Department of Electricity Lakshadweep – Know, How to Register Complaint or Apply for New Electricity Connection?

• Electricity Supply outage/Load enhancement or decrement
• The recent failure of Transformer: Sparks, Blast, voltage, or another issue
• Error in bill amount, any other bill issue
• Meter or smart metering issue
• The issue with the New online/offline electricity connection
• Emergency Services, Corruption, or Bribery
• Other services by the Department of Electricity, Lakshadweep

Step 1: Click on this electricity customer care number in Lakshadweep and call the helpline number:

Customer Care Number: 04896263709

Click Out: Regional Office Contact Numbers of Lakshadweep Electricity

Step 2: Choose the options on the IVRS number and connect with the customer care executive.

Step 3: Tell your identity, connection number, issue to the executive and register your complaint about the problem of electricity supply or other.

Step 4: Get your complaint reference number in a message on your mobile number.

Step 5: Track the complaint using the reference number until you do not get a resolution.

Step 1: Click on this link to open the online electricity complaint form:

Visit: lodge an online complaint

Step 2: Fill out the following mandatory details in the online complaint registration form:

• Select your island where the issue is occurring
• Enter your consumer code (Connection number)
• Enter your name in the “Name of Complainant” box
• Provide the location, where the issue is occurring or complaint belongs to that location
• Select the category or type of complaint from the given list
• Enter the verification code that is shown in the above image
• In the final step, Click on the button “File a complaint”
• Note down the complaint reference number to track status (Check status until the complaint is not resolved)

Step 3: Track the status (Complaint may resolve in 3 to 30 working days, depends on this issue), You will get a faster resolution of Electricity supply disruption issues (Immediate or within 24 hours)

Grievances can be lodged against:

• Responses or resolution of the previous complaint/grievances by the Electricity Department
• The issue is not resolved or unsatisfied response by the Licensee of the distributor in Lakshadweep

Step 1: You can lodge a grievance in offline mode by writing the complaint on white paper (A4 size) or Sending an e-mail (send a hard copy to the address of CGRF by post).

Send your grievance letter with attached documents to this address:

Address: The Chairperson, CGRF for Electricity, UT of Lakshadweep, Near Power House, Kavaratti – 682555 (Postal Code).

E-mail: [email protected]

Phone No: 04896-262616

Step 2: Grievance should be written to the Chairperson, CGRF for Electricity

Step 3: Must include the following information in the complaint form:

• Name of complainant
• Consumer Number (Electricity Account Number)
• Postal Address ( Address of Supply connection)
• Mobile Number
• E-mail (Optional)
• Electricity department/office/licensee name against which you want to lodge a complaint (grievance pertain)
• Attach evidence document (optional ) – Must provide if you want to strengthen your case
• No court fee stamp and No fee is required ( No Charges to lodge grievance)
• No Advocate is necessary
• Your complaint will not be accepted if it is already pending in any court or other forum (If you have applied in them).

Trusted Source – To know more about CGRF visit – cgrf forum

Step 1: Download the offline application form from this link to lodge your complaint against CGRF:

Download – Application Form

Step 2: Print the application form that is given below in the pdf file (Print all pages of the application) and fill out the details. You can also submit your complaint in the plain paper but use the prescribed format.

This is the Address of the Electricity Ombudsman where send the completed form with the attached documents:

Address: The Electricity ombudsman for State of Goa & UTs, 2nd Floor, HSIIDC Office Complex, Vanijya Nikunj, Udyog Vihar, Phase V, Gurgaon, Haryana-122016.

Step 3: Must attach the following details with the complaint application form:

• Detailed statement or information of your case with fact (supporting document)
• A copy of the case/petition that is submitted to the CGRF with all attached documents
• A copy of the response or order of CGRF
• Don’t apply if you have already approached to Ombudsman for your issue or are pending in court or other forums, or order is already passed by the higher tribunals or courts
• No fee or Charges, No advocate is required

Step 4: Fill out the following information in the application form of the Electricity Ombudsman Office:

• Name of the consumer (Write your name)
• Full Address of the Consumer: Write your address as it is mentioned in the attached documents
• Write Pin Code of your address
• Write your Phone Number (Mobile Number), E-mail (optional), Leave the Fax No
• Provide name and address of department or licensee (Against which complaint is registered (Department of Electricity, Lakshadweep), Write Pin Code
• Name and Full Address of the Forum – Name – Consumer Grievance Redressal Forum (Lakshadweep), Address – Provided as above in CGRF
• Particular of Connection and Consumer Number – Write the type of connection (LT/HT) or another subcategory, and your electricity consumer number from your bill
• Write the date at which the grievance is submitted to CGRF (Enclose the 3 copies of CGRF)
• Write the Subject Matter for which you want to lodge a complaint
• Provide the details of the representation (About the detailed information of grievance), attach the extra page if same is filled
• Write the final decision is received or not by the CGRF (Yes/No)
• Nature of relief – Write the type of solution that you want to get from the Ombudsman
• Details if you want to get compensation for any monetary loss
• Enter the details of documents that are attached with the form
• Read the declaration carefully and sign the form (Write the name in the Block Letter below the signature)
• If you want to represent any nominee, enter the details and sign both nominee and you as a consumer.

Step 5: Send the grievance form with attached documents to the above-mentioned address by post or submit it by himself.

Trusted Source – To know more – visit JERC

Step 1: Click on this link to open the online application form for a new electricity connection:

Visit: Online New Electricity Connection Form

Step 2: Fill out the application form with the following details:

• Basic Information – Select division, Enter your name, ID proof type (Aadhar UID, Driving Licence, UTL GOVT ID No, Voter ID No.), Mobile Number, Email, and Aadhar Number
• Photo – Upload your passport size photo (below the 25KB)
• Address Details – Provide your residential or address where the connection is required
• Choose the status of the applicant – Company/Owner/Partnership/Tenant
• Ownership Document – Upload the document of your ownership or selected status
• Consumer category – Select the consumer category and phase as per your requirement
• Bank Details – Provide the details of your bank account (Enter only required information)
• Enter the details of Service Connection Premises (Building address) & Other Background information
• Government Accommodation (Quarters) – Tick the box only if you live in a government quarts/house (unless leaving it blank)
• Wiring Contractor Details: Enter the details of your wiring contractor with licence number
• Witness – Provide at least two witness names and address
• Apparatus – Select the Apparatus that is used on electricity and enter their details
• Enter the verification code (Shown in the above image)
• Click on the button “Submit Application”

Step 3: Print out the application form and note down the application reference number. You can use this reference number to track the status of your new electricity connection form.

If you are facing any issue in the new connection process then you can contact the customer care number that is mentioned above in the complaint helpline section.

Trusted Source – To Know More, Visit: Other online services

• One Identity Proof – 1. Aadhar Card, 2. Voter ID, 3. Driving Licence, 4. Govt ID No., Pan Card
• Ownership Proof – 1. Property Ownership Certificate, 2. Business Ownership Certificate, 3. Certificate issued by the Government
• Wiring Certificate
• Bank Account Details

• No Power Supply
• The issue in Electricity Bill
• Service Line is Broken/Cut
• Tree/Coconut Bunch/Coconut leaf on the service line
•  Service Wire is in the dangerous condition
• Transformer failure
• Loose Connection
• LampPost is in fallen/Broken Condition
• Earth leaking – Attend
• Cut out complaint
• Aerial complaint found
• No picking load
• No light due to poor voltage/ High voltage
• not all phases supplying in 3 phases
• Emergency accidents