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Powerlak (LED) – Register a Complaint about Lakshadweep Electricity Department

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Powerlak lakshadweep logo
Department of Electricity, Lakshadweep (Source – powerlak.gov.in)

Department of Electricity Lakshadweep (LED) is owned by the government of India. It provides electricity distribution services in the Union Territory of Lakshadweep Islands.

The Electricity Service Sub-Divisions of Lakshadweep Islands:

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  • Minicoy
  • Kavaratti
  • Amini
  • Andrott
  • Kalpeni
  • Agatti
  • Kadmat
  • Kilton
  • Chetlat
  • Bitra
  • Bangaram

Have any complaints about the Department of Electricity Lakshadweep or any related issues? 

You can report various electricity-related issues such as billing disputes, supply problems, meter defects, and more. These complaints cover a range of concerns, including new connections, transformer malfunctions, and smart meter glitches. The Lakshadweep Discom issues can be resolved by the respective divisional offices.

Customers can register these complaints with divisional offices or escalate them to the head office of the Department of Electricity in Lakshadweep.

If not resolved at these levels, you may escalate the electricity complaints to the Consumer Grievance Redressal Forum (CGRF) and other relevant authorities for further assistance and resolution.


How to File a Complaint of Lakshadweep Electricity Department?

The Lakshadweep Electricity Department has dedicated customer care numbers and electricity helplines for registering complaints related to power outages and other technical/billing issues. To file a complaint about the Electricity Board of Lakshadweep, follow the instructions below:

Grievance Redressal Mechanism:

Grievance Fee ₹0/- (No charges)
Complaint Redressal Time Immediate (24×7) or may take 7-30 days (Based on the Issues)

Grievance Escalation:

Level 1: Contact Customer Service/Divisional Office, Lakshadweep Electricity Department through:

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  • Toll-free customer care number
  • Email/WhatsApp
  • Online complaint submission
  • Visit your nearest sub-divisional office

Level 2: Head Office of the Department

Level 3: Escalate the complaint to the Consumer Grievance Redressal Forum (CGRF), Department of Electricity Lakshadweep

Level 4: Appeal to Electricity Ombudsman, Joint Electricity Regulatory Commission (JERCUTS).

Level 1: Customer Service, LED

To contact the LED customer service in Lakshadweep, use the electricity helpline number and the official online portal:

Lakshadweep Electricity Department Contact Details:

For other online services, like applying for a new electricity connection, ownership changes, meter connections, or downloading application forms, log in or register your account on the Electricity Department portal.

In-Person: Additionally, you can personally visit your nearest power sub-station (sub-divisional office) in Lakshadweep to file your complaint.

For more details, contact your sub-divisional officers:

Designation, Sub-Division Contact Information
Assistant Engineer, Agathi Phone: +91489242243
Email: lkagelec@nic.in
Address: Agathi Island, UT of Lakshadweep, Pincode – 682553
Assistant Engineer, Amini Phone: +914891273205
Email: lkamelec@nic.in
Address: Amini Island, UT of Lakshadweep, Pincode – 682552
Assistant Engineer, Androth Phone: +914893232132
Email: lkanelec@nic.in
Address: Androth Island, UT of Lakshadweep, Pincode – 682551
Junior Engineer, Bitra Phone: +914890275224
Email: btelect.lkp@nic.in
Address: Bitra Island, UT of Lakshadweep, Pincode – 682555
Junior Engineer, Chetlat Phone: +914899276211
Email: lkchelec@nic.in
Address: Chetlat Island, UT of Lakshadweep, Pincode – 682554
Assistant Engineer, Kadmat Phone: +914897274233
Email: lk-kdelect@nic.in
Address: Kadmat Island, UT of Lakshadweep, Pincode – 682556
Junior Engineer, Kalpeni Phone: +914895252252
Email: lkkpelec@nic.in
Address: Kalpeni Island, UT of Lakshadweep, Pincode – 682557
Assistant Engineer, Kavarathi Phone: +914896262019
Email: kvelect.lkp@nic.in
Address: Kavarathi Island, UT of Lakshadweep, Pincode – 682555
Assistant Engineer, Kiltan Phone: +914898272231
Email: lk-klelect@nic.in
Address: Kiltan Island, UT of Lakshadweep, Pincode – 682558
Assistant Engineer, Minicoy Phone: +914892222235
Email: lk-mnelect@nic.in
Address: Minicoy Island, UT of Lakshadweep, Pincode – 682559
Assistant Engineer, Kochi Phone: +914842668244
Email: lkkoelec@nic.in
Address: Willington Island, Kochi, Kerala, Pincode – 682003
Assistant Engineer, Beypore Phone: +914952414843
Email: lk-bpelect@nic.in
Address: Kerala State Coir Corporation Yard, Beypore, Calicut, Kerala, Pincode – 673015

Level 2: Nodal Officer, LED HQ

If your submitted complaint is not resolved within 7 working days at Level 1, you can escalate it to the Nodal Officer (Senior Executive Engineer) at the Electricity Department’s Headquarters in Lakshadweep.

To do this, you can either write a letter or send an email. Make sure to include:

  • Your connection number (if applicable)
  • Reference ID of your previous complaint
  • Copies of any supporting documents you have

Contact details of the Nodal Officer:

Designation Executive Engineer, Electricity Department
Phone Number +914896262363, +914896262936 (Fax)
Email lk-ktelect@nic.in
Address HQ, Lakshadweep Electricity Department, Kavaratti Island, UT of Lakshadweep – 682555

Level 3: Consumer Grievance Redressal Forum – CGRF, Lakshadweep

If your complaint remains unresolved after the allotted time at Level 2, you can escalate your disputed matter by filing a complaint with the Consumer Grievance Redressal Forum (CGRF) of the Lakshadweep Electricity Department.

Here’s what you need for your complaint letter:

  • Reference Number: Include the reference number from your previous complaint with the Electricity Department.
  • Nature of Relief: Clearly explain what you are seeking from the Electricity Department. Be specific about your concern.
  • Personal Details: Provide your personal information, connection number, and details from your bill, especially if your complaint relates to billing issues.
  • Declaration Form: Include a signed declaration form confirming that your complaint is genuine and accurate.
  • Documents: Attach copies of any relevant documents or bills that support your complaint to validate your concern.
  • Deadline: Make sure to submit your grievance within 30 days after the resolution period expires or after receiving the final decision from the Electricity Department in Lakshadweep, whichever comes first.

Acknowledgement Receipt: Once you submit your complaint to CGRF, ask for an acknowledgement receipt to confirm that your complaint has been successfully received by the Forum.

Contact details of CGRF, Lakshadweep Electricity Department:

Designation Chairperson, CGRF – Lakshadweep
Phone Number +914896262127, +914896262616
Email cgrf.ld@gmail.com, lk-ktelect@nic.in
Address  Chairperson, Office of the CGRF – The CGRF for Electricity, UT of Lakshadweep, Near Power House, Kavaratti – 682555

Not satisfied with the final order of CGRF?

If you are dissatisfied with the final order of the Consumer Grievance Redressal Forum (CGRF) of Lakshadweep or the complaint remains unresolved despite escalating it to CGRF, you can appeal to the Electricity Ombudsman at the Joint Electricity Regulatory Commission (JERCUTS) for further resolution.


Reference

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