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POOR SERVICE AND NEGLIGENCE OF CUSTOMER ISSUE AFTER SELLING PRODUCT ( CROMA STORE – DEV NAGAR , KAROL BAGH , NEW DELHI 110005 )

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MYSELF VIKAS KUMAR , PURCHASED ONE BOSCH MIXER GRINDER ( MG-8842MIN WITH ORDER ID SOA311361159015 ) DT. 2/6/24 , FROM CORMA STORE ( DEV NAGAR , KAROL BAGH , NEW DELHI 110005 ) ,
1. FIRST PRODUCT WAS NOT DELIVERED AND CROMA STORE STAFF INSISTS THAT PRODUCT DELIVERED TO ME , AFTER ONLINE COMPLAIN THEY DELIVERED MY PRODUCT .
2. DELIVERED PRODUCT WAS DEFECTIVE , AND I AM CONTINIOUSLY COMPLAINING TO REPLACE THE PRODUCT AND HAVE LAUCH REPLACE REQUEST THRICE TIME ON DT. 4/6/24 & 5/6/24 WITH COMPLAIN NO. , C003145038 , C003147763 & C003150090 RESPECTIVELY .
3. I ALSO TRIED CROMA STORE CUSTOMER CARE NO ( DEV NAGAR , KAROL BAGH ) # 7290027730 , SINCE 2/6/24 , BUT NO ONE PICS THE CALL ,
THIS IS VERY BAD BEHAVIOUS OF CROMA STORE STAFF ( DEV NAGAR , KAROL BAGH , NEW DELHI 11005 ) AS THEY HAVE NO RELATION WITH CUSTOMER AFTRE SELLING PRODUCT.
DUE TO THIS I AM VERY MUCH DISTURB MENTALY AND PHYSICALLY , AS AFTER PAYING FOR PRODUCT I AM NOT GETTING RIGHT PRODUCT .
PL. LOOK INTO THIS AND HELP ME OUT OF THIS ISSUE , I OBSERVE THAT ITS MY LIFETIME MISTAKE TO PURCHASE PRODUCT FROM CORMA , IF THEY HAVE SUCH TYPE OF BEHAVIOUS WITH CUSTOMER WHO SPEND HIS HARDENED MONEY TO PURCHASE SOME PRODUCT AND GETTING THIS KIND OF EXPERIENCE.
REGARDS
VIKAS KUMAR

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