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Poor Service

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Dear Sir,
I have booked Airtel Xstream Fibre and was allotted application No 01114679174 by paying a sum of Rs 3532.92- as a booking amount to the agent of Airtel Xstream Fibre. Booking was done with my mobile No 920542XXXX. I requested to install the internet connection on an urgent basis as my children have to attend online classes. However, inspite of repeated requests, the Airtel Agent (having Mobile No 0875056XXXX) neither provided internet connection, nor answered my phone calls. Therefore, I sent him a whatsapp msg to cancel my booking followed by an email also, sent to Airtel to cancel and refund the booking amount, which is still awaited.
Unfortunately, due to some misunderstanding, my son, Mr Punit Singh again booked Airtel Xstream Fibre with his mobile No for which he was given application No 01114705640 by paying a sum of Rs 3300/- to another Airtel Agent, who has AGAIN assured that he will install Airtel Xstream Fibre same day itself. But, as a matter of AIRTEL fact, neither anybody installed the connection nor the Airtel Agent (having Mob No 073009XXXXX) responded positively to install the connection as assured by him before booking the connection. Therefore, this Airtel Agent has again been told to cancel this second booking too and asked for process case for refund the amount at the earliest.
This attitude of Airtel, reflects that the casual attitude of airtel, before the connection is provided to the customer, so poor, what one can expect for next six months, after taking six months connection plan. So I feel lucky that I came to know about Airtel…well in time and did not wish to join your team and would prefer to go with any other option like JIO.
So Please cancel my both the bookings and refund my money (3532.92+3300) back to my account at the earliest possible time. My account details for refund is as under :-
Name – Dinesh Singh

Booking Application Nos (1) 01114679174 and (2) 01114705640
Booking Amount – 6832.92.
Thanking for your valuable time.
RegardsDinesh and on behalf of Punit

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