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Jharkhand Police: How to Register an e-FIR or Complaint to Jharkhand Police?


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Jharkhand Police (Source:

Jharkhand Police is the law enforcement agency for the state of Jharkhand. It was formed in 2000, after the creation of Jharkhand state from Bihar and is headquartered in Ranchi. It is headed by the Director General of Police (DGP). The force is responsible for maintaining law and order, protecting citizens from illegal activities, crimes, or criminal incidents, and other responsibilities as specified by the state.

Motto: “Public service is our goal (सेवा ही लक्ष्य)”

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.


Jharkhand Police is administered by the Department of Home, Jail and Disaster Management of the Government of Jharkhand and is responsible for maintaining law and order, internal security, fire services, jail administration, prosecution, forensic science, Sainik welfare and civil defence in the state. The department is headed by the Chief Secretary of Jharkhand, who is assisted by the Principal Secretary (Home), the Secretary (Home) and other officers.

Major Departments:

  • Special Branch (SB)
  • Crime Investigation Department (CID)
  • Railways
  • Traffic Police
  • Modernisation
  • Jharkhand Armed Police (JAP)

Other special units are the Women Cell, Cyber Cell, Anti-Corruption Bureau, and Special Task Force (STF).

Field Administration:

  • DGP Office: Headed by the Director General of Police (DGP).
  • Zone: Divided into 4 zones, each headed by the Inspectors General of Police (IGP).
  • Range: Divided into 6 ranges (Chhota Nagpur, Kolhan, Palamu, Dumka, Bokaro, Hazaribagh), each headed by the Deputy Inspector General of Police (DIG).
  • Districts: Divided into 24 district police units, headed by Superintendents of Police (SPs). Further, these are divided into circles and police stations.

Want to file a police complaint/FIR in Jharkhand? If you need police help, contact your local police station through the helpline number or submit an online police complaint or e-FIR for non-cognizable offences. Read the guidelines and detailed information of Jharkhand Police that is provided below.

How to File an Online FIR or Complaint to Jharkhand Police?

In Jharkhand, residents can report criminal or civil incidents to the police either online through the citizen service portal of Jharkhand Police or by visiting the nearest local police station. To file an online FIR, you may use the Crime and Criminal Tracking Network & Systems (CCTNS) provided by the Jharkhand Police.

The basic difference between a Police Complaint and an FIR:

  • Police Complaint: An informal complaint that can be submitted orally or in writing. It is applicable for both cognizable and non-cognizable crimes.
  • FIR (First Information Report): A formal report filed with the police containing initial information about cognizable or non-cognizable offences. This should be submitted at the local police station.

Tip: To learn more about FIR, read “Cognizable or Non-Cognizable Offence: How to file an FIR to Police?

Grievance Redressal Mechanism

According to the citizen charter of the Jharkhand Police, the grievance redressal mechanism for the complaints related to citizen services of the police can be resolved by the designated officers within the stipulated time limit. The complaints can be escalated to up to 4 levels.

Administrative organizational structure of the Jharkhand Police
Administrative organizational structure of the Jharkhand Police (Source:

If you want to file a police complaint then call the toll-free police helpline number, visit the nearest police station or lodge your complaint online through CCTNS (JH). You can also file an online FIR or call 112 (in case of emergency).

Police Complaint or FIR Fee:

Registration Fee No Charges (₹0)
Resolution Period As per the rules defined by Jharkhand Police (read citizen charter)
FIR Filing Immediately at the Police Station
Copy of FIR Free of Cost (mandatory)

The grievance redressal mechanism of Jharkhand Police has 4 levels within each administrative division:

  • Level 1: Superintendent of Police (SP), District
  • Level 2: Deputy Inspector General of Police (DIG), Range
  • Level 4: Inspector General of Police (IGP), Zone
  • Level 3: Director General of Police (DGP), Jharkhand Police

Want to contact the District SP, Range DIG, or DGP Office? Click the link “Contact Jharkhand Police Officials (Contact Number/Email)“.

Please Note: If your complaints related to citizen services or police functioning (including misconduct & corruption) remain unresolved, you can file an online grievance through the “CMO Jharkhand – Public Grievance Redressal Portal (IPGRS)” directed to the Appellate Officer for Jharkhand Police within the Home Department of the Government of Jharkhand.

Police Helpline Number

To start a police investigation in Jharkhand, you have the choice to lodge a complaint or an FIR at your local police station, either in person or through the online e-FIR system, depending on the nature of the case or incident (civil/criminal).

Emergency Help:

Office/Department, Jharkhand Police Helpline Number
Emergency Helpline Number (PCR) 112100
Cyber Crime Mobile: +919771432133, +916512220060
Other Crimes (CID) Mobile: +919771432141
Organized Crime Mobile: +919771432115
Terrorist Activities (ATS) Mobile: +919771438670
Women’s Safety (Mahila Help Line) Mobile: +919771432103; 1091
Child Help Line Mobile: +918877444444; 1098
State Police HQ Mobile: +917542029602, +916512446607
Corruption (ACB) Whatsapp: +919431105678
Phone: +91651-2281337
Police Verification (Passport) Email:

Lodge a Police Complaint

If you want to file an online police complaint to Jharkhand Police, provide detailed information about the criminal or civil incident. These details include:

  • Personal detail: Name, Address, and ID Proof (if required)
  • Place of the incident with the district
  • Type of complaint: Crime/Cyber/Miscellaneous
  • Subject
  • Description with supporting documents (if any)
  • A scanned copy of the written document with the complainant’s signature/thumb impression can be attached. (Support files: .doc, .pdf, .docx, .jpg, or .png.)

For Online Police Complaint:

Complain to Jharkhand Police File a complaint
Track complaint status Track now
Jharkhand Dial 100 Click Here (
Traffic E-Challan Support Click Here
Email (HQ)
X/Twitter @jharkhandpolice

Note: The police enforcement or any government can request Jharkhand Police for the corporation in cybercrime investigation, click here to request.

Have your complaints not been addressed within 7 days? You should escalate the case to the circle office or district police headquarters.

File an FIR

To report an FIR to the Jharkhand Police, individuals have the option of using either of the following methods:

  1. Offline: Visit the nearest Police Station to submit an FIR, applicable for both civil and criminal cases.
  2. Online (e-FIR): File an e-FIR online through the CCTNS portal of Jharkhand.

Important details required for filing an FIR include:

  • The complainant’s name, current & permanent address,
  • Incident details such as the date, location, and a detailed description of the incident.
  • Information about the victim, and statements if available
  • Stolen properties (e.g., jewellery, luggage, electronics), if any.
  • For Motor vehicle theft/incident, provide vehicle number, model, and registration at the RTO.
  • Attach supporting documents, images, or videos to provide additional context and evidence for a detailed FIR report.

CCTNS – Jharkhand Police:

e-FIR to the Jharkhand Police File an FIR
View filed FIR View/track
Contact your Police Station Click Here

Are you facing any technical issues with the CCTNS portal? You can email to raise your concerns.

Following the online submission of the FIR form through CCTNS for Jharkhand Police, it is important to take note of the FIR number or download a copy of the e-FIR for your records.

Note: Additionally, if you choose to file an FIR at your local Police Station, ensure to obtain a copy of the FIR (available free of cost) along with an acknowledgement receipt.


You can access online citizen services provided by Jharkhand Police through the Crime and Criminal Tracking Network & Systems (CCTNS). Visit the official portal “” to apply online or download forms for various services.

The available police services include:

  • Police Certificates (PC)
  • Character Certificate Request
  • Tenant/PG/Domestic Verification
  • Copy of FIR
  • Protest/Strike Information
  • Complaint Lodging
  • Mobile Block/Unblock Request (CEIR)
  • Employee Verification
  • Event Performance/Procession Information
  • Lost Property Request
  • Arms, hotel, and other licenses

Need more information related to Jharkhand Police? You may file an online RTI (Right to Information) request to the respective department of Jharkhand Police.

Cyber Crime Police Station, Jharkhand Police

Contact details to register a cybercrime to Cyber Police in Jharkhand:

District Cyber Helpline Number
Dhanbad +919905936731
Jamshedpur +919430774631
Deoghar +919798302205
Jamtara +919471194942
Giridih +919471194985
Palamau +919264196948

The online filing system of Jharkhand Police is designed to help citizens protect themselves from crimes and misconduct. If your filed complaints or cases are not addressed as per the guidelines and rules established by the government of Jharkhand, you may appeal to the higher police officials. Additionally, you can also approach the DGP Office Control Room to escalate the case to the head of the department.


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