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Payment Success but Order Not Confirmed: Issue with Domino’s App


Yesterday, I ordered a Spiced Double Chicken Pizza from Domino’s, completing the payment successfully via Amazon Pay. Despite the successful payment confirmation from Amazon, the Domino’s app redirected me to their payment screen, where it displayed that the payment had failed. Consequently, my order was not confirmed by Domino’s. However, the amount was debited from my account through Amazon Pay, indicating a successful transaction.

This discrepancy between the payment status in Amazon Pay and the Domino’s app has left me in a predicament. Although the payment was processed smoothly through Amazon, Domino’s system did not reflect the successful transaction, resulting in my order not being confirmed.

I request immediate assistance from Domino’s customer support to resolve this issue promptly. It is imperative to either confirm my existing order or refund the debited amount to my account. Additionally, I urge Domino’s to address the underlying technical glitch causing such discrepancies in payment processing, ensuring a seamless experience for all customers.

Thank you for your attention to this matter.

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