Northern Power Distribution Company of Telangana Limited (TGNPDCL) is a Public Limited electricity distribution company. TGNPDCL was established in 2000 and is owned by the State Government of Telangana.
It provides mostly electricity services in the northern districts of Telangana. More than 10 lakh customers are getting benefits in the city, town, and village areas.
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Many customers of TGNPDCL face electricity issues like power supply outages, failure of the transformer, bill payment or arrears related, and other electricity supply interruptions in the region of north Telangana. You can use the official helplines and customer care numbers to register electricity complaints.
TGNPDCL provides electricity services in these districts/Divisions of Telangana:
- Mancherial
- Nirmal
- Kumram Bheem
- Kamareddy
- Peddapalli
- Jagtial,
- Rajanna
- Warangal Urban
- Warangal Rural
- Mahabubabad
- Prof Jayashankar
- Jangaon
- Bhadradri
- Adilabad
- Nizamabad
- Karimnagar
- Khammam
Complaint Registration Fee & Resolution Time Limit:
| Electricity Complaint Registration Fee | No Charges (0) |
| Grievance Redressal Time Limit | Immediate (24×7) or up to 60 days (based on the issue) |
| Citizen Charter (Time Limit for Services) | View/Download |
Tips – If your electricity complaint is not resolved within the time limit or dissatisfied then lodge a grievance to the CGRF Forum of TGNPDCL and Electricity Ombudsman, Telangana.
Electricity Helplines for the Consumers of Northern Power Distribution Company of Telangana Limited (TGNPDCL)
TGNPDCL (Northern Power Distribution Company of Telangana Limited) has provided various toll-free customer care numbers, verified helpline numbers, e-mails, and WhatsApp numbers. You can also register online electricity complaints by using the portal.
Procedure: Provide the following details
- Consumer Connection Number
- Name of the consumer
- Address and contact number
- Description of issue and other details
Toll-Free Customer Care Numbers, Helplines of Electricity Board of TGNPDCL for Electricity Complaints:
| TGNPDCL Electricity Complaint Numbers | 1912 18004250028 |
| Local Office Contact Details | View Contact Numbers |
Tips – If unresolved or unsatisfied with the complaint then you can approach CGRF Forum, TGNPDCL.
Register Online Complaint to the Electricity Board of Northern Telangana
Customers of the TGNPDCL can use the online portal to register an online electricity complaint. You just need to visit the link and fill out the online complaint form. The resolution of the complaint can be faster in this mode. Also, track online complaint status of power supply and accident reports. So, use the below information and procedure.
Important Portals & Links of TGNPDCL to Lodge Online Electricity Complaint to the Board:
| Register Online Electricity Complaint | Register Now |
| Mobile App | Android |
To report an electric accident, new connection, or access online services, register yourself at the TNPDCL portal.
Procedure:
- Visit the above link of the (TNPDCL) portal.
- Fill out the online complaint form as per the required information.
- Submit it and note down the reference number.
- Track the complaint status using that reference/docket number.
Lodge Grievance to Consumer Grievance Redressal Forum (CGRF), TGNPDCL
Electricity Consumer Grievance Redressal Forum (CGRF), TGNPDCL is a higher authority where you can lodge a grievance against the final order or response by the divisional office or electricity complaint is not resolved within the time limit.
Procedure:
- Visit the official website and select Consumer Forum from the menu
- Tap “Consumer Complaint Registration“
- Fill out the required information.
- Upload all the required documents.
- Submit it and note down the reference number.
OR
- Write an application to the CGRF Forum as per the given format.
- Provide the following information:
- Name of the applicant.
- The subject of the complaint.
- Complaint number and response to the previous complaint to TGNPDCL.
- Description of the complaint and details of the license.
- Provide your signature.
- Attach a copy of the required documents.
- Submit it to the CGRF Forum at the official address.
Address and Contact Details of CGRF Forum, TGNPDCL
CGRF-1 – Jurisdiction zone; Warangal, Hanamkonda, Jangaon, Mahabubabad, Bhoopalpally, Karimnagar, Peddapally, Khammam & Kothagudem.
CGRF-2 – Jurisdiction zone; Nizamabad, Kamareddy, Rajanna, Sircilla, Jagityal, Nirmal, Adilabad, Mancherial & Komaram, Bheem, Asifabad.
| CGRF Office | Address, E-mail, and Phone No. |
|---|---|
| CGRF-1 | Address: H.No.2-5-58, Opp: Head Post Office, Nakkalagutta, Hanamkonda, Pincode – 506001. Phone: +918702461551 |
| CGRF-2 | Address: H.No.10-12-169, Powerhouse compound, Varni Chowrastha, Nizamabad. Phone: +918333923841 |
Tips – If your electricity grievance is not redressed by the CGRF Forum within 30 days or unsatisfied with the final order then approach the Electricity Ombudsman, Telangana.
File Petition to Electricity Ombudsman, Telangana
The Electricity Ombudsman is established under the Telangana Electricity Regulatory Commission in Telangana where customers of the TSNPCL can file petitions against the order of the CGRF Forum or after the expiry of the time limit (After 30 days).
Note: The case must be filed within 30 days after the expiry or response of the Forum, attach a copy of the grievance form that was submitted to the CGRF, and attach all other required documents and responses of the Forum (If available).
Tips – If you are unsatisfied with the final order of the Electricity Ombudsman then you have the option to approach the Appellate Tribunal for Electricity, the High Court of the State, and the Supreme Court of India.
Frequently Asked Questions About Northern Power Distribution Company of Telangana Limited
Q. What are the toll-free customer care numbers of the TGNPDCL?
A. The customer care numbers of TGNPDCL are – 1912, 18004250028 where you can register electricity complaints.
Q. Where can I approach if the electricity complaint is not resolved by TGNPDCL?
A. You can approach the CGRF Forum of TGNPDCL to lodge a grievance and further file a petition to the Electricity Ombudsman, Telangana.
Q. How can I track the status of the ongoing or scheduled power supply outage?
A. You can track the status of the ongoing or scheduled power supply outage at ‘Urja Mitra TGNPDCL‘ and know the current status.
