Punjab Police is the law enforcement agency, responsible for maintaining law and order within the state of Punjab. The agency was formed in 1861 and is headquartered in Jan Marg, Chandigarh. Its primary function is to prevent and detect crime, maintain public order, crime tracking, and ensure the safety of the citizens.
Administrative structure:
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- DGP Office: Headed by the Director General of Police (DGP), responsible to the Home Department of the state government of Punjab.
- Ranges: Divided into 8 ranges, headed by the Inspector General of Police (IGP). These are Border, Patiala, Ludhiana, Jalandhar, Rupnagar, Bathinda, Faridkot, and Ferozepur.
- Districts: 24 Police Districts headed by Senior Superintendents of Police (SSP).
- Commissionerates: 3 cities Police Commissionerates (Amritsar, Jalandhar, and Ludhiana) in Punjab, each headed by IGPs/DIGs as Commissioner of Police.
Major departments and special units:
- Crime Wing
- Armed Police
- Crime Investigation Department (CID)
- Administrative Wing
- Investigation Cell
- Punjab Home Guard Police
- Vigilance Bureau
- Railway & Traffic Police
Special Units of the Punjab Police are the Commando Battalion, Cyber Crime Division, Rapid Action Force (RAF), Special Protection Group (SPG), Bomb Disposal Squad (BDS, and Women Safety Cell.
Need help from the Punjab Police or want to report an incident? For Punjab Police assistance or reporting incidents, use the toll-free helpline number, visit the nearest police station, or file an online complaint/e-FIR. In emergencies, dial 112 or the regional police number.
Note: You may visit the local police station to file a formal FIR/NCR (Non-Cognizable Report) and escalate unresolved cases to higher authorities as needed. Follow the provided instructions for guidance.
How to File an e-FIR or Complaint to Punjab Police?
The Punjab Police provides a Citizen Portal, Crime and Criminal Tracking Network & Systems (CCTNS) for citizens to report incidents and complaints online. Register complaints or file e-FIRs for unknown accused or non-SR cases through this integrated platform.
Understand the difference between a police complaint and FIR:
- Police Complaint: A complaint, accusing someone of an offence, can be made orally or in writing for both cognizable and non-cognizable crimes without a specific format.
- FIR (First Information Report): An FIR is initial information, orally or in writing, about cognizable offences submitted to the police station. It must be registered with the officer in charge, initiating a police investigation. The Magistrate may take action based on the report.
Tip: To learn more about FIR, read “Cognizable or Non-Cognizable Offence: How to file an FIR to Police?”
In serious cases, contact your local police station or higher-ranking officers in Punjab. Know your citizen rights and safeguard yourself from unusual situations or police misconduct per the “citizen charter” of Punjab Police.
Grievance Redressal Mechanism
According to the guidelines issued by the Home Department, the grievance redressal mechanism of the Punjab Police has three levels in each administrative division: local police station, Superintendent of Police (SP), and Inspector General of Police (IG) of the Range.
Further, the unaddressed or disputed cases can be escalated to the Director General of Police (DGP) for review of the investigation.
Complaint filing:
| Registration Fee | No Charges (₹0) |
| Resolution Period | As per the rules defined by Punjab Police (read citizen charter) |
| FIR Filing | Immediately at the Police Station |
| Copy of FIR | Free of Cost (mandatory) |
Methods for filing a complaint/FIR:
- Online: Saanjh Citizen Portal (CCTNS) – Punjab Police, social channels, and mobile app (PPSAANJH, SHAKTI, and Know Your Police).
- Offline: Dial 112 (emergency), call the police helpline number (local/district/range HQ office), or visit local police stations to file written complaints or FIRs.
3 Levels of Escalation:
If your case is not addressed within the stipulated period, escalate it to the next levels:
- Level 1: Superintendent of Police (SP) at District
- Level 2: Inspector General of Police (IGP) at Range
- Level 3: Director General of Police (DGP), Punjab Police
In the Police Commissionerate System, the case can be escalated to the Commissioner of Police (CP) or associated police officer.
Contact the relevant Police Officer in the respective department to escalate your pending complaints or cases.
Level 1: File an e-FIR or Complaint, Punjab Police
To initiate a Punjab Police investigation, file a complaint or an online FIR (First Information Report). Start the process at the local police station, meeting with the Station House Officer (SHO). Report incidents through offline or online methods, depending on the nature of the issue such as civil or criminal cases.
1. 112-Punjab Citizen Helpline Number
In emergencies in Punjab, dial the National Helpline Number 112 (ERSS) or a specific police helpline. ERSS 112 operates 24/7 for reporting Police, Fire, Medical, or GRP emergencies.
Click: Request help from PB – 112 ERSS
Tip: For immediate police assistance, dial 100 to reach the police control room directly., bypassing redirection through 112.
Emergency Police Helpline Numbers:
| Office/Department, Punjab Police | Helpline Number |
|---|---|
| Toll-Free Emergency Helpline Number (PCR) | 112, 100 |
| Saanjh Helpline | +911614640900 |
| Women Helpline | 1091, 181 |
| Vigilance (Anti-Corruption Helpline) | 180018001000, +919501200200 (WhatsApp) |
| Report cybercrime complaints | 1930, +911722226258 |
| Report Missing Persons | 1094 |
| Narcotics drugs | 1908 |
| State Police Control Room | +911722740058 |
The helpline number of the Community Affairs Division of Punjab Police is +911724184370.
2. File an FIR
When filing an FIR with Punjab Police, include:
- Complainant Details: Name, address, relationship, and contact information.
- Incident Details: Nature of the incident, victim (if known), accused details, location, and date & time.
- Stolen Property or Motor Vehicle Details: If applicable, provide relevant information.
- Supporting Documents: Include evidence like photos, videos, identity proof, and relevant documents.
- Preferred Police Station: Where you want the FIR to be registered.
- Description: Provide a detailed description of the complaint or incident with facts.
FIR Application Format:
- Plain paper for a simple application format.
- Typically, no specific format is required.
By including these details, you aid in FIR registration and initiate a police investigation based on the provided information.
Click: Download FIR Format
Register an online e-FIR (Non-SR cases):
| Lodge Online FIR to Punjab Police | File an FIR |
| Track FIR Status | Click to Search |
| Local Police Station | Click to contact (mppolice.gov.in) |
| Report Corruption by Police |
File your complaint |
Report Cybercrime: Call 1930 to report the cybercrime and lodge a complaint online through the National Cybercrime Reporting Portal or email the State Cyber Crime Department at aigcc@punjabpolice.gov.in.
For technical or citizen services issues, email cad.pphq.punjab@gmail.com or call to +911724184370.
Tip: After filing a complaint at the police station, ensure to obtain a free copy of the complaint (FIR) and any essential acknowledgement receipt for your records.
Want to file a case? File a case online by e-filing to District/High Courts.
Note: For public issues like noise, smoking, or illegal activities, call 112 to report to the police.
3. Lodge a Police Complaint
Register a police complaint (Civil or Criminal) with Punjab Police:
| Register Online Police Complaint | File a Complaint |
| Report a Cybercrime online | Click to Report |
| Email (Police HQ) | dgp.punjab.police@punjab.gov.in |
Police Control Room:
- State Vigilance Bureau Cell: Emailat spl.dgcybercell@mppolice.gov.in to report an incident of corruption by the police official complaint2vb@punjab.gov.in or ctrlvb.pb-mha@gov.in.
- Traffic: Email to igp.traffic.police@punjab.gov.in.
Note: You may file an online RTI (Right to Information) request within the relevant department of Punjab Police to seek the information (if required).
3. E-Services
Punjab Police offers online services through the Crime and Criminal Tracking Network & Systems (CCTNS) – Citizen Portal Saanjh, simplifying the process for residents to obtain certificates and licenses. This service facilitates easy access to essential documents, verifications, permissions, and licenses for the citizens of Punjab.
Apply online or download the necessary forms for:
- Copy of Untrace Report in Accident/Theft Cases
- Lost items/Documents, Mobile, and Missing Passport (Copy of DDR)
- Tenant Verification (Local Area/Other District or State)
- Police Clearance Certificate for Foreigners (SSP Office/CP Office) and for Visa (SSP Office/CP Office)
- Copy of F.I.R
- Information of Missing Person-Child
- Lost/Stolen Vehicle
- N.O.C. for Fairs/Melas/Exhibitions/Sports Events, Use of Loud Speaker, and Pre Owned Vehicles
- Stranger Verification
- Acknowledgement of Complaint
- Character Verification (SSP Office/CP Office)
- Copy of Untrace Report of Stolen Vehicle
- Domestic Verification
- Information of Action Taken Of Complaint
- Other Verifications – Employee, Setting up Petrol Pump-Cinema
Access these citizen online services of the Punjab Police through “ppsaanjh.in” or download the form.
Police Commissionerates, Punjab Police
To report unresolved complaints or incidents to higher authorities, contact the Police control room and email the respective Commissioners of the City Police Commissionerates of Punjab Police.
Contact details of concerned Police Commissionerates:
| Commissionerate | Phone Number and Email |
|---|---|
| CP Amritsar | Phone: +911832227779, +919781130282 Email: cp.asr.police@punjab.gov.in |
| CP Jalandhar | Phone: +911812226497, +919592918509 Email: cp.jal.police@punjab.gov.in |
| CP Ludhiana | Phone: +911612414904, +917837018650 Email: cp.ldh.police@punjab.gov.in |
District Superintendent of Police (SP)
If your complaint persists without resolution at the local police station, particularly in criminal, serious, or corruption-related cases, escalate the issue to the Superintendent of Police (SP) in your district in Punjab.
Note: If concerns regarding citizen services or police operations are not adequately addressed, submit an online grievance through the “Connect Punjab – Integrated Public Grievance Redressal System” to the Appellate Officer for Punjab Police at the Home Department.
Contact details of District SP:
Level 2: Range Inspector General of Police (IGP), Punjab Police
At level 2, the Punjab Police has appointed an Inspector General of Police (IG) for each Range in the state to oversee law enforcement activities within the districts of their respective Range. If your case remains unresolved by the District Superintendent of Police (SP), escalate it to the Range Inspector General (IGP) at this level.
Contact Range Inspector General of Police (IGP):
| IGP Range | Contact Information |
|---|---|
| DIG Ferozepur Range | Phone: +911632244038 Email: dig.frz.police@punjab.gov.in |
| IGP Border Range, Amritsar | Phone: +911832501190 Email: igp.asr.police@punjab.gov.in |
| DIG Ludhiana Range | Phone: +911612425599 Email: range.ldh.police@punjab.gov.in |
| IGP Jalandhar Range | Phone: +911812243002 Email: igp.jal.police@punjab.gov.in |
| IGP, Faridkot Range, Faridkot | Phone: +911639254100 Email: igp.faridkot@punjabpolice.gov.in |
| IGP Patiala Range | Phone: +911752303053 Email: igp.ptl.police@punjab.gov.in |
| IGP Bathinda Range | Phone: +911642213025 Email: igp.btd.police@punjab.gov.in |
| IGP Rupnagar | Phone: +911881220912 Email: N/A |
Level 3: Director General of Police (DGP), Punjab Police
The Director General of Police (DGP) in Punjab serves as the administrative head, with the responsibility of overseeing police affairs across all jurisdictions under the Range Inspector General of Police (IGP) and managing police administration in the state. In the case of any unresolved complaints or cases at lower levels, citizens have the option to escalate the matter to the DGP’s office.
Contact Director General of Police (DGP) Office:
| Designation, Department | |
|---|---|
| DGP, Punjab Police | dgp.punjab.police@punjab.gov.in |
| Director Bureau of Investigation | dboi.police@punjab.gov.in |
| ADGP Crime | adgp.crime.police@punjab.gov.in |
| ADGP Law & Order | adgp.l&o.police@punjab.gov.in |
| ADGP Railways | adgp.rlys.police@punjab.gov.in |
| ADGP Admin | adgp.admn.police@punjab.gov.in |
| ADGP Security | adgp.sec.police@punjab.gov.in |
| IGP Traffic | igp.traffic.police@punjab.gov.in |
| IGP HQ | igp.hq.police@punjab.gov.in |
For more assistance with a specific department in Punjab Police, please adhere to the guidelines established by the department. You can reach out to the Director General of Police’s control room for further guidance.
Alternatively, you may consider visiting your nearest police station or consulting with a legal professional, such as a lawyer, for additional advice and legal action.
