status of power supply and accident reports. So, use the below information and procedure.

Important Portals & Links of TSNPDCL to Lodge Online Electricity Complaint to the Board:

Register Online Electricity Complaint Register Now
Electrical Accident Report/Complaint Click Here
Register for an Account Click Here
Mobile App Android

Procedure:

  • Visit the above link of the (TNPDCL) portal.
  • Fill out the online complaint form as per the required information.
  • Submit it and note down the reference number.
  • Track the complaint status using that reference/docket number.

Tips – Electricity complaint not resolved within the time limit or unsatisfied? You can approach the CGRF Forum, TSNPDCL. Use the details from the section below.


Online Electricity Services:

Pay Online Electricity Bill Pay Now
New Electricity Connection Apply Now
Solar Net Metering Apply Now

Lodge Grievance to Consumer Grievance Redressal Forum (CGRF), TSNPDCL

Electricity Consumer Grievance Redressal Forum (CGRF), TSNPDCL is a higher authority where you can lodge a grievance against the final order or response by the divisional office or electricity complaint is not resolved within the time limit.

Procedure:

  • Click – Lodge Online Grievance to CGRF
  • Fill out the required information.
  • Upload all the required documents.
  • Submit it and note down the reference number.

OR

  • Write an application to CGRF Forum as per the given format.
  • Provide the following information:
    • Name of the applicant.
    • The subject of the complaint.
    • Complaint number and response to the previous complaint to TSNPDCL.
    • Description of the complaint and details of the license.
    • Provide your signature.
  • Attach a copy of the required documents.
  •  Submit it to the CGRF Forum at the official address.

Address and Contact Details of CGRF Forum, TSNPDCL

CGRF-1 – Jurisdiction zone; Warangal, Hanamkonda, Jangaon, Mahabubabad, Bhoopalpally, Karimnagar, Peddapally, Khammam & Kothagudem.

CGRF-2 – Jurisdiction zone; Nizamabad, Kamareddy, Rajanna, Sircilla, Jagityal, Nirmal, Adilabad, Mancherial & Komaram, Bheem, Asifabad.

CGRF Office Address, E-mail, and Phone No.
CGRF-1 H.No.2-5-58, Opp: Head Post Office,
Nakkalagutta, Hanamkonda, Pincode – 506001.
08702461551
CGRF-2 H.No.10-12-169, Powerhouse compound,
Varni Chowrastha, Nizamabad.
8333923841

Tips – If your electricity grievance is not redressed by the CGRF Forum within 30 days or unsatisfied with the final order then approach Electricity Ombudsman, Telangana.


File Petition to Electricity Ombudsman, Telangana

The Electricity Ombudsman is established under the Telangana Electricity Regulatory Commission in Telangana where customers of the TSNPCL can file petitions against the order of the CGRF Forum or after the expiry of the time limit (After 30 days).

Instructions:

  • The case must be filed within 30 days after the expiry or response of the CGRF Forum.
  • You must attach a copy of the grievance form that was submitted to the CGRF Forum.
  • Attach all other required documents and responses of CGRF (If available).

Procedure:

  • Download the petition form of Electricity Ombudsman: Download
  • Fill out the required information.
  • Attach all the required documents and previous applications to the CGRF Forum.
  • Submit it at the official address of the Electricity Ombudsman in Telangana.

Official Address and Contact Details of the Electricity Ombudsman

Address:
1st Floor, 33/11 kV Sub Station,
Hyderabad Boat Club Lane,
Near Lumbini Park,
Hyderabad – 500063

Phone040-23450901
E-mailvo-tserc@telangana.gov.in

Tips – If you are unsatisfied with the final order of the Electricity Ombudsman then you have the option to approach the Appellate Tribunal for Electricity, the High Court of the State, and the Supreme Court of India.


Types of Electricity Complaints

The issues related to electricity services that can be raised to the electricity department, are:

  • Electricity Bill Related
  • Power supply failure and transformer related
  • Service Line issues
  • Streetlight complaints
  • SC wire related
  • Electricity power theft and accident-related
  • High or low voltage related
  • New electricity connection related
  • Any other complaints about the electricity services.

Frequently Asked Questions About Northern Power Distribution Company of Telangana Limited

Q. What are the toll-free customer care numbers of the TSNPDCL?
A. The customer care numbers of TSNPDCL are – 191218004250028 where you can register electricity complaints.

Q. Where can I approach if the electricity complaint is not resolved by TSNPDCL?
A. You can approach the CGRF Forum of TSNPDCL to lodge a grievance and further file a petition to the Electricity Ombudsman, Telangana.

Q. How can I track the status of the ongoing or scheduled power supply outage?
A. You can track the status of the ongoing or scheduled power supply outage at ‘Urja Mitra TSNPDCL‘ and know the current status.


References

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