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Dominos: Lodge a Complaint about Domino’s Pizza

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Customer Service
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Domino’s Pizza, Jubilant FoodWorks Ltd (source: dominos.co.in)

Domino’s is an American multinational pizza restaurant chain owned by the master franchisor Domino’s Pizza, Inc. Jubilant FoodWorks Limited, a leading Indian food company, owns Domino’s Pizza franchises in India, Sri Lanka, Bangladesh, and Nepal. As of 2023, with 1,838 restaurants in India and subsidiaries in Sri Lanka and Bangladesh, it’s a major player in the food service industry.

It also offers special services for birthday parties, delivery on train, catering, and restaurants in major cities (tier 1 and tier 2) including metro cities like Delhi, Mumbai, Chennai, Hyderabad, Bangalore, Kolkata, Gurugram, Dehradun, Noida, etc.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Report the issues related to:

  • Pizza: Complaints related to Veg Pizza, Non-Veg Pizza, Pasta, and Pizza Mania including sides and beverages (Garlic bread & soft drinks)
  • Quality & Delivery: Concerns of quality of food, delay in delivery, payment modes, and charges.
  • Restaurants: Complaints about the service of restaurants and delivery partners including hygiene maintenance.

Have complaints about Domino’s Pizza services? You can easily contact the customer support team by toll-free customer care number and email, or submit your complaint online through the online platform, mobile app, or social channels.

Still not resolved? Escalate the matter to the Head of Customer Service, Jubilant FoodWorks Ltd (JFL).


How to File a Complaint of Domino’s Pizza?

According to the customer service policy of Jubilant FoodWorks Ltd, you can complain to Domino’s customer service representatives via toll-free number, online chat on the Domino’s App, or email. If your problems are not resolved, then escalate it to the Head of CS.

Grievance Redressal Mechanism:

Registration Fee No Charges (0)
Resolution Period Up to 3 weeks (It may vary, please read T&C and refund/cancellation policy of Domino’s (JFL))
Refund Period 5 to 7 business days

 Levels of Lodging Complaint:

  • Level 1: Customer Service, Dominos
    • Toll-free complaint number (if available)
    • Email/WhatsApp
    • Online complaint registration
    • Mobile App
  • Level 2: Head of Customer Service, Dominos

Please note: If not resolved to your satisfaction with the timeframe by Domino’s, you may lodge a consumer complaint to the National Consumer Helpline (NCH) for arbitration or the Consumer Commission (NCDRC) for compensation.


Level 1: Customer Care, Dominos

If something goes wrong with your Domino’s order, like late delivery, quality of Pizza, or payment issues, you can complain to Domino’s Pizza customer service.

Make sure to include your Order ID, describe the problem clearly, and for a faster solution, use the Domino’s App to file an online complaint.

Contact customer service:

Tip: Beware of scams, don’t share bank/personal details; use only the official Domino’s Pizza app for help. Stay safe!

Please note: You can complain to the Food Safety and Standards Authority of India (FSSAI) about the quality of food/Pizza delivered by Dominos or its partnered restaurants.

Level 2: Grievance Officer, JFL

According to the IT Act 2000 and E-Commerce Rules 2020, if your first complaint to Domino’s (level 1) isn’t resolved to your satisfaction within the resolution period, you can escalate it to the appointed Grievance Officer of Jubilant FoodWorks Ltd.

When emailing or writing, include:

  • Your complaint’s ticket number,
  • Order ID,
  • Reason for dissatisfaction, expected resolution, and attach any relevant images or bills for support.

Send this complaint letter by email to JFL at guestcaredominos@jublfood.com or contact Jubilant FoodWorks to raise your concerns.

Not Resolved to your satisfaction with the resolution period by JFL (Domino’s Pizza)?

If you’re not satisfied with the final resolution of Domino’s (Jubilant FoodWorks), you can file a complaint with the National Consumer Helpline (NACH) for informal resolution by calling the toll-free helpline number or submitting a complaint online.

Alternatively, you can file a formal complaint with the  National Consumer Disputes Redressal Commission (NCDRC) – Consumer Court or choose internal arbitration with JFL to resolve the dispute.


Reference

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User Reviews (7)

6f
6th floor Dominos lovely professional university, phagwara, punjab, india
May 26, 2024

Don't know how to deal and talk with customers

Overall (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
My brother order a pizza mistakenly. When they call me for conformation I cancelled the order they became rude and said me if u cant afford then don't order. Is this the way of talking. is this is your service and employee u hired for your customers. look in this matter its putting a negative impact.
YN
Yashwanthraj Nakoti
May 20, 2024

Payment Success but Order Not Confirmed: Issue with Domino's App

Overall (1.5 out of 5)
Customer Service (2 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
Yesterday, I ordered a Spiced Double Chicken Pizza from Domino's, completing the payment successfully via Amazon Pay. Despite the successful payment confirmation from Amazon, the Domino's app redirected me to their payment screen, where it displayed that the payment had failed. Consequently, my order was not confirmed by Domino's. However, the amount was debited from my account through Amazon Pay, indicating a successful transaction. This discrepancy between the payment status in Amazon Pay and the Domino's app has left me in a predicament. Although the payment was processed smoothly through Amazon, Domino's system did not reflect the successful transaction, resulting in my order not being confirmed. I request immediate assistance from Domino's customer support to resolve this issue promptly. It is imperative to either confirm my existing order or refund the debited amount to my account. Additionally, I urge Domino's to address the underlying technical glitch causing such discrepancies in payment processing, ensuring a seamless experience for all customers. Thank you for your attention to this matter.
SV
Sandra Vanderhurst
May 2, 2024

Customer Service

Overall (1 out of 5)
Customer Service (1 out of 5)
I would like to start out by saying that I have always complimented our neighborhood Domino's Pizza. I am over 70 and I can still eat pizza the same way I did when I was a child. I stopped eating Domino's for a while but after moving into the Germantown neighborhood, which is served by the location at 13050 Middlebrook Road, my love for Domino's returned. I've been using this location for eight years and I've been a faithful customer. I received a pizza that was not edible on Sunday, April 28. The crust was soggy, and it should not have been soggy. Since I pressed the key that offered me the option of ordering my last choice, I expected to receive just that. I ordered a thin and crispy crust but when I took the pizza back to the location, the guy, who was overly rude, told me that the pizza was soggy because I ordered a pizza with extra sauce and extra pepperoni. Then he proceeded to look up my last "six" orders and tell me that each one was a different order. That could not possibly be true because in all this time, I have certainly identified what I like and extra anything isn't a part of the order for a thin and crispy pizza. After patronizing this location for 8 years, I can reasonably say that although every pizza has not been perfect, this was only the second pizza of many that I received that was inedible. I never complained to them about the first one but this one was so bad, that I felt inclined to do so. I consciously checked all my recently bought pizzas and not a single one said anything else but normal toppings in every area. BUT, the guy at the counter rudely dismisses me and says that there is no way that their computer would have said extra if I had not ordered extra. My deduction, however, is how could my order not have said normal toppings when that's the only thing I've ordered over the last several times no matter how different every other part may have been. I am not so much upset about the bad pizza. It happens occasionally. What bothers me is the lack of appreciation and dedication to a long-term customer who has never complained before. The guy who spoke to me was so rude and it was apparent that he didn't care about me being a long-term customer. Now I don't have anything good to say about this location anymore and that upsets me the most.
ST
S. TULSIAN & CO CHARTERED ACCOUNTSNT
Apr 29, 2024

cheating done by DOMINO NAVRANGPURA AHMEDABAD

Overall (1.5 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (3 out of 5)
ORDER WAS PALCED ON ZOMATO WITH PAYMENT - ORDER DIDNT RECIEVE TILL 1 HOUR CANCELLED - BUT NO REFUND WAS GIVEN - SHOWN DELIVERED ON ZOMATO. ORDER NO: 5752519814
Mk
Mahendra kapadane
Apr 22, 2024

Miss behaviour to the costomer

Sidhand abolik Jay Pazza employee of Domino's Pizza he miss behaviour towards the customer. He used the wrong language. kindly check band resolved my other vise I'll go on the consumer court
JH
Jerry Harrison
Apr 16, 2024

Sorry service and pizza

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
My order # 76181 Ordered online when I got to store they dumped out my order I have to wait 20 min for another when I got home this one was not done just doughey I used you store a lot this is the worst service I ever got
FS
Farhan Sayyed
Apr 14, 2024

Delivery was given 40 min late Chilly Falkes ,Oregano, tissues was not provided

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
Delivery was given 40 min late Chilly Flakes, Oregano, tissues, chicken topping was less and thin like curbed one which was not provided to me. My 1st experience is so bad I will be sharing this bad experience with you'll on social media this is how you fool with the customer who are not aware about their taste what goes with pizzas. I had placed my order at Tardeo, Mumbai Central, Branch Mumbai, Maharashtra Order No. 166, placed order from cell no 89*******, Customer No . Farhan Sayyed. Very Very Bad Experience I would not suggest other customers to visit your outlets.

Ratings

Overall (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1.5 out of 5)
Customer Service (1.5 out of 5)

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My brother order a pizza mistakenly. When they call me for conformation I cancelled the order they became rude and said me if u cant afford then don't order. Is this the way of talking. is this is your service and employee u hired for your customers. look in this matter its putting a negative impact.Yesterday, I ordered a Spiced Double Chicken Pizza from Domino's, completing the payment successfully via Amazon Pay. Despite the successful payment confirmation from Amazon, the Domino's app redirected me to their payment screen, where it displayed that the payment had failed. Consequently, my order was not confirmed by Domino's. However, the amount was debited from my account through Amazon Pay, indicating a successful transaction. This discrepancy between the payment status in Amazon Pay and the Domino's app has left me in a predicament. Although the payment was processed smoothly through Amazon, Domino's system did not reflect the successful transaction, resulting in my order not being confirmed. I request immediate assistance from Domino's customer support to resolve this issue promptly. It is imperative to either confirm my existing order or refund the debited amount to my account. Additionally, I urge Domino's to address the underlying technical glitch causing such discrepancies in payment processing, ensuring a seamless experience for all customers. Thank you for your attention to this matter.I would like to start out by saying that I have always complimented our neighborhood Domino's Pizza. I am over 70 and I can still eat pizza the same way I did when I was a child. I stopped eating Domino's for a while but after moving into the Germantown neighborhood, which is served by the location at 13050 Middlebrook Road, my love for Domino's returned. I've been using this location for eight years and I've been a faithful customer. I received a pizza that was not edible on Sunday, April 28. The crust was soggy, and it should not have been soggy. Since I pressed the key that offered me the option of ordering my last choice, I expected to receive just that. I ordered a thin and crispy crust but when I took the pizza back to the location, the guy, who was overly rude, told me that the pizza was soggy because I ordered a pizza with extra sauce and extra pepperoni. Then he proceeded to look up my last "six" orders and tell me that each one was a different order. That could not possibly be true because in all this time, I have certainly identified what I like and extra anything isn't a part of the order for a thin and crispy pizza. After patronizing this location for 8 years, I can reasonably say that although every pizza has not been perfect, this was only the second pizza of many that I received that was inedible. I never complained to them about the first one but this one was so bad, that I felt inclined to do so. I consciously checked all my recently bought pizzas and not a single one said anything else but normal toppings in every area. BUT, the guy at the counter rudely dismisses me and says that there is no way that their computer would have said extra if I had not ordered extra. My deduction, however, is how could my order not have said normal toppings when that's the only thing I've ordered over the last several times no matter how different every other part may have been. I am not so much upset about the bad pizza. It happens occasionally. What bothers me is the lack of appreciation and dedication to a long-term customer who has never complained before. The guy who spoke to me was so rude and it was apparent that he didn't care about me being a long-term customer. Now I don't have anything good to say about this location anymore and that upsets me the most.ORDER WAS PALCED ON ZOMATO WITH PAYMENT - ORDER DIDNT RECIEVE TILL 1 HOUR CANCELLED - BUT NO REFUND WAS GIVEN - SHOWN DELIVERED ON ZOMATO. ORDER NO: 5752519814Sidhand abolik Jay Pazza employee of Domino's Pizza he miss behaviour towards the customer. He used the wrong language. kindly check band resolved my other vise I'll go on the consumer courtDominos: Lodge a Complaint about Domino's Pizza